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ISBN 92-9223-015-8




© UNESCO 2004

Published by the
UNESCO Asia and Pacific Regional Bureau for Education
920 Sukhumvit Rd., Prakanong
Bangkok 10110, Thailand

Printed in Thailand

The designations employed and the presentation of material throughout the publication do not
imply the expression of any opinion whatsoever on the part of UNESCO concerning the legal
status of any country, territory, city or area or of its authorities, or concerning its frontiers or
boundaries.
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     PhilippinesMalaysia
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  Thailand Indonesia T into Education
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          Singapore Indo
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          South Korea  Malay
                       South A Collective Case Study of Six
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                        Sing
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    Philippines South Ko Indonesia • Malaysia • Philippines •
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                      Indone
Contents



       Integrating ICT into Education                        1
 y
Kh     Preface                                               5

Mi     Executive Summary                                     9


hp     Abbreviations                                        20

ne
 S     1    Broader Environmental Context                   21

 a     2    Policy and Regulatory Environment               37
 s     3    Management and Financing                        57

 ae    4    ICT in Schools – Policy, Vision and Strategy    73

 S
 e     5    Technology Infrastructure and Connectivity      85
 e
 u     6    Curriculum, Pedagogy and Content Development   101
 P                                                         117
S      7

       8
            Professional Development

            Monitoring and Evaluation                      133
o




                                SERIES 2004
                                                                 3
Preface
Preface

This package entitled "Integrating ICTs into Education: Lessons
Learned" arose from the rapidly growing body of
experiences, and innovative strategies and approaches from
countries in Asia and the Pacific. Although the
region has recently embarked on this new field of largely
untested grounds, since many countries have leap frogged
into the opportunities that ICTs can offer, showing
exciting results, this wealth of experiences certainly deserves
attention. Numerous case studies have already been written
on the use of ICTs for education in Asia and the Pacific, but
distilling these experiences, and culling out lessons learned,
and innovative strategies and practices
has not yet been conducted. This
becomes all the more needed when one thinks of the potential
waste of funds and investment (setting up ICT infrastructure
and facilities), if we are to avoid re-making mistakes and losing
good opportunities. Moreover, a synthesis becomes all the more
important when one thinks of the little time that policy-makers
and managers have to plough through all
the available information, much of which could be
repetitious or with inconsistent content, not to mention
outdated data.


This activity is part and parcel of the
Strengthening ICT in Schools and SchoolNet Project in ASEAN
Setting funded by the Japanese Funds-in-Trust and the
ASEAN Foundation. The Project is an attempt to demonstrate
that the use of ICT in education will make a difference in
improving the teaching/learning process through the systematic
integration of the use of ICT into existing educational
curricula on science, mathematics and language. In order to
attain this goal, the following supporting strategies
are implemented: a) documenting of successful



                               SERIES 2004
                                                                    5
Integrating ICTs into Education




                                      experiences and innovative strategies in the use of ICT in
                                      schools from the more advanced countries to serve as
                                      benchmarks and guidance for programme planning and
                                      implementation; b) policy and strategy development,
                                      specifically dealing with integration/mainstreaming of ICT
                                      into national education curriculum; c) development of
                                      integrated ICT-based curriculum, teaching and learning
                                      materials and applications for teaching science, mathematics
                                      and language; d) establishing connectivity and pilot testing
                                      the use of ICT in 24 schools in eight ASEAN countries based
                                      on the previous activities; e) training of teachers in computer
                                      literacy, the use of the ICT-based teaching/learning materials
                                      in science, mathematics and language, telecollaboration and
                                      use of SchoolNets; f) establishment and use of national
                                      SchoolNet to promote sharing of information and resources;
                                      g) the creation of national and ASEAN SchoolNets and
                                      telecollaboration among pilot schools in eight ASEAN
                                      countries; and finally, h) sharing of best practices.


