The document discusses the global retail industry, which was valued at approximately $25 trillion in 2018 and is expected to rise to $28 trillion by 2020. It notes that the industry is undergoing significant transformation driven by technological innovation and changes in consumer behavior. Retailers are innovating through omnichannel retail, personalized experiences, and technologies like artificial intelligence and analytics to remain competitive in the evolving landscape. The future of retail is expected to increasingly incorporate elements like contextual customer recognition, conversational commerce, gamification, and intelligent supply chains.
Enhancing the Retail Omnichannel Customer ExperienceSPS Commerce
Our recent webinar slides, featuring Todd Kozan, ebusiness and channel strategy consultant with Forrester, and Pete Zaballos, vice president of marketing at SPS Commerce, on Enhancing the Retail Omnichannel Customer Experience, reported on findings from Forrester’s study of consumers and retailers about omnichannel.
- The document discusses how top retailers are expanding their ecommerce globally using Demandware's cloud platform. Demandware provides features like global delivery, multi-site management, multi-currency support, and localization that enable retailers to launch sites in new countries quickly.
- Case studies of Clarins, Deckers Outdoor Corporation, and Labelux show how they were able to launch new international sites in a matter of months using Demandware and saw significant sales increases as a result of their global expansion.
- Demandware currently powers ecommerce for retailers in 49 countries around the world.
This document provides an overview and analysis of e-commerce agility across 82 brands. It examines how quickly brands are adapting to changes in the retail landscape based on the type of e-commerce platform they use. Key findings show that while the platform is important, it must be considered together with a brand's existing resources and growth plans. The study defines e-commerce agility and measures it based on dynamic content creation, integration of new technologies, and ease of entering new markets. It finds that cloud-based platforms generally support higher agility, though customized on-premise solutions can also be successful depending on a brand's focus and finances. Financial performance is also correlated with platform choice and agility.
The Demandware Shopping Index analyzes shopping activity of over 200 million shoppers worldwide to measure digital commerce growth. Key findings from Q1 2015 include:
- Shopping attraction, measured as the change in number of shoppers visiting sites, contributed 83% of digital commerce growth. Shopper spend, measured as frequency, conversion, and average order value, contributed 17%.
- Visits per shopper were up 9% thanks to cross-device shopping, with 21% of shoppers using multiple devices, up from 18% in Q1 2014.
- Time on site decreased 31% to an average of 8.9 minutes across all devices, with phone visits down 43% to 8.4 minutes, indicating shop
- Italy is slowly closing the technological gap with other European countries, with smartphone and internet usage increasing.
- A CBRE consumer survey found that while online shopping is growing, consumers still prefer physical shopping due to wanting to see and touch products.
- Retailers are integrating online and physical shopping by allowing customers to buy online and pick up in stores, or view products in stores and purchase online.
- Location remains important for retailers, with high streets building brand awareness and shopping malls remaining an important sales channel.
The document analyzes shopping trends from Q4 2013 to Q4 2014 based on activity from over 100 million shoppers across various digital commerce sites. It finds that the two main drivers of digital commerce growth are an increase in the number of shoppers and their visit frequency. Cross-device shopping increased significantly, with over 1 in 5 multi-visit shoppers using multiple devices. Shoppers are also visiting and adding items to their carts more often but spending less time per visit, especially on smartphones.
Fashion e-Commerce: a compared strategic approach for China and RussiaFederico Gasparotto
The document discusses opportunities for fashion e-commerce in emerging markets like China and Russia. It finds that China and Russia will become the 1st and 3rd largest global markets for fashion e-commerce by 2016. The customer journeys and preferences in these markets are different, with social media and marketplaces playing a bigger role. To grasp the opportunities, companies need an omnichannel strategy that engages customers across all relevant touchpoints in each market, tailored to differences in market maturity.
The document discusses the need for consumer companies to become "hyper customer-centric" by using advanced data analytics and technologies to deeply understand customers. It finds that while many companies recognize important customer demands like better in-store experiences and online shopping, many are failing to meet these demands. It also discusses how shifting global demographics and the rise of emerging markets and Millennials are driving the need for companies to transform into fully integrated "omni businesses" to meet modern customer expectations. Companies will need to centralize customers, digitally transform, improve supply chains, build trust and integrate their organizations to succeed in this new landscape.
