Social media can create relevance and connect you to your audience, but does it create legal issues for your organization as well? Learn more about social media and what legal issues you need to be aware of.
Social media is a primary force that is redefining the role of the men and women who oversee the world’s largest companies.
Brands no longer ignore social media.
The importance of social media on business has dramatically escalated. We have moved through the “hype phase" of social media when businesses felt compelled to participate because it was such a fad. We have entered a productive phase where companies are starting to crack social’s code to turn it into a genuine marketing advantage.
A new IBM study of more than 1,700 Chief Executive Officers from 64 countries and 18 industries worldwide reveals that 70% of the responding CEOs will shift their focus from using e-mail and the phone as primary communication vehicles to using social networks as a new path for direct engagement.
How Do OECD Forum Attendees Compare with Citizens Around the World on Views A...Pew Research Center
At the Organisation for Economic Co-operation and Development’s annual forum on Dec. 15, 2020, Director of Global Attitudes Research Richard Wike presented the results of an invitation-only poll of forum attendees about the COVID-19 pandemic and its impacts, the state of the global economy, the future of work, and cooperation between countries. The presentation compared the poll's results to findings from Pew Research Center surveys of general publics around the world.
Yahoo's Lawsuit Against Former Employee for Leaking Information to PressTric Park
Yahoo filed a lawsuit against Cecile Lal, who it identified as a former chief of staff to a senior vice president at the company, in Santa Clara County superior court. The claim alleges breach of contract and breach of a fiduciary duty of loyalty by Lal, who it says leaks confidential information to author and journalist Nicholas Carlson.
Identifying Millennials’ Attitudes and BehaviorsGen Re
Millennials are all around you, and they’re important to your business. However, it’s clear that this group - which numbers 2.5 billion globally - possesses specific attitudes and behaviors that call for a fresh approach to marketing financial services, especially when it comes to insurance products.
Read more from our series "Millennials in Insurance" at: www.genre.com/millennials
Social media can create relevance and connect you to your audience, but does it create legal issues for your organization as well? Learn more about social media and what legal issues you need to be aware of.
Social media is a primary force that is redefining the role of the men and women who oversee the world’s largest companies.
Brands no longer ignore social media.
The importance of social media on business has dramatically escalated. We have moved through the “hype phase" of social media when businesses felt compelled to participate because it was such a fad. We have entered a productive phase where companies are starting to crack social’s code to turn it into a genuine marketing advantage.
A new IBM study of more than 1,700 Chief Executive Officers from 64 countries and 18 industries worldwide reveals that 70% of the responding CEOs will shift their focus from using e-mail and the phone as primary communication vehicles to using social networks as a new path for direct engagement.
How Do OECD Forum Attendees Compare with Citizens Around the World on Views A...Pew Research Center
At the Organisation for Economic Co-operation and Development’s annual forum on Dec. 15, 2020, Director of Global Attitudes Research Richard Wike presented the results of an invitation-only poll of forum attendees about the COVID-19 pandemic and its impacts, the state of the global economy, the future of work, and cooperation between countries. The presentation compared the poll's results to findings from Pew Research Center surveys of general publics around the world.
Yahoo's Lawsuit Against Former Employee for Leaking Information to PressTric Park
Yahoo filed a lawsuit against Cecile Lal, who it identified as a former chief of staff to a senior vice president at the company, in Santa Clara County superior court. The claim alleges breach of contract and breach of a fiduciary duty of loyalty by Lal, who it says leaks confidential information to author and journalist Nicholas Carlson.
Identifying Millennials’ Attitudes and BehaviorsGen Re
Millennials are all around you, and they’re important to your business. However, it’s clear that this group - which numbers 2.5 billion globally - possesses specific attitudes and behaviors that call for a fresh approach to marketing financial services, especially when it comes to insurance products.
Read more from our series "Millennials in Insurance" at: www.genre.com/millennials
The 2012 digital marketer: benchmark and trend reportRicardo Llera
En toda estrategia de Marketing Digital y Publicidad Online el Social Media Marketing juega un papel “casi” imprescindible. Al fin y al cabo las marcas tienen que estar al lado de la gente, donde esté la conversación.
Toca replantearse el modo en el que vendemos a nuestros clientes y debemos tener en cuenta que, como consumidores sociales, preguntan, investigan, buscan recomendaciones de sus conocidos a través de las redes sociales…
Nuestro consumidor quiere participar en la creación de nuestra marca. Quiere formar parte de la misma. Y por ello es fundamental desarrollar estrategias que les permitan participar en el desarrollo de la misma. ¡Que se conviertan en embajadores de nuestra marca!
¿Estás preparado para ello? ¿Estás donde está el cliente?
Recientemente la conocida consultora de marketing Experian ha creado The 2012 Digital Marketer: Benchmark and Trend Report, que aporta datos sobre la vitalidad de los consumidores sociales y hace hincapié en la importancia de la usabilidad, el mundo móvil y la importancia de analizar bien los datos.
