Presented by David Dilger, Page Seager

1. Alternatives to mAlternatives to managing Workplace Conflictanaging Workplace Conflict
SIA Safety Symposium, Hobart, 18 May 2017SIA Safety Symposium, Hobart, 18 May 2017
David DilgerDavid Dilger

2. What does a coffee
cup have to do with
workplace
conflict?

3. Why is this important?Why is this important?

4. …so what’s the
solution?

5. Solution: 3 step processSolution: 3 step process

6. Our ultimate objectiveOur ultimate objective

7. How do we label
workplace conflict?

8. Unlawful Workplace Behaviour vsUnlawful Workplace Behaviour vs
Inappropriate Workplace BehaviourInappropriate Workplace Behaviour
8

10. Poor outcomesPoor outcomes

11. A Different ApproachA Different Approach

12. Step 1: Assess the
Risk

13. Part A – WHS

14. Relevant factors in considering reasonableRelevant factors in considering reasonable
response action based on riskresponse action based on risk
Likelihood of Risk
MagnitudeofRisk

16. Classifying the behaviours into a legal frameworkClassifying the behaviours into a legal framework
capable of resolutioncapable of resolution

17. Step 2: Determine
Facts

19. What are workplace behaviours?What are workplace behaviours?

21. Often a question of perception and degree. Where does your management style fit?
When are boundaries crossed by behaviours beingWhen are boundaries crossed by behaviours being
appropriate or inappropriate?appropriate or inappropriate?
When does: Become:
Direct, Forthright and Honest Aggressive, Dictatorial or Disrespectful
Passionate and enthusiastic Oversharing or Indiscreet
Collaborative and Consultative Lacking in authority or leadership
Meticulous and following proper
processes
Micromanaging or poor judgement
21

22. Step 3: Decide
Outcomes

24. Options for Reasonable Response ActionOptions for Reasonable Response Action

25. Options for Reasonable Response Action (cont.)Options for Reasonable Response Action (cont.)

26. Part B: Reasons

27. Evidence to ‘build your case’ – use the 3 CsEvidence to ‘build your case’ – use the 3 Cs

28. Learnings from todayLearnings from today

29. ContactsContacts
David Dilger
 6235 5182 (direct)
 0428 238 819 (mobile)
ddilger@pageseager.com.au