                                      The first activity of the project was documenting the
                                      experiences of selected countries in the South East Asian
                                      countries on the use of technology in education in order to
                                      learn from their successes, as well as avoid the pitfalls and
                                      failures that have occurred in these initiatives. Such tested
                                      techniques and strategies could be adopted to promote the
                                      use of ICT in schools in a most integrated way, contributing
                                      towards improvements in educational quality and learning.


                                      The documentation of experiences was undertaken through
                                      country case studies written by ICT specialists who are
                                      directly involved in the implementation of the ICT for
                                      education programmes in their respective countries in order to:




                                      1   Document, synthesize and extract lessons learned in
                                          the use of ICT in schools and the setting up / impact of
                                      SchoolNets in selected countries in order to help improve
                                      planning, management and implementation of ICT for
                                      education programmes;


                                  6                  ICT LESSONS LEARNED
Preface
2   Provide tools for advocacy as well as guidelines for
    policy-makers and practitioners to support ICT in
education initiatives; and



3    Serve as benchmarks for implementing the project
    activities of the JFIT-funded Strengthening ICT in
Schools and SchoolNet Project in ASEAN Setting, specifically the
integration of ICT into national curricula of ASEAN
countries, the development of Startup toolkit and operation
of SchoolNets


These six case studies are from the following countries and experts:



1   Indonesia – Harina Yuhetty, Director, PUSTEKKOM,
    Jakarta, Indonesia



2   Malaysia – Chan Foong Mae, Principal Assistant
   Director, Communication and Training Sector,
Educational Technology Division, Kuala Lumpur, Malaysia



3   Philippines – Victoria L.Tinio, Director of E-Learning,
   Foundation for Information Technology Education and
Development Inc., Manila, Philippines



4   Singapore – Lim Cher Ping, Assistant Professor, National
    Institute of Education, Singapore



5    South Korea – Okhwa Lee, Chungbuk National
    University, Seoul, South Korea



6   Thailand – Pornpun Waitayangkoon, Assistant to the
    President, The Institute for the Promotion of Teaching
Science and Technology, Bangkok, Thailand


The case studies are very robust and provide a mine of information
which can be overwhelming to the readers, especially the
policy-makers who may not have the time to go over them.




                                SERIES 2004
                                                                       7
Integrating ICTs into Education




                                      Thus a synthesis was necessary to highlight lessons learned
                                      for the benefit of the following audiences:



                                      1    Policy-makers with responsibility for education and ICT
                                          issues, especially but not limited to those within the
                                      ministries of education



                                      2    School-level practitioners especially at the secondary
                                          level, (administrators, teachers, technical support staff),
                                      and those involved in the pilot ASEAN SchoolNet project


                                      The synthesis of these case studies was prepared by Dr. Lim
                                      Cher Ping, an assistant professor at the National Institute of
                                      Education, Nanyang Technological University. He is the chief
                                      investigator of two funded research projects: (1) Effective
                                      Integration of ICT in Singapore Schools: Pedagogical and
                                      Policy Implications (MOE/Singapore), and (2) Supporting
                                      E-discussions with New Technologies in Learning
                                      Communities (M1/Singapore). He has published widely
                                      and internationally in different areas of education technologies,
                                      namely online learning and other ICT-based learning
                                      environments in schools and corporations. Carmelita
                                      Villanueva, Chief of Information Programmes and Services at
                                      UNESCO Bangkok and Tinsiri Siribodhi, ICT Specialist,
                                      have also extensively contributed to editing the manuscript.




                                  8                  ICT LESSONS LEARNED
Executive Summary
Executive Summary

R     apid global technological and economic
      developments have placed greater demands
on education systems. The need to inculcate
                                                         In these six countries, ICT use in education is at
                                                         different stages of development. In its review of
                                                         90 ICT projects in Asia, the UNESCO (2003)
among students the importance of lifelong                comprehensive report groups the countries into
learning, that is, to constantly seek new information,   three categories:
to think critically and to take initiative
has become ever more pressing in our                     1. Advanced countries with integrated ICT in the
fast-changing world. Countries in Asia and the              education system. These include Australia,
Pacific have responded to these challenges in               South Korea and Singapore. Some typical
different forms and at varying levels so as to              characteristics of these countries are as
enable their people to adapt to change, inspire             follows: almost all classrooms are equipped
creativity and innovation, and enhance their                with computers and other ICT tools; the
ability to apply knowledge and solve emerging               student/computer ratio is high; Internet access
problems with confidence.                                   is available in all schools; curriculum revision
Policies and strategies have been developed                 ensures nationwide ICT integration; delivery
to integrate ICTs into education.                           of education is increasingly online.