El Informe está lleno de sugerencias y de datos sobre consumo en Internet, como que el 91% de los adultos conectados estadounidenses utiliza las redes sociales y un titular que ha llamado poderosamente mi atención que viene a confirmar el tirón de Pinterest (http://pinterest.com/), que se convierte en la tercera red más popular de EE. UU.
Os dejo el Informe para que os lo podáis bajar.
The State of Corporate Social Media 2012Nick Johnson
"The State of Corporate Social Media" is a free briefing from Useful Social Media on how large companies are using social media, written by @gnjohnson.
The 2012 edition features over 40 pages of stats, facts, benchmarks and analysis on how social media is impacting business.
Current State of Social Engagement Inside The Large Enterprise | Engagement @...Dachis Group
Established in 2009, the Social Business Council (SBC) is a member-driven peer forum of business professionals from large organizations that are engaged in an enterprise-wide social business initiative. Members share best practices, advice, encouragement and experiential insights regarding every aspect of social business transformation. The SBC includes industry representation from a variety of G2000 sectors.
CFOs on Social Media: Social Insights ReportLeadtail
There is a persistent belief that CFOs don’t participate in social media; even as they are leading organizations that are increasingly being challenged by social media and the disruption it enables. As a matter of fact, best in class financial executives are now actively getting social, both so they can better understand social media’s implications and to benefit from all it can offer.
We developed this report: “How CFOs Engage on Twitter”, using Leadtail’s Social Media Insights Technology to analyze data from Twitter and share what real CFOs are really doing on social media.
The goal of this special report is to help you answer questions such as:
How can you find and connect with other finance leaders on the social web?
What topics are CFOs discussing and debating on social media?
Which online publications do finance executives turn to for news and information?
Who are the most influential publications and people with CFOs?
So whether you’re already in the CFO seat trying to navigate the social media waters, or aspire to the role in the future, these insights will help you take a more informed look at how you can use social media to communicate, collaborate, and build your own network of relationships and influence.
DUP (DELOITTE UNIVERSITY PRESS)
Social Business Report: Shifting Out of First Gear
Explore the findings of the second annual global study, conducted in collaboration with MIT Sloan Management Review, to gain fresh insight into the social business landscape today and discover how some businesses are reaping value.
Bill Stankiiewicz Copy 4 2011 Social Media ReportBillStankiewicz
Social Media report posted by Bill Stankiewicz, Atlanta Supply Chain Executive. Email: williamsBoardmember@yahoo.com
Carbon Offset, Green Procurement, Green Supply Chain, Green Sourcing, Sustainability, Lean, Cultural Change, Environmental Leaders, Strategic Planning, Business Leadership
Deloitte India : 2019 Deloitte Global Human Capital Trendsaakash malhotra
Deloitte’s Human Capital professionals leverage research, analytics, and industry insights to help design and execute the HR, talent, leadership and change programs that enable business performance through people performance. See More : https://www2.deloitte.com/in/en.html
Socializing Your CEO III: From Marginal to Mainstream (Weber Shandwick - June...yann le gigan
>>Socializing Your CEO III: From Marginal to Mainstream
[webershandwick.com 23.06.15]
Weber Shandwick released Socializing Your CEO: From Marginal to Mainstream, an audit of the online presence of CEOs from the world’s largest companies. This third installment of the Socializing Your CEO series finds that CEO online engagement has increased dramatically since we first began tracking the online sociability of chief executives several years ago. As of 2015, CEOs have found their social footing.
http://www.webershandwick.com/uploads/news/files/socializing-your-ceo-iii-exec-summary.pdf
Many hurdles traditionally stood in the way of CEOs’ entry into the world of social media. Top barriers cited in prior Weber
Shandwick research on “unsocial” CEOs in 2013 included: social media usage by CEOs was unusual for the industry or region,
there was no proof that it returns value, there was no demand, and it was too risky. Interestingly, barriers such as legal
obstruction and industry regulation were infrequently raised (The Social CEO: Executives Tell All, Weber Shandwick and KRC
Research). Much to their credit, CEOs are overcoming these challenges and, to a growing degree, embracing the opportunities
that come from being social.
Operating in an increasingly connected and transparent digital world where the general public is acutely attuned to what CEOs
say and do, executives see online engagement as a prime opportunity for their chief executives to share their companies’
stories and elevate the reputation of their companies. With eight in 10 global executives reporting that it is important for
CEOs to have a visible public profile for a company to be highly regarded, online channels and social media become one set of
tools for CEOs to increase their external equity. And doing so comes with reputational rewards: highly regarded companies
are more than three times as likely as those with weak reputations to have a CEO who participates in social media. (The CEO
Reputation Premium: Gaining Advantage in the Engagement Era, Weber Shandwick and KRC Research.)
Social business is an opportunity to fundamentally change the way organizations works. Yet many companies face meaningful barriers to progress. This report explains why some businesses are reaping value from social business, and what is holding others back.
