This document lists the key processes and functions defined in ITIL 2011. There are 26 total - 7 processes under continual service improvement, 8 under service design, 6 under service operation, 6 under service strategy, and 7 under service transition. Each is associated with a specific ITIL process area and designated as either a process or function.

1. ITIL 2011 PROCESSES & FUNCTIONS
The 7 Step Improvement CSI - 4.1 Process
Design Coordination SDE - 4.1 Process
Service Catalog Management SDE - 4.2 Process
Service Level Management – SLM SDE - 4.3 Process
Availability Management – AM SDE - 4.4 Process
Capacity Management SDE - 4.5 Process
IT Service Continuity Management – SDE - 4.6 Process
ITSCM
Information Security Management – SDE - 4.7 Process
ISM
Supplier Management SDE - 4.8 Process
Event Management SOP - 4.1 Process
Incident Management SOP - 4.2 Process
Request Fulfillment SOP - 4.3 Process
Problem Management SOP - 4.4 Process
Access Management SOP - 4.5 Process
Service Desk SOP - 6.3 Function
Technical Management SOP - 6.4 Function
IT Operations Management SOP - 6.5 Function
Application Management SOP - 6.6 Function
Strategy Management for IT Services SST – 4.1 Process
Service Portfolio Management – SPM SST – 4.2 Process
Financial Management for IT SST – 4.3 Process
Services
Demand Management SST – 4.4 Process
Business Relationship Management SST - 4.5 Process
– BRM
Transition Planning & Support STR - 4.1 Process
Change Management STR - 4.2 Process
Service Asset & Configuration STR - 4.3 Process
Management – SACM
Release & Deployment Management STR - 4.4 Process
Service Validation & Testing STR - 4.5 Process
Change Evaluation STR - 4.6 Process
Knowledge Management STR - 4.7 Process