                                                         2. Countries where national ICT policies and
While ICT use in education in Asia and the                  master plans have been formulated and various
Pacific is relatively recent, it has nevertheless           ICT integration strategies are being applied
made an impact on education systems. A wealth               and tested (although ICT is not fully integrated
 of experiences, good practices and lessons have been       in the education system). These include China,
 generated for the benefit of countries where ICT           Thailand, Japan, Malaysia, the Philippines and
use in education has just begun as well as those            India. While there is great variation in their
countries where ICT application and integration             characteristics, there are nevertheless some
in education are well established. This collective          common features as follows: national ICT
case study aims to:                                         policies in education have been developed, and
                                                            the goals and objectives for introducing ICT
i. describe lessons learned in integrating ICT in           in various aspects of education have been
   education programmes, based on the                       established.
   experiences of six Asian countries namely,
   Indonesia, Malaysia, Philippines, Singapore,          3. Some countries where efforts towards ICT
   South Korea and Thailand; and                            integration efforts and formulation of national
                                                            policies have just begun. There are also
ii. synthesize and analyze ICT integration                  countries that have no relevant policies but are
    experiences in connection with specific lessons         running pilot ICT projects. In both instances,
    learned and highlight best practices and the            however, there is insufficient budget to
    need for further improvements.                          implement policies and work plans and ICT
                                                            infrastructure and penetration are poor. This




                                     SERIES 2004
                                                                                                               9
Integrating ICTs into Education




                                       third category includes Myanmar, Lao PDR,           I. Broader Environmental
                                       Viet Nam, Cambodia, and Bangladesh, among                    Context
                                       others.
                                                                                         1. Education System Responsiveness
                                   Because of the different levels of ICT integration
                                   in the six countries, alongside many similarities         A well-planned and responsive education
                                   in their experiences of ICT integration, there is         system provides an appropriate enabling
                                   a variety of approaches that should be explored           environment for the successful
                                   and examined. An analysis of experiences                  implementation of ICT in education policy
                                   and best practices and associated problems                and programme
                                   has generated lessons learned in the following
                                   eight components of ICT integration in education:         To make ICT an integral part of the
                                   (i) broader environmental context, (ii) policy and        education master plan and ensure
                                   regulatory environment, (iii) management and              programme support, the ICT in education
                                   financing, (iv) ICT in schools – policy, vision           policy should share the same vision as
                                   and strategy, (v) technology infrastructure and           other educational policies or initiatives
                                   connectivity, (vi) curriculum, pedagogy and
                                   content development, (vii) professional               2. ICT in Education Policy and ICT
                                   development, and (viii) monitoring and                   Infrastructure Support
                                   evaluation.
                                                                                             An ICT in education policy that is driven
                                   These components provide the key foundation               by a vision which can be translated into
                                   and framework in setting up ICT for education             action targeted at realistic and manageable
                                   programmes. A synthesis of lessons learned from           goals contributes to successful programme
                                   selected countries in the region provides the basis       implementation
                                   for the development of tools and blueprints to
                                   guide policy formulation and programme                    A holistic approach to ICT in education
                                   improvements. It also serves as an advocacy               policy goes beyond a technological
                                   instrument to gain the support of policy-makers           dimension
                                   and other stakeholders for the appropriate use of
                                   resources to support the integration of ICT in            Adequate physical and technological
                                   education.                                                infrastructures are necessary conditions
                                                                                             for effective ICT integration
                                   The following summary provides an overview
                                   of lessons learned.                                   3. Economic and Social/Cultural
                                                                                            Context