Signal Leadership Communication Inc. (SLC), a social public relations firm for executives and companies dealing with digital disruption, today released the results of a new study of how leading Canadian chief executives are using – and not using – social media. The Signal Social CEO Index is based on the Canadian Business magazine list of Canada’s Top 100 highest-paid CEOs (published on January 4th 2016).
Our annual Global Human Capital Trends report for 2018 showcases a profound shift facing leaders worldwide: The rapid rise of what we call the social enterprise. This shift reflects the growing importance of not only workforce satisfaction internally, but also connections to the external world, customers, partners, and society at large. What does this mean for human capital in government organizations? The rise of the social enterprise demands that the public sector bring a determined focus on building social capital by engaging with diverse stakeholders, accounting for external trends, devising strategies that manage new societal expectations, and creating a sense of mission and purpose throughout the entire organization.
Access the full report here: https://deloi.tt/2MDJUJM
The 2012 digital marketer: benchmark and trend reportRicardo Llera
En toda estrategia de Marketing Digital y Publicidad Online el Social Media Marketing juega un papel “casi” imprescindible. Al fin y al cabo las marcas tienen que estar al lado de la gente, donde esté la conversación.
Toca replantearse el modo en el que vendemos a nuestros clientes y debemos tener en cuenta que, como consumidores sociales, preguntan, investigan, buscan recomendaciones de sus conocidos a través de las redes sociales…
Nuestro consumidor quiere participar en la creación de nuestra marca. Quiere formar parte de la misma. Y por ello es fundamental desarrollar estrategias que les permitan participar en el desarrollo de la misma. ¡Que se conviertan en embajadores de nuestra marca!
¿Estás preparado para ello? ¿Estás donde está el cliente?
Recientemente la conocida consultora de marketing Experian ha creado The 2012 Digital Marketer: Benchmark and Trend Report, que aporta datos sobre la vitalidad de los consumidores sociales y hace hincapié en la importancia de la usabilidad, el mundo móvil y la importancia de analizar bien los datos.
El Informe está lleno de sugerencias y de datos sobre consumo en Internet, como que el 91% de los adultos conectados estadounidenses utiliza las redes sociales y un titular que ha llamado poderosamente mi atención que viene a confirmar el tirón de Pinterest (http://pinterest.com/), que se convierte en la tercera red más popular de EE. UU.
Os dejo el Informe para que os lo podáis bajar.
The State of Corporate Social Media 2012Nick Johnson
"The State of Corporate Social Media" is a free briefing from Useful Social Media on how large companies are using social media, written by @gnjohnson.
The 2012 edition features over 40 pages of stats, facts, benchmarks and analysis on how social media is impacting business.
Current State of Social Engagement Inside The Large Enterprise | Engagement @...Dachis Group
Established in 2009, the Social Business Council (SBC) is a member-driven peer forum of business professionals from large organizations that are engaged in an enterprise-wide social business initiative. Members share best practices, advice, encouragement and experiential insights regarding every aspect of social business transformation. The SBC includes industry representation from a variety of G2000 sectors.
CFOs on Social Media: Social Insights ReportLeadtail
There is a persistent belief that CFOs don’t participate in social media; even as they are leading organizations that are increasingly being challenged by social media and the disruption it enables. As a matter of fact, best in class financial executives are now actively getting social, both so they can better understand social media’s implications and to benefit from all it can offer.
We developed this report: “How CFOs Engage on Twitter”, using Leadtail’s Social Media Insights Technology to analyze data from Twitter and share what real CFOs are really doing on social media.
The goal of this special report is to help you answer questions such as:
How can you find and connect with other finance leaders on the social web?
What topics are CFOs discussing and debating on social media?
Which online publications do finance executives turn to for news and information?
Who are the most influential publications and people with CFOs?
So whether you’re already in the CFO seat trying to navigate the social media waters, or aspire to the role in the future, these insights will help you take a more informed look at how you can use social media to communicate, collaborate, and build your own network of relationships and influence.
DUP (DELOITTE UNIVERSITY PRESS)
Social Business Report: Shifting Out of First Gear
Explore the findings of the second annual global study, conducted in collaboration with MIT Sloan Management Review, to gain fresh insight into the social business landscape today and discover how some businesses are reaping value.
Bill Stankiiewicz Copy 4 2011 Social Media ReportBillStankiewicz
Social Media report posted by Bill Stankiewicz, Atlanta Supply Chain Executive. Email: williamsBoardmember@yahoo.com
Carbon Offset, Green Procurement, Green Supply Chain, Green Sourcing, Sustainability, Lean, Cultural Change, Environmental Leaders, Strategic Planning, Business Leadership
Deloitte India : 2019 Deloitte Global Human Capital Trendsaakash malhotra
Deloitte’s Human Capital professionals leverage research, analytics, and industry insights to help design and execute the HR, talent, leadership and change programs that enable business performance through people performance. See More : https://www2.deloitte.com/in/en.html
Socializing Your CEO III: From Marginal to Mainstream (Weber Shandwick - June...yann le gigan
>>Socializing Your CEO III: From Marginal to Mainstream
[webershandwick.com 23.06.15]
Weber Shandwick released Socializing Your CEO: From Marginal to Mainstream, an audit of the online presence of CEOs from the world’s largest companies. This third installment of the Socializing Your CEO series finds that CEO online engagement has increased dramatically since we first began tracking the online sociability of chief executives several years ago. As of 2015, CEOs have found their social footing.
