Introduction to Basic IT Knowledge

1. A Workshop on
Introduction to Basic IT Knowledge
by
Mr. Sourav Boral

2. Topics
1. Introduction to IT Basics
2. Printer Software and Network Basics
3. Connectivity Essentials
4. Usage of Shortcut Keys
5. Creating Email Signatures
6. Effective use of
Google Workspace
7. Cyber Security Essentials
8. Hands-on Sessions

3. Topic 1:
Introduction to IT Basics

33. Topic 2:
Printer Software and
Network Basics

34. What is Printer Hardware?
Printer Hardware contains a paper feed
assembly, ink cartridge, print head, stabilizer
bar, and belt. It stores the ink in cartridges, and
uses separate cartridge to print several types of
color documents.

35. Common issues of Printer
1. Paper Jams
2. The Printer Is Offline
3. Loaded Queue
4. The Ink Cartridges Are Empty Or Low
5. Streaky, Wet, Plain Ugly Prints

36. How to fix Printer Problems
1. Unplug and restart your printer. Sometimes power
cycling your printer can resolve the issue.
2. Check cables or wireless connection.
Uninstall and reinstall your printer.
3. Install the latest driver for your printer.
4. Clear and reset the print spooler.
5. Change a printer's status to “online”.

37. Printer Software Installation Problems
1. Make sure printer is turned on and the USB cable is securely connected at both
ends. If you still have problems installing software, disconnect the cable and
reconnect it. Also make sure your system meets the requirements for your
operating system.
2. Close any other programs, including screen savers and virus protection software,
and install product software again.
3. In Windows, make sure printer is selected as the default printer and the correct
port is shown in the printer properties.
4. If you see any error message or software does not install correctly in Windows,
you may not have software installation privileges. Contact your System
Administrator.

38. Troubleshooting to fix issues
1. Compatibility Check
2. Uninstall Previous Drivers
3. Disconnect the Printer
4. Download the Latest Driver
5. Run the Installer as Administrator (Windows)
6. Temporarily Disable Antivirus/Firewall
7. Use Printer Install Wizard (Windows)
8. Check for Windows Update (Windows)
9. Check System Requirements
10. Check for Connectivity
11. Verify Printer Status
12. Restart the Computer
13. Contact your local administrator

42. Topic 3:
Connectivity Essentials

43. Essentials of Wi-Fi Connectivity
Wi-Fi stands for Wireless Fidelity. It is a technology for wireless local area networking with
devices based on IEEE 802.11 standards. Wi-Fi compatible devices can connect to the
internet via WLAN network and a wireless access point abbreviated as AP.
Features:
1. Wireless Connectivity
2. High Speed
3. Easy Setup
4. Multiple Device Connectivity
5. Security
6. Range
7. Compatibility
8. Reliability

44. Troubleshooting common
connectivity issues
1. Identify the Scope of the Issue
2. Check Physical Connections
3. Restart Devices
4. Check Network Indicators
5. Test Other Devices
6. Check IP Configurations
7. Firewall and Security Software
8. Update Firmware and Drivers
9. Check DNS Settings
10. Use Different Browsers or Applications
11. Test Different Networks
12. Contact ISP and Seek Professional Help

45. Topic 4:
Usage of Shortcut Keys

48. Computer Shortcut Keys for MS Word
Shortcut Keys for MS Word
Computer Shortcut Keys for MS Excel
Shortcut Keys for MS Excel

50. Topic 5:
Creating Email Signatures

51. How to Create Email Signatures

52. Topic 6:
Effective use of
Google Workspace

69. Topic 7:
Cyber Security Essentials

90. Topic 8:
Hands-on Sessions

91. Exercises
(Instructions: It is a Group Activity. Candidates have to form 6 groups
consisting of 2 persons per group. 10 points for correct answer)
1. Go to Gmail app and find all unread messages.
2. Suppose your Chrome browser not responding, how you will fix this issue at
once?
3. What is the shortcut key for clearing browsing history?
4. How you can clear all cache files?
5. How can you clear emails containing attachments as well as larger than 25
MB size?
6. How can you track whether someone has opened and read your email in
Gmail or not?