The document discusses the importance of serving interns by taking care of them before, during, and after their exchange experiences in Venezuela. It is important to serve interns to ensure they feel comfortable with the full exchange experience, maintain promises made to exchange programs, and increase the number of people who want to apply for exchanges in Venezuela. Interns are supported by intern managers, account managers, buddies, and service teams who help with tasks like arranging accommodations and transportation, providing information about the culture and activities, and assisting with opening bank accounts and obtaining cellphones. Close tracking and follow up is emphasized to give interns a positive experience.