Enhancing the Retail Omnichannel Customer ExperienceSPS Commerce
Our recent webinar slides, featuring Todd Kozan, ebusiness and channel strategy consultant with Forrester, and Pete Zaballos, vice president of marketing at SPS Commerce, on Enhancing the Retail Omnichannel Customer Experience, reported on findings from Forrester’s study of consumers and retailers about omnichannel.
- The document discusses how top retailers are expanding their ecommerce globally using Demandware's cloud platform. Demandware provides features like global delivery, multi-site management, multi-currency support, and localization that enable retailers to launch sites in new countries quickly.
- Case studies of Clarins, Deckers Outdoor Corporation, and Labelux show how they were able to launch new international sites in a matter of months using Demandware and saw significant sales increases as a result of their global expansion.
- Demandware currently powers ecommerce for retailers in 49 countries around the world.
This document provides an overview and analysis of e-commerce agility across 82 brands. It examines how quickly brands are adapting to changes in the retail landscape based on the type of e-commerce platform they use. Key findings show that while the platform is important, it must be considered together with a brand's existing resources and growth plans. The study defines e-commerce agility and measures it based on dynamic content creation, integration of new technologies, and ease of entering new markets. It finds that cloud-based platforms generally support higher agility, though customized on-premise solutions can also be successful depending on a brand's focus and finances. Financial performance is also correlated with platform choice and agility.
The Demandware Shopping Index analyzes shopping activity of over 200 million shoppers worldwide to measure digital commerce growth. Key findings from Q1 2015 include:
- Shopping attraction, measured as the change in number of shoppers visiting sites, contributed 83% of digital commerce growth. Shopper spend, measured as frequency, conversion, and average order value, contributed 17%.
- Visits per shopper were up 9% thanks to cross-device shopping, with 21% of shoppers using multiple devices, up from 18% in Q1 2014.
- Time on site decreased 31% to an average of 8.9 minutes across all devices, with phone visits down 43% to 8.4 minutes, indicating shop
- Italy is slowly closing the technological gap with other European countries, with smartphone and internet usage increasing.
- A CBRE consumer survey found that while online shopping is growing, consumers still prefer physical shopping due to wanting to see and touch products.
- Retailers are integrating online and physical shopping by allowing customers to buy online and pick up in stores, or view products in stores and purchase online.
- Location remains important for retailers, with high streets building brand awareness and shopping malls remaining an important sales channel.
The document analyzes shopping trends from Q4 2013 to Q4 2014 based on activity from over 100 million shoppers across various digital commerce sites. It finds that the two main drivers of digital commerce growth are an increase in the number of shoppers and their visit frequency. Cross-device shopping increased significantly, with over 1 in 5 multi-visit shoppers using multiple devices. Shoppers are also visiting and adding items to their carts more often but spending less time per visit, especially on smartphones.
Fashion e-Commerce: a compared strategic approach for China and RussiaFederico Gasparotto
The document discusses opportunities for fashion e-commerce in emerging markets like China and Russia. It finds that China and Russia will become the 1st and 3rd largest global markets for fashion e-commerce by 2016. The customer journeys and preferences in these markets are different, with social media and marketplaces playing a bigger role. To grasp the opportunities, companies need an omnichannel strategy that engages customers across all relevant touchpoints in each market, tailored to differences in market maturity.
The document discusses the need for consumer companies to become "hyper customer-centric" by using advanced data analytics and technologies to deeply understand customers. It finds that while many companies recognize important customer demands like better in-store experiences and online shopping, many are failing to meet these demands. It also discusses how shifting global demographics and the rise of emerging markets and Millennials are driving the need for companies to transform into fully integrated "omni businesses" to meet modern customer expectations. Companies will need to centralize customers, digitally transform, improve supply chains, build trust and integrate their organizations to succeed in this new landscape.
1) The rise of the conscious customer will continue in 2018 as consumers increasingly base purchasing decisions on factors beyond price such as ethical practices and sustainability.
2) Customers are demanding more transparency from brands and hold them to a higher standard of authenticity and integrity.
3) As a result, brands and retailers must focus on corporate social responsibility to appeal to conscious consumers and retain talent. Authenticity and good ethical practices are now essential to winning over customers.
Global Powers Of Retailing 2015 - Embracing Innovationaditya848
The Global Powers of Retailing identifies the 250 largest retailers around the world and analyzes their performance. It also looks at the world's 50 biggest e-retailers, considers the top trends in the industry, and provides a global economic outlook for the coming year.
