This document describes an iPad self-service solution for restaurants. It allows waiters to check in guests using an iPod application, which generates a PIN number and creates a check in the POS system. Guests are then given an iPad where they enter the PIN to access the session. They can browse menus, view product details, add items to their check, and send messages or orders to the waiter. The solution provides a digital self-service experience for restaurant guests.

1. iPad Self Service SolutioniPad Self Service Solution
Solution storyboard & walkthrough

2. • Each waiter is assigned
their own iPod Device
• On this runs the iWaiter
application.
• It is used to manage the
customer session.
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3. • The waiter signs on to
the application using
their Infogenesis POS
swipe card.
• The waiter is then
validated against the IG
POS system
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4. • The waiter can now
manage the guest
sessions – create a new
one, manage or end an
existing one.
• The guest is validated
using a payment method
such as GA, Folio, Room,
IA or Credit Card.
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5. • The waiter now select the
number of iPad devices
that will be issued to the
guest.
• All the devices will feed
into the same check in
Infogenesis
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6. • The waiter is presented
with a summary of the
guest session that will be
created.
• This results in an empty
check being created in
Infogenesis.
• Also check is made to
ensure that the method
of payment is valid.
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7. • The session is created
and a PIN number is
generated. The PIN is
used to indentify each
guest session.
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8. • The waiter then selects
an iPad and enters the
session PIN number.
• This associates the guest
with the device.
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9. • The device retrieves the
session information
based on the PIN
entered.
• Guest is given the iPad to
begin self service.
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10. • The guest can select the
language of their choice.
• All elements of the
solution are translated
including product
information and
application components.
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11. • User can browse the
menu.
• This screen shows the
Wine Search.
• Wines displayed in
progressive order or price
order.
• Guest can filter the wines
based on a combination
of Type, Variety, Country
etc.
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12. • Guest can select a wine
from the list to view more
information.
• Links provided to other
information sources such
as videos, images &
documents.
• Guest can add the item
to their check.
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13. • Information such as
Tasting Notes or award
certificates may be
presented.
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14. • Guest may browse food
items.
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15. • The application can
suggest wines that are
complementary to the
food items using the wine
classification codes.
• Hard links between
products can also be
implemented in order to
up/cross sell.
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16. • When guest has added
the items they want to
order to the check, they
can then send them to
the server for
fullfillement.
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17. • When guest has added
the items they want to
order to the check, they
can then send them to
the server for fulfilment.
• Each order that is place
causes a message to be
sent to the waiter.
• Items also print to
Kitchen/Bar printer.
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18. • Waiter can recall check at
any time using iPod
application.
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19. • The guest can recall the
full information for their
check at any time.
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20. • The guest can send
messages to the waiter
using the iPad
• These will be delivered to
the waiters iPod.
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21. • Waiters can take
ownership of the guest
session in the event of
the original waiters shift
ending etc.
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