How do you understand and visualize what it takes to deliver an application or business service end-to-end across not only configuration information but policies and regulations, organizational and tribal knowledge, changes being planned, and more? This presentation provides a summary of current challenges and ideas for how you can improve your enterprise IT visibility. For more info visit: http://www.itinvolve.com/solutions/enterprise-visibility/

1. Increasing Enterprise IT Visibility
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2. What we often hear…
“We want to understand and visualize
what it takes to deliver an application /
business service end-to-end”
 From the application layer down stack
to all the supporting infrastructure
 The policies and regulations that
govern it
 The documented and undocumented
knowledge we have about it
 Changes in flight, incidents open
 And more…
The Goal of Enterprise IT Visibility
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Trends like cloud computing, agile
development, and mobile access aren’t
making this goal any easier to attain

3. In Our Experience…
• Most IT shops aren’t getting what
they need from CMDBs, discovery
tools, or asset management tools
 Data often isn’t trusted
 Missing critical info (e.g. policies, tribal
knowledge, back up and recovery
procedures, automations, etc.)
 Visualization is complex, impersonal
• Fall back on private spreadsheets,
outdated Visios, emails, and meetings
 Slows things down, drains productivity
 Never quite sure you have the right
people involved, right information
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Policies
People
“Knowledge-
Bases”
IT Management
Tools
CMDBs &
Discovery Tools
Asset
Repositories
SharePoints &
Wikis
Other
Sources

4. Visibility Questions We Can Help Answer
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Architecture Design
• How confident are you that you have accurate
data about current configurations?
• What if those configurations change, how do
you find out about it?
• Do you have visibility into policies and critical
tribal knowledge?
Automations
• Do you have full visibility into all automations
running across your environment, what they
do, when they run, and who wrote them?
• Are you able to quickly modify automations
with full understanding of upstream and
downstream impacts?
• How do you ensure visibility into settings not
managed by automations?
Compliance and Policies
• What if you could satisfy compliance and
policy requirements while avoiding project
delays and audit findings?
• What if you had full visibility into resources
governed by regulations, policies, & standards?
• What if IT teams could collaborate better to
reduce compliance risks and to make better
informed decisions?
Tribal Knowledge
• How effectively do you capture tribal
knowledge today?
• Do your teams complain about writing
knowledge articles and out of date knowledge
bases?
• Do you hear statements like, “I don’t have time
for this, just trust me. I’m the expert.”?

5. ITinvolve Value
① Define the best designs for projects
 Comprehensive visibility into current state
 Analysis + collaboration to assess project risks
② Automate configurations, make changes
accurately
 Comprehensive visibility into automations
 Analysis + collaboration to assess change risk
③ Avoid project delays, audit findings
 Proactive and comprehensive visibility into
compliance and policy relationships
 Analysis + collaboration to assess compliance risk
④ Leverage your expertise
 Organize knowledge you have in one place
 Capture tribal knowledge in real-time as people
do their jobs
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“We need to better understand relationships and
dependencies between physical assets, and also
be able to track the policies and knowledge that
relate to those physical assets. We selected
ITinvolve because it was the only company we
found that has a unique, cloud-based solution to
help us better manage our IT assets.”
- Melissa Kraft, Systems Security Manager,
City of Denton

6. Know Your Current State. Make Better Decisions.
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