1. The document discusses recent trends in the retail industry, including the rise of omnichannel retailing, increasing online shopping and mobile payments, and a focus on personalized customer experiences.
2. Key trends include increasing consumer interconnectivity and demand for individualized experiences, as well as the growth of social media and data collection about customers.
3. Retailers face issues around managing large amounts of customer data while respecting privacy, and need to listen to consumers through multiple new channels to understand changing needs and spot trends.
Retail2020 - Forecast for the future of RetailSuhas Dutta
The document discusses the future of retail in 2020 and beyond. It predicts that technology will continue to rapidly disrupt retail through developments like mobile commerce, social media, and convergence of media. Customers will expect more personalized experiences. Retailers will need to focus on sustainability and go beyond physical stores to engage customers online at all times. The retail landscape in India is also expected to change significantly as internet penetration grows, especially in tier 2 and 3 cities, and more international players enter through franchising. Overall, retailers must adapt quickly to new technologies, deeply understand their customers, and think both short-term and long-term to succeed in this changing environment.
We all know that the same survival of most Retail businesses, especially in the Fashion&Luxury field, is now at risk but why?
Is Covid-19 the real cause of this disruption or is this pandemic more of an accelerator of these radical changes?
But, most importantly, what can our firms do to tackle the most dangerous crisis they have ever faced and reinvent their business model?
I have tried to answer all these questions with a deep analysis of the Fashion Retail Business and the suggestion of a set of solutions that will help both SMEs and traditional Retailers to bridge the gap with their competitors transforming this crisis into an opportunity.
This document discusses the rise of omnichannel retailing globally. It presents the Strategy& Global Omnichannel Retail Index, which ranks 19 countries/regions on their omnichannel readiness across 9 retail segments. The US, UK, and Australia rank as the top 3 omnichannel countries. China ranks 5th overall and leads in apparel/footwear and grocery omnichannel. Many European countries lag in adopting omnichannel strategies. The index provides insights for retailers on omnichannel opportunities and maturity in different markets.
White paper Three Trends Changing the FMCG EcosystemSteve Arens
CMA White Paper - Three Trends that are Permanently Changing the FMCG Ecosystem
This paper addresses at a high level three important trends that are permanently changing the FMCG competitive ecosystem. These changes affect all the industry participants: retailers, manufacturers and the diverse community of solution providers. The three trends and their implications are:
• The Growing Power of the Retailer. The traditional weapons of FMCG mass marketing (TV and magazines) have lost effectiveness and especially efficiency thereby debilitating brand equity building. At the same time retailers have consolidated and now dominate the moment of truth at the shelf aided by new tools such as loyalty cards. The balance of power has permanently shifted towards the retailer.
• The Digitally Empowered Shopper. Today’s shopper can rapidly compare price and quality. This creates new shopping behaviors especially the cherry picking of formats to satisfy specific shopper need states.
• The Big Data Big Bang. Digitally driven shopping behavior creates billions of variegated data points. This tsunami of data comprises ‘big data’. Applying new predictive analytics to this expanding data universe enables marketers to better understand
June 2013
Creating an Omnichannel Supply Chain for BrandsMichael Hu
Branded manufacturers can take advantage of the unprecedented omnichannel opportunity to get closer to the consumer, if they manage to acquire the requisite fulfilment and supply chain capabilities. European Business Review
In-Store Digital Retail Study: Exploring the Reality of the Digitally-Enabled...Hilding Anderson
The full in-depth research study on Omnichannel Retailing and the changing nature of the retail experience. Proprietary research in the U.S. and Canada.
What is Omnichannel Retail? Past. Present. Future.Mihai Dragan
Omnichannel retail allows traditional retailers to connect their existing channels such as brick and mortar or call centers to digital channels - online store, mobile app, social shopping channels and others.
This presentation focuses on how this came to be, what are the bottlenecks in implementing omnichannel retail and why should retailers switch to this new approach.
Probably the most compelling reasons to adapt to omnichannel retailing are today's customer demands. The customer wants 24/7 service and the same experience on all sales channels, whether it is the offline store, the mobile app or the brick and mortar outlet.
The world can be your shopping cart in the post digital era. The digital world has transformed the way we shop. Our Retail team focuses on enhancing the shopping experience in clients’ retail locations by using innovative mobile, signage, and touchscreen technologies to create fully integrated stores. We call it retail with substance.
