This document is an invitation to an exclusive dinner event on March 21st from 7-10pm at Trunk Restaurant & Bar in Melbourne. The dinner will include a discussion on the topic of offshoring business operations with expert panels who will discuss the benefits of offshoring such as access to larger talent pools, lower staff turnover, and positive impacts on local teams. The Philippines is highlighted as a leader in offshoring due to its growing economy, culture influenced by the West, and large number of English-speaking graduates.

1. Wednesday 21 March
7pm – 10pm
Seating is limited, book now to avoid disappointment.
We look forward to your company.
By Expression of Interest.
Chatham House rules.
No pitches.
Y O U R I N V I TAT I O N T O A N
E X C L U S I V E D I N N E R
O U R E X P E R T S
Is offshoring right
for your business?
THE NETWORK THAT CONNECTS
THE NETWORK THAT CONNECTS
EOI
NORA, in partnership with Satellite Office, is pleased to invite you for dinner as we talk about
the hotly debated topic of offshoring. Specifically, we’ll take a deep dive into these areas:
1. Depth and breadth of talent
Access a more diverse range of skillsets and larger talent pools than those available in
Australia, including a large number of candidates very experienced in Australian B2B and
B2C roles.
2. Lower staff turnover
Lower paid roles such as those in customer service are often seen as stepping stones by
the Australian workforce. In contrast, many customer service professionals in the Philippines
see these roles as attractive career paths and have higher retention rates.
3. The positive impact on your current team members
Offshoring frees local staff to focus on higher value activities, improving their overall
contribution to the business and allowing them greater growth and experience.
4. Setting up for success
There are many aspects to setting up an offshore team for success that can maximise the
performance of any team. These include securing the best talent for any given role, providing
a premium office environment with high-grade technology investment, ensuring adequate
training and on-boarding, building the best team structure and leadership, and creating an
inclusive and productive culture for your team.
With its fast-growing economy and a culture profoundly influenced by the West, the Philippines
is a global leader in offshoring. Annually, it produces over 640,000+ high-quality graduates
with wide ranging skills and is the 3rd highest English speaking nation world-wide.
Trunk Restaurant & Bar
275 Exhibition Street,
Melbourne
PAUL
GREENBERG
MICHAEL
McRITCHIE
JEFF
BLAKE
FOUNDER, THE NORA NETWORK
CEO AND FOUNDER, SATELLITE OFFICE COUNTRY MANAGER PHILIPPINES, SATELLITE OFFICE
Paul is the founder of the NORA Network, a peak
retail body established around four years ago. Prior to
that he was the co-founder of DealsDirect, a pioneer
online retailer in Australia. Paul has had an
entrepreneurial/retail related career spanning nearly
four decades. He is a registered psychologist with a
keen interest in organizational psychology. Outside of
his NORA role, Paul holds a portfolio of advisory and
investment roles, including in dynamic retail tech
businesses like Afterpay.
Home to a 150 year old heritage listed coral tree from where Trunk gathers its
name, gorgeous architecture accommodates stylish private dining with a European
menu, matched with an extensive local and international wine list, craft beer menu
and cocktail catalogue in the adjoining bar.
Michael is a proven and highly effective public and
private company CEO with 23+ years of international,
business transformation, e-commerce, advisory and
broad executive management experience. He is the
former MD of Centrebet and CEO of DealsDirect,
Australia’s largest online department store, where he
managed the group’s restructure, including offshoring
of 40 customer service seats to the Philippines.
Jeff is a highly experienced ex-pat senior executive,
having worked for 17+ years in the Philippines BPO /
offshoring sector. Jeff is responsible for all operations
and support services performed in Manila. Prior to
Satellite Office, Jeff was Senior Director, Operations at
kgb, a global provider of several outsourced solutions.
T H E V E N U E