This document discusses identifying, capturing, and transferring tacit knowledge in the workplace. It notes that formal health and safety documents do not always reflect how tasks are actually performed. It advocates using an experiential learning model to capture tacit knowledge from workers and represent work processes visually, such as with videos. This helps bridge the gap between planned and actual work by giving workers input. It also discusses the importance of repetition, meaningful content, and an optimal learning environment for effective knowledge transfer and retention.

1. Identifying,
Capturing and
Transferring
Tacit Knowledge
David Broadhurst
FOUNDER AND CEO (CHIEF ENGAGEMENT OFFICER)

2. 90
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50
80
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construction
Why?
vs
BELOW
Year 9 NUMERACY
56%
BELOW
Year 9 LITERACY
54% INTIMIDATED
by TECHNOLOGY
82%
Language & Literacy
through understanding our target audience
Bridging the gap between
WORK AS IMAGINED WORK AS PERFORMED
2

3. Experiential Learning
Programme (ELP)
Methodology
3
We value
We listen
We engage
We unlock

4. Identify
Formal H&S documents (’work as imagined’) like
SWMSs do not often reflect the reality of task
demands
Expose gaps between
‘work as imagined’ and
‘work as performed’ by
providing workers with
input into decisions that
affect them
4

5. Capture
People who possess tacit knowledge are
often unaware of it and its value to others
5
H&S knowledge is captured
using an experiential
learning model using
content analysis theory
‘andragogic approach’
– facilitate learning
based on practical
experience
z

6. Transfer
Critical information is ‘buried’ inside long and overly
complicated documents
6
Visual representation of
work processes and use of
video as a powerful tool for
re-thinking H&S aspects of
commonly performed work
tasks
‘DON’T tell me,
SHOW me’

7. Retaining Information
7
Retention rates are between 8 to 15 percent with traditional training approaches

8. Retaining Information
8
http://www.wranx.com/ebbinghaus-and-the-forgetting-curve/
https://sidsavara.com/personal-productivity/the-ebbinghaus-curve-of-forgetting
There are three primary factors that affect our level of retention for items in
our long term memory:
Repetition
Mobile Digital CPD
(Continual
Professional
Development)
We need to relate
what we learn and
draw connections
Meaningful
Content
Opening neural
pathways
Optimum
Learning
Environment

9. 9
TELL ME AND I FORGET,
TEACH ME AND I MAY REMEMBER,
INVOLVE ME AND I LEARN
- Benjamin Franklin

10. Testimonial Video
10YouTube link for this video: https://youtu.be/2v19E4dJFIU 10

11. The Impact So Far…
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Au
g
Sep Oct Nov Dec Jan Feb March Apr MayJul
Injury Frequency Rate

12. 12
Helping
people
feel
valued
and heard
1300 475 557 enquiries@codesafe.com.au www.codesafe.com.au
David Broadhurst
Founder and CEO (Chief Engagement Officer)