2014 Retail Insight: The Impact of Omni-Channel Trends for 2014 and BeyondSPS Commerce
You are invited to view a complimentary webinar featuring retail industry experts from Retail Systems Research (RSR) and SPS Commerce. Based on their latest research, including the 2014 Retail Insights industry benchmark report, you’ll learn what strategies your peers are deploying to improve omni-channel performance in 2014.
The webinar provides insights on:
• The state of the retail market—how many retailers have or will adopt the omni-channel? What steps are they taking?
• Which external and internal forces will impact retail the most in the upcoming years?
• Which technology and business areas are retailers, vendors and logistics firms making significant investments in 2014?
Symphony RetailAI recognized as a product innovation leaderSymphony RetailAI
EnsembleIQ’s first Retail Technology Innovation Index highlights technology companies with innovative solutions that support retailers in a dramatically changing retail landscape. 450 technology companies were evaluated against 12 key performance indicators (KPIs) under four overarching pillars: Product, Performance, Partner Ecosystem and Organization. Symphony RetailAI recognized as a product innovation leader
“Retail Rebooted” bundles three trends JWTIntelligence has outlined in recent years that spotlight how retailers are evolving for an increasingly sophisticated digital and data-centric world: Retail As the Third Space, Predictive Personalization and Everything Is Retail. We’ve updated and revised these trends since their initial publication.
The report also maps out 20-plus Things to Watch in Retail, spotlighting a range of developments, from innovative business models to shifting consumer behaviors to the latest tech developments.
This report is the result of quantitative, qualitative and desk research conducted by JWTIntelligence throughout the year. It includes input from experts and influencers in retail and data from a survey JWTIntelligence conducted in the U.S. and the U.K. in November 2012, using SONAR™, JWT’s proprietary online tool.
Enabling the Omni-channel Customer ExperienceDemandware
This document discusses enabling an omni-channel customer experience where customers can buy, pay for, and receive products and customer service from any sales channel. It addresses key aspects of an omni-channel strategy including enabling customers to buy from any channel, accommodating various payment methods, optimizing order fulfillment across channels, and providing customer service throughout the customer lifecycle. The document also examines how an omni-channel approach requires changes to how different organizational roles function and ensuring systems can support this new way of doing business.
The robotics market is expected to grow significantly by 2025, reaching over $50 billion annually. Within retail, robots are being used across the supply chain from inventory to delivery. Applications range from stocking shelves to product picking to checkout and delivery. Technologies are also being developed to analyze customer behavior in stores in real time using sensors and cameras to better understand traffic patterns. One example is Digeiz, which uses 3D motion sensors to monitor customer paths and identify busy and empty areas of the store. The development of humanoid robots for customer service faces challenges due to the difficulty of replicating human interactions.
Accenture analogue to digital - consumer good trendsRick Bouter
The document discusses trends in the consumer goods industry and the need for companies to transform to digital operating models. Key trends include the rise of e-commerce, more demanding digital consumers, and new opportunities in emerging markets. The future will see blurred boundaries between traditional industry players as manufacturers become retailers. To succeed, companies must evolve capabilities like using data in real-time and reorganizing around customer archetypes rather than geography. The transformation requires a fundamental rethink of company structures and operations to become "deliberately digital."
The document discusses strategies for retailers to engage with tomorrow's shoppers in a changing retail environment. It outlines three key strategies: 1) Combating new disruptive entrants by reimagining the industry with a focus on future consumers. 2) Providing personalized shopping experiences using new technologies. 3) Creating a digitally integrated enterprise that can respond quickly to changes. Leading retailers will anticipate and exceed customer expectations rather than just meeting them, and personalization will be important for competitive advantage.
1) The rise of the conscious customer will continue in 2018 as consumers increasingly base purchasing decisions on factors beyond price such as ethical practices and sustainability.
2) Customers are demanding more transparency from brands and hold them to a higher standard of authenticity and integrity.
3) As a result, brands and retailers must focus on corporate social responsibility to appeal to conscious consumers and retain talent. Authenticity and good ethical practices are now essential to winning over customers.
Global Powers Of Retailing 2015 - Embracing Innovationaditya848
The Global Powers of Retailing identifies the 250 largest retailers around the world and analyzes their performance. It also looks at the world's 50 biggest e-retailers, considers the top trends in the industry, and provides a global economic outlook for the coming year.
