This is a comparison between German and Indian banking system considering mostly behavioral aspects. This was a part of a curriculum presented by me during my MBA program at Georg Simon Management Institute, Nuremberg under the supervision of Professional Intercultural Trainer Ms. Emily Slate from Munich

1. INTERCULTURAL COMPETENCE IN
INTERNATIONAL BANKING
BY ARPIT AMAR

2. THE DIMENSIONS
• ECONOMY
• RELATION
• SERVICE QUALITY
• BEHAVIOUR
• GROWTH
• COMPETENCE
• STANDARDS
• OVERALL BANKING

3. DEVELOPING---------DEVELOPED
AGGRESSIVE CONSERVATIVE
RABBITS TORTOISE

4. DIPLOMATIC-------------BLUNT

5. HIGH DENSITY------LOW DENSITY
Average service
quality Better service
quality

6. COMPETENCE------EDUCATION

7. DIVERSITY---------UNIFORMITY
INDIAN
DIVERSITY
MORE
BANKING
LICENSE
GERMAN
UNIFORMITY
LESS
BANKING
LICENSE

8. BEHAVIOUR-------ATTITUDE

9. PARTIALITY----------EQUALITY
COMMUNICATION
PATTERN REMAINS
SAME
IRRESPECTIVE OF
CUSTOMER’S
PROFILE
COMMUNICATION
PATTERN CHANGES
WITH CUSTOMER’S
PROFILE

10. PERSONAL ---------PROFESSIONAL

11. PARAPHRASING
INDIAN BANKS GERMAN BANKS
AGGRESSIVE CONSERVATIVE
MIXED RELATIONS BLUNT RELATIONS
AVERAGE SERVICE BETTER SERVICE
ADAPTABLE STAGNANT
MORE-UPCOMING STABLE BUSINESS
BUSINESS
HUMAN RELATIONS TECH-ADVANCEMENTS
PARTIAL EQUAL
PERSONAL PROFESSIONAL

12. THANKS