                                                                                             A well-developed ICT infrastructure in the
                                                                                             economic sector facilitates successful
                                                                                             implementation of ICT in education policy




                                  10                                                     ICT LESSONS LEARNED
Executive Summary
    ICT in education policy is one of several         process is manageable and the
    key economic strategies to ensure sustained       development of best practices and lessons
    economic development of any country               learned is gradual. It also provides
                                                      opportunities for evaluations so that the
                                                      policy can be revised and fine-tuned

                                                      Central support from the MOE to pursue
  II. Policy and Regulatory                           a clear and measurable vision helps in
        Environment                                   developing and implementing a
                                                      comprehensive programme for the capacity
1. Policy Development                                 building of schools in using ICT in
                                                      education
    To ensure that ICT in education policy is
    integrated in the national ICT policy,        3. Legal and Regulatory Framework
    Ministries of Education (MOE) should
    work closely with other government                Initial filtering of the Internet from
    organizations, especially those in charge         undesirable websites is necessary in order
    of implementing national policies on ICT          to prevent their harmful influence on
    and telecommunications                            younger students who may not be able to
                                                      discern the veracity and reliability of
    Lessons learned from pilot projects and           information
    studies in education that are carried out
    at different levels of the school system          More than any software or hardware
    provide the basis for further policy              device, better protection is ensured by
    expansion                                         making education on safety issues
                                                      pertaining to the Internet an integral part
    Harmonized implementation of ICT in               of parenting as well as of teaching and
    education programmes can be achieved by           learning activities at home and in the
    defining clearly the roles and                    school
    responsibilities of all departments (within
    the MOE and other relevant ministerial        4. Macro-Economic Impact
    departments) in the implementation of ICT
    master plans, showing clearly the different       To narrow the digital divide, ICT in
    components of project activities, including       education policy should complement other
    budget       allocations,      manpower           government initiatives, such as public
    requirements and timetables.                      education on ICT, donation of computers
                                                      and provision of free Internet access
2. Transforming Policy into Action

    Phased implementation of ICT in education
    policy ensures that the implementation




                                  SERIES 2004
                                                                                                11
Integrating ICTs into Education




                                   5. Inter-Ministerial Collaboration                   heads of departments, their sense of
                                                                                        ownership and involvement is enhanced
                                       Sharing expertise, experiences and
                                       infrastructures among ministries and
                                       government agencies helps to coordinate
                                       and harmonise implementation of ICT in
                                       education programmes                                III. Management and
                                                                                                 Financing
                                       Creating a national policymaking,
                                       regulatory and implementing agency for       1.Leadership and Management
                                       ICT development systematizes inter-
                                       ministerial cooperation on ICT in general,       Having a champion at all levels in the
                                       including education                              education system promotes ICT acceptance

                                       Beyond ministries and government                 Including ‘ICT in Education’ as an
                                       agencies, inter-ministerial collaborations       important component in the development
                                       could involve private sector participation       programme for administrators supports the
                                                                                        introduction of innovative use of ICT in
                                   6. Advocacy and Support from                         schools
                                      Policymakers and Other
                                      Stakeholders                                  2. Harmonizing ICT in Education
                                                                                       Programmes with Other ICT and/
                                       By linking the objectives of ICT in             or Education Initiatives/Projects
                                       education policy with national education
                                       objectives, support from policymakers and        To avoid duplication of work and dilution
                                       other MOE stakeholders, including human          of funds, there should be coordination of
                                       capacity building, could be more                 ICT in education projects and sharing of
                                       forthcoming                                      information on ICT

                                       By making policymakers and stakeholders      3. Dichotomy between Educators
                                       regularly aware of and updated on the           and Technologists
                                       benefits of ICT to education, based on
                                       research results and documentation of            To ensure that ICT in education projects
                                       experiences, advocacy for the acceptance         are not just technology-driven, they should
                                       of ICT use in education is further               be managed by a team composed of
                                       strengthened                                     educators and technologists

