This document provides information and resources for credit unions to help their members and employees in times of disaster. It discusses the types of assistance available through FEMA, working with restoration contractors, dealing with insurance companies, determining potential default risk, and lessons learned from real world experiences with disasters. Contact information is provided for various disaster relief organizations and experts available for additional support.

1. IN THE FACE OF DISASTER
HELPING YOUR MEMBERS AND EMPLOYEES IN TIMES OF NEED
June 30, 2011
Sponsored by

2. INTRODUCTION
Robbie Thompson
President
Credit Union Association of the Dakotas
www.midamerica.coop
Michael Downs
Director of Partner Services
Momentum
www.momentumbuilds.com

3. INTRODUCTION
"People need to realize that no single agency or program can solve all of the
problems and that looking at the State, FEMA, and the SBA as a package for
combining funds is the best way to seek out a solution.“ - FEMA
Types of Assistant That May Be Available Through FEMA:
• Rental payments for temporary housing for those whose homes are unlivable
• Grants for home repairs and replacement of essential household items not covered by
insurance
• Grants to replace personal property and help meet medical, dental, funeral, transportation
• Unemployment payments up to 26 weeks for workers who temporarily lost jobs because of
the disaster
• Low-interest loans to cover residential losses not fully compensated by insurance
• Loans up to $2 million for small businesses, small agricultural cooperatives and most private,
non-profit organizations
• Loans up to $500,000 for farmers, ranchers and aquaculture operators to cover production
and property losses
• www.DisasterAssistance.gov by calling 1-800-621-FEMA (3362) or 1-800-462-7585
(TTY) for the hearing and speech impaired. The toll-free telephone numbers are
available from 6 a.m. to 12 a.m.

4. David Mistick
President
Circumspex
Pittsburgh, PA

5. THE RESTORATION CONTRACTOR
• Restoration contractor vs. general contractor
• Technical expertise
• Environmental considerations
• Billing formats
• Pricing qualification contracts

6. RETURNING TO THE PROPERTY
• Health and safety considerations
• Clean-up
• Debris removal
• Drying the structure
• Mold

7. DEALING WITH INSURANCE COMPANIES
• Insurance coverage
• Documenting the loss
• Preserve and protect
• Working with the adjuster
• Your rights under the policy
• Code upgrades and requirements

8. Dawn Harris
EVP-COO
Campus FCU
Baton Rouge, LA

9. DETERMINING POTENTIAL DEFAULT RISK
The Situation
• 6,000 Campus Federal Member Households Evacuated
• 2,271 Loans
• 193 Mortgages (all types)
The Analysis
• Review Procedure
o Report
o Branch Personnel Review
o Flood Depth Review
Actions Taken
• ALLL additional contribution
• All current loans extended for 90 days
• All VISA limits increased by 50%
• One Payment Loans for living expenses

10. DETERMINING POTENTIAL DEFAULT RISK
The Actual Impact
• 28% increase in Charge Off’s from the area
• Credit Union-wide charge-off’s remained stable
• Delinquency rose to 1.76% (60+) from the area
• Credit Union-wide delinquency rose 6 bpts
• No losses of one-payment loans
• Limited losses of VISA
• Greatest loss occurred in second mortgage and autos
What we would do differently
• Same analysis with beacon scores added
• Same analysis with flood zone/insurance field
• Base additional ALLL contribution on % of above
• Have more faith in our members loyalty

11. REAL WORLD LESSONS
Other Member Issues:
• Credit/Debit Card Reissue
• Statement Mailing
• Communications
Sponsor website posting
Campus Federal website posting
1 week of radio air time
Wiring instructions posted to website
Frequently Asked Questions documented
Staff Issues:
• Displaced Staff – Disaster Relief
• Increased Security at open branches
• Procedures for handling wet cash
• Encourage: “Figure it out as you go along” thinking!
• Stress Relief
Help to other Credit Unions

12. QUESTIONS & ANSWERS

13. RESOURCES & CONTACTS
FEMA – Disaster Relief: 1 (800) 621-FEMA (3362)
AMY JO JOHNSON DIRECTOR OF LEARNING
ND Disaster Recover Chief: (800) 773-3259 CREDIT UNION ASSOCIATION OF THE
http://www.nd.gov/des/disaster/public-assistance/ DAKOTAS
800-279-6328 or 701-250-3954
http://www.midamericacua.coop ajohnson@midamericacua.coop
http://www.ncua.gov
DAWN M. HARRIS
EVP-COO
http://www.ncua.gov/letters/2006/CU/06-CU-12_encl.pdf
CAMPUS FEDERAL CREDIT UNION
http://asd.fema.gov/inter/locator/home.htm 225-408-4801
dawnh@campusfederal.org
http://www.ready.gov/business/overview/index.html
DAVID MISTICK, CPM CBRM
http://www.fema.gov/assistance/index.shtm PRESIDENT
CIRCUMSPEX
http://www.fema.gov
877-315-PLAN (7526)
dave@circumspex.com
http://www.cms.gov/SurveyCertEmergPrep
http://www.apa.org/helpcenter
MICHAEL DOWNS or GREG BARRETT
MOMENTUM
http://www.ffiec.gov/ffiecinfobase/index.html
206-267-1900
www.bt.cdc.gov/disasters mdowns@momentumbuilds.com
gbarrett@momentumbuilds.com
http://publib.boulder.ibm.com/iseries/v5r1/ic2924/index.htm?info/
rzaj1/rzaj1sampleplan.htm