1. The document discusses recent trends in the retail industry, including the rise of omnichannel retailing, increasing online shopping and mobile payments, and a focus on personalized customer experiences.
2. Key trends include increasing consumer interconnectivity and demand for individualized experiences, as well as the growth of social media and data collection about customers.
3. Retailers face issues around managing large amounts of customer data while respecting privacy, and need to listen to consumers through multiple new channels to understand changing needs and spot trends.
Retail2020 - Forecast for the future of RetailSuhas Dutta
The document discusses the future of retail in 2020 and beyond. It predicts that technology will continue to rapidly disrupt retail through developments like mobile commerce, social media, and convergence of media. Customers will expect more personalized experiences. Retailers will need to focus on sustainability and go beyond physical stores to engage customers online at all times. The retail landscape in India is also expected to change significantly as internet penetration grows, especially in tier 2 and 3 cities, and more international players enter through franchising. Overall, retailers must adapt quickly to new technologies, deeply understand their customers, and think both short-term and long-term to succeed in this changing environment.
We all know that the same survival of most Retail businesses, especially in the Fashion&Luxury field, is now at risk but why?
Is Covid-19 the real cause of this disruption or is this pandemic more of an accelerator of these radical changes?
But, most importantly, what can our firms do to tackle the most dangerous crisis they have ever faced and reinvent their business model?
I have tried to answer all these questions with a deep analysis of the Fashion Retail Business and the suggestion of a set of solutions that will help both SMEs and traditional Retailers to bridge the gap with their competitors transforming this crisis into an opportunity.
This document discusses the rise of omnichannel retailing globally. It presents the Strategy& Global Omnichannel Retail Index, which ranks 19 countries/regions on their omnichannel readiness across 9 retail segments. The US, UK, and Australia rank as the top 3 omnichannel countries. China ranks 5th overall and leads in apparel/footwear and grocery omnichannel. Many European countries lag in adopting omnichannel strategies. The index provides insights for retailers on omnichannel opportunities and maturity in different markets.
White paper Three Trends Changing the FMCG EcosystemSteve Arens
CMA White Paper - Three Trends that are Permanently Changing the FMCG Ecosystem
This paper addresses at a high level three important trends that are permanently changing the FMCG competitive ecosystem. These changes affect all the industry participants: retailers, manufacturers and the diverse community of solution providers. The three trends and their implications are:
• The Growing Power of the Retailer. The traditional weapons of FMCG mass marketing (TV and magazines) have lost effectiveness and especially efficiency thereby debilitating brand equity building. At the same time retailers have consolidated and now dominate the moment of truth at the shelf aided by new tools such as loyalty cards. The balance of power has permanently shifted towards the retailer.
• The Digitally Empowered Shopper. Today’s shopper can rapidly compare price and quality. This creates new shopping behaviors especially the cherry picking of formats to satisfy specific shopper need states.
• The Big Data Big Bang. Digitally driven shopping behavior creates billions of variegated data points. This tsunami of data comprises ‘big data’. Applying new predictive analytics to this expanding data universe enables marketers to better understand
June 2013
Creating an Omnichannel Supply Chain for BrandsMichael Hu
Branded manufacturers can take advantage of the unprecedented omnichannel opportunity to get closer to the consumer, if they manage to acquire the requisite fulfilment and supply chain capabilities. European Business Review
In-Store Digital Retail Study: Exploring the Reality of the Digitally-Enabled...Hilding Anderson
The full in-depth research study on Omnichannel Retailing and the changing nature of the retail experience. Proprietary research in the U.S. and Canada.
What is Omnichannel Retail? Past. Present. Future.Mihai Dragan
Omnichannel retail allows traditional retailers to connect their existing channels such as brick and mortar or call centers to digital channels - online store, mobile app, social shopping channels and others.
This presentation focuses on how this came to be, what are the bottlenecks in implementing omnichannel retail and why should retailers switch to this new approach.
Probably the most compelling reasons to adapt to omnichannel retailing are today's customer demands. The customer wants 24/7 service and the same experience on all sales channels, whether it is the offline store, the mobile app or the brick and mortar outlet.
