Illustrations from Mids and East LTC Learning event 031115
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Illustrations captured from the Midlands and East long term conditions learning event held in Leicester on 3 November 2015. These illustrations capture the conversations from the day around person centred care
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Illustrations from Mids and East LTC Learning event 031115
- 1. www.england.nhs.uk The Big Shed, Leicester Midlands & East Region LTC Person Centred Care Learning Event Person centred care illustrations 3rd November 2015 Long Term Conditions Sustainable Improvement Team #LTCImp #A4PCC
- 2. www.england.nhs.uk David Levy NHSE Medical Director, Midlands and East Long term conditions Getting it right 15th October 2015
- 3. These animations were captured from discussions around person centred care, at a networking and learning event held for CCGs and representatives across the Midlands and East Region, who are working with us on the Long Term Conditions Programme Sustainable Improvement Team, LTC, NHS England Midlands and East Region Illustrations #LTCImp #A4PCC Sustainable Improvement Team - Midlands and East long term conditions networking event, 3 November 2015, Leicester
- 4. If these illustrations resonate with you, please share this slide set on twitter and join the conversation around person centred care Join the conversation #LTCImp #A4PCC Sustainable Improvement Team - Midlands and East long term conditions networking event, 3 November 2015, Leicester
- 5. #LTCImp #A4PCC Sustainable Improvement Team - Midlands and East long term conditions networking event, 3 November 2015, Leicester
- 6. #LTCImp #A4PCC Sustainable Improvement Team - Midlands and East long term conditions networking event, 3 November 2015, Leicester
- 7. #LTCImp #A4PCC Sustainable Improvement Team - Midlands and East long term conditions networking event, 3 November 2015, Leicester
- 8. #LTCImp #A4PCC Sustainable Improvement Team - Midlands and East long term conditions networking event, 3 November 2015, Leicester
- 9. #LTCImp #A4PCC Sustainable Improvement Team - Midlands and East long term conditions networking event, 3 November 2015, Leicester
- 10. #LTCImp #A4PCC Sustainable Improvement Team - Midlands and East long term conditions networking event, 3 November 2015, Leicester
- 11. #LTCImp #A4PCC Sustainable Improvement Team - Midlands and East long term conditions networking event, 3 November 2015, Leicester
- 12. #LTCImp #A4PCC Sustainable Improvement Team - Midlands and East long term conditions networking event, 3 November 2015, Leicester
- 13. #LTCImp #A4PCC Sustainable Improvement Team - Midlands and East long term conditions networking event, 3 November 2015, Leicester
- 14. #LTCImp #A4PCC Sustainable Improvement Team - Midlands and East long term conditions networking event, 3 November 2015, Leicester
- 15. #LTCImp #A4PCC Sustainable Improvement Team - Midlands and East long term conditions networking event, 3 November 2015, Leicester
- 16. #LTCImp #A4PCC Sustainable Improvement Team - Midlands and East long term conditions networking event, 3 November 2015, Leicester
- 17. #LTCImp #A4PCC Sustainable Improvement Team - Midlands and East long term conditions networking event, 3 November 2015, Leicester
- 18. #LTCImp #A4PCC Sustainable Improvement Team - Midlands and East long term conditions networking event, 3 November 2015, Leicester
- 19. #LTCImp #A4PCC Sustainable Improvement Team - Midlands and East long term conditions networking event, 3 November 2015, Leicester
- 20. #LTCImp #A4PCC Sustainable Improvement Team - Midlands and East long term conditions networking event, 3 November 2015, Leicester
- 21. #LTCImp #A4PCC Sustainable Improvement Team - Midlands and East long term conditions networking event, 3 November 2015, Leicester
- 22. #LTCImp #A4PCC Sustainable Improvement Team - Midlands and East long term conditions networking event, 3 November 2015, Leicester
- 23. #LTCImp #A4PCC Sustainable Improvement Team - Midlands and East long term conditions networking event, 3 November 2015, Leicester
- 24. #LTCImp #A4PCC Sustainable Improvement Team - Midlands and East long term conditions networking event, 3 November 2015, Leicester
- 25. Long term conditions resources Simulation model Unbundling recovery simulation model Sustainable Improvement Team - Midlands and East long term conditions networking event, 3 November 2015, Leicester
- 26. • Patient access to, and understanding their records • West Essex – delivering person centred care • Living Well – Cornwall delivering person centred care • Better Together – Dorset CCG • Personal records underpin integrated care on the Isle of Wight • Volunteer-led support within the MDT helps older people to achieve their aspirations, improving quality of life and reducing costs across the system Case study links #LTCImp #A4PCC Sustainable Improvement Team - Midlands and East long term conditions networking event, 3 November 2015, Leicester
- 27. Stepping forward - RCGP http://www.rcgp.org.uk/clinical-and-research/our-programmes/~/media/Files/CIRC/Quality-Improvement/RCGP-Stepping-Forward-2016.ash Sustainable Improvement Team - Midlands and East long term conditions networking event, 3 November 2015, Leicester #LTCImp #A4PCC
Editor's Notes
- Person centred care – it’s about wrapping care around the person
- We have to change the conversation from “What’s the matter with you” – to “What matters to you?”
- Patients having access to, and understanding their medical records gives them more control and responsibility around managing their long term conditions
- Let’s not think about the patient moving around the system, but shift pathways to move around the patient. Treat the patient as a whole – not by specific conditions.
- People having support to manage their conditions early on helps them to be more involved in their care
- The only person who knows my condition and my body best… is me!
- Quality of care isn’t about ‘other people’. It’s about every single one of us – we are all potential patients
- One of the biggest stumbling blocks is attitude – “But we have always done things this way”. We can all play a part in thinking, and doing things differently
- There is a ‘generation issue’. People may think they are being a burden, so don’t talk honestly about their conditions, how they are managing them, and how they are feeling.
- People manage their bank accounts online… why not their health?
- Let’s shift the power! “OK Doctor… the patient will see you now”.
- People have expectations. If you can shop online and track your parcel the whole way, why can’t you manage your health conditions in a similar way?
- It’s so important that people are involved in being informed about, and managing their conditions. It makes them feel more in control.
- People who live with their conditions are experts on their symptoms and their feelings.
- Information should be tailored to the individual to enable them to be informed about their conditions. Different people will respond to different ways of presenting information. Some will want to read leaflets, some will want to go online, some will want to talk to experts.
- Patient advocates are key. They know about the condition, how they manage it, and how it affects their lives.
- Use plain English. People don’t always understand medical phrases, jargon and acronyms.
- It’s vital that care co-ordination is about the person – and not the diagnosis of their condition.
- If we really want to understand long term conditions, it is important to stand in the person’s shoes.
- Hope is vital. Everyday achievable goals matter to people – it’s about hope for the future.
- Case study links
- Stepping forward – guide from the Royal College of General Practitioners