The student completed a week-long training at the front desk of Fiesta Inn hotel. They learned how to check guests in and out, make reservations, and issue room keys using the hotel software system. The student answered phone calls, took reservations, sorted mail, and delivered messages. Their technological skills improved through learning the front desk operations. Problems encountered included not remembering all manager phone transfers and handling a guest's request for a refund after an unsatisfactory room booking. The student plans to observe managers handling issues and hopes to train in the hotel's marketing department next week.

1. I. Cover Page Information
Year: Semester: 0 Fall 0 Spring x Summer RTM494C:
x section 1 x section 2
Name of Student kemar marsden Weekly
Report # 1 Specify the dates (mm/dd/yy) the weekly report
covers: From 06104113 to
06/12/13 oName of Agency_fiesta Inn Name of
Agency Supervisor _Edmund Yeboah
II. Narrative Account of Activities for the Week:
Training on front desk, which involves learning the software for checking-in,
checking-out, reservations and booking available rooms for guess. Learning to
operator machine to issue guess keys and replace keys. I also answered the phones
greeting callers to attend to their need for calling weather to speak to mangers or
book a room problem for matainance. I have done a lot of reservation because it's
not a huge chain we get reservation of the net from bookings.com hotels.com by fax
that I enter into the system manually for guess. Other duties also include sorting
mail for the appropriate people at the hotel going through each mail delivering mail
to each manager and handing it to different guess.
Tasks Done toward Completion of Student's Objectives:
Mytechnological competency is enhanced as I didn't know how to operate or knew
how front desk would book or check if rooms are available. Plus I have also been
introduce to how to use other technological items as the how to send of a fax and
make guess keys specific to each room.
Tasks Done toward Completion of Agency's Objectives
for the Student
Communicating effectively towards guess and clients helping in assisting in sales of
available rooms. Officemeetings every week for a little less than an hour.
Problems Encountered during the Week:

2. Various agencies would call asking for different managers which i could not remember
the direct transfer on how to transfer their call. Not know the full detail of how to give a
guess refund. One guess came in on Monday who booked there room through
booking.com went to there room and wanted a refund because she thought the room had
look nothing like how it did online and this was my first encounter with this problem.
VI. Solutions to the Previous Week's Problems:
Write down the different transfer lines until I fully remember them. Observing the front
desk manager Pankita in detail on various problems is that I encounter to be able to be on
top of it if it bappens again.
VII. Plans for the Following Week:
HopefuUy next week I will be working in marketing and learning the different programs
and software like photo shop but managers suggested that front desk be the first step for
fully understanding the business before working upstairs to get a feel of the full
hospitality experience.
VIII. Distribution of Hours for the Week:
Administration
Direct Programming/Leadership
Planning
Research
Staff Meetings/Conferences
Supervisor Conference (intern & supervisor)
Supervision of Staff and/or Volunteers
Training/Orientation - 64

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