http://www.webershandwick.com/uploads/news/files/socializing-your-ceo-iii-exec-summary.pdf
Many hurdles traditionally stood in the way of CEOs’ entry into the world of social media. Top barriers cited in prior Weber
Shandwick research on “unsocial” CEOs in 2013 included: social media usage by CEOs was unusual for the industry or region,
there was no proof that it returns value, there was no demand, and it was too risky. Interestingly, barriers such as legal
obstruction and industry regulation were infrequently raised (The Social CEO: Executives Tell All, Weber Shandwick and KRC
Research). Much to their credit, CEOs are overcoming these challenges and, to a growing degree, embracing the opportunities
that come from being social.
Operating in an increasingly connected and transparent digital world where the general public is acutely attuned to what CEOs
say and do, executives see online engagement as a prime opportunity for their chief executives to share their companies’
stories and elevate the reputation of their companies. With eight in 10 global executives reporting that it is important for
CEOs to have a visible public profile for a company to be highly regarded, online channels and social media become one set of
tools for CEOs to increase their external equity. And doing so comes with reputational rewards: highly regarded companies
are more than three times as likely as those with weak reputations to have a CEO who participates in social media. (The CEO
Reputation Premium: Gaining Advantage in the Engagement Era, Weber Shandwick and KRC Research.)
Social business is an opportunity to fundamentally change the way organizations works. Yet many companies face meaningful barriers to progress. This report explains why some businesses are reaping value from social business, and what is holding others back.
Signal Leadership Communication Inc. (SLC), a social public relations firm for executives and companies dealing with digital disruption, today released the results of a new study of how leading Canadian chief executives are using – and not using – social media. The Signal Social CEO Index is based on the Canadian Business magazine list of Canada’s Top 100 highest-paid CEOs (published on January 4th 2016).
Our annual Global Human Capital Trends report for 2018 showcases a profound shift facing leaders worldwide: The rapid rise of what we call the social enterprise. This shift reflects the growing importance of not only workforce satisfaction internally, but also connections to the external world, customers, partners, and society at large. What does this mean for human capital in government organizations? The rise of the social enterprise demands that the public sector bring a determined focus on building social capital by engaging with diverse stakeholders, accounting for external trends, devising strategies that manage new societal expectations, and creating a sense of mission and purpose throughout the entire organization.
Access the full report here: https://deloi.tt/2MDJUJM
Social media is a vital element in the B2B marketing toolbox—especially considering the need to nurture prospects over long, complex sales cycles. Learn how you can develop meaningful relationships through social media—and ultimately convert followers to loyal customers.
Twitter Ads Guide :: Guía de Anuncios de TwitterRicardo Llera
Los Anuncios de Twitter son herramientas de marketing muy efectivas y fáciles de usar que elevan tus Tweets a otro nivel. Básicamente, muestran tu empresa a la gente adecuada en el momento justo.
¿Cuánto Tiempo Debe Dedicar Mi Organización A La Gestión De Las Redes Sociales?Ricardo Llera
Los social media han cambiado de posición en las prioridades de muchas empresas… han pasado de la lista de los deseos a la lista de las necesidades.
Con el tiempo, las empresas han aprendido a aceptar que los social media son una necesidad más que un deseo o un pasatiempo de fin de semana. Ya hemos dado un pequeño pasito. Pero ahora les toca entender qué recursos son los que necesitan para implementar una estrategia de social media con éxito.
Manual de Introducción al Social Media #SocialAst #AsturiasRicardo Llera
Este Manual, pretende dar las pautas a seguir para transformar la labor del Community Manager como gestor de Comunidades al Social Media Manager, una figura más amplia, con más valor añadido, que incluya la elaboración de estrategias, el trabajo SEO, SEM y SMO y la redacción de Informes.
Este Ier. Informe TOP250 Empresas de Asturias y presencia en Redes Sociales es propiedad de Cámara Gijón y Comunicación Profesional y ha sido realizado en el marco del Master Social Media Management, que organizan conjuntamente.
Community manager: Gestión de Comunidades VirtualesRicardo Llera
El libro está compuesto por 13 capítulos, donde se explican temas como marketing online, estrategia 2.0, gestión de comunidades, las habilidades y el trabajo diario del Community Manager, los departamentos de social media en las empresas, incluyendo casos de éxito.
La invitación es a compartir en todas las plataformas sociales, foros, comunidades virtuales, emails y cuanto medio digital exista, a fin de que todos los profesionales del área de los medios sociales y otros relacionados, lo utilicen como un referente fundamental del Social Media español. Desde aquí queremos agradecer las colaboraciones de cada uno de los profesores que forman parte de la producción de Gestión de Comunidades Virtuales.
