JFK Medical Center hired Convergent to help collect on difficult workers' compensation and motor vehicle accident claims in order to free up resources to focus on other claims. Convergent reduced JFK's accounts receivable days from 64 to 38 days through experienced on-site staff, robust tools for accessing account information, and educational workshops. JFK recognizes the partnership as valuable and attributes their ability to lower accounts receivable to Convergent's people and processes.
Microsoft Dynamics CRM - Delivering Customer Service Via Contact Center and t...Microsoft Private Cloud
This document discusses how companies can improve customer service delivery across contact centers and websites. It finds that the best-performing companies ("Best-in-Class") achieve higher customer satisfaction and profit margins by empowering all employees with up-to-date customer information, integrating customer-facing departments, and educating customers about self-service options. To achieve these benefits, the document recommends companies standardize processes, train employees, and consider the revenue impact of superior customer management.
The Kingstree Group is a disability management firm founded to deliver better service than competitors and save customers money. They focus on achieving positive outcomes and significant savings for employer-customers through a proprietary medical management platform. Kingstree's staff delivers an unmatched service model through triage, predictive modeling, telephonic disability management, field case management, network management, FMLA management, short/long term disability management, and at-risk claims identification. Their internal K-Biz application increases information sharing and reporting capabilities. Kingstree aims to reduce indemnity costs up to 50%, medical costs up to 50%, benefit delivery costs up to 20%, and increase claims closure rates up to 20% through early intervention strategies.
The Kreller Group Data Expense Reductionbradfitness1
The Kreller Group assists clients in reducing costs associated with consumer credit information systems. They work on a contingency basis, charging a percentage of savings realized after implementing their recommendations. On average, clients see a 20-40% reduction in credit reporting expenses. The Kreller Group's process involves analyzing current expenditures, presenting savings opportunities, conducting interviews, tracking savings monthly, and invoicing based on the savings achieved. They have helped over 5,000 clients realize over $250 million in total savings.
24 Asset Management Corp. provides comprehensive default and asset management solutions including early stage delinquency management, collections, loss mitigation, foreclosure services, REO asset management, and more. They have offices on the west, east, and southeast coasts of the United States and offer customizable solutions to clients through their proprietary management platform and experienced staff. Their goal is to provide high-quality services to maximize returns for clients.
SAS + Ciboodle @ Customer Intelligence User ConfSword Ciboodle
Toshi Tsuboi and Ian Henderson present the SAS + Ciboodle joint value proposition at SAS's 2010 Customer Intelligence User Conference.
Working together, SAS and Ciboodle are enabling organization's to bring customer intelligence to the contact center -creating richer and more profitable interactions for companies and customers alike.
GDS Associates, Inc. is a multi-service consulting and engineering firm formed in 1986 that aims to help clients succeed by understanding their needs and efficiently delivering quality services. The firm offers a range of expertise focused on electric, gas, water and wastewater utilities, as well as information technology, market research, and statistical services. GDS strives to develop long-term client relationships by providing proven performance and a diversity of capabilities to match clients' specific needs.
The document provides information on Commonwealth Bank's employee payroll services, which can simplify payroll processing, improve accuracy, reduce risks and liabilities, and save time. The services include electronic time clocks, tax filing assistance, professionally prepared paychecks and W2s, and additional services like unemployment claims assistance.
Microsoft Dynamics CRM - Delivering Customer Service Via Contact Center and t...Microsoft Private Cloud
This document discusses how companies can improve customer service delivery across contact centers and websites. It finds that the best-performing companies ("Best-in-Class") achieve higher customer satisfaction and profit margins by empowering all employees with up-to-date customer information, integrating customer-facing departments, and educating customers about self-service options. To achieve these benefits, the document recommends companies standardize processes, train employees, and consider the revenue impact of superior customer management.
The Kingstree Group is a disability management firm founded to deliver better service than competitors and save customers money. They focus on achieving positive outcomes and significant savings for employer-customers through a proprietary medical management platform. Kingstree's staff delivers an unmatched service model through triage, predictive modeling, telephonic disability management, field case management, network management, FMLA management, short/long term disability management, and at-risk claims identification. Their internal K-Biz application increases information sharing and reporting capabilities. Kingstree aims to reduce indemnity costs up to 50%, medical costs up to 50%, benefit delivery costs up to 20%, and increase claims closure rates up to 20% through early intervention strategies.