The world can be your shopping cart in the post digital era. The digital world has transformed the way we shop. Our Retail team focuses on enhancing the shopping experience in clients’ retail locations by using innovative mobile, signage, and touchscreen technologies to create fully integrated stores. We call it retail with substance.
2014 Retail Insight: The Impact of Omni-Channel Trends for 2014 and BeyondSPS Commerce
You are invited to view a complimentary webinar featuring retail industry experts from Retail Systems Research (RSR) and SPS Commerce. Based on their latest research, including the 2014 Retail Insights industry benchmark report, you’ll learn what strategies your peers are deploying to improve omni-channel performance in 2014.
The webinar provides insights on:
• The state of the retail market—how many retailers have or will adopt the omni-channel? What steps are they taking?
• Which external and internal forces will impact retail the most in the upcoming years?
• Which technology and business areas are retailers, vendors and logistics firms making significant investments in 2014?
Symphony RetailAI recognized as a product innovation leaderSymphony RetailAI
EnsembleIQ’s first Retail Technology Innovation Index highlights technology companies with innovative solutions that support retailers in a dramatically changing retail landscape. 450 technology companies were evaluated against 12 key performance indicators (KPIs) under four overarching pillars: Product, Performance, Partner Ecosystem and Organization. Symphony RetailAI recognized as a product innovation leader
“Retail Rebooted” bundles three trends JWTIntelligence has outlined in recent years that spotlight how retailers are evolving for an increasingly sophisticated digital and data-centric world: Retail As the Third Space, Predictive Personalization and Everything Is Retail. We’ve updated and revised these trends since their initial publication.
The report also maps out 20-plus Things to Watch in Retail, spotlighting a range of developments, from innovative business models to shifting consumer behaviors to the latest tech developments.
This report is the result of quantitative, qualitative and desk research conducted by JWTIntelligence throughout the year. It includes input from experts and influencers in retail and data from a survey JWTIntelligence conducted in the U.S. and the U.K. in November 2012, using SONAR™, JWT’s proprietary online tool.
Enabling the Omni-channel Customer ExperienceDemandware
This document discusses enabling an omni-channel customer experience where customers can buy, pay for, and receive products and customer service from any sales channel. It addresses key aspects of an omni-channel strategy including enabling customers to buy from any channel, accommodating various payment methods, optimizing order fulfillment across channels, and providing customer service throughout the customer lifecycle. The document also examines how an omni-channel approach requires changes to how different organizational roles function and ensuring systems can support this new way of doing business.
The robotics market is expected to grow significantly by 2025, reaching over $50 billion annually. Within retail, robots are being used across the supply chain from inventory to delivery. Applications range from stocking shelves to product picking to checkout and delivery. Technologies are also being developed to analyze customer behavior in stores in real time using sensors and cameras to better understand traffic patterns. One example is Digeiz, which uses 3D motion sensors to monitor customer paths and identify busy and empty areas of the store. The development of humanoid robots for customer service faces challenges due to the difficulty of replicating human interactions.
Accenture analogue to digital - consumer good trendsRick Bouter
The document discusses trends in the consumer goods industry and the need for companies to transform to digital operating models. Key trends include the rise of e-commerce, more demanding digital consumers, and new opportunities in emerging markets. The future will see blurred boundaries between traditional industry players as manufacturers become retailers. To succeed, companies must evolve capabilities like using data in real-time and reorganizing around customer archetypes rather than geography. The transformation requires a fundamental rethink of company structures and operations to become "deliberately digital."
The document discusses strategies for retailers to engage with tomorrow's shoppers in a changing retail environment. It outlines three key strategies: 1) Combating new disruptive entrants by reimagining the industry with a focus on future consumers. 2) Providing personalized shopping experiences using new technologies. 3) Creating a digitally integrated enterprise that can respond quickly to changes. Leading retailers will anticipate and exceed customer expectations rather than just meeting them, and personalization will be important for competitive advantage.
Digitization of Telecom and Smartphone Business: Post-COVID-19 Effects on the...ELEKS
"Digitization of Telecom and Smartphone Business: Post-COVID-19 Effects on the Industry" by Haroon S Khan, Founder & Chairman, SANSO.
The topic covers:
— The need for Digitalization of Telecom/Smartphone Business;
— Pros & Cons;
— Trend Changing;
— Post COVID-19 Effects forecast for the businesses in Telecom;
— Human & Digital world interaction especially in these days
these would be base points mainly;
— Digital currency and its need in this era of digitalization.
