Jane Messenger is an experienced QA Lead with skills in Agile and Waterfall methodologies. She has a background in testing software and applications using various languages, databases, and bug tracking tools. Her experience includes requirements gathering, test planning, defect tracking, and ensuring software meets quality standards. She demonstrates strong communication and problem-solving abilities.

1. Jane Messenger
jmessenger64@gmail.com 816.510.1306
Professional Summary
 Experienced Agile- and Waterfall-trained Quality Assurance Lead
 Demonstrated success as a QA / Tester in a dynamic environment responsible for testing and
validating software and process improvements
 Proven ability to meet demanding deadlines and deliver testing solutions on development and
application maintenance projects including requirements gathering, development, test plan
creation, test strategy, defect tracking and reporting.
 Proficient in system analysis, writing requirements, testing requirements, understanding business
needs, end-user training, and communicating and resolving issues.
 Have strong work ethic, taking ownership of all duties and responsibilities and excellent problem
solving and communication skills.
Technical Summary
Languages: C#, ASP.NET, HTML, CSS, JavaScript, XML, SQL, T-SQL, Java, EXTJS, PERL
Databases: SQL Server 2008, Oracle
Software/Web Applications: HP Quality Center, Visual Studio, SQL Server Management Studio,
Microsoft Word, Excel, PowerPoint, Outlook, Visio; Zephyr; SharePoint
Operating Systems: Windows, Linux
Bug Tracking Tools: JIRA, Bugzilla, TargetProcess
Professional Experience
ECCOSelect (Contract) Kansas City, Missouri
QA Software Engineer August 2014 to Present
 Developed and executed test plans, traceability matrix and test scripts.
 Paired testing with software developers on new system interfaces.
 Wrote new technical documentation for end-user testing.
 Led testing sessions on user interfaces and updated functionality.
 Review product requirements and process documents, interface and functional specifications.
 Interacted with business analysts, software developers and database administrators for bug
reviews and requirements specifications.
CaseMax Solutions (Contract) Overland Park, Kansas
QA Software Engineer March-July 2014
 Agile-trained and experienced QA, BA and scrum master.
 Developed and executed test plans and test scripts.
 Tested development upgrades and enhancements using various testing methods such as smoke,
new functionality, exploratory, regression, bug fixes and user acceptance testing.
 Reviewed user requests and developed test cases for those requests.
 Created new technical documentation for end-user training including job aids.
 Documented defects for application support.
 Maintained and updated test library.
 Co-created a new program website and served as website administrator.
DST Systems Kansas City, Missouri
QA Lead January 2013 to March 2014
 Experienced and trained in Agile methodology for QA, BA and scrum master roles.
 Wrote requirements and acceptance criteria for Agile team.
 Developed and executed test plans and test scripts for program functionality and user interface.
 Paired testing with developer on new user interface.
 Performed as the subject matter expert for JIRA and Zephyr.
 As the QA Lead, interacted daily with multiple teams including clients, architects, developers,
product owners, automation, support and consultants to develop and build a new desktop
application.
 Provided documentation on all tested application functions.
 Team lead for training embedded client QA’s on Scrum team.

2. Multi Service Corporation
Overland Park, Kansas
QA Analyst April 2011 to December 2012
 Utilized comprehensive knowledge of the Quality Assurance and Software Development
Lifecycles for Agile team.
 Performed UAT, functional, regression, load, integration and performance testing.
 Performed test strategy development, test plans, test case creation and bug (defect) tracking.
 Used Bugzilla to report, track, update and resolve bugs. Responsible for thorough and accurate
documentation and verification of bugs.
 Co-led internal testing team.
 Interacted daily with system developers, business analysts, project managers, account
managers, user groups and testing teams to identify applications defects, enhancements and
solutions, and offer recommendations for improvements.
 Managed and wrote release notes for all Private Label programs.
 Wrote business requirements and project plans.
 Tested internal and external functionality for international programs.
 Provided system support for domestic and international programs.
 Led training sessions on new software functionality for internal and external (client) user groups.
 Researched and recommended functional testing and management tools to improve testing
efficiency and accuracy.
H & R Block (Seasonal) Kansas City, Missouri
QA Analyst August 2010 to April 2011
 Conducted more than 200 regression and systems tests to verify usability and functionality of tax
software to meet corporate requirements.
 Used HP Quality Center to track, run and store manual and automated test cases.
 Identified, reported and tracked system defects to software development team and collaborated
on finding solutions.
 Wrote and edited QA test files to accurately reflect current functionality of tax software.
 Ran automation scripts using TestComplete.
Conklin Company Kansas City, Missouri
Communication Supervisor 2008 to 2010
Sosland Publishing Kansas City, Missouri
Managing Editor 2007
Vance Publishing Lenexa, Kansas
Associate Editor 1995 to 2007
Certifications
MCTS: .NET Framework and Application Development Foundation
Education
Iowa State University Ames, Iowa
Bachelor of Science, Agricultural Journalism
New HorizonsComputer Learning Center Overland Park, Kansas
Application Developer Training Program