IntelliSMS - Telco Grade, SMS Gateway and Technology Provider
- 2. Contents 1. Company Overview 2.Product & Services 3. SMS Solutions for PTV 4. Q & A
- 3. Who is IntelliMessaging ? 2000 MessageCore4™ MessageCore4™ Developed and Launched in 2000. MessageCore4™ SMS gateway was one of the first gateways in Australia to offer an enterprise quality SMS service. Holds a US patent for Reply to Unique Message Functionality. 2008 Re Brand MessageCore4 formed into separate business name: “Smart Messaging Services” Pty Ltd. Late in 2008 it was Rebranded as Intelli Messaging, a subsidiary of MAP Capital’s Technology. 2014 Innovation Today our substantial volumes are just under 2 Million SMS /month. MessageCore5™ Developed and Launched. We provide our SMS Enterprise Grade services across many countries. Maintain exceptional high level of service through multiple systems of redundancy. 2017 Growth MC5 now has SMPP server for client connection. Voice Services added to Intelli’s product range, including their unique Voice Activated SMS Virtual Numbers. Launch of high featured web sending App. "Robot Marketing" Portal launched. COMPANY OVERVIEW:
- 4. Vision Statement » Toconsistently Add Value to our customers by Extending and Automating Communication Channels. » To provide excellence in SMS and Mobile CMS solutions by listening and working closely alongside our customers. » To provide the highest quality service and customer experience at all times. COMPANY OVERVIEW:
- 5. Growth in SMSVolumes The growth in our SMS volumes had been driven by our: Culture and values, Sustainable growth, Continuous innovation investment, and Corporate strategies. COMPANY OVERVIEW: 2009 2014 2016 2017 2018 12 million 36 million 42 million 52 million 80 million (Estimated)
- 6. Reach COMPANY OVERVIEW: Australia &New Zealand Core with Global Capabilities
- 7. Some of ourBusiness and Enterprise Clients COMPANY OVERVIEW:
- 8. Some of ourSoftware Development Clients COMPANY OVERVIEW:
- 9. SMS Messaging Services MessageCore5™ Isspecifically designed for enterprises to enable SMS messaging through application interfaces, thus allowing SMS messaging to be integrated into core business systems. Is one of the few SMS gateway providers to offer the service of “reply to unique outgoing SMS message” and is the only SMS gateway that makes this functionality easy for your business to build into your application solution. PRODUCTS & SERVICES: Features include: » Gateway access interfaces: Web Services, REST, and Email; » Advanced 2 way SMS messaging with message reply path back to applications; » Long Messages, multi-part messages not split on handset delivery; » Dedication Virtual Mobile Numbers for Handset to application messaging.
- 10. Mobile CMS Our MobileWeb CMS takes plain text messaging to a new level. Takes minutes to create webpage brochures. PRODUCTS & SERVICES: The importance of mobi-sites is growing: » 60% of people opt in to relevant market info via SMS » 48% clicked on a link in an SMS to access a mobile website / brochure. » Smart phones are 80% of phone handsets » 77% users visit websites on their mobile phones » 16% users purchase online
- 11. Marketing Manager Our Campaignmanager is built into Mobile CMS to deliver a one stop solution to enable the creation of enriched messaging with the management of the message delivery. PRODUCTS & SERVICES: Features include: » Managed Customer list » Auto Opt-Out » Set Source Address » Run Delivery Report » Manage Campaigns » Contact "Click-Through" Identification
- 12. Notifications SMS scenarios: PRODUCTS &SERVICES: System alerts : » Maintenance monitoring » System Outages » Credit limits exceeded » Delayed system response times » Server outages » System disc quotas » Network outages » Virus infection notifications » Database server errors » Backup failures » Application alerts » Network monitoring Reminders: » Exceed credit limits » Outstanding debtors » Appointment Reminder » Booking confirmations Field services: » Service Calls » Booking confirmations » Availability notification » Order confirmation » Job allocation
- 13. Notifications (continued) SMS scenarios: PRODUCTS& SERVICES: Customer comms: » Service Calls » Outstanding debtors » IVR linked responses » Appointment reminders » Booking confirmations » Order confirmation Staff comms: » Company wide notifications » Emergency information » Job allocations
- 14. Marketing SMS scenarios: PRODUCTS &SERVICES: » Marketing promotions » Loyalty campaigns » SMS competitions to build “opt in” database » SMS keyword campaigns Setup organisation account Invite people Send alerts Everyone knows
