3. Working Group or Team?
■ Individual goals
■ Individual roles
■ Individual accountability
■ Focus on efficiency
■ Focus on individuals
■ Leader decides
■ My work
■ Individual success/failure
■ Shared/common goals
■ Collaboration over roles
■ Shared accountability
■ Focus on effectiveness
■ Focus on the interactions
■ Team decides
■ Our work
■ Shared/common success/failure
5. An example of a great team, well
optimized, is a good orchestra. The
players are not there to play solos
as prima donnas, each one trying
to catch the ear of the listener.
They are there to support each other.
Individually they need not to be the
best players in the country…
An orchestra is judged by listeners,
not so much by illustrious players,
but by the way they work together.
Paraphrasing Edward Martin Baker: The Symphony of Profound Knowledge
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6. What Makes a Great Team?
Results
Accountability
Commitment
Conflict
Trust
7. Trust & Psychological Safety
■ “Broadly defined as a climate in which people are
comfortable expressing and being themselves.”
■ Amy C. Edmondson, The Fearless Organization
■ “A condition in which you feel (1) included, (2) safe to
learn, (3) safe to contribute, and (4) safe to challenge the
status quo -- all without the fear of being embarrassed,
marginalized, or punished in some way.”
■ Timothy R. Clark, 4 Stages of Psychological Safety
■ “A state in which you’re not afraid to be yourself, take
risks, make mistakes, raise problems, ask questions and
disagree with others.”
■ Joshua Kerievsky & Heidi Helfand
10. The characteristic way of management
that we have taught in the Western world
is take a complex problem, divide it into
parts, each with so-called experts, and then
try to manage each piece as well as possible.
And if that’s done, the team as a whole will
deliver exceptional results and outcomes.
And that’s absolutely false.
Because it’s possible to improve the
performance of each part taken separately
and destroy the overall result, simultaneously.
Paraphrasing Russell Ackoff: A Theory of a System for Educators and Managers
https://youtu.be/2MJ3lGJ4OFo?t=1m18s
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