I am pleased to inform that the Israel Ministry of Justice case study is now live on Microsoft.com.

1. Microsoft Dynamics
Customer Solution Case Study
Justice Ministry in Israel Improves Collaboration
Across Districts with CRM Software
“Litigants—whether prosecutors or defendants—will
Customer:Ministry of Justice Israel get a better service from our department because with
Website:www.justice.gov.il
Customer Size:1,800 Microsoft Dynamics CRM our processes will link more
Country or Region:State of Israel
Industry:Government—Justice agencies
effectively and become more transparent.”
Partner:E4D Solutions Moriya Zisovitch, IT Manager, State Attorney Department, Ministry of Justice Israel
Customer Profile
The Ministry of Justice Israel offers a The Ministry of Justice Israel needed to standardize the
range of legal advice and services for the
technology used for managing legal case data and processes to
government and citizens of Israel. The
ministry consists of a large number of improve collaboration between attorneys. It chose Microsoft
departments, all running different
Dynamics CRM customer relationship management (CRM)
technologies and applications.
working with Microsoft Services for design. Administrators have
Software and Services
a central view of court workloads, while attorneys now access
Microsoft Dynamics
− Microsoft Dynamics CRM 4.0 relevant precedents, sentences, documents, and previous
judgments at the click of a mouse.
Business Needs A key requirement was for a standardized
The Ministry of Justice Israel—through the legal data and processes management
State Attorney Department—is one of the system that would hold information about
central bodies governing law in Israel, and every prosecution or civil action in the
the main body representing the State of courts. Moriya Zisovitch, IT Manager at the
Israel in court. The ministry employs State Attorney Department, Ministry of
hundreds of attorneys and other Justice Israel, says: “Our previous systems
professionals, who are charged with differed from one district to the next,
providing services to the public and the making overview of case loads and
justice system. Each department had its collaboration between attorneys and
ownIT infrastructure solutions, so the administrators hard to achieve. We were
ministry wanted to improve efficiency by looking to use CRM software to help us
integrating and standardizingall of its track the progress of court cases from
For more information about other
business process systems, including those initial indictment or summons to trial and
Microsoft customer successes, please visit:
of the State Attorney Department. disposal by the magistrate or judge.”
www.microsoft.com/casestudies

2. Zisovitch and her colleagues needed an months, deployment began in early 2011 Administrators centrally monitor
experienced partner, as well as help from an to 300 users. Another 200 people will have workloads in the courts. The State
IT vendor, to ensure the right design for all the solution by the end of 2011, with the Attorney Department will gain
six districts. They also needed to ensure that remainder following by the end of 2012. consolidated real-time information
the CRM system was intuitive and user about court workloads. Zisovitch says:
friendly. She says: “While many of our Zisovitch says: “When professionals in law “Having a single view of throughput in
attorneys are familiar with the Microsoft enforcement can securely connect with the courts means we have a clearer
Office suite of products, their knowledge of each other and share information, business picture of cases. It will also become
the law matters more to them than IT. Some processes become more streamlined. easier to allocate resources to the
were still using manual processes.” Microsoft Dynamics CRM impressed us districts.”
from the start because it offered a flexible Department values improve
Solution way to connect and describe the knowledge sharing. Microsoft
The State Attorney Department considered relationships between any two entity Dynamics CRM will help promote
developing its own solution using the records in the system.” teamwork and collaboration among
Microsoft .NET Framework. But Microsoft attorneys in different districts. “The
Dynamics CRM Gold Partner E4D Solutions E4D has successfully handled the connections feature makes it easy to link
recommended customizing Microsoft customization work required to integrate records about particular offenders or
Dynamics CRM because it could provide Microsoft Dynamics CRM with offences with each other,” says Zisovitch.
most of the functionality out of the box. Documentum. It has extended its Search feature makes it easier to find
functionality for the justice system by precedents. Previously, if attorneys
Yaniv Arditi, Chief Technology Officer, E4D using custom business logic based on wanted to alert a colleague in a different
Solutions, says: “The State Attorney Microsoft Dynamics CRM web services API. district to a precedent or previous
Department was using technology that was Zisovitch says: “We will upgrade to judgment, they needed to exchange
20 years old. It needed a new system to Microsoft Dynamics CRM 2011 in 2012 and information by email. Now, all cases are
integrate with its existing Documentum accommodate all the E4D customization stored on the same server so the search
platform.” work into the next CRM infrastructure.” feature makes the link at the click of a
mouse. Zisovitch says: “This is helping
Microsoft Services supported E4D during Benefits make justice more consistent and
the presale and diagnostic stages, with an The State Attorney Department of the avoiding duplication.”
architecture assessment, requirement, and Ministry of Justice has gained a better User-friendly toolset speeds adoption
process review. The partner and Ministry of overview of its legal case load and helped by administrators. Because most
Justice Chief Information Officer met at ensure attorneys have all relevant administrators and attorneys are familiar
Microsoft in Redmond, with a Microsoft information, from a single repository, with Microsoft Office, adoption has
Services solution architect being involved relating to litigation. The six districts will been rapid even for those who
throughout. complete the move to an integrated e- previously used pen and paper.
justice system by the end of 2012. It will Zisovitch adds: “Department
Ziva Khaiat, Dynamics Lead, Microsoft Israel, help attorneys share information and staffrecognize the value of a seamless
says: “Part of our job was to validate that support more effective monitoring of and easy-to-use mechanism for
the infrastructure met the customer’s litigation. Zisovitch says: “Litigants— obtaining services.”
business requirements. We also ensured whether prosecutors or defendants—will
that customizations were supported and get a better service from our department
aligned to future deployment of Microsoft because with Microsoft Dynamics CRM our
Dynamics CRM 2011.” processes will link more effectively and
Although the presale, design, and become more transparent.”
diagnostic timeframe extended over 18
This case study is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS
SUMMARY.
Document published October 2011