Business resilience and preparedness in teh face of cyber and data breaches.

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7/17/2017 1
Business
Resilience
Frontier
Communications
June 15, 2016
Sponsored by:

2. Top Five
Things You Can
Do to Protect
Your Clients
and Your
Business
UCONN Stamford
March 30, 2015
Presented bySponsored by:
Bruce Carlson
President & CEO
Connecticut Technology Council
Introduction

3. Top Five
Things You Can
Do to Protect
Your Clients
and Your
Business
UCONN Stamford
March 30, 2015
Presented bySponsored by:
Paul Quick
Senior Vice President &
General Manager - Connecticut
Frontier Communications
Welcome

4. Life
Cycle of
a Data
BreachSponsored by:
P re s e n t e d
b y
Patricia Fisher
President & CEO, JANUS Associates
Board Member, CTC
Chair, CTC Cybersecurity Task Force
Introduction of Speakers

5. Life
Cycle of
a Data
BreachSponsored by:
Martin
McBride
Presented by
Featured Speaker:
Suzanne Novak
Owner / President
ERUdyne, LLC

6. Building Business Resilience…
In an “Internet of Things” World
Connecticut Technology Council
CyberSecurity Seminar Series
Suzanne C. Novak
President, ERUdyne, LLC
June 15, 2016

7. Defining Business Resilience
• A Business Resilient Organization Has the
Following Characteristics:
– Can sustain itself through difficult challenges
– Can adapt to the event and realign itself
– Encourages innovation and forward leaning
operations
– Manages risk by building in transformation
– Has resilient leaders
6/15/2016 7ERUdyne

8. Defining Business Resilience
• Business Continuity is NOT Business Resilience
– Business continuity is a component of business
resilience
– Most companies stop at business continuity
– Business continuity focuses on recovery,
redundancy and hardening of operational
procedures and technology points of failure
– Business resilience focuses on adaptability,
accessibility and strategy
6/15/2016 8ERUdyne

9. Building Business Resilience
• Building Business Resilience One Layer at a Time
Facilities/Security
Technology
Data/Applications
Processes
Organization
Strategy
6/15/2016 9ERUdyne

10. Building Business Resilience
• How to Build Business Resilience in IoT World
– What’s Different?
Facilities/Security
Technology
Data/Applications
Processes
Organization
Strategy
6/15/2016 10ERUdyne

11. Case Study: Business Resilience
• Overcoming Hurdles with Innovation and Adaptation
– Oreck
• Communications Planning
• Customer Relationships
• Employee Management
• Stakeholder Interaction
• Media Relations
“For resilience builders the greatest risk of all is not
properly managing risk, as a core enabler of growth.”
6/15/2016 11ERUdyne

12. Business Resilience in an IoT World
Questions?
Suzanne C. Novak
Suzanne.novak@erudyne.com
203-645-2209
6/15/2016 12ERUdyne

13. Life
Cycle of
a Data
BreachSponsored by:
Martin
McBride
Presented by
Featured Speaker:
Nancy A. D. Hancock
Partner
Pullman & Comley, LLC
Member, CTC Cybersecurity Task Force

14. Life
Cycle of
a Data
BreachSponsored by:
Martin
McBride
Presented by
Featured Speaker:
Joe Ercolano
Associate Director,
Connecticut Small Business
Development Center

15. Joe Ercolano,
CTSBDC Associate Director
June 15, 2016
PrepareCT is funded in part through a
Cooperative Agreement with the
U.S. Small Business Administration.
Cybersecurity Seminar Series
Business Resilience

16. Who is CTSBDC?
• No-cost business advising and other support services
• Hosted by the UConn, School of Business
• National program of the U.S Small Business Administration (SBA)
– 36 years
• Department of Economic and Community Development (DECD)
investment, and local partners
• 13 Advisors at 33 locations
PrepareCT.com
The mission of the CTSBDC is to help grow and
start businesses, so that Connecticut has more
job creation, business start-ups, and financial
investment in its small business community.