- 15. Intelli Services: SMSCampaign Messenger Send Large Marketing Blasts from our Window SMS Send Application Campaign Messenger is a Windows Application designed for sending Campaigns to very large lists of recipients. It manages the connection to our Gateway controlling message delivery speed and issues related to internet drop outs so your messaging blast runs without problems. The system keeps you updated on the process of the message send. PRODUCTS & SERVICES: Features include: » Insert recipients name into the message » Set the message source address, eg My Company » Supports Foreign character sets eg Chinese » Easy recipient import and export functionality » Logon into the web application to track message delivery
- 16. Intelli Services: Excelto SMS A simple solution to sending complex messages to a list If you need to contruct messages based on different contact information fields then Excel to SMS provides a practical and simple solution. Use Excel to construct the message for each recipient using the concatenate formula and contact information this is in different columns. Then send it out using our Excel to SMS application. Almost as easy as one two three. PRODUCTS & SERVICES:
- 17. Website Services A simplesolution to sending complex messages to a list If you need to contruct messages based on different contact information fields then Excel to SMS provides a practical and simple solution. Use Excel to construct the message for each recipient using the concatenate formula and contact information this is in different columns. Then send it out using our Excel to SMS application. Almost as easy as one two three. PRODUCTS & SERVICES:
- 18. SMS Intelli’s SMS serviceis backed by its class leading Mobile Operator SMSC (Prime) and Enterprise Messaging System (EMS). This carrier grade technology has been Implemented for “High Availability” and “Rapid Scaling” giving you peace of mind that we have every message you send as our highest priority. PRODUCTS & SERVICES: Intelli Messaging specialises in alert notification messaging. In these circumstances, our Enterprise and App Developer clients rely on messages to be delivered on time every time. 26 million 2015 Message Volume 42 million 2016 Message Volume 51 million 2017 Message Volume
- 19. MT Message Features PRODUCTS& SERVICES: » GSM and Unicode Character sets supported including Emoji characters. » Set Scheduled Delivery Time messages in the scheduled queues can be deleted on request. » Set messageValidity Period. How long do you want your message to retry if not delivered before being deleted? » Flash Message SMS messages that are not saved to you device and flash up on the screen when received. » Multi-Part Messages eg messages longer than 160 characters GSM or 70 characters Unicode. » Set your MT message reply path in the MT message send request or against you user record in our platform. » Set a Source address against your user record or set it in the MT message send request. » Delivery Receipts forwarded via email to http GET service hosted by you. You can also query for them. » Messages can be sent using REST, SOAP, Email or SMPP. (referAPI for full Details)
- 20. MO Message Features PRODUCTS& SERVICES: » Dedicated virtual numbers (that can also be voice activated via VOIP) » Forward message to multiple destinations of type: URL (http GET). Email and SMS. » Auto message responder » Select to have the content of your MT message included in your MO message (reply messages only, send using Max-Potation feature with Intelli's Source Address Pools) One Way Messaging Most country destinations support MT one way messaging. Typically for one way messaging we recommend using Alpha source address (in supported countries) so the message cannot be responded to. One way messages still have all our MT message features.
- 21. Reply Messaging with DedicatedVirtual Number PRODUCTS & SERVICES: If you lease your own Dedicated Virtual Number we fix the routing on all MO messages to your receiver service. You can set the dedicated number as your source address when sending MT message or you can set it against your user accounts. All message then set from you will come from the same mobile number. Your customers can the save the number as a contact on their phone and thus know who is messaging them. Porting of SMS Virtual Numbers Our Virtual Numbers can be ported so you if choose to stop using Intelli Messaging you can keep your number.