                                       By making all decisions taken or amended
                                       by the MOE’s highest steering committee
                                       known to all members of the committee and




                                  12                                                ICT LESSONS LEARNED
Executive Summary
4. Resources at Ministerial and                    IV. ICT in Schools – Policy,
   School Levels                                        Vision and Strategy
    To ensure the site readiness of all schools,   1. ICT in Schools: Vision and Plan
    there must be adequate, initial financial
    investment by the government at the                A clear vision of ICT integration in schools
    national level, especially on basic ICT            that is shared by all members of the school
    infrastructure and resources                       community promotes effective use of ICT
                                                       in the classroom
    Every school is different and each one
    should be given some autonomy to select            An ICT master plan that is formulated
    ICT resources that are most suitable to the        according to a school’s vision and its socio-
    needs of teachers and students                     cultural setting assures effective
                                                       integration of ICT
    Investments in ICT infrastructure and
    resources in schools create an environment     2. Supporting Policies to Facilitate
    that is conducive to learning                     Uptake of ICT

    The MOE should be encouraged to                    To promote ICT uptake in schools, school
    establish a standard budget based on               leaders should initially adopt strategies
    school size and existing resources rather          that make ICT part of the daily routine or
    than to apply one formula for all schools          tasks of the teachers

5. Resources from Donors and the                       To promote use of ICT in schools, the MOE
   Private Sector                                      should set guidelines for schools on the
                                                       integration of ICT in the curriculum,
    Financial and resource support for the             without necessarily imposing these as rules
    implementation of ICT in education policy          or regulations to be strictly adhered to
    is mobilized if school-industry partnership
    is an integral part of such policy. In             ICT use in schools is more likely to be
    addition, schools are able to explore and          facilitated if school leaders employ
    experience emerging technologies and               strategies that provide teachers with a
    pedagogies.                                        platform and support for the integration
                                                       of ICT in the school curriculum
6. Strategies to Ensure
   Sustainability                                      Appointing an ICT coordinator or head of
                                                       ICT department in each school helps to
    Preparing and disseminating guidelines on          ensure administrative and pedagogical
    how to source funds empower schools to             support for the teachers
    look for their own funds and to identify
    expertise to promote sustainability




                                  SERIES 2004
                                                                                                   13
Integrating ICTs into Education




                                   3. Management of ICT Resources                    V. Technology Infrastructure
                                                                                           and Connectivity
                                       Carrying out a SWOT analysis and
                                       applying its findings help to optimise use    1. Mobilizing Support from
                                       of ICT resources                                 Telecommunications and ICT
                                                                                        Organisations and Industries
                                   4. Translation of Laws into
                                      Acceptable School-Level                            Tapping local telephone companies and
                                      Regulations                                        ICT industries for support promotes
                                                                                         affordable Internet connectivity and
                                       Translating ICT in education policy and           computer hardware and software
                                       laws into a set of school-level regulations
                                       and procedures provides a clearer             2. Choice and Mode of Deployment
                                       blueprint for schools on the use of ICT          of Technologies

                                   5. Parents and Community                              When deploying technologies to schools
                                      Involvement                                        throughout the country, establishing a
                                                                                         balance between equity and effectiveness
                                       ICT bridges and strengthens the home-             is necessary
                                       school connection and, if properly
                                       harnessed, promotes parents’ activities and       Deploying ICT in different types of pilot
                                       involvement in the school                         schools or demonstration schools will
                                                                                         generate lessons on how to increase ICT
                                       When parents are encouraged to                    use at different school levels and cull best
                                       participate in and contribute to change           practices
                                       management activities within a school’s
                                       ICT master plan, change occurs more           3. Connectivity Options/Alternatives
                                       quickly
                                                                                         Use of satellite and Internet schemes has
                                       As ICT opens opportunities to collaborate         enabled some countries to reach
                                       with different organizations and people in        marginalised areas or economically
                                       local and international communities,              disadvantaged groups
                                       schools should establish linkages with
                                       different communities to help in developing       Working closely with Internet Service
                                       the overall character of students                 Providers (ISPs) helps in determining
                                                                                         appropriate bandwidth connection in
                                                                                         schools and homes




                                  14                                                 ICT LESSONS LEARNED
Executive Summary
4. Infrastructure to Support and                      in other schools or some government and
   Deliver Teaching and Learning                      charity organizations.