The document discusses how technology is redefining the retail game. It notes that today's consumers demand a unified shopping experience across both physical and digital channels. Retailers must have an omni-channel presence to meet rising consumer expectations. Technology is the driving force behind these changes, with innovations like virtual assistants, AI recommendations, and smart packaging improving the shopping experience. For retailers to stay ahead of the curve, they must acknowledge this shift and embrace new technologies to create remarkable customer experiences.
10 Digital Commerce Trends from the Fashion and Apparel, 2020 ReportAlaina Carter
COVID-19 made this season quite unfashionable as, just like other industries, the fashion industry also faced the consequences of this pandemic. Thanks to digital transformation, the fashion and apparel industry has a fair chance to bounce back. Read more to know what are the 10 Digital commerce trends from the fashion and clothing, 2020 report.
The document provides guidance for retailers on surviving in today's digital age. It outlines three new "Golden Rules" of retailing: 1) exploit customer data to increase loyalty and sales through personalization, 2) adopt emerging technologies to integrate retail channels around the customer experience, and 3) develop an agile, customer-centric business strategy. It emphasizes the importance of business intelligence through customer data analytics, technology adoption like omnichannel retail, and an agile strategy that can quickly adapt. Retailers that failed to implement all three rules risk becoming outdated and uncompetitive as customers expect more personalized, seamless shopping experiences across channels.
DEFINING THE FUTURE READY ORGANISATION
Shopping is potentially the area of human behaviour that has been most widely changed by digital technology. Today’s shopper expects their experience to be invisibly shaped around them, at any time, at their fingertips. This report explores how.
The document discusses retail trends expected between now and 2015. It predicts that demographic differences will widen, with growth primarily among older generations and younger generations under 35. Retailers will have difficulty appealing to both groups. The US population will also become more racially diverse. There will be more single-person and smaller households as families decrease in size. Technology will be more prevalent and change how customers obtain and share information. Retailers must adapt to these shifting trends to succeed in 2015.
The document discusses retail trends anticipated between now and 2015. It predicts that demographic shifts will create dichotomies that will be challenging for retailers to bridge. Specifically, it anticipates greater differences between older and younger consumers, as well as between mainstream and multi-cultural populations. It also expects households to trend smaller, with more single-person and two-person homes. Retailers will need to tailor their offerings more to specific customer segments rather than aiming for mass appeal. Technology and data sharing are projected to become more prevalent and transform the retail experience and landscape.
The CPG Digital Revolution: Moving from Analog to Digital Operating Modelaccenture
The digital revolution is blurring the boundaries between consumers, stores and brands and forcing consumer packaged goods (CPG) companies to rethink their digital operating model. Accenture identified six ways CPG companies can prosper. View our infographic for more info: http://www.accenture.com/redefineCPGdigital
Digital Survivors—Death of the Retail CultureAccenture
The document discusses how digital technologies are disrupting the retail industry and forcing traditional retailers to reimagine their business models. New digital natives and tech giants like Amazon and Alibaba have created unprecedented personalized shopping experiences that are changing consumer behaviors. For traditional retailers to survive, they will need to innovate, adopt new business models, and ensure frictionless integration between online and offline shopping to recreate the consumer experience and move towards a culture of continuous reinvention and agility.
This document summarizes a report on the future of retail for consumer industries. It finds that over the next decade, retail will be transformed by empowered consumers demanding more choice and control, and disruptive technologies. Key drivers of success will be understanding consumers, adopting new technologies rapidly, embracing transformative business models online and offline, and building capabilities in partnerships, last-mile delivery, and data sciences. While opportunities exist, challenges include the high costs of new technologies and slow cultural changes within organizations. The physical store will remain important but evolve to focus on discovery, engagement and experiences through technology.
Shaping the Future of Retail for Consumer IndustriesHaroldo Duarte
A World Economic Forum project in collaboration with Accenture
- Retail Industry Vision 2026
- Trends Driving the Future of Retail
The empowered consumer
Disruptive technologies
Transformative business models
- Future Capabilities Required
The partnership mindset
Last-mile delivery
Advanced data sciences
- Societal Implications
Impact of physical retail evolution on communities
Impact of new technologies on the workforce
Impact of last-mile delivery on sustainability
Challenges faced by 3pl businesses - an Anchanto Document devin simon
New business models have led organisations to change their course. With the fast changing eCommerce industry, 3PL businesses are struggling hard to meet the demands of their customers across APAC.
