This document outlines a training plan for University of Phoenix employees on the Phoenix Career Services portal. The 6-week training will cover an overview of the portal, career planning resources, resume preparation, and how to assist both civilian and military students. It will involve finance, enrollment, and academic advisors. The first two sessions will be in-person, with subsequent sessions held online using WebEx. The goal is for employees to gain knowledge of the career resources available and to guide students in utilizing Phoenix Career Services.

1. Lisa D. Uselton
September 14, 2014
CUR/516
Gary Weiss

2.  University of Phoenix; Phoenix Career Services Connecting Education to Careers Training
Active Duty Military &
Veterans: Inform veteran
and active duty members of
the military portal to apply
for possible career changes
Finance Advisors: Provide
financial service for students
utilizing financial aid and prepare
students for their financial future
Enrollment Advisors: Acquire
motivation of students and students
long term career goal
Employees & Students: Employees
can share their motivational skills from
their personal student experience to
prepare students for the job market
Academic Advisors: Provide continuous
motivation for students and prepare them
academically with tools and resources for
upcoming courses

3.  Phoenix Career Services is a tool that students can utilize to
assist them on their career journey. During this training
finance advisors, enrollment advisors, academic advisors,
employees in other departments as well as employees whom
are attending the University of Phoenix, will become familiar
with this resource for the career market. This training course
is a six week training course in which we will focus on the
overview of Phoenix Career Services, the career interest,
planning a career, how to prepare a resume, and the employer
portal for civilian and military parties and how each one of you
can become a necessity for the University and our students.
The goal for this course is to understand what the University
has to offer for students and to gain knowledge on the
resources that the University has partnered with to ensure a
more successful job and career search for our students and
employees.

4.  University of Phoenix: Phoenix Career Services Connecting
Education to Careers Training
Audience:
Employees
Behavior:
Cognitive
Condition:
Social
Environment
Degree:
Quarterly
Review

5.  Learning Objectives:
 Employees within the Finance, Enrollment and Academic
departments will be able to guide prospective and retained students
within the University of Phoenix Career Services portal.
 Employees will be able to understand competencies that employers
are looking for that will assist the student on preparing their job
search. Employees will be able to help identify areas of opportunity
for the students by reviewing and maintaining successful support for
students financially and academically.
 Employees will gain use of the Phoenix Career Services to help
increase retention by informing students of all communities and
groups that align directly with the University of Phoenix for
professional development opportunities.

6. RAPPORT IN THE MAKING
 Employees will be trained in a social
collaborative atmosphere. It is important for
employees to be able to work together and
apply the skills that they will acquire within
this training to prepare our current students
and Alumni, for the advancement of the
professional careers. In order for the
employees to have a full understanding,
there will be a mix of finance, enrollment, and
academic advisors within each training
session. This will provide a clear lesson for
the employees to understand all possibilities
that can be applied, when working with a
student in Phoenix Career Services from all
employee departments. Experiential
Learning will be the main focus throughout
this training. Employees will be able to
analyze certain situations and a scenario
with student’s to be prepared for the
engagement of Phoenix Career Services.
The instructional technology will be focused
upon teaching tutorials so that employees
can have a visual on what the lesson is, the
objectives, and how the practice of their
actions will help students on their rapport
with advisors and the University.

7. Training:
One quarter / beginning of
Fiscal Year 09/01/2014
Involvement:
Employees (Finance,
Academics, Enrollment) ;
Management ; Facilitator; HR
Learning Resources:
Ecampus Training on Phoenix
Career Services; Powerpoint
Reference ; Hard Copy
Pamphlet
Knowledge:
As the trainings are expressed to
employees, employees will be able to
develop and provide consistent up to date
information for students to help prepare
them for their career searches and
interview trainings.
Weekly Training:
Training will take place
amongst designated teams
weekly (2 hours). Training
will be held in a classroom,
followed continuously
amongst WebEx training

8.  As we move forward on our design method for Phoenix Career Services, we will be able to
assist employees on the knowledge needed to improvise and assist students through their
career searches. University of Phoenix has contracted Phoenix Career Services with
Jobing.com, Monster, Ranstadt, Indeed.com and Career Builder. This ensures our
capability of offering services for students whom are seeking their career field based upon
their degree and program. Our site will remain up to date with career postings due to our
contract with each desired listing for 18 months. We have also linked up with the
Department of Defense, which allow our veteran and active duty military students to utilize
their current military experience for civilian careers.
 Our plan to communicate our new services with our employees is to provide an effective
training plan that will prepare our employees for knowledge and experience to help assist
students on preparing for their dream job and chosen career. Our training will be held over
a whole quarter starting at the beginning of the fiscal year, 09/01/2014. We will be hosting
our training sessions in a live face to face environment for the first two training sessions.
This will allow employees to understand why and what we are offering for students and
provide clarity on each outside third party that we are contracted with. The first two face to
face training sessions will provide the effectiveness for employees and build rapport and
commitment with our staff. Our participants are focused on all participants that interact with
students on a daily basis.

9.  The focus is on our enrollment,
academics and finance divisions and
advisors. All parties will remain
consistent with the training plans. After
the first two live training sessions, we
will then be implementing WebEx
training sessions. This will keep the
interaction live; however, employees
will be able to utilize the necessary
tools in a technological manner. The
assessments that we have created are
a Q&A example of what students may
inquire on, and employees will have a
technology based “classroom,” in which
they can visually see what student’s
see and will be tested on where to find
certain items and answers for students.
Employees will also be provided a hard
copy of information to use for reference
material as well.

10.  Employees will be able to
calculate and count the hours
of training and provide them as
professional hours logged
through their HR portal. After
each successful training
session, employees will be
given 250 EPIC points in which
they will receive for their time
during training. This will allow
the employees to see the
importance of their services
and the how the University of
Phoenix values their time and
acceptance of the new
professional skill.