E-commerce in MENA by Iyad kamal

•

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ArabNet ME

E-commerce in MENA presented by Iyad Kamal, COO, Aramex International at the ArabNet Digital Summit 2013, Dubai, UAE

Technology Business

Iyad Kamal
Aramex
@iyadkam
iyad@aramex.com
facebook.com/iyadkamal

(THE ALL NEW)
eTrends
in the Middle East

What do people buy?
Apparel
Entertainment
Books
Electronics
5

eFulfillment Models
/ Dubai DC
/ Direct Express
/ Shipments
/ Saudi DC
6

Transit Time ex Dubai7
(1~4days)+1
1=COD
Locals and beyonds

The Saudi Market
65% vs. 35%Local Beyonds
9

70%
COD
30%
Onlinen
vs
Payment
75%
COD
25%
Onlinen
01

Who Pays Online More?11
Jordan QatarUAEBahrain Oman
Egypt OmanUAEBahrain Qatar
Then
Now

Returns
Ends at
25%
Starts at
10%
Why do
returns
happen?
Ends at
22%
21

How integrated are we?
• Click to Ship
• API
• EDI
• Premier Site
51

@iyadkam
iyad@aramex.com
facebook.com/iyadkamal
Thank you

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