This document outlines a design thinking process that includes empathizing to understand user needs, defining the problem from their point of view, testing and iterating on potential solutions by building prototypes, and continuously refining solutions through a process of short-cycle innovation.

1. Empathize
Define
Test
Ideate
Prototype
Develop a
deep
understanding
of the
challenge
Construct a
point of view
based on user
needs &
insights
Brainstorm
potential
solution;
select and
develop your
solution
Design a
prototype to
test all or part
of a solution
Engage in a
continuous
short-cycle
innovation
process