The Kreller Group Data Expense Reductionbradfitness1
The Kreller Group assists clients in reducing costs associated with consumer credit information systems. They work on a contingency basis, charging a percentage of savings realized after implementing their recommendations. On average, clients see a 20-40% reduction in credit reporting expenses. The Kreller Group's process involves analyzing current expenditures, presenting savings opportunities, conducting interviews, tracking savings monthly, and invoicing based on the savings achieved. They have helped over 5,000 clients realize over $250 million in total savings.
24 Asset Management Corp. provides comprehensive default and asset management solutions including early stage delinquency management, collections, loss mitigation, foreclosure services, REO asset management, and more. They have offices on the west, east, and southeast coasts of the United States and offer customizable solutions to clients through their proprietary management platform and experienced staff. Their goal is to provide high-quality services to maximize returns for clients.
SAS + Ciboodle @ Customer Intelligence User ConfSword Ciboodle
Toshi Tsuboi and Ian Henderson present the SAS + Ciboodle joint value proposition at SAS's 2010 Customer Intelligence User Conference.
Working together, SAS and Ciboodle are enabling organization's to bring customer intelligence to the contact center -creating richer and more profitable interactions for companies and customers alike.
GDS Associates, Inc. is a multi-service consulting and engineering firm formed in 1986 that aims to help clients succeed by understanding their needs and efficiently delivering quality services. The firm offers a range of expertise focused on electric, gas, water and wastewater utilities, as well as information technology, market research, and statistical services. GDS strives to develop long-term client relationships by providing proven performance and a diversity of capabilities to match clients' specific needs.
The document provides information on Commonwealth Bank's employee payroll services, which can simplify payroll processing, improve accuracy, reduce risks and liabilities, and save time. The services include electronic time clocks, tax filing assistance, professionally prepared paychecks and W2s, and additional services like unemployment claims assistance.
Www rapidadvance com_loans_small_business_loans_htmCan Mert
The document summarizes a small business loan program that provides an alternative to traditional bank loans. It offers streamlined applications, reduced documentation, fair repayment terms and fees, and higher approval rates than banks. Loan decisions are made within 3 days and funding is provided within 10 days. The program assesses credit history and cash flows rather than credit card receivables. Loans have a fixed repayment period based on cash flow. The program aims to provide working capital solutions for small businesses that need immediacy of funding.
Case Study Delivering Major Public Sector Change Managing The Portfolio Reali...BPUG Congress
Interested in presentations like this? Attend the next BPUGcongress event in London. www.bpugcongress.com/
Research shows that many organisations struggle to manage their projects effectively, prioritize investment funds appropriately, and demonstrate a return on investment, in terms of strategic contribution or financial return. What’s the answer? Project Portfolio Management (PPM) is being touted as the next big thing, but the benefits are not automatic.
Stephen Jenner designed, implemented and operated the Criminal Justice System IT approach to Portfolio & Benefits Management in the UK. In this presentation he outlined the key issues to address if we are to maximize our chances of success, illustrated by examples from practical experience and research.
SKCG Group is one of the largest privately-held Risk Management and Insurance advisory firms in the US. For over 100 years, SKCG has provided comprehensive insurance coverage and retirement planning services to businesses and individuals. SKCG strives to offer unmatched personal service and customized solutions to help clients focus on their businesses and lives by managing risks, insurance needs, and employee benefits.
Optimizing ATM Transactions with Intelligent Deposit Webinar for Credit Union...NAFCU Services Corporation
Deposit volumes at ATMs have nearly doubled for many credit unions in the past couple of years. What’s driving this growth and is your credit union taking advantage of it?
Download slides from this recorded webinar for credit unions as we explore state-of-the-art Intelligent Deposit ATM technology and how it benefits credit unions.
Learn more at http://www.nafcu.org/ncr
LendingQB (MeridianLink) is a world-class technology company that provides a 100% web-based, end-to-end lending platform. They have a proven track record of success in the financial services industry and differentiate themselves through their single database approach to compliance, true managed services model, and most secure platform. LendingQB's ROI-focused innovation and implementation approach is proven to improve lender productivity and lower costs. Their managed services SaaS model further reduces technology ownership costs for lenders.
