The document discusses a new voice control feature for a media device that allows users to control playback and find content using voice commands like "Open Netflix" or asking to tune to a specific channel. It provides a complete set of voice commands and discusses customer reactions to using voice control, with many finding it easier than physical buttons. The system aims to extend the voice experience over time by improving contextual feedback, understanding queries better, and adding new capabilities like graphical search initiated with voice.

1. VOICE CONTROL
Cross Media Cafe

2. 2
FIRST LESSON – THE REMOTE CONTROL

3. 3
THE VOICE UX

4. COMPLETE SET OF FEATURES
Tune to ant channel
Find what to watch
Manage Content
Open all apps with their name e.g.
“Open Netflix”.
Access the menusControl your viewing
Access Applications

5. 5
THE VOICE EXPERIENCE

6. CUSTOMER REACTION
6
“If they have this
Voice Control
thingie, it is
fantastic.”
“When it works, it’s
great”
“The most exciting thing
about this new box is the
Voice Control function – that
is really a new gadget.”
“Haven't had a
'miscommunicati
on' yet”
“I actually think this
is easier than using
the buttons
“The speech
command was
better than
expected”

7. EXTEND THE EXPERIENCE
7
SAYIT, WATCH IT
DIRECT TO CONTENT
CONTEXTUAL FEEDBACK
IS THIS WHAT YOU MEAN
There are 2 episodes
available, which do you
want
PERFORMANCE & KPIS
THIS IS WHAT WAS SAID
GRAPHICAL SEARCH
DISCOVERYUI