Joost Bon (Nu.nl) @ CMC Nieuws

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De presentatie van Joost Bon over Nu.nl tijdens het Cross Media Café News & New Media op 31 maart. Meer informatie: http://www.immovator.nl/agenda/cross-media-cafe-news-new-media

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NU.nl during the day
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The document discusses best practices for developing voice assistants, including focusing on answering real human questions with real human insight, addressing the core questions of who, what, where, when, why and how, and measuring success based on conversation length, frequency of use, and volume of use. It also stresses the importance of understanding customers and adding value at different points in their journey.

Ashley Grossman (Liberty Global) @ CMC Nieuwe Interfaces

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The document discusses a new voice control feature for a media device that allows users to control playback and find content using voice commands like "Open Netflix" or asking to tune to a specific channel. It provides a complete set of voice commands and discusses customer reactions to using voice control, with many finding it easier than physical buttons. The system aims to extend the voice experience over time by improving contextual feedback, understanding queries better, and adding new capabilities like graphical search initiated with voice.

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