Contracting For Physician Preference Items The Journal Of Healthcare Contra...WPM Enterprise
This document summarizes challenges in contracting for physician-preferred medical products between hospitals and suppliers. It discusses the many stakeholders that influence product choice, including surgeons, hospital purchasing departments, and group purchasing organizations. Price inconsistencies and lack of coordination between clinical and administrative interests have increased tensions. The summary proposes starting negotiations where local interests are, establishing trust through transparency, and focusing on performance outcomes rather than prices to improve collaboration between all parties.
BMG was contacted by a client in Northern Ontario for assistance after a server failure made critical data unusable, costing over $50,000 to recover and $5,000 per day in lost services; BMG conducted a comprehensive IT audit and capacity review, identifying a lack of strategic management and IT capacity as the root cause and providing recommendations to improve operations, procedures, infrastructure, and prevent future disasters; the client intends to present BMG's report to the Ministry for approval and funding to implement the recommendations.
LendingQB provides a web-based mortgage loan origination and management platform. It consolidates all aspects of the lending process into a single integrated system. The document summarizes key features of LendingQB, including its automated underwriting and loan pricing engine. The engine analyzes borrower, loan, and property information combined with credit report data to determine loan eligibility and pricing in real-time. It aims to improve lender efficiency and productivity by facilitating a more accurate pre-approval process.
1. Customers remember interactions with companies more than the product or price, specifically how "human" they were treated.
2. A Bell Labs study found that customers' excellent ratings of companies and likelihood to recommend were most influenced by consistent human treatment throughout interactions.
3. For Westpac, hardwiring "high-order human touch" elements like consistent human communications across all functions could drive higher customer satisfaction than its programs address, achieving breakaway performance.
Valuations lie at the heart of most major corporate transactions—from mergers and acquisitions to financial reporting and litigation. As these transactions become more complex, the need for objective, comprehensive valuations becomes greater. That’s where CBIZ Valuation Group comes in. Since we approach valuation as a science and an art, our clients benefit not only from proven valuation techniques, but also from our highly developed business instincts drawn from years of experience.
What sets us apart from our competition is the expertise and dedication of our professional and support staff. The main goal of our staff is to provide accurate and timely reporting on which the client and any third-party intermediary can rely. Our professionals hold various designations, such as Accredited Senior Analyst (ASA) and Chartered Financial Analyst (CFA), and have significant experience in their respective fields.
CBIZ Valuation Group’s resources and industry knowledge make us one of the most sought-after valuation firms in the United States. With our network of financial and business analysts, appraisers, attorneys, and accountants working for you, you can rest assured that your most important financial transactions are in expert hands.
For more information, visit http://www.cbiz.com/valuationgroup/
This document provides an overview of Transworld Systems Inc.'s cash flow management services. It discusses their experience helping over 200,000 clients resolve $6 billion in accounts receivable using low fixed-fee pricing. Their approach involves transitioning accounts from initial statements to collection demands in order to create urgency and increase recovery rates for clients.
This document provides an overview of services from Transworld Systems Inc. to help businesses manage cash flow by improving accounts receivable collections. The services include automated follow-up with customers to collect on overdue invoices using increasingly urgent messages. Fees range from $10-30 per account and clients report collection rates over 50% and savings of 30-70% compared to traditional collection agencies.
An exploration into service design strategy within automotive retailing.Ayman Sarhan
This document discusses service design within the automotive retailing industry. It describes how service design can be viewed as a system of thoughtful customer interactions. The document then discusses a case study of OpenRoad Auto Group, where service design was used to shift power to customers and create a more comfortable dealership experience. This included innovative merchandising displays, internet kiosks, a lounge area, and relocating customers during service. The service design strategies contributed to a 28% increase in OpenRoad's sales within one year.
1. The insurance industry has principles of transparency but relationships between insurers and restoration contractors are often inconsistent and unclear.
2. Major issues include unclear pricing, ineffective processes, inexperienced adjusters, and personal relationships driving business over quality and capabilities.
3. Both parties need to better understand each other's needs and requirements to build a more transparent and consistent relationship focused on policyholders.
