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Pres Kmapping Oce At Eirma Sig Iii Meeting 15 April 2005 Final


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Pres Kmapping Oce At Eirma Sig Iii Meeting 15 April 2005 Final

  1. 1. Mapping and Matching organisational competencies and individual skills and competences Presentation EIRMA SIG-III meeting April 15, 2005 Samuël Driessen ( Océ-Technologies
  2. 2. About Océ Océ enables its customers to manage their documents efficiently and effectively by offering innovative print and document management products and services for professional environments
  3. 3. Overview <ul><li>About KM </li></ul><ul><li>Organizational Structure </li></ul><ul><li>Business/personal objectives to facilitate skills </li></ul><ul><li>What is knowledge mapping? </li></ul><ul><li>Kmapping at Océ </li></ul><ul><li>Future work kmapping </li></ul>
  4. 4. About KM <ul><li>KM: about people, processes and ICT </li></ul><ul><li>Integrated/holistic approach </li></ul><ul><li>No KM S : impossible in philosophical terms </li></ul>
  5. 5. About KM <ul><li>KM connects people to people , and people to knowledge and information , to enhance performance of the organization and the people in it, through identification, capture, validation and transfer of knowledge. </li></ul><ul><li>Technology is important for KM, but cannot create the need or motivation to change behavior or share knowledge . </li></ul>
  6. 6. Organizational structure <ul><li>Our organization is divided : </li></ul><ul><ul><li>- by country </li></ul></ul><ul><ul><li>- by business units </li></ul></ul><ul><ul><li>- by departments </li></ul></ul><ul><ul><li>- by projects and teams </li></ul></ul><ul><ul><li>- but also by walls </li></ul></ul>
  7. 7. Facilitate skills! <ul><li>Clearer than ever that we cannot know everything and everyone. So it is important to: </li></ul><ul><ul><li>- know what one knows and communicate that </li></ul></ul><ul><ul><li>- know what one doesn’t know and mobilise that. </li></ul></ul><ul><li>The challenge is to </li></ul><ul><li>facilitate these skills ! </li></ul>
  8. 8. Bus. objectives for facilitating skills <ul><li>increased innovation, productivity and responsiveness through plugging ‘know who’ gaps, </li></ul><ul><li>smarter decisions about organizational changes and establishment of key knowledge roles, </li></ul><ul><li>insight in challenges of knowledge transfer and integration following restructuring, mergers, or acquisition. </li></ul>
  9. 9. Personal objectives for facilitating skills <ul><li>Help people find people with certain expertise </li></ul><ul><li>One-stop portal to different sources and the way they are organized </li></ul><ul><li>Help people understand their place in the network </li></ul>
  10. 10. A Definition of Knowledge Mapping <ul><li>Knowledge mapping is: </li></ul><ul><li>the field within knowledge management </li></ul><ul><li>that studies ways to provide </li></ul><ul><li>employees throughout an organisation </li></ul><ul><li>with customised knowledge maps </li></ul><ul><li>to create insights and vision </li></ul><ul><li>A knowledge map is: </li></ul><ul><li>a presentation of (analyses of) </li></ul><ul><li>knowledge available within an organisation, </li></ul><ul><li>possibly aggregated, </li></ul><ul><li>contextualised, </li></ul><ul><li>and appropriately visualised </li></ul>[Huijsen, Driessen, Jacobs 2003]
  11. 11. Basically kmapping <ul><li>point you to the right person or bit of information </li></ul><ul><li>can aggregate information from several sources, build relations between people and documents, organize and (re)group that info </li></ul>
  12. 12. Typical Functionality (1/2) <ul><li>Provide answers to the following questions: </li></ul><ul><li>Management: </li></ul><ul><li>Who have expert knowledge on subject X? </li></ul><ul><li>Who is building up / wants to build up expertise in subject X? </li></ul><ul><li>Resource Management: </li></ul><ul><li>Which knowledge is required in project X, and at what level? </li></ul><ul><li>What experience does knowledge worker X have in area Y? </li></ul><ul><li>Knowledge Workers: </li></ul><ul><li>Where can I find knowledge on subject X? </li></ul><ul><li>Who have the best knowledge on subject X? </li></ul>
  13. 13. Typical Functionality (2/2) <ul><li>Knowledge Dissemination: </li></ul><ul><li>Who in interested in subject X / area Y? </li></ul><ul><li>Which subject areas are most popular? </li></ul><ul><li>Human Resource Management: </li></ul><ul><li>In which subject areas do we need more people? </li></ul><ul><li>Which knowledge/expertise is of greatest value to the organisation? </li></ul>
  14. 14. Kmapping-tool Model
  15. 15. A knowledge mapping framework [Huisen, Driessen, Grootveld - to be published] ] term group person concept knowledge item activity
  16. 16. Knowledge mapping at Océ <ul><li>Digital Phonebook (“PhotoPhone”) </li></ul><ul><li>Some also use it as Yellow Pages (10%...) </li></ul>- manual, takes a significant amount of time of HR and employee - Often not updated or maintained
  17. 17. What else do we have? <ul><li>MapBrowser (objective approach) </li></ul>
  18. 18. Mapbrowser <ul><li>Why visualization? </li></ul><ul><ul><li>Context! </li></ul></ul><ul><ul><li>- What is the right question to find the right answer? </li></ul></ul><ul><ul><li>- I know the answer exists, but where can I find it? </li></ul></ul><ul><ul><li>- What are related issues to my question? </li></ul></ul><ul><ul><li>- Who also knows something about my question? </li></ul></ul>
  19. 19. What else do we have? [cont.] <ul><li>ExpertFinder (subjective approach) </li></ul>
  20. 20. ExpertFinder
  21. 21. General issues/Experiences <ul><li>User feedback </li></ul><ul><ul><li>no barriers </li></ul></ul><ul><ul><li>no extra tool </li></ul></ul><ul><ul><li>willing to correct, not willing to fill out form </li></ul></ul><ul><li>How do we keep them up-to-date? </li></ul><ul><ul><li>Forward to expertise/project </li></ul></ul><ul><li>Also add personal competencies </li></ul>
  22. 22. External example <ul><li>Telematics Institute ( </li></ul><ul><li>Knowledge Cockpit </li></ul>
  23. 23. Knowledge Cockpit: main page
  24. 24. Employees for “community”
  25. 25. Ontology for “Knowl. Managem.”
  26. 26. Future work <ul><li>Combining Kmaps and Virtual Communities </li></ul><ul><li>Combine objective and subjective approach </li></ul><ul><li>Higher-order maps (semantics) </li></ul>Personal Space Working Team Personal Network Community of Practice Enterprise [Wenger]
  27. 27. Questions? For more information: “ Metis project” Or contact: [email_address]