Escribir en Internet. Guía para los nuevos medios y redes socialesRicardo Llera
El manual nace con el objetivo de ayudar y orientar al usuario profesional y no profesional sobre cómo debe desenvolverse con el idioma en Internet.
En la obra se dan recomendaciones sobre el uso de símbolos, onomatopeyas o mayúsculas en las Redes Sociales, se explica cómo escribir una carta oficial en un correo electrónico, normas de cortesía en la red, la reputación online, la redacción de blogs, los emoticonos y se informa de lo que se considera un lenguaje descortés en los nuevos medios entre otras muchas cuestiones.
La guía de BBVA fundeú está coordinada por el periodista Mario Tascón y han colaborado unos cuarenta expertos en el empleo de la lengua española y en nuevas tecnologías.
El libro cuenta al final con un amplio anexo con el vocabulario básico para moverse por Internet. En él los menos iniciados se enterarán de que crowdsourcing es un neologismo para “referirse a la tendencia a generar grandes comunidades alrededor de un tema de interés”; emoji es un término japonés que designa los emoticonos o ideogramas que se usan en mensajería instantánea para teléfonos, y que trol denomina coloquialmente a los alborotadores que participan en foros cibernéticos.
Publicado por Galaxia Gutenberg/Círculo de Lectores, es, según los promotores, el primer manual práctico de uso del español en Internet y sirve tanto para expertos como para recién iniciados.
IV Estudio sobre Mobile Marketing de IAB Spain (09/12)Ricardo Llera
• El 59% de los internautas españoles tiene un ‘smartphone’ y el 77% de ellos se conecta a diario.
• El uso de tablets también crece, situándose en el 23% de penetración, 15 puntos más que en 2011 y un 46% de ellos se conecta a diario a Internet a través de este dispositivo.
• El 38% de los internautas españoles utiliza habitualmente códigos QR, un 110% más que hace un año (18% en 2011).
• Aunque la conexión más habitual es precisamente el lugar tradicionalmente vinculado al uso del ordenador, la casa (71% de conexión diaria), aparecen con fuerza contextos puros de movilidad: durante viajes (43%), en medios de transporte (41%), en la calle (38%), en el lugar de trabajo o estudio (36%), en bares y establecimientos (36%) o en casa de otras personas (28%).
• Aunque el acceso a Internet más habitual (76%) en usuarios de smartphones sigue siendo a través de páginas específicas (buscadores, favoritos, url…), la conexión a través de aplicaciones móviles gana terreno y pasa del 36% de 2011 al 41% actualmente.
• Recuerdo a una exposición publicitaria display del 74%.
• Uso de buscadores a través del móvil del 88%.
• En los últimos años se ha producido un elevado crecimiento del uso de los servicios de geolocalización: se ha pasado del 6% de 2010 al 15% de 2011 y al 25% en la actualidad.
• También se percibe un aumento del interés por recibir publicidad geolocalizada: ha pasado del 29% en 2011 al 37% en 2012.
¿Se puede encontrar empleo gracias a las redes sociales? ¿Se puede encontrar empleo en Twitter? Muchos son los que piensan que no, aunque como yo sabéis, yo soy un fiel defensor del Recruiting 2.0
Como nos dice Pedro Rojas en su libro Reclutamiento y Selección 2.0 (http://www.editorialuoc.cat/reclutamientoyseleccin20-p-652.html?language=es&cPath=1), "Si un tweet puede hacer que pierdas tu trabajo, ¿cómo otro tweet no puede hacer que encuentres uno?" Tiene lógica ¿verdad? Quizás la respuesta esté en cambiar el concepto, y aprender a "encontrar" antes que a "buscar". De hecho os habréis dado cuenta de que Twitter es brillante en "ofrecer" ofertas de empleo sin necesidad de "buscarlas".
Quizás solamente te sirva seguir estos sencillos pasos (http://www.seniorm.com/consejos-basicos-para-empezar-a-buscar-empleo-con-twitter.html) o, si eres aún un neófito en esto de los social media, te recomiendo descargarte, leer y poner en práctica esta sencilla Guía Twitter para la búsqueda de empleo que recientemente acaba de publicar el ayuntamiento asturiano de San Martín del Rey Aurelio.
En ella encontrarás muy bien explicados consejos de cómo abrir una cuenta en Twitter, cómo configurar tu perfil para que sea atractivo, qué es un RT, cómo hacer un retuit, qué son los hahstags, cómo hacer una mención, cómo hacer una lista, las aplicaciones que nos ofrece Twitter para la búsqueda de empleo y hasta un listado de los perfiles que hay que seguir para estar al tanto de todas las ofertas que aparecen en los principales portales de empleo.
Ahora solamente te falta ponerte al día. Ánimo!!!
