The letter thanks Kalpana Pednekar and her team for refurbishing and redesigning the writer's travel office. The waterproofing of walls and ceilings withstood the test of time. The office layout, furniture, electrical work, and storage areas were appreciated by staff. Painting, tiles, and other design elements made the office more welcoming. An innovative world map mounted on the wall was a topic of curiosity. Overall, the team did a great job on time and on budget, and the architect was honest about costs.