Improving Communication in the Medical Field (Slide Deck for Presentation)

Editor's Notes

1. In this video you will learn more about burnout and navigating interpersonal and cross-cultural communication in the Medical Field. At the end of the video, I’ll tell you how you can reserve your free webinar!
2. his should give anyone pause, as lives and deaths of individuals are in the hands of physicians.  In an article published in Medical Economics, Miller (2016) wrote about the cost of burnout in physicians in the USA. The shortage of physicians and increasing demands of responsibility and, insurance companies, and work related stress have only escalated the problem. Burnout is also a clinical syndrome “characterized by loss of enthusiasm for work (emotional exhaustion), feelings of cynicism (depersonalization), as well as  a low sense of personal accomplishment.  However, the problem certainly does not end there. Additional symptoms include physical exhaustion, poor judgment, guilt, feelings of ineffectiveness, and a sense of detachment in relationships with co-workers and patients (p.1).”
3. If left unaddressed, burnout can result in dire consequences for the physician both personally and professionally. For the individual, burnout is not only a leading cause of job dissatisfaction but can contribute to failed relationships, substance abuse, and suicidal ideation. In these circumstances, the physician and workers in the department are not the only ones at risk. Patient safety and organization and efficiency of the department can be compromised, and malpractice risks are increased (Balch, Freischlag and, Shanafelt, 2009).  
4. 6 = (Rakel et.al., 2011)
5. 6 = (Rakel et.al., 2011)
6. Common problems included the following: patients felt physicians would not listen or would not speak openly about their care, misled them, or did not warn them of long-term problems. Similarly, some patients felt deserted, devalued and misunderstood by physicians, and felt that they were unavailable.
7. I shall conclude with a quotation that resonates with my viewpoint on improving interpersonal communication
8. Still needs to be organized and numbered