55 brands rocking social media with visual contentRicardo Llera
La Importancia Del Contenido Visual En Los Social Media: 55 Casos De Éxito
Algo está cambiando… La interactividad que proporcionan los social media está cambiando radicalmente la forma de relacionarnos con las marcas que teníamos desde hace décadas.
Y es que en pocos años hemos pasado de ser meros receptores de los contenidos que emiten estas marcas a asumir el protagonismo, creando nuestros propios contenidos y decidiendo lo que queremos ver, oír o leer en cada momento. Los social media juegan un papel importante en la forma en que los consumidores descubren, investigan y comparten información sobre marcas y productos. Así han nacido y triunfado nuevos medios que dependen casi exclusivamente de los contenidos de la gente: Facebook, YouTube, Twitter, Pinterest, Instagram…
Estas redes abren nuevas incógnitas sobre el papel que la publicidad y las marcas pueden tener en ellas, pero viviendo el presente, las que saben aprovecharlo lo hacen de manera brillante. En el modelo tradicional, los anunciantes compran el espacio para colocar sus mensajes publicitarios, y los consumidores lo aceptan sin problemas como parte del contenido del medio. Pero eso forma parte del pasado. En esta Nueva Era el contenido lo hacen los propios consumidores, y la presencia de las marcas no siempre es bien recibida. En algunos casos son los usuarios los que deciden o no ver los mensajes de las marcas, marcando o no el “Me gusta” o viendo o no sus vídeos.
A diario aparecen nuevas fórmulas, como Pinterest y su contenido 100% visual.
Lo que está claro es que en social media a los consumidores se les puede y debe invitar a participar y jugar, y muchos desean interactuar y relacionarse con sus marcas preferidas. Los entornos visuales protagonizados por imágenes y vídeos cobran cada vez más fuerza, y las empresas lo saben.
Los consumidores estamos cada vez más comprometidos con las marcas, pero como bien dice Beatriz Navarro, Directora de Marketing de Starbucks en España, el error más grave que puede cometer una empresa es usar las redes sociales para vender productos. Los canales de social media no se han diseñado para vender, pero sí para escuchar y crear confianza.
Ejemplos de la excelencia en los social media como el de Starbucks hay muchos. Se trata simplemente de adaptar la estrategia de comunicación de la marca a los gustos y necesidades de los leads… en definitiva, darnos lo que queremos.
Hoy en día es una tendencia medir impresiones, tasas de rebote, CTRs, visitas, conversiones… Por eso IAB Spain ha lanzado un documento que define las variables básicas de las acciones en medios sociales.
La Comisión de Medios Sociales de IAB Spain establece un CMI que permite comparar los resultados de las acciones sociales para determinar su grado de éxito, identificando las variables cuantitativas básicas para tratar de definir con posterioridad unos KPIs para la medición de las acciones en los social media.
IAB configura este cuadro de mandos con base en las 4 Rs: Reconocimiento, Revalorización, Reacción y Recomendación. La intención de IAB Spain es conformar un documento vivo que se vaya alimentando con las aportaciones de expertos en la materia y que sea suficientemente flexible como para adaptarse a todas las empresas y sectores:
Reconocimiento
Es el primer paso a tener en cuenta en las redes sociales. Se trata de los datos y valores más reconocidos por todos (fans, followers, número de tuis…) y que nos permiten saber de un solo vistazo la situación de una marca en una red social.
Revalorización
Buscando la implicación y participación de los usuarios, es la estrategia para conseguir añadir valor a nuestra comunidad de manera constante.
Reacción
Todo lo anterior debe llevar a una acción concreta por parte el usuario.
Recomendación
Después de que el usuario lleve a cabo una acción, sólo queda un último paso que demuestra mayor implicación y fidelidad: la recomendación (compartir, mencionar, retuitear…), que lo convierte en embajador de la marca.
Guía Práctica Del Uso Del QR Aplicado Al Marketing Y La PublicidadRicardo Llera
Recientemente IAB Spain, la Asociación que representa al sector de la publicidad, el marketing y la comunicación digital en España, ha elaborado la Guía de Escaneo Móvil para Marketing y Publicidad.
Esta interesante guía recopila una serie de recomendaciones técnicas, comerciales y de comunicación a tener en cuenta a la hora de utilizar códigos QR como estándar de los códigos escaneables aplicados a acciones de marketing y publicidad.
En la guía podemos encontrar desde funcionalidades de los códigos, formatos, interactividad con los usuarios, elección de un proveedor o claves de éxito, pasando por preguntas habituales, especificaciones técnicas y ejemplos ilustrativos.
La guía se complementa con 13 casos de éxito de diferentes marcas como Coca-Cola, Taco Bell y Budweiser con el objetivo de ayudar a entender mejor las diferentes fórmulas que existen para aplicar esta tecnología.
