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User Experience
About Me ,[object Object],[object Object],[object Object],[object Object]
About Me
JAYSON ELLIOT  DIRECTOR OF USER EXPERIENCE WUNDERMAN NEW YORK Jayson leads the agency’s user experience practice for Wunderman’s New York office, a central role that touches literally every account in the agency.  Growing up in the budding digital age, Jayson set his own career path after studying graphic design at the University of Iowa. In the early ’90s, he started the music magazine  Permission,  while also doing print design for a variety of clients. In 1994, a staff writer at  Permission  left to start one of the first web design firms in the country. Jayson soon joined his ex-staffer, and their company, Plastic, which later became known as Razorfish, San Francisco. Under the tutelage of human factors experts such as David Small (MIT Media Lab), Jayson became the first information architect in the San Francisco office, and one of the first professionals in the industry to hold that title. His career has included IA and User Experience positions with IBM, Walt Disney Parks & Resorts and LifeCare. Jayson has worked on some of the world’s most recognized brands, including Sega, Charles Schwab, Fireman’s Fund, Medtronic, eBay, Freightliner and Sony Pictures.
Representative output: User scenario Site map Wireframe Navigational Flow Usability Test Report 508 (ADA) Audit Digital Scorecard
Process Strategy / Planning User Experience Creative Content Strategy Development Account
UX / Creative Process
UX / Creative Process
UX / Creative Process
UX / Creative Process
Example  Deliverables
User Scenarios
 
 
User Scenario - Nokia
Value Exchange
THE VALUE EXCHANGE OVER TIME Content Ads
THE VALUE EXCHANGE OVER TIME Content Ads
THE VALUE EXCHANGE OVER TIME Save Profile [email_address] .com .com .com .com .com .com
THE VALUE EXCHANGE OVER TIME
VALUE EXHANGE OVER TIME iDiscovery
Site maps
 
Block diagram wireframe
 
Detailed wireframes
 
 
Navigation Flows
 
 
Others
Card Sort
Prototype - ExciteXtreme
508 Compliance Audit
Digital Scorecard
User Experience
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Useful
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object]
Usable Much more on that later...
Delight
Delight
Findable
Accessible
Building crediblity ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Fogg, B.J. (May 2002). "Stanford Guidelines for Web Credibility.".  http://credibility.stanford.edu/guidelines/
Usability Heuristics ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],GUIs 1994 - Jakob Nielsen Websites 1997 - Keith Instone Rich Internet Applications 2003 - Jess McMullin & Grant Skinner
“Intuitive” interfaces
“Intuitive” interfaces
 
INTUITIVE
FAMILIAR
Testing
Usability Testing
Designing for People ,[object Object],[object Object]
Designing for People ,[object Object],[object Object]
The Constitution ,[object Object],[object Object],[object Object],[object Object],[object Object]
1955 ,[object Object]
(  ) 212  555 1212 Ladislav Sutnar
Logical navigation aids
Napoleon’s march on Moscow
Napoleon’s march on Moscow
Metaphorical,  but obscuring
Metaphorical,  but obscuring
The same data, by Tufte
Paul M. Fitts
Fitts’s Law MT = a + b log2(2A/W) MT = movement time a,b = regression coefficients A = distance from start to target center W = width of the target
Fitts’s Law The time to acquire a target is a function of the distance to and size of the target
Hick’s Law
Hick’s Law The time to acquire a target from a group of choices is a function of the number of choices presented
Applying Fitts Longer links are easier to click than short ones Large text fields are easier to enter than small ones Large buttons are easier to hit than small
Applying Hick Larger lists are more time-consuming Tightly-packed choices are harder to select BUT Groupings that make sense to the user can offset Hick’s law
Scent of Information ,[object Object],[object Object],[object Object],[object Object],[object Object]
Fitts, Hick, and the Scent of Information ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object]
[object Object],Age  55 Medco Booth Direct Mail (postal) medco health. com Trigger-ed Email Doctor Visit medco health. com Mail Order Email Work poster Print ads
[object Object],[object Object],Age  55 Medco Booth Direct Mail (postal) medco health. com Trigger-ed Email Doctor Visit medco health. com Mail Order Email Work poster Print ads
[object Object],[object Object],[object Object],Personal Rx Report (online) Personal report shows how she can save money on her diabetes medication. Age  55 Medco Booth Direct Mail (postal) medco health. com Trigger-ed Email Doctor Visit medco health. com Mail Order Email Work poster Print ads
[object Object],Medco Booth Direct Mail (postal) medco health. com Trigger-ed Email Doctor Visit medco health. com Mail Order Email Work poster Print ads Age  55
[object Object],[object Object],Age  55 Medco Booth Direct Mail (postal) medco health. com Trigger-ed Email Doctor Visit medco health. com Mail Order Email Work poster Print ads
[object Object],[object Object],[object Object],Medco Booth Direct Mail (postal) medco health. com Trigger-ed Email Doctor Visit medco health. com Mail Order Email Work poster Print ads Click  to Call (out-bound) Age  55
[object Object],[object Object],Medco Booth Direct Mail (postal) medco health. com Trigger-ed Email Doctor Visit medco health. com Mail Order Email Work poster Print ads Age  55
Jackie – 58 years old
[object Object],Email Direct Mail (postal) medco health. com Doctor Visit medco health. com Age  58
[object Object],[object Object],Email Direct Mail (postal) medco health. com Doctor Visit medco health. com Age  58
[object Object],Email Direct Mail (postal) medco health. com Doctor Visit medco health. com Age  58
[object Object],Email Direct Mail (postal) medco health. com Doctor Visit medco health. com Age  58
[object Object],[object Object],Age  58 Email Direct Mail (postal) medco health. com Doctor Visit medco health. com
[object Object],Email Direct Mail (postal) medco health. com Doctor Visit medco health. com medco health. com Age  58
[object Object],Age  58 Email Direct Mail (postal) medco health. com Doctor Visit medco health. com medco health. com
Jackie – 63 years old
[object Object],[object Object],[object Object],Age  63 medco health. com Direct Mail Out-bound Telemar-keting
[object Object],Age  63 medco health. com Direct Mail Out-bound Telemar-keting
[object Object],Age  63 medco health. com Direct Mail Out-bound Telemar-keting
[object Object],Age  63 medco health. com Direct Mail Out-bound Telemar-keting
Bill – 63 years old
[object Object],Direct Mail (postal) Print Adver-tising Online Adver-tising medco health. com medco health. com Insur-ance Card
[object Object],[object Object],Direct Mail (postal) Print Adver-tising Online Adver-tising medco health. com medco health. com Insur-ance Card
[object Object],[object Object],Direct Mail (postal) Print Adver-tising Online Adver-tising medco health. com medco health. com Insur-ance Card
[object Object],[object Object],Direct Mail (postal) Print Adver-tising Online Adver-tising medco health. com medco health. com Insur-ance Card
[object Object],[object Object],Direct Mail (postal) Print Adver-tising Online Adver-tising medco health. com medco health. com Insur-ance Card
[object Object],[object Object],Direct Mail (postal) Print Adver-tising Online Adver-tising medco health. com medco health. com Insur-ance Card
[object Object],[object Object],Direct Mail (postal) Print Adver-tising Online Adver-tising medco health. com medco health. com Insur-ance Card

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Introduction to User Experience