Sparrow Health System struggled with aging receivables and turned to Convergent for revenue cycle management. Convergent quickly transitioned and began working older claims, tackling denials through their legal expertise. This helped improve Sparrow's cash flow and bottom line. Convergent also provided process improvements, helping billers focus on current claims and reducing receivables. The partnership strengthened Sparrow's financial position through increased revenue and improved revenue cycle processes.
Sparrow Health System struggled with aging receivables and turned to Convergent for revenue cycle management. Convergent quickly transitioned and began working older claims, tackling denials through their legal expertise. This improved Sparrow's cash flow and bottom line. Convergent also helped Sparrow improve processes through education and identifying issues. Their flexibility helped Sparrow address new needs, and their partnership approach benefits Sparrow's overall business.
Sparrow Health System partnered with Convergent to tackle aging receivables and denied/delayed claims. Convergent used their legal expertise and flexible approach to quickly resolve issues and expedite payments. This improved Sparrow's cash flow and bottom line. Convergent also helped Sparrow identify processes to reduce denials and improve collections. The partnership strengthened Sparrow's financial position through increased revenue and ongoing process improvements.
Sparrow Health System struggled with aging receivables and brought on Convergent to help collect on older claims. Convergent uses a flexible, low-maintenance approach with a legal team that helps expedite payments. This partnership has strengthened Sparrow's financial position by bringing in more revenue, improving cash flow, and reducing denials. Convergent works closely with Sparrow to continuously improve processes and has adapted to Sparrow's changing needs.
Wheaton Franciscan Healthcare Case Studyjdmathews3
Wheaton Franciscan Healthcare partnered with Convergent Revenue Cycle Management to improve self-pay collections. Convergent more than tripled Wheaton's self-pay collections rates and improved patient satisfaction by reducing wait times on calls from 20 minutes to 30 seconds. Convergent handles all inbound and outbound calls to resolve patient balances in a compassionate manner, allowing Wheaton to focus on clinical services. The partnership has helped Wheaton generate additional revenue and reduce expenses compared to handling collections in-house.
Wheaton Franciscan Healthcare partnered with Convergent Revenue Cycle Management to improve self-pay collections and patient satisfaction. Convergent more than tripled Wheaton's self-pay collections rates and reduced wait times on phone calls from 20 minutes to 30 seconds. Convergent took over all aspects of Wheaton's accounts receivable management for self-pay balances, allowing Wheaton to focus on other areas while Convergent ensured high quality customer service and collections performance. The partnership has helped Wheaton generate additional revenue and reduce expenses compared to handling collections in-house.
Wheaton Franciscan Healthcare Case Studymattheweswain
Wheaton Franciscan Healthcare partnered with Convergent Revenue Cycle Management to improve self-pay collections. Convergent more than tripled Wheaton's self-pay collections rates and improved patient satisfaction by reducing call wait times from 20 minutes to 30 seconds and lowering call abandonment rates. Convergent handles all collections calls and works closely with Wheaton to continually improve processes. The partnership has helped Wheaton free up cash and improve service quality for patients.
Mankato Clinic improves staff productivity and better medical practice management solutions medical practice management http://www.mckesson.com/en_us/McKesson.com/For%2BHealthcare%2BProviders/Physician%2BPractices/For%2BHospitals/Horizon%2BPractice%2BPlus.html
Www rapidadvance com_loans_small_business_loans_htmCan Mert
The document summarizes a small business loan program that provides an alternative to traditional bank loans. It offers streamlined applications, reduced documentation, fair repayment terms and fees, and higher approval rates than banks. Loan decisions are made within 3 days and funding is provided within 10 days. The program assesses credit history and cash flows rather than credit card receivables. Loans have a fixed repayment period based on cash flow. The program aims to provide working capital solutions for small businesses that need immediacy of funding.
Case Study Delivering Major Public Sector Change Managing The Portfolio Reali...BPUG Congress
Interested in presentations like this? Attend the next BPUGcongress event in London. www.bpugcongress.com/
Research shows that many organisations struggle to manage their projects effectively, prioritize investment funds appropriately, and demonstrate a return on investment, in terms of strategic contribution or financial return. What’s the answer? Project Portfolio Management (PPM) is being touted as the next big thing, but the benefits are not automatic.