Download this insightful whitepaper to understand how 3PL businesses can overcome these challenges & enhance their operational excellence with new age technology solutions.
The document discusses trends in the retail industry between now and 2015. It notes that demographic shifts will create greater dichotomies that will be challenging for retailers to address. Specifically, the population will become more polarized along dimensions like age, with most growth among older generations over 55 and younger generations. Retailers will need to tailor their offerings more to specific customer segments rather than aiming for mass appeal. Technology and data analytics will also become more important for demand forecasting and personalized customer experiences. Overall, the retail industry is facing significant changes in the coming years from changing consumer preferences and new competitive pressures.
TCS-FICCI Knowledge Paper on Adapting to the Multi-channel Customer - A Roadmap for Integrated Multi-channel Retailing was released at MassMerize 2013 on August 07, 2013
This document discusses key technology trends impacting the retail industry in 2016, as identified by IBM. It covers four main dynamics of transformation: analytics, cloud computing, mobile and social engagement, and security. Analytics and cognitive computing allow retailers to gain insights from big data to personalize customer experiences. Cloud computing enables speed, agility and flexible infrastructure upgrades. Mobile and social technologies connect retailers with customers in real-time and on-the-go. Security is a growing concern as data volumes increase and attack sophistication rises. The document provides an overview of IBM solutions that address these trends, such as analytics platforms, cloud services, and security offerings to help retailers adapt to ongoing disruption and digital transformation in retail.
GroupM’s The Great Shift 2020 details the shift caused by the pandemic in four major sectors (Auto, CPG & E-comm, Telecom and Financial Services) and another (Entertainment) where the industry has gone through significant change and, as a result, we must alter the way we think of them as sources of inventory.
Similar to Innovation in the Retail Sector - Denave (20)
Hiring lister Salespeople - Things to knowAmitNagar38
This document discusses the importance of hiring and retaining the right sales talent. It notes that industries are evolving rapidly due to technological changes, expanding the need for modern sales talent. However, companies often struggle to find and keep the right matches for their roles. The document then discusses some common mistakes made in hiring, such as unclear job requirements and not prioritizing must-have traits. It also outlines the high costs of bad hires. Finally, it provides five fail-proof ways to build a strong sales team, including clearly defining job needs, having a strict list of requirements, casting a wide net to find candidates, looking beyond resumes, and avoiding incorrect comparisons between candidates.
This document discusses 10 technology trends for 2019. The trends include: 1) Chatbots becoming better customer service tools, 2) Intelligent automation getting enhanced with strategic platform alliances, 3) AI augmentation setting records in application development, 4) Connected cloud showcasing tremendous agility, 5) Intelligent databases and machine learning bringing disruption, 6) Analytics hitting the accelerator as a closure catalyst, 7) Blockchain carrying on with gradual adoption, 8) Speech and image recognition making solid in-roads in data capture, 9) AR, VR and MR powering immersive experiences in retail, and 10) GDPR becoming a business opportunity through trusted customer relationships.
Secrets of a Successful Sale: Optimizing Your Checkout ProcessAggregage
https://www.onlineretailtoday.com/frs/26905197/secrets-of-a-successful-sale--optimizing-your-checkout-process
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡
Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue. But payments are just one part of a chain. What’s the next touch point? How do you use the data sitting behind a payment to find the next loyal customer?
In this session you’ll learn:
• The integral relationship between payment experience and customer satisfaction
• Proven methods for optimizing the checkout journey
• Leveraging payments data for personalized marketing and enhanced customer loyalty
• Gain invaluable insights into consumer behavior across online and offline channels through data
It’s no secret that the marketing landscape is growing increasingly complex, with numerous channels, privacy regulations, signal loss, and more. One of the biggest problems facing marketers today is that they’re experiencing data deluge and data drought simultaneously.
Bliss Point by Tinuti addresses these challenges by providing a single, user-friendly platform for measuring what marketers previously struggled to measure. With Bliss Point, you can move beyond simply validating past actions and instead use measurement to guide real-time decision-making on what should happen next.
Join our product experts for a live demonstration of Bliss Point. Discover how it can empower your brand with the tools and insights needed to optimize each channel, across your entire media mix, and your overall brand performance.