Services
 Economic Activity
 Intangible
Felt & Experienced
Cannot Be Stored
Does Not Result In Ownership.
On The Spot Deal
SERVICES ??
Liberalization in 1991.
Increase in consumer disposable income.
Increase in population.
Shift of population from rural to urban.
Increase in purchasing power of women.
Technological advancements.
Increasing needs and wants with change in life style.
SERVICE SECTOR IN INDIAN
SCENARIO
77
40.6
70.6
65.4
74
50.1
56.3
78.4
41.7
70.5
66.5
76
58.2 62.1
0
10
20
30
40
50
60
70
80
90
USA CHINA JAPAN BRAZIL UK INDIA RUSSIA
2001
2010
2011
SHARE OF SERVICE SECTORS TO
GDP
INTERNATIONAL COMPARISON
SERVICES & GDP
14.6
16.7 17.1 16.9
16.5
17.2
25
7.6
8.2 7.8 7.1
13.8
14.8
15.9 16.6 17.2
14.8 13.5 12.8
14.5
14.3
6
7.9 8.8
8.2
0
4
8
12
16
20
24TRADE, HOTELS, REST
AURANTS
TRANSPORT,STORAGE, &
COMMUNICATION
Financing, insurance, re
al estate & business
services
Community, social, &
personal services
construction
Share and Growth of India’s
Services Sector
SHARE OF STATES !!
64.75%
53.20%
12.43%
11.90%
19.70%
25.30%
3.12% 9.60%
0.00%
10.00%
20.00%
30.00%
40.00%
50.00%
60.00%
70.00%
80.00%
1993-94 2009-10
AGRICULTURE
INDUSTRIES
SERVICES
CONSTRUCTION
SHARE OF EMPLOYMENT
679, 6
8%
241, 2
4%
80, 8
%
EMPLOYMENT IN RURAL
AGRICULTURE
SERVICE
INDUSTRIAL
RURAL AND URBAN
75, 8
%
683, 6
8%
242, 2
4%
EMPLOYMENT IN URBAN
 TOURISM
 SHIPPING & PORT SERVICES
 ONLINE SHOPPING
 REAL ESTATE & HOUSING
 IT & ITES
 R&D
 LEGAL SERVICES
 COMMUNICATION & POSTAL SERVICES
EMERGING SERVICES
Growth revival
Targeting big ticket services
(tourism, medical, healthcare, shipping )
Retain and Expand
Removing or easing domestic regulations
Constantly changing & Diversifying
CHALLENGES
 GROWING……………..
 ADJUST TO CHANGE
CREATING VALUE & EMPLOYMENT
IDENTIFYING NEW SECTORS
MULTIPLE GAINS
CONCLUSION
SHASHI KUMAR M R
SHSS
By
Shashi Kumar M .R
MBA
NEW HORIZON COLLEGE OF
MANAGEMENT STUDIES

Indian service sector