IT_activity_report
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This report provides call statistics for a customer service team over a three month period. It summarizes the number of calls logged, resolved on first contact, forwarded, and actions taken by each officer, as well as the total time spent on calls. The report aims to help managers regulate workload by comparing performance across staff and highlighting time dedicated to calls. It only includes time spent actively on calls during the specified period.
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IPK Statistics - IPK Group WorkloadIPK Statistics - IPK Group WorkloadIPK Statistics - IPK Group WorkloadIPK Statistics - IPK Group Workload
Description:Description:Description:Description: This report assists managers to regulate the workload of their team. It provides a summary by group and officer of time spent on calls. This report only calculates time
that was dedicated to the call during the specified period. It does not include time spent by the officer on the call before or after the reporting period.
Selection Criteria:Selection Criteria:Selection Criteria:Selection Criteria:
Partition In List [ICT]
Actioned in Period Between 27/11/2014 05:58 and 24/02/2015 15:58
Officer In List [Stefano Tonnera,Jose D'Allestro,Carlo Villa,Moreno Agostinelli]
IPK GroupIPK GroupIPK GroupIPK Group OfficerOfficerOfficerOfficer No. Calls
Logged
No. Calls
Logged
No. Calls
Logged
No. Calls
Logged
No. Calls Resolved
on First Contact
No. Calls Resolved
on First Contact
No. Calls Resolved
on First Contact
No. Calls Resolved
on First Contact
No. calls
FWD.
No. calls
FWD.
No. calls
FWD.
No. calls
FWD.
No. actions
taken
No. actions
taken
No. actions
taken
No. actions
taken
Time Spent on
Calls
Time Spent on
Calls
Time Spent on
Calls
Time Spent on
Calls
No. Calls ResolvedNo. Calls ResolvedNo. Calls ResolvedNo. Calls Resolved
IT HQ SupportIT HQ SupportIT HQ SupportIT HQ Support 0000 1111 891891891891 3012301230123012 571571571571534 hrs 17 mins534 hrs 17 mins534 hrs 17 mins534 hrs 17 mins
Carlo Villa 0 8120 179 hrs 26 mins168 121
Jose D'Allestro 0 10230 154 hrs 26 mins356 177
Moreno Agostinelli 0 4340 9 hrs 44 mins132 94
Stefano Tonnera 0 7431 190 hrs 41 mins235 179
End of Report
Total for Reporting PeriodTotal for Reporting PeriodTotal for Reporting PeriodTotal for Reporting Period
** Count of actions taken does not include initial call logging, but increments each time any other action is taken
*** Calculated based on the time spent that falls within the reporting period
0 30121 534 hrs 17 mins891 571
* Calls resolved in the period
IPK Statistics - IPK Group Workload D'Allestro, Jose
Page 1 of 124/02/2015](https://image.slidesharecdn.com/2b8cc8cc-ede3-45ae-994f-75d91a4f7e9b-150515212959-lva1-app6891/85/IT_activity_report-1-320.jpg)
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Capital budgeting techniques in project management
IT_activity_report
- 1. World Food ProgrammeWorld Food ProgrammeWorld Food ProgrammeWorld Food Programme IPK Statistics - IPK Group WorkloadIPK Statistics - IPK Group WorkloadIPK Statistics - IPK Group WorkloadIPK Statistics - IPK Group Workload Description:Description:Description:Description: This report assists managers to regulate the workload of their team. It provides a summary by group and officer of time spent on calls. This report only calculates time that was dedicated to the call during the specified period. It does not include time spent by the officer on the call before or after the reporting period. Selection Criteria:Selection Criteria:Selection Criteria:Selection Criteria: Partition In List [ICT] Actioned in Period Between 27/11/2014 05:58 and 24/02/2015 15:58 Officer In List [Stefano Tonnera,Jose D'Allestro,Carlo Villa,Moreno Agostinelli] IPK GroupIPK GroupIPK GroupIPK Group OfficerOfficerOfficerOfficer No. Calls Logged No. Calls Logged No. Calls Logged No. Calls Logged No. Calls Resolved on First Contact No. Calls Resolved on First Contact No. Calls Resolved on First Contact No. Calls Resolved on First Contact No. calls FWD. No. calls FWD. No. calls FWD. No. calls FWD. No. actions taken No. actions taken No. actions taken No. actions taken Time Spent on Calls Time Spent on Calls Time Spent on Calls Time Spent on Calls No. Calls ResolvedNo. Calls ResolvedNo. Calls ResolvedNo. Calls Resolved IT HQ SupportIT HQ SupportIT HQ SupportIT HQ Support 0000 1111 891891891891 3012301230123012 571571571571534 hrs 17 mins534 hrs 17 mins534 hrs 17 mins534 hrs 17 mins Carlo Villa 0 8120 179 hrs 26 mins168 121 Jose D'Allestro 0 10230 154 hrs 26 mins356 177 Moreno Agostinelli 0 4340 9 hrs 44 mins132 94 Stefano Tonnera 0 7431 190 hrs 41 mins235 179 End of Report Total for Reporting PeriodTotal for Reporting PeriodTotal for Reporting PeriodTotal for Reporting Period ** Count of actions taken does not include initial call logging, but increments each time any other action is taken *** Calculated based on the time spent that falls within the reporting period 0 30121 534 hrs 17 mins891 571 * Calls resolved in the period IPK Statistics - IPK Group Workload D'Allestro, Jose Page 1 of 124/02/2015