    There is no perfect combination of online     7. Open Source Software
    and offline resources to promote effective
    teaching and learning                             Although open source software (Linux-SIS,
                                                      locally-developed word processor and
    Digital libraries for schools may be              digital toolkit for developing web content)
    introduced as infrastructure to support and       is encouraged in the schools, there are
    deliver teaching and learning                     limitations that must be taken into account
                                                      before schools decide to use open source
5. Emerging Technologies: Dealing                     software
   with Rapid Development of
   Technologies                                   8. Guidelines on Information
                                                     Security
    ICT pilot projects should not take more
    than three years to complete since the            Preparing and disseminating guidelines on
    obsolescence rate of present-day                  ICT security help in dealing with
    technologies is increasing                        information security problems in schools

    Mobile computing offers schools many          9. Integrating School Management
    opportunities that include overcoming            Software with Learning
    constraints of space and giving flexibility      Management System (LMS)
    in anytime-anywhere utilization of ICT in
    schools                                           Maintaining the inter-operability of a
                                                      common school management system while
    Leasing equipment from private companies          ensuring that decoupling is built into the
    can be one solution to the problem of             system is a need expressed by most
    rapidly increasing obsolescence rate of           countries
    present-day technologies
                                                      There should be adequate in-house training
6. Donation of Computers                              to help school staff and students in using
                                                      LMS and in coping with the transition from
    Vocational colleges can be tapped to              manual to automated processes
    provide maintenance service for computers
    donated to schools

    Donated computers that have exceeded
    their lifespan may be redeployed for other
    uses or may be offered to needy students




                                  SERIES 2004
                                                                                                15
Integrating ICTs into Education




                                       VI. Curriculum, Pedagogy                         3. Contents and Services that
                                       and Content Development                             Support Continuous Improvement
                                                                                           of Curriculum Practices
                                   1. Integrating Technology in the
                                      Curriculum and Assessment                             Attracting well-established foreign
                                                                                            education software developers to work with
                                         When teachers perceive ICT as a tool to            local companies helps to develop high
                                         meet curricular goals, they are more likely        quality ICT-based resources
                                         to integrate ICT in their lessons
                                                                                            Establishing a clearing house or digital
                                         Equipping students with ICT skills                 libraries of ready-to-use and customizable
                                         facilitates the effective integration of ICT       ICT-based resources promotes better use
                                         in schools                                         of ICT in teaching and facilitates quick and
                                                                                            easy access to resources for making lesson
                                         Teachers play a pivotal role in the                plans and for teaching
                                         integration of ICT in the school curriculum
                                         and assessment                                 4. Development and Selection of
                                                                                           Culturally Sensitive Content
                                         When ICT is introduced into the assessment
                                         process, there is a need to reconsider the         Having a mechanism in place for
                                         assessment approaches                              evaluating content developed for schools
                                                                                            ensures political and cultural validity,
                                   2. Shift in Pedagogy as a Result of                      reliability and correctness
                                      Integrating ICT in the Curriculum
                                                                                        5. Ethical and Political Implications
                                         Shifting pedagogical approaches to the use        of English as Lingua Franca
                                         of ICT in education is time-consuming
                                                                                            While local content in the local language
                                         Shifting pedagogies, redesigning the               promotes better use of ICT-based resources
                                         curriculum and assessment, and providing           and materials, the use of English in schools
                                         more autonomy to the schools help to               optimizes the potential of ICT (especially
                                         optimize the use of ICT                            the Internet) for teaching and learning

                                         Shifting pedagogical approaches is             6. Intellectual Property Rights
                                         facilitated    through     appropriate            Related to Educational Software
                                         professional development of teachers
                                                                                            A cost-benefit analysis conducted before
                                                                                            deciding on whether to acquire the
                                                                                            intellectual property rights to educational
                                                                                            materials, or to acquire a perpetual license




