Slides from a presentation given by Chris Rowe to a meeting of IIBA UK on 12 August 2014.
Analysts need to deliver change - the work of Prof Steve Peters presented in his book 'The Chimp Paradox' provides an accessible framework for Analysts seeking to maximize the positive impact of the work they do by helping people to to accept change.
This presentation will focus the key elements of Prof Peters' work, and will provide the opportunity to discuss their practical application.
4. The Computer – The
store of input from
the other two. The
reference point that
includes Autopilots,
Gremlins and
Goblins
5.
6.
7.
8.
9. The first step to managing yours
and other people’s chimps is to
know they are there and find
ways of dealing with them.
10. Handling Change – Thinking
chimp!
• Think Big – Get a Vision
• Work Small – One thing at a time, focus and have a
plan
• Habits – The reality is they can take between 60 and
250 days to be established
• Habits – Once established mean you have the capacity
to move on to forming another. They are cumulative.
10
11.
12. Recommended reading:
Learning for Action: A short definitive accounts of soft
systems methodology and its use for Practitioners,
Teachers and Students
- Peter Checkland
The One Thing: The Surprisingly Simple Truth behind
extraordinary results
- Gary Keller and Jay Papasan
This is me, the human. I like to think I’m in control. This is the image I portray, but in reality I’m not a simple character, in fact I’m made up of many parts.
Lurking underneath this human exterior is my partner for life, someone I cant get rid of. A Character that I need to learn to manage!
This is Cassius. Cassius is my chimp. He’s a life long partner. Sometimes I (the human) get along with Cassius, at other times he takes over.
Sometimes Cassius is helpful, and even essential to my well being.
Sometimes Cassius is my worst enemy, he can be confusing and down right destructive.
Part of his problem is he thinks we still live in the jungle.
The real issue is he is the stronger of the two of us. If it comes down to an all out fight, he will win.
This is my computer. It’s as old as I am, and it’s been picking up information ever since I’ve been alive.
Both Cassius and I use the computers stored memory to interpret the world. The computer is more powerful that me (the human) or Cassius (The Chimp).
The computer has received data from both Cassius and myself throughout life.
But like most computers it has the potential for problems in the form of Gremlins and Goblins
So there are three important parts of me that are constantly working together in a non-stop relationship.
Managing the interaction of these three parts is important when I’m managing myself and helping others to manage themselves.
When something happens, the chimp and the computer respond first.
The chimp is there to help us survive and gives us feelings to guide our actions.
If the chimp thinks we are safe, it lets the human take over, if not, well that’s when things get interesting!
Gremlins are in our computer and mean that at times we interpret something based on what’s in our computer, but what’s in there is wrong, it’s not accurate.
This is where we jump to conclusions that are completely wrong by attributing history to a new situation incorrectly.
This is often known as bias.
When we think of change, it’s useful to think of an office full of chimps, and we need to get by them first to allow the humans to get involved.
How: The chimp needs to feel safe and in control.
The chimp needs to feel that the change will be for the good, or at least there is little other choice.
The chimp can be motivated by fear, or by thinking things will be better. Beware, if you scare a chimp, it will respond but once the fear goes, it may just go back to old behaviours!