The document proposes opportunities to create a single digital export account that allows users to access multiple government systems, receive important updates and notifications, and manage tasks and communications through a centralized dashboard and mission control system. This would provide exporters a more efficient way to manage their business and interactions with the government. The goal is to digitize records and documentation, provide relevant insights, and make the exporting process easier through personalized and automated services.

1. Screenshot of Figma
A digital export service that provides
one place where exporters can easily
access multiple systems, and
manage all their interactions with us.
Key concepts for a future state world we can
explore and validate
Your export
account.
Our user in this
example is Trinh. She
is an export manager
for Cowra Lamb and
has logged in.

2. Screenshot of Figma Sign-up and sign-in once
One place to receive
important updates from
the Department
Notifications.
OPPORTUNITY
A centralised inbox where exporters
can easily track and manage all
communications with the
Department and export systems
such as Micor, NexDoc and PEMs
.​
What legislative changes are
relevant to me? It's not obvious."
- Audit Discovery April 2021
“

3. Screenshot of Figma
A single list flags urgent
tasks, provides progress
updates, and clear next steps
Trinh delegates the payment
task to David in accounts
Pay on time
Workflow mission
control.
OPPORTUNITY
A mission control dashboard
improves efficiency and saves time,
provides transparency around where
transactions are in the DAWE
process, and makes the exporting
journey easier.
No proper follow up email. How long
is it going to take? Tell us so we can
let management know."
- ERA Discovery April 2021
“

4. Screenshot of Figma
Add officer to an
Establishment
Do business without
signing in again
Popular services.
OPPORTUNITY
Easy access to common tasks
across the export journey helps
exporters manage their business
more efficiently so they can focus
on growth.
​
I'd give it a 5/5. Definitely. Most
useful to have. It would cut out the
processes and steps I need to think
about and make it easier.
- Profile Team Concept testing, July 2021
“
Apply for transfer
certificate (Assurance)
Supply additional
information (Audit)
Apply for export permit (ERA)

5. Screenshot of Figma
Indonesia: Changes to live
animal export conditions
Japan: New market opportunity
for kangaroo meat
Insights.
OPPORTUNITY
Surfacing relevant intelligence
and insights through personalised
data helps exporters make
informed decisions about their
business
“
I don't have access to Vietnam,
Korea or Japan. You tell me to
diversify, but can you tell me where,
and how?
- Busting Congestion Discovery, April, 2021

6. Screenshot of Figma
Establishments
at a glance
Quickly reference
proof of payment
Store certificates,
approvals, and
applications in
one place
Records.
OPPORTUNITY
A modern, digitised export service
automatically stores documentation
so it can be easily recalled when
needed. This reduces paper-based
systems and standardises filing
systems.
If documentation was digital, it
would be easier. I could search by
number, and eliminate the need to
keep a hard copy.
- ERA Research, June 2021
“
Chat support: important
requests don't get lost
in inboxes & voicemail