                                  16                                                    ICT LESSONS LEARNED
Executive Summary
    to use the materials, prevents waste of          teachers’ experience and makes them
    resources                                        comfortable with online learning

                                                     Needs-based just-in-time learning and peer
                                                     coaching ensure further development of
                                                     teachers’ ICT and pedagogical skills
          VII. Professional
            Development                          3. Teachers’ Competencies and
                                                    Standards
1. Policy and Management of
   Teacher Training on ICT                           ICT competency standards serve as a
                                                     benchmark for formulating and evaluating
    To ensure continuous training of teachers        teacher training programmes and use of
    from pre-service teacher education to            ICT in teaching
    induction to in-service professional
    development, training agencies should be         Customizing      national-level     ICT
    mobilized and labour divided among them,         competency standards for each school,
    with the MOE providing central                   depending on its socio-cultural context,
    coordination                                     ensure ICT integration and acceptance

    Professional development is more likely to   4. How to Change Mindset of
    succeed if continuous training of teachers      Teachers
    is a built-in process and is offered as a
    benefit to them                                  A buddy system approach where novice
                                                     teachers work together with expert
    A centralized training administration            teachers in a classroom using ICT
    system for all teaching and non-teaching         contributes towards changing prevailing
    staff is crucial to document and monitor         mindsets
    professional development
                                                 5. Content Focus of Capacity
2. Teacher Training Modalities                      Building for Teachers

    Peer and school-based training of teachers       Training teachers on ICT-related skills
    by their more experienced peers from other       within the context of classroom objectives
    schools or senior instructors from the MOE       and activities ensures development of skills
    ensures that teachers are trained in the         in the integrated use of ICT in teaching
    context of their workplace
                                                     ICT professional development programme
    Incorporating online learning into               for teachers should be planned, taking into
    professional development on ICT enriches         account the vision of ICT in education policy




                                 SERIES 2004
                                                                                                 17
Integrating ICTs into Education




                                   6. Capacity Building for Education                        Research has helped policymakers to
                                      Personnel at All Levels                                formulate ICT targets and goals

                                       Training education personnel at all levels            Evaluation can demonstrate the reasons for
                                       ensures that all aspects of ICT use in                the under-utilization of ICT resources and
                                       schools are implemented in an efficient,              identify major obstacles to their full
                                       coherent and complementary way                        utilization in schools

                                   7. Incentive System and Motivational                  2. Evaluation Methodologies
                                      Strategies for Teachers
                                                                                             Action research is one of the best
                                       Formal certification of in-service professional       methodologies for documenting the process
                                       development that leads to diplomas or degrees         of effective ICT integration
                                       could provide an incentive for teachers to
                                       upgrade and update their skills in and                Assessing the learning impact from ICT
                                       knowledge of ICT integration                          use is better measured through other means
                                                                                             besides the paper-pencil test method
                                       Teachers’ interest in using ICT after their
                                       training is more likely to grow if they are           To gather the most meaningful data on the
                                       provided with computers, training                     integrated use of ICT in schools, both
                                       materials and software for classroom use              quantitative and qualitative methodologies
                                                                                             should be used, employing various data-
                                                                                             gathering instruments, such as case
                                                                                             studies, questionnaires, face-to-face
                                                                                             interviews and focus groups
                                          VIII. Monitoring and
                                                Evaluation                               3. Programme Evaluation

                                   1. Documentation of Benefits of ICT                       Evaluation of ICT in education programme
                                      Use in Education                                       should be a continuous process, covering
                                                                                             planning, implementation, reflection,
                                       Proper use of ICT tools offers students and           refinement, effectiveness and user
                                       teachers learning and teaching opportunities          acceptance
                                       and improves teaching and learning processes
                                                                                             Due to limited experience in ICT use in the
                                       Investment in research and development                region, better quality directions for the
                                       projects and centres has contributed                  programme can be obtained by
                                       towards examining existing pedagogical                benchmarking the quality of ICT projects
                                       practices, revising and refining practices,           against international studies, standards
                                       and exploring new pedagogical                         and best practices
                                       approaches to ICT in education