- 22. Reply to UniqueMessage with Intelli's Source Address Number Pools PRODUCTS & SERVICES: This service is currently supporting too; Australia, New Zealand, Singapore, US, UK and Hong Kong. When using this service you can send multiple messages to the one phone recipient and know which message was responded to. You do not have the issues and costs of managing your own virtual numbers. We do it for you. This service rotates the virtual number source address to maintain a message reply path. This can be done in two ways. One to maintain the same source address for the purposes of maintaining a conversation thread on the phone. The second is to rotate the source address as much as possible to allow unique matching of the reply message to the message sent.
- 23. Email to SMS OurEmail to SMS Sending allows many different email formats to be used when sending messages to our service. Refer to API for more details. The service features include: PRODUCTS & SERVICES: » Reply to the email sender, or override this with an email or url set against the user record. » Send email with csv file list of recipients » Include the content of the MT message in reply MO message. » Authenticate with email domain or email username or password. » Include multiple recipients in the to address of the email.
- 24. Virtual SMS Gateway Useour gateway service as your own – with your own brand. All without the need to manage your own SMS gateway service. Your Reseller user interface allows you to manage your own customer and users and the features they have access to. It also gives you the reports to bill them from, and provides the end user access to their account and message history. If you provide your customers their business applications, then we recommend that you also provide them the SMS service. It is another great way to add to your product suite and add a revenue source. PRODUCTS & SERVICES:
- 25. Two Factor Authentication PRODUCTS& SERVICES: Our service makes 2FA easy. We handle the authentication token and validations – all you have to is call the service. Our 2FA service uses our premium routing to make sure your messages are delivered within industry bench mark standards. SMS HLR Service HLR is a global network home lookup register service that is part of the overall Mobile Operator Network service. This service lets you know if a mobile number is actively subscribed on the network and which mobile carrier hosts the service. This service, *(with a sub $0.01c look up cost per number) is a great way to clean the mobile phone number data in your database so you can be assured that when you send a message it is to a currently subscribed mobile number.
- 26. Push Messaging The serviceallows an organisation to message to a network of recipients and for those recipients to message back with the goal of sending most messages via push to application service. The communication process is supported regardless of whether or not the recipient has a client messaging application installed or whether the message has to be delivered via SMS PRODUCTS & SERVICES: » With this service the using organisation gets the benefit of both forms of communication - guaranteed delivered regardless of whether the recipient has the message application and also the lower cost of push messaging service. » This service is intended for use mainly where the organisation has some control over the use of a client messaging application within their audience. » The organisation can choose to use our client messaging applications or build messaging into their own.
- 27. Voice This is Intelli’snewest service and one that we are very excited about. We are the only SMS provider to currently offer Voice Activated SMS Virtual Numbers. Our service allows calls to be forwarded to your sip gateway service or to be redirected to another Mobile of Fixed Line service. If you already have a VOIP soft phone product why not use our service and add SMS messaging to your product Your customer can then call and SMS on the same number. SMS Marketing messages in Australia require a call back option for the recipient of the SMS marketing message. The easiest way to meet this requirement is to use one of our SMS virtual numbers that is voice activated. This way you can still fit your message in 160 characters and meet the requirements of the regulations. PRODUCTS & SERVICES:
- 28. Pricing & Support PRODUCTS& SERVICES: Pricing Model Volume of SMS/Month Cost per SMS 0 – 50000 $0.080 50001 – 250000 $0.070 250001 – 500000 $0.060 500,000 + $0.055 Service and Support Support Level Notes Bronze Silver Gold Response Time Best Efforts 4 Business Hours 2 Business Hours Business Hours Only Support Access Email Email and Phone Email and Phone, Support System Extra calls $50 per half hour Included calls/month 1 2 4 Extra accounts $50 per account Provisioning by Intelli Not Included 4 accounts/months Web self-help Included Included Included ISR shared Pool Included Included Included Web-based management and Training – $100.00 per hour Adhoc Service and Support including integration support – $150.00 per hour