Stephen Jenner designed, implemented and operated the Criminal Justice System IT approach to Portfolio & Benefits Management in the UK. In this presentation he outlined the key issues to address if we are to maximize our chances of success, illustrated by examples from practical experience and research.
SKCG Group is one of the largest privately-held Risk Management and Insurance advisory firms in the US. For over 100 years, SKCG has provided comprehensive insurance coverage and retirement planning services to businesses and individuals. SKCG strives to offer unmatched personal service and customized solutions to help clients focus on their businesses and lives by managing risks, insurance needs, and employee benefits.
Optimizing ATM Transactions with Intelligent Deposit Webinar for Credit Union...NAFCU Services Corporation
Deposit volumes at ATMs have nearly doubled for many credit unions in the past couple of years. What’s driving this growth and is your credit union taking advantage of it?
Download slides from this recorded webinar for credit unions as we explore state-of-the-art Intelligent Deposit ATM technology and how it benefits credit unions.
Learn more at http://www.nafcu.org/ncr
LendingQB (MeridianLink) is a world-class technology company that provides a 100% web-based, end-to-end lending platform. They have a proven track record of success in the financial services industry and differentiate themselves through their single database approach to compliance, true managed services model, and most secure platform. LendingQB's ROI-focused innovation and implementation approach is proven to improve lender productivity and lower costs. Their managed services SaaS model further reduces technology ownership costs for lenders.
Contracting For Physician Preference Items The Journal Of Healthcare Contra...WPM Enterprise
This document summarizes challenges in contracting for physician-preferred medical products between hospitals and suppliers. It discusses the many stakeholders that influence product choice, including surgeons, hospital purchasing departments, and group purchasing organizations. Price inconsistencies and lack of coordination between clinical and administrative interests have increased tensions. The summary proposes starting negotiations where local interests are, establishing trust through transparency, and focusing on performance outcomes rather than prices to improve collaboration between all parties.
BMG was contacted by a client in Northern Ontario for assistance after a server failure made critical data unusable, costing over $50,000 to recover and $5,000 per day in lost services; BMG conducted a comprehensive IT audit and capacity review, identifying a lack of strategic management and IT capacity as the root cause and providing recommendations to improve operations, procedures, infrastructure, and prevent future disasters; the client intends to present BMG's report to the Ministry for approval and funding to implement the recommendations.
LendingQB provides a web-based mortgage loan origination and management platform. It consolidates all aspects of the lending process into a single integrated system. The document summarizes key features of LendingQB, including its automated underwriting and loan pricing engine. The engine analyzes borrower, loan, and property information combined with credit report data to determine loan eligibility and pricing in real-time. It aims to improve lender efficiency and productivity by facilitating a more accurate pre-approval process.
1. Customers remember interactions with companies more than the product or price, specifically how "human" they were treated.
2. A Bell Labs study found that customers' excellent ratings of companies and likelihood to recommend were most influenced by consistent human treatment throughout interactions.
3. For Westpac, hardwiring "high-order human touch" elements like consistent human communications across all functions could drive higher customer satisfaction than its programs address, achieving breakaway performance.
Valuations lie at the heart of most major corporate transactions—from mergers and acquisitions to financial reporting and litigation. As these transactions become more complex, the need for objective, comprehensive valuations becomes greater. That’s where CBIZ Valuation Group comes in. Since we approach valuation as a science and an art, our clients benefit not only from proven valuation techniques, but also from our highly developed business instincts drawn from years of experience.
What sets us apart from our competition is the expertise and dedication of our professional and support staff. The main goal of our staff is to provide accurate and timely reporting on which the client and any third-party intermediary can rely. Our professionals hold various designations, such as Accredited Senior Analyst (ASA) and Chartered Financial Analyst (CFA), and have significant experience in their respective fields.
CBIZ Valuation Group’s resources and industry knowledge make us one of the most sought-after valuation firms in the United States. With our network of financial and business analysts, appraisers, attorneys, and accountants working for you, you can rest assured that your most important financial transactions are in expert hands.
For more information, visit http://www.cbiz.com/valuationgroup/
This document provides an overview of Transworld Systems Inc.'s cash flow management services. It discusses their experience helping over 200,000 clients resolve $6 billion in accounts receivable using low fixed-fee pricing. Their approach involves transitioning accounts from initial statements to collection demands in order to create urgency and increase recovery rates for clients.
