Intro on crash course on aggression management debs
1. Introduction to Management
of ANGER, AGGRESSION
and VIOLENCE
Delfin Baidal Soriano, Jr. #55603
Key Nurse, SMU-REHAB, IBN SINA HOSPITAL
2. VIOLENCE vs. AGGRESSION
Aggression Refers to range of behaviors which
can be described as intimidating or
threatening to others.
Refers to any incident, in which a
Violence person is abused, threatened or
assaulted in circumstances relating
to their work.
Delfin Baidal Soriano, Jr._ Crash course on
Aggression Management 2
3. The Law and your Rights
Four (4) Basic Premise:
1. It is unacceptable to be abused, threatened,
or assaulted whilst at work.
2. We disagree on the course of action we
should take especially when the action
require the use of physical force against
another.
3. The general principle we follow in the DUTY
of CARE to our client as well as to our
colleagues may bring us in conflict with our
desire to protect ourselves whilst under
threat or actual physical assault.
Delfin Baidal Soriano, Jr._ Crash course on
Aggression Management 3
4. 4. The use of physical force to fend off or
physically intervene with our client or any
other individual must always be the LAST
RESORT when other communication skills
failed.
Delfin Baidal Soriano, Jr._ Crash course on
Aggression Management 4
5. Six (6)COMMON LAW
1. Right to protect themselves from attack.
2. To act in the defense of another person.
3. To prevent crime.
4. To arrest offenders and if necessary to use
force on another.
Delfin Baidal Soriano, Jr._ Crash course on
Aggression Management 5
6. COMMON LAW
5. If no more force is use than is reasonable to
repel the attack such force is not unlawful, and
no crime is being committed.
6. Circumstances may justify pre-emptive strike
Delfin Baidal Soriano, Jr._ Crash course on
Aggression Management 6
7. Six (6)reasonable factors and
circumstances
1. No other alternative than to use physical force.
2. Gender of both the self and attacker.
3. Size and physical strength of both parties.
4. The perceived threat.
5. Any specialist skills.
6. The threat of or use of weapon.
Delfin Baidal Soriano, Jr._ Crash course on
Aggression Management 7
8. RISK TAKING Q’s
TASK
Do you occasionally have to give people information that may upset or
annoy them.
Do you spend time working alone when you may be untraceable.
Do you handle a valuables or medication.
Do you have to say ‘no’ to people on occasions.
PEOPLE
Do you encounter who may be under stress.
Do you encounter people who may be under the influence of either drugs
or alcohol.
Do you work with people who may be suffering from mental illness.
Has the person a previous history of threats or physical aggression.
Delfin Baidal Soriano, Jr._ Crash course on
Aggression Management 8
9. PLACES
Do you work in an environment that is accessible to members of the
public.
Do you work in an environment where it would be difficult to gain
assistance if required.
Are you responsible for opening up or closing your workplace,
including security.
Do you have access to an alarm system of any description.
TIME
Do you often work outside ‘normal’ working hours.
Do you often start or leave during the hours of darkness.
Are your working hours sometimes unpredictable.
Delfin Baidal Soriano, Jr._ Crash course on
Aggression Management 9
10. END
for listening
Delfin Baidal Soriano, Jr._ Crash course on
Aggression Management 10