Este trabajo ha sido liderado por Scanbuy y elaborado por las 29 compañías que forman la Comisión Mobile de IAB, que son: 101, AdTriple, comScore, Elogia, Google, Leo Burnett, Lumata, Mediamind, Microsoft, Mindshare, Mobiledreams, Movistar, Net Affiliation, Nielsen, On and Off, Orange, Pocketwidget, PRISA Digital, Qustodian, Razorfish, Scanbuy, Smartclip, TAPTAP Networks, Unidad Editorial, Unkasoft, Via Channel, Vodafone, Yahoo! y Yoc.
Los que nos dedicamos a esto sabemos que la gestión de las redes sociales requiere una labor constante de conversación, actualización de perfiles, publicaciones, monitorización, etc. De no ser por la creciente cantidad de aplicaciones que simplifican y facilitan esta tarea nuestra labor sería imposible de realizar.
Puro Marketing ha realizado una selección de herramientas que ofrecen un valor añadido diferencial respecto a otras de su misma categoría: LAS MEJORES 60 HERRAMIENTAS DE SOCIAL MEDIA.
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Diccionario marketing, publicidad y social mediaRicardo Llera
El mayor Diccionario de Marketing, Publicidad y Social media (1211 términos) by Puro Marketing.
Versión on line en http://www.puromarketing.com/diccionario.php
Top Blogs de Marketing en español 2012 Ricardo Llera
Un año más y por cuarto año consecutivo, Puro Marketing regresa con su Top anual con los mejores Blogs en español.
Un Ranking de recomendaciones de descarga gratuita, con las publicaciones más destacadas que a modo de blog nos descubren las últimas tendencias, noticias y artículos relacionados con el mundo del marketing, publicidad y los social media.
La primera Guía en Español sobre la Red Social de moda Pinterest.
Descárgatela, léetela, apréndela, publícala, regálala, compártela pero sobre todo, apréciala: Es el trabajo de mucho tiempo (y eso no tiene precio).
Social media: una herramienta para su pymeRicardo Llera
Artículo en el diario argentino Ámbito Financiero escrito por los profesores de posgrado Domingo Sanna y Francisco Vacas donde explicaban el potencial de los social media en pequeñas y medianas empresas.
by Fundetec y la Dirección General de Industria y de la PYME (DGIPYME)
El Informe diferencia tres niveles tecnológicos:
• Nivel 1: Que las empresas dispongan únicamente de infraestructura básica.
• Nivel 2: Que utilicen también herramientas de gestión, presencia en Internet y comercio electrónico.
• Nivel 3: Que cuenten además con herramientas específicas para su cadena de valor, herramientas en movilidad, eAdministración y redes sociales.
A partir de 2.000 encuestas realizadas en 2011 a PYMES de toda España dedicadas a nueve sectores económicos que representan el 40% del PIB (logístico, transporte, hotelero, turismo rural, comercio minorista, agroalimentario, artesanía, instaladores de telecomunicaciones y, por primera vez, ingeniería de consulta), Ana Alcolea nos esgrimía, resumiendo, los siguientes datos relevantes:
• El ordenador (portátil o de sobremesa) alcanza una penetración del 100% en 5 de los 9 sectores analizados. En los otros 4 supera el 95%.
• Solamente el 64% de las PYME y el 25% de las microempresas disponen de página web corporativa, registrando aún así un crecimiento interanual del 3% y el 5%, respectivamente.
• Las Redes Sociales siguen siendo la asignatura pendiente: solamente las empresas hoteleras y de turismo rural tienen presencia (por encima del 50%) t existen sectores, por ejemplo el del transporte, que no pasan del 8,6%.
• El comercio electrónico sigue sin despegar en nuestro país: en el segmento empresarial que más se utiliza (empresas de 50 a 249 empleados) tan sólo alcanza a 3 de cada 10 empresas en el caso de las compras y a 1 de cada 5 en cuanto a ventas.
• El uso de los trámites telemáticos para relacionarse con la Administración Pública avanza en 2011. Por sectores, los más activos son el logístico, el agroalimentario, la ingeniería de consulta y los instaladores TIC, todos ellos por encima del 70%; en el lado opuesto se sitúan el comercio minorista, la artesanía y el turismo rural, todos por debajo del 36%.
• En cuanto a las aplicaciones informáticas más utilizadas por las PYME, en primer lugar siguen estando las ofimáticas, seguidas de las de facturación y contabilidad.
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2. I. Introduction
One year ago, Social Fresh conducted a survey to get some basic information
on community managers. The response yielded great data that we enjoyed
sharing with the Social Fresh community.
This year we gathered more information from more community managers. We
surveyed 304 community managers between January 5th and January 20th.
All numbers specifically attributed to “community managers” exclude other job
titles and community managers not working more than 20 hours per week on
community management, unless otherwise stated.
To see higher resolution versions of the graphs included within this document,
please view them on the Social Fresh Flickr account here: http://sofre.sh/06F.
3. II. Demographics
1. Gender:
The community manager role is still dominated by female professionals. In 2011
we found a 68% female to 32% male ratio. We saw slight change this year to
65% female and 35% male. However, the size of the audience surveyed this
year was twice as large, so the difference between this year and last year is
more likely an improvement in the data and sample size, and not an industry
trend.