This document provides an overview of services from Transworld Systems Inc. to help businesses manage cash flow by improving accounts receivable collections. The services include automated follow-up with customers to collect on overdue invoices using increasingly urgent messages. Fees range from $10-30 per account and clients report collection rates over 50% and savings of 30-70% compared to traditional collection agencies.
An exploration into service design strategy within automotive retailing.Ayman Sarhan
This document discusses service design within the automotive retailing industry. It describes how service design can be viewed as a system of thoughtful customer interactions. The document then discusses a case study of OpenRoad Auto Group, where service design was used to shift power to customers and create a more comfortable dealership experience. This included innovative merchandising displays, internet kiosks, a lounge area, and relocating customers during service. The service design strategies contributed to a 28% increase in OpenRoad's sales within one year.
1. The insurance industry has principles of transparency but relationships between insurers and restoration contractors are often inconsistent and unclear.
2. Major issues include unclear pricing, ineffective processes, inexperienced adjusters, and personal relationships driving business over quality and capabilities.
3. Both parties need to better understand each other's needs and requirements to build a more transparent and consistent relationship focused on policyholders.
Sparrow Health System struggled with aging receivables and turned to Convergent for revenue cycle management. Convergent quickly transitioned and began working older claims, tackling denials through their legal expertise. This helped improve Sparrow's cash flow and bottom line. Convergent also provided process improvements, helping billers focus on current claims and reducing receivables. The partnership strengthened Sparrow's financial position through increased revenue and improved revenue cycle processes.
Sparrow Health System struggled with aging receivables and turned to Convergent for revenue cycle management. Convergent quickly transitioned and began working older claims, tackling denials through their legal expertise. This improved Sparrow's cash flow and bottom line. Convergent also helped Sparrow improve processes through education and identifying issues. Their flexibility helped Sparrow address new needs, and their partnership approach benefits Sparrow's overall business.
Sparrow Health System partnered with Convergent to tackle aging receivables and denied/delayed claims. Convergent used their legal expertise and flexible approach to quickly resolve issues and expedite payments. This improved Sparrow's cash flow and bottom line. Convergent also helped Sparrow identify processes to reduce denials and improve collections. The partnership strengthened Sparrow's financial position through increased revenue and ongoing process improvements.
Sparrow Health System struggled with aging receivables and brought on Convergent to help collect on older claims. Convergent uses a flexible, low-maintenance approach with a legal team that helps expedite payments. This partnership has strengthened Sparrow's financial position by bringing in more revenue, improving cash flow, and reducing denials. Convergent works closely with Sparrow to continuously improve processes and has adapted to Sparrow's changing needs.
Wheaton Franciscan Healthcare Case Studyjdmathews3
Wheaton Franciscan Healthcare partnered with Convergent Revenue Cycle Management to improve self-pay collections. Convergent more than tripled Wheaton's self-pay collections rates and improved patient satisfaction by reducing wait times on calls from 20 minutes to 30 seconds. Convergent handles all inbound and outbound calls to resolve patient balances in a compassionate manner, allowing Wheaton to focus on clinical services. The partnership has helped Wheaton generate additional revenue and reduce expenses compared to handling collections in-house.
Wheaton Franciscan Healthcare partnered with Convergent Revenue Cycle Management to improve self-pay collections and patient satisfaction. Convergent more than tripled Wheaton's self-pay collections rates and reduced wait times on phone calls from 20 minutes to 30 seconds. Convergent took over all aspects of Wheaton's accounts receivable management for self-pay balances, allowing Wheaton to focus on other areas while Convergent ensured high quality customer service and collections performance. The partnership has helped Wheaton generate additional revenue and reduce expenses compared to handling collections in-house.
Wheaton Franciscan Healthcare Case Studymattheweswain
Wheaton Franciscan Healthcare partnered with Convergent Revenue Cycle Management to improve self-pay collections. Convergent more than tripled Wheaton's self-pay collections rates and improved patient satisfaction by reducing call wait times from 20 minutes to 30 seconds and lowering call abandonment rates. Convergent handles all collections calls and works closely with Wheaton to continually improve processes. The partnership has helped Wheaton free up cash and improve service quality for patients.
