Carl Young is an experienced real estate agent from Johnson City, TN who has worked in several industries over his career, including over a decade with Verizon. He now works as a full-time listing agent in Knoxville, TN, where he has built an excellent reputation due to his diverse skillset. The document provides some tips for sales professionals, such as smiling to make a good first impression and using a customer's name to strengthen bonds. It also provides Carl Young's website for more information on his career and listings.