This document contains the resume of Kathryn Anne D. Co. It summarizes her skills and experiences. She has over 10 years of experience in customer service and quality assurance roles at JP Morgan Chase & Co and Thomson Reuters. She has expertise in financial products and data analysis tools such as Thomsonone.com, Thomson Reuters Eikon, and SAS. She holds a Bachelor's degree in Statistics from De La Salle University - Manila.

1. KATHRYN ANNE D. CO
Contact details: Mobile: (0917) 9133575 | Email: kathryn_0418@yahoo.com
Skills and Core Competencies
 Certified knowledge of Thomson Reuters products like Thomsonone.com and Thomson Reuters Eikon;
 Ability to use VB C++ programming language, Statistical Analysis System (SAS);
 Knowledgeable in M.S. Office Applications, Word, Excel and PowerPoint;
 Has experience in research work, surveys, statistical analysis and customer service;
 Fluency in both English and Filipino
 Management of stakeholders’ demand for services with minimum supervision;
 Efficiency in service delivery based on detailed analytical work;
 Observance of professional interrelations with supervisors, peers and subordinates;
 Certification and skills gained in investment instruments such as equities, derivatives, fixed income,
money markets and foreign exchange;
Educational Background
2002 - 2006 DE LA SALLE UNIVERSITY – MANILA
Bachelor of Science degree in Statistics, Major in Actuarial Science
College Diploma
Work Experiences
JP Morgan Chase & Co – Philippine Global Service Center
March 27, 2015 – Present: Team Leader – Account &Reference Data
Initiate requests involving maintenance of static data, entitlements and account opening for global and domestic
accounts. Also reviews and approves maintenance, closure and entitlement jobs submitted by the processing team.
May 1, 2009 - Dec.15, 2009: Quality Analyst, Auto Finance
Monitored and reviewed collection calls to ensure compliance to federal laws and regulations. Hosted call
calibrations with vendors and counterparts from US to ensure call rating accuracy.
February 17, 2008-April 30, 2009: Quality Analyst, Card Services
Monitored and reviewed 300 inbound sales calls a month to ensure compliance to federal laws and regulations.
Hosted call calibrations with vendors and counterparts from US and India to ensure call rating accuracy. Handled
and executed ad-hoc tasks, as required by management.
February 8, 2007- February 16, 2008: Risk Management Analyst, Card Services
Assisted card members on fraud activities on their accounts making sure that they are not billed and card
replacements are issued on time.
Thomson Reuters
January 13, 2014 - March 17, 2015: Customer Support Executive Data and Applications (America) –Eikon
Assisted clients with their enquiries related to product functionality, data search, entitlements and account issues.
Provide information on foreign exchange, derivatives, equities, bonds and other data available using the product
Thomson Reuters Eikon.

2. December 16, 2009 - August 16, 2012: Customer Support Executive Data and Applications (EMEA) –
Investment Banking
Assisted clients from global investment banks with their enquiries related to product functionality, data search,
entitlements and account issues. Provide information on deals, ownership structures, fund performances,
investments, stock prices, research reports, estimates and recommendations of analysts using the products of
Thomson Reuters for Investment Banking.
CITIBANK N.A.
April 17, 2006 - May 26, 2006 Intern, Summer Internship Program
Orientation Results Awardee
Facilitated and evaluated the Health Care Survey for the Human Resources Department.
Seminars Attended
SELF EXCELLENCE PROGRAM
JP Morgan Chase & Co.
TIME MANAGEMENT SEMINAR
JP Morgan Chase & Co.
MENTORING WORKSHOP FOR POTENTIAL PRODUCT SPECIALISTS
Thomson Reuters
MASKING KNOWLEDGE GAP
Thomson Reuters
Character References
KriskarlaYturzaeta-Fuderanan
Client Reference Data Manager
JPMorgan Chase Bank, N.A.-PGSC
Mobile: (0998) 982-6822
Email: kpyturzaeta@gmail.com
Mean Villa
Fund Accounting Manager
JPMorgan Chase Bank, NA – PGSC
Mobile: (0977) 831-0167
Email: mean.villa@jpmchase.com
Ivan Enriquez
Associate – Asia HRSD
JPMorgan Chase Bank, NA – PGSC
Mobile: (0917) 853 2279
Email: ivan.richard.enriquez@jpmchase.com
2