Mankato Clinic improves staff productivity and better medical practice management solutions medical practice management http://www.mckesson.com/en_us/McKesson.com/For%2BHealthcare%2BProviders/Physician%2BPractices/For%2BHospitals/Horizon%2BPractice%2BPlus.html
The document discusses strategies for increasing transparency and reducing costs in the healthcare industry. It notes that currently many healthcare plans operate as "black boxes" with little visibility into negotiation rates and fees. The document outlines an agenda to discuss improving transparency through cost-plus auditing of medical claims, analyzing performance audits of third-party administrators, and recovering overpayments from the past through more robust auditing. The goal is to help employers better understand how their healthcare dollars are being spent through greater access to data and contracts.
This document provides a summary of Pepco Holdings' 2004 annual report and proxy statement. Key points include:
1) Pepco Holdings reported improved financial performance in 2004 with consolidated earnings of $258.7 million, up from $113.5 million in 2003, driven by improved performance of competitive energy businesses.
2) The company made progress on reducing debt and preferred stock by $480 million in 2004 as part of its balance sheet improvement goals.
3) The regulated power delivery business continues as the primary focus due to its stability and cash generation. Earnings from this segment grew to $233.4 million in 2004.
4) Competitive energy businesses also posted profits in 2004 despite challenging markets
This document provides a summary of Pepco Holdings' 2004 annual report and proxy statement. Key points include:
1) Pepco Holdings reported improved financial performance in 2004 with consolidated earnings of $258.7 million, up from $113.5 million in 2003, driven by improved performance of competitive energy businesses.
2) The company made progress on reducing debt and preferred stock by $480 million in 2004 and achieved a total shareholder return of over 22% for 2003-2004.
3) The regulated power delivery business continues as the primary focus and driver of steady cash flow. Earnings from this segment improved to $233.4 million in 2004.
4) Competitive energy businesses also posted
The Kofax Solution and its Impact on InsuranceMainstay
Kofax provides solutions to help insurance carriers address challenges related to customer engagement, operational efficiency, and regulatory compliance. Its software allows carriers to streamline processes, improve customer service and responsiveness, reduce costs, ensure security and compliance, and gain insights to drive growth. References are made to successful implementations at insurance companies that have realized benefits such as increased productivity, faster processing, and improved customer satisfaction through the use of Kofax's capture and workflow automation technologies.
To keep pace with the ever increasing demand for real-time customer service, shifting to mobility has become inevitable for the insurance industry. In today's scenario, where real-time servicing of customer requests 'on the fly' has become a norm, mobile technology seems ideally positioned to
enable insurers gain a competitive advantage.
To keep pace with the ever increasing demand for real-time customer service, shifting to mobility has become inevitable for the insurance industry. In
today's scenario, where real-time servicing of customer requests 'on the fly' has become a norm, mobile technology seems ideally positioned to
enable insurers gain a competitive advantage. Mobile solutions enable faster and improved communications between customers, field agents,
and the central processing office of the insurer.
Adopting mobile technology can help insurers
enhance customers' experiences, increase
productivity, while keeping a check on costs, and
mitigating operational risks.
FMIT Turnkey RecoverySM provides claims management services to minimize out-of-pocket costs for FMIT members following insured property losses. It handles rapid damage assessment, contractor procurement, and recovery management at no additional cost. The program pays repair costs directly to contractors, reduces expenses for members, and eliminates disputes over insurance reimbursements according to customer testimonials.
LoginClinic Inc. is a leading medical billing services provider that has been in business for over 9 years. They offer a full suite of billing, EMR, transcription, and practice management services. Their medical billing services are designed to maximize reimbursements while reducing overhead costs and improving cash flow for clients. Key benefits include eliminating backlogs, reducing training time, and allowing practices to focus on patient care instead of paperwork.
Improved turnaround response and process efficiency, through a B2B solution, fo...Mindtree Ltd.
Mindtree developed a B2B application for a large Middle East-based general insurance company to improve workflow efficiency and decrease turnaround times. The application automated and integrated disparate systems, improved application performance through local hosting, and added features like multi-user support and automatic task allocation. This reduced underwriter turnaround times by 15% and IT tickets by 20%, while increasing broker revenue and new product launches for the insurance provider.
NextGen EDI provides electronic data interchange products and services to help healthcare practices improve workflow efficiency, increase revenue, and enhance patient care. Their suite of EDI solutions allows practices to streamline appointment scheduling, verify insurance eligibility, submit and track claims electronically, access analytics on billing performance, and collect payments online from patients. Client testimonials cite benefits such as reduced administrative costs, improved staff productivity, accelerated cash flow, and the ability to recover revenue otherwise lost to billing errors. The document promotes NextGen EDI's full portfolio of products and services and encourages readers to contact a sales representative to learn more.
IBM can provide a new dimension in computing for financial institutions. (1) Management integration, (2) Multi-platform integration, (3) Stack integration.
Optimizing Revenue Cycle Management: Centricity Business at Saint Francis Hea...GE Healthcare - IT
For large hospitals and small provider practices alike, healthcare
reform and changing reimbursement models have introduced
significant new challenges to the business. It is now more important
than ever for organizations to have a well-designed revenue cycle
management (RCM) strategy in order to optimize their revenue cycle,
prepare for change, and maximize revenue. At the same time, mergers
and acquisitions among U.S. hospitals and physician practices add to
operational complexity, and with most hospitals employing a wide
vendor portfolio of HCIT solutions, these challenges further the
importance of running a tight financial enterprise. The inability to
effectively monitor and proactively manage the revenue cycle can
destroy profitability and make it difficult to focus on what matters
most — delivering outstanding care to patients.
Optimizing Revenue Cycle Management: Centricity Business at Saint Francis Hea...
JFK Medical Center Case Study
1. Case Study
JFK Medical Center
Convergent helps JFK Medical Center reduce accounts
receivable by more than 20 days.
Founded in 1967, JFK Medical Center is a information needed to effectively collect on
non-profit 498-bed community hospital in these accounts. Derek Pickell, President,
Central New Jersey. With more than 900 Convergent Revenue Cycle Management,
affiliated physicians, JFK offers a complete explained, “Convergent understands that cash
array of advanced services including general flow and improved revenue are absolutely
and specialized surgery, cardiac care, critical to the viability of any healthcare
maternity and pediatric care, and emergency organization. Our primary focus is always to
medicine. help our client partners improve their financial
position from the very start of the relationship,”
Issues
Convergent’s use of onsite staff also simplifies
the reassignment of accounts. “We found the
Although JFK Medical Center made great
transition to outsourcing to be seamless with
efforts to manage their Workers’ Compensa-
Convergent,” said Kaiser. “We were able to
tion and motor vehicle accident accounts, JFK
continue our own work with minimal disrup-
ultimately decided to seek outside help,
tions while Convergent applied their legal
freeing its patient account representatives to
bench strength to our difficult accounts.”
focus on managed care and government-
involved payers. “Workers’ Compensation and
Communications between customer and
motor vehicle accident claims have always
vendor drive the success of any business
been a problem. We wanted to find a partner “Convergent is always
relationship. The Convergent web portal
to bring in the revenue from these difficult able to give accurate
provides real-time summaries and interactive
claims and free us to focus on current claims,” answers on specific
reports to give clients the facts and figures
said Cindy Kaiser, JFK Corporate Director, accounts, and the
they need to effectively manage finances and
Revenue Cycle.
operations. customer website is
phenomenal.
After considering other vendors, JFK chose
“Convergent is always able to give accurate
Convergent as its revenue cycle outsourcing
answers on specific accounts, and the I can always count on
partner. Convergent offered JFK highly
customer website is phenomenal. I can always finding the most
competitive rates, proven success collecting
count on finding the most up-to-date
Workers’ Compensation and motor vehicle up-to-date information on
information on the work that Convergent is
accident claims, robust tools for easy access the work that Convergent
doing for us,” said Marilyn Smith, JFK
to account information and a reputation for is doing for us.”
Supervisor, Patient Accounts.
providing valuable education to hospital billing
staff as a complimentary service. Marilyn Smith
Convergent included education services in the
solution and regularly conducts workshops for Supervisor, Patient Accounts
the internal billing staff at JFK, helping to raise JFK Medical Center
Answers their effectiveness and morale.
Convergent immediately placed an experi-
enced professional on site to gather the
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