Gianluca Sciuto has worked as the after sales manager of the Catania branch of Maia, a Caterpillar dealer, since 2004. He oversees 40 employees and manages parts, service, warranty, and customer relationships. Sciuto has attended extensive training over the years on topics like service management, warranty forecasting, and integrated solutions. Under his leadership, key metrics like work in progress time and revenue hours have greatly improved.