4. 2. Age:
The average age for a community manager in 2011 was 30 years old. We found
the exact same result in 2012. The range in age of community managers is still
quite large, from 18 to 54.
5. 3. Geography:
We saw a large range in geography this year. As a result we expanded the top
cities list from five cities in 2011 to ten total cities for 2012. The 2011 top cities
list included:
1. New York City
2. San Francisco
3. Boston
4. Denver
5. Austin
Notably, 8% of community managers surveyed lived outside large metropolitan
areas this year, up from 4% last year. 17% live outside of the United States. And
two cities, London (5th) and Toronto (6th), were in the top 10 cities listed by those
community managers surveyed.
Other cities new to the top list since 2011 include Los Angeles (4th), Chicago
(7th), Washington DC (9th), and Miami (10th).
The northeast region of the United States still dominates with the most
community managers. New York City (18%) alone claims almost one in every
five community managers surveyed. NYC, Boston, and Washington DC combine
for 31% of all community managers surveyed.
6. III. Community and Industry
We explored some of the community demographics: B2B vs. B2C, agency vs.
brand managed, and top industries.
1. B2C vs. B2B
Community managers are three times as likely to be working on behalf of a
consumer focused brand (B2C) than a business customer focused brand (B2B).
7. 2. Brand vs. Agency:
Community managers are twice as likely to be working directly for the brand as
compared to an agency on behalf of said brand.
8. 3. Industries:
We categorized all the community managers surveyed into their corresponding
industries. Software, marketing, and retail were the most common industries
listed.
Industry Community Managers
Software/Tech 40
Marketing/Communication 27
Retail 25
Philanthropy 15
Healthcare/Pharmaceuticals 15
Media/Publishing 15
Gaming 14
Food & Beverage 14
Entertainment & Hospitality 13
Education 11
Travel 10
Finance 8
Consumer Goods 8
Government/Municipal 7
Automotive 7
Electronics 7
Services 7
Real Estate 6
Beauty 6
Advertising 4
Website 4
Energy 4
Telecom 3
Ecommerce 3
9. IV. Compensation
Before we dive into some great numbers on average compensation for
community manager roles, we wanted to find out how the community managers
were measured. How is their success determined?
The two top factors that determined success were engagement metrics (50%)
and community growth metrics (25%).
10. 1. Age
How does age impact the compensation of a community manager? More
professional experience does equate to a larger average salary, to a point. We
found that a ceiling is reached near $55,000.
2. Gender
Does gender have a significant impact on the salary of a community manager?
Yes. The average male community manager makes close to $4,000 more than
the average female community manager.
Gender Average Salary
Female $50,400.00
Male $54,880.00
11. 3. Role
A wide range of definitions, responsibilities, and resources exist for the
community manager role.
In addition, many social media professionals that hold the title “social media
strategist” or “director of community management” are spending a majority of
their time managing communities. Below is the breakdown in average salary for
these three roles.
Role Average Salary
Community Manager $51,647.00
Social Media Strategist $55,806.00
Director of Community $77,302.00
12. V. Execution
1. Hours On The Job:
The community manager position has a broad time commitment average. While
the large majority of community managers, 61%, are spending 30+ hours per
week managing communities — there are still a significant number of
community managers working part time. Part time community managers fall into
one of three categories:
• Freelancers hired by the hour
• Agency employees with limited hours for that client
• Brand side marketers with community management assigned as only a
portion of their responsibilities
13. 2. Platforms and Tasks:
How are community managers spending their time while on the job? We asked
two questions related to this execution side of the equation.
First, we wanted to know where community managers saw the most success.
On which platform (Facebook, Blogs, Forums, etc) were they seeing the best
results?
Facebook, Twitter, and blogs showed up in the top four and were expected.
Third on the list, Forums, listed by 10% of the community managers surveyed,
were a welcomed surprise. Forums continue to be an important platform of the
community manager role. Facebook, not surprisingly, was the big winner with
55% of community managers listing it as the platform where they see the best
results.
14. Then, to compare, we asked community managers what task took up most of
their time.
Content creation, a task that is important in support of all platforms yet not
crucial to managing communities, was listed as the most time intensive task.
Another content related task, managing an editorial calendar, came in fourth on
the list with 10%. Facebook and Twitter engagement also topped the list with
19% and 10%, as the most time intensive tasks. Customer service, comment
moderation, general community engagement, and analytics/reporting were also
listed.
15. VI. Closing Thoughts
The community manager role continues to evolve, segment, and mature. Junior
employees are being used as support staff. Senior level social media
professionals are managing staff, strategy, and analytics.
However, there also continues to be a large number of community managers
with fewer hours and compensation than we expected. Many companies are
testing the waters with part time community management.
We will continue to monitor the community manager role and report back on
future trends.
Find more social media insights for the marketing perspective: SocialFresh.com