17. What I Will Cover Today
• A few basic preparedness points to keep in
mind
• Resources available
• Financial and business continuity services
available

18. PrepareCT.com
PrepareCT.com
Disaster Preparedness Training, Worksheets, and Resources

19. PrepareCT.com
Realistically Assess Risk
• Start with a risk
assessment worksheet
• Assign probability and
impact ratings (1-5)
• Multiply the numbers for
probability and impact
• Results will identify areas
of higher importance
3 5 6 7 Have A Plan

20. Contact Key Stakeholders
Your message is important. What information you
convey, how you convey it, and when, can either inform,
confuse, or worry others.
Plan to contact
• Employees
• Clients/Customers
• Stakeholders
• Regulatory Agencies
• Media
3 5 6 7 Have A Plan
20

21. PrepareCT.com
Financial Impact
Consider a disaster which stops your business for 5 days:
• $5,000 received per day in revenue multiplied by 2%
interest payment for overdraft, multiply by 5 days of
outage equals the impact for lost revenue:
$5,000 + 2% Interest x 5 days = $25,500 impact
• A reduction in Goodwill and Customer Confidence
reduces revenue 5% per day for 30 days:
$5,000 – 5% Revenue Loss x 30 days = $7,500 impact
3 5 6 7 Have A Plan

22. Financial Analysis and Benchmarking

23. Business Continuity = Growth

24. GrowCT.com
PrepareCT.com
855-428-7232
CTSBDC@uconn.edu
Facebook.com/GrowCT
Twitter.com/GrowCT
LinkedIn.com/company/ctsbdc
PrepareCT.com

25. Life
Cycle of
a Data
BreachSponsored by:
Martin
McBride
Presented by
Featured Speaker:
Matt Kozloski
Director of Technology,
Kelser Corporation

26. Life
Cycle of
a Data
BreachSponsored by:
P re s e n t e d b y
The Panel
Suzanne Novak
Owner & President, ERUdyne, LLC;
Member, CTC Cybersecurity Task Force
Nancy A. D. Hancock
Partner, Pullman & Comley, LLC;
Member, CTC Cybersecurity Task Force
Joe Ercolano
Associate Director,
Connecticut Small Business Development Center
Moderator:
Patricia Fisher
President & CEO, JANUS
Associates; Board
Member, CTC; Chair, CTC
Cybersecurity Task Force
Matt Kozloski
Director of Technology, Kelser Corporation

27. Life
Cycle of
a Data
BreachSponsored by:
P re s e n t e d
b y
Bruce Carlson
President & CEO
CT Technology Council
Patricia Fisher
President & CEO
JANUS Associates, Inc.
Nancy Hancock
Partner
Pullman and Comley LLC
Richard Harris
Partner
Day Pitney LLP
Rick Huebner
President & CEO
Visual Technologies, Inc.
Lyle Liberman
COO
JANUS Associates, Inc.
Andy McCarthy
VP of Engineering &
Technical Ops,
Western NE Region
Comcast
Suzanne Novak
Owner/President
ERUdyne. LLC
Dr. Leon Pintsov
CEO
SignitSure Inc.
Paige Rasid
COO
CT Technology Council
Larry Selnick
Director, Treasury and
Payment Solutions,
Webster Bank
Ray Umerley
Vice President
Chief Data Protection
Officer, Pitney Bowes
Ron Vernier
SVP and CIO
Hartford Steam Boiler
C y b e r s e c u r i t y Ta s k F o rc e

28. Life
Cycle of
a Data
BreachSponsored by:
Martin
McBride
Presented by
Cyber Insurance & Cyber Liability
When: September 14 | 9am – 11:30am
Where: The Hartford Club| Hartford
Cost: $25 CTC Members | $35 Non-members $40 at the door
Upcoming Seminar
Sponsored by: