this is about the intorudction of management

1. MANAGEMENT
Chapter 1
Introduction to
Management

2. Management Defined
 Management
 The process of getting things done,
effectively and efficiently,
through and with other people
 Efficiency
▪ Means doing the thing correctly; refers to the
relationship between inputs and outputs; seeks to
minimize resource costs
 Effectiveness
▪ Means doing the right things; goal attainment

3. Efficiency and Effectiveness in
Management
Resource
Usage
Goal
Attainment
Management Strives for:
Low Resource Waste (high efficiency)
High Goal Attainment (high
effectiveness)
Low Waste High
Attainment
Efficiency
(Means)
Effectiveness
(Ends)

4. What is an Organization

5. Organizations
 A systematic arrangement of people
brought together
 to accomplish some specific purpose;
 applies to all organizations—for-profit as
well as not-for-profit organizations.
 Where managers work (manage)

6. Common Characteristics of
Organizations

8. Functional Areas of
Organization
 R&D
 Marketing & Sales
 Accounting & Finance
 Production & Operation
 Human Resources

9. R&D = Research & Development
 Product research
 Product development
 Product updates
 Quality control
 Market research
 Promoting innovation

10. Marketing & Sales
 Planning and executing
 the conception, pricing, promotion, and
distribution of ideas, goods, and services
 to create exchanges that satisfy
individual and
organizational objectives

11. Accounting & Finance
 Revenue, expenses, budget, financial
records and financial statements

12. Production & Operations
 Extraction and cultivation
 (products are obtained from nature or
grown using natural resources)
 Processing
 (changing and improving the form of
another product)
 Manufacturing
 (combines raw materials and processes
goods into finished
products)

13. HR = Human Resources
 Involved in planning & staffing,
performance management, compensation
& benefits, and employee relations

14. AIMS, GOALS & OBJECTIVES
 An AIM is an expression of a long term
purpose, usually over the course of one or
more years
 A GOAL is the outcome of a series of
successfully completed objectives, possibly
measured over a series of days
 An OBJECTIVE is a measurable, observable
behavior of less than a day’s duration

16. Identifying Managers
 First-line managers
 Supervisors responsible for directing the day-to-day activities of operative
employees They are often called: supervisor, shift manager, district manager,
department manager, office manager
 Middle managers
 Individuals at levels of management between the first-line manager and top
management
 They are often called: regional manager, project leader, store manager,
division manager
 Top managers
 Individuals who are responsible for making decisions about the direction of the
organization and establishing policies that affect all organizational members
 They are often called: executive vice president, president, managing
director, chief operating officer, chief executive officer

17. 5 Types of Organizational
Structures

18. Management Process Activities
Management process:
planning, organizing,
leading, and controlling

19. Management Process
 Planning
 Includes defining goals, establishing strategy,
and developing plans to coordinate activities
 Organizing
 Includes determining what tasks
to be done, who is to do them,
how the tasks are to be
grouped, who reports to
whom, and where
decisions are to be made

20. Management Process
 Leading
 Includes motivating employees, directing
the activities of others, selecting the most
effective communication channel, and
resolving conflicts
 Controlling
 The process of monitoring performance,
comparing it with goals, and
correcting any significant
deviations