The term "outsourcing" is not new. This phrase has been in use since approximately three decades ago, when multinational software businesses began outsourcing some of their managerial procedures to firms in other countries, giving India its first exposure to the term "call center's." There are several reasons why businesses choose to outsource a portion of their operational procedures. For a variety of reasons, India is one of the top choices for businesses wishing to outsource a portion or their whole business process.