                                  18                                                     ICT LESSONS LEARNED
Abbreviations
Abbreviations
AICTP    •   Accelerating the Use of ICT in Primary Schools, Singapore

CAT      •   Communications Authority of Thailand

DepEd    •   Department of Education, Philippines

DTI      •   Department of Trade and Industry, Philippines

DOST     •   Department of Science and Technology, Philippines

ETD      •   Educational Technology Division

IDA      •   Infocom Development Authority of Singapore

IPR      •   Intellectua Property Right

IPST     •   Institute for the Promotion of Science and Technology. Thailand

KERIS    •   Korea Education and Research Information Service, South Korea

NIE      •   National Institute of Education, Singapore

MDA      •   Media Development Authority, Singapore

MDC      •   Multimedia Development Corporation, Malaysia

MICT     •   Ministry of Information and Communications Technology, Thailand

MNC      •   Multinational Company

MOE      •   Ministry of Education

MP1      •   First Master Plan for ICT in Education, Singapore

MSC      •   Multimedia Super Corridor, Malaysia

NCB      •   National Computer Board, Singapore

NECTEC   •   National Electronics and Computer Technology Centre, Thailand

RBEC     •   Revitalized Basic Education Curriculum, Philippines

SEI      •   Science Education Institute, Philippines

SITES    •   Second Information Technology in Education Study

SSMS     •   Smart School Management System, Malaysia

TOT      •   Telephone Organization of Thailand

WAN      •   Wide Area Network




                             SERIES 2004
                                                                               19
Korea
     PhilippinesMalaysia
 and Indonesia Philippine
 Korea        South Korea Component
                         Phili
                    Malaysia




                        1
 siaSingapore Philippines
aKoreaIndonesia Indon
 landPhilippinesSingapore Ma
ysiaSingapore      Philippine
               Thailand Si Broader
 land South Korea
   Indonesia        Singapo
  Thailand Indonesia Th Environmental
sia
 Korea
                   Malaysia
          Singapore Indo
 nd Philippines
 ngapore Philippines
          South Korea  Malay
                       South
 iland Indonesia
 reIndonesia       Malaysia Context
                        Sing
nes                 Singapo
  ThailandSouth Korea
 aysia       SingaporePhilip
    Philippines South Ko
sia Indonesia Philippin
            Thailand
apore        Thailand
                    South K
es Malaysia
gapore hailand Indonesia
       T
outh KoreaSouth Malaysi
a          ThailandKorea
                     Indone
Component 1. Broader Environmental Context
      Overview



n
 n
 r
 n
o     I  CT in education policy falls within a broader
         environmental context of the education system,

ot
 a
      covering economic and social infrastructure and
      policies and global market conditions. Elements

n     in the education system, including the national
      curriculum; examination boards; leagues; teacher
 i
 u
      recruitment, training and retention; and the roles
      of major stakeholders in the education system, may
      affect the formulation and implementation of ICT
      in education policy.

 So
Te
      Discussions in this component focus on three
      issues: (i) responsiveness of the education system,
eT    (ii) ICT in education policy and ICT infrastructure

a     support, and, (iii) the economic and social/cultural

 a    context.

aS
 h    The education system and policy support in the
      areas of budget, curriculum, professional
      development and research may facilitate or hinder
      the launching of a country’s ICT in education
      policy, as well as its expansion and sustainability
      in the future. The national ICT infrastructure
      (connectivity and accessibility) may also affect the
      implementation of ICT in education policy. All
      these elements are within a larger environmental
      context that may include the need to develop a
      competitive workforce – regionally and globally,
      the economic cycle that a country or the world is
      undergoing, economic policies (budget cut or
      expansionary fiscal policy), political and social
      stability, the bureaucracy of the system, and so on.



                                           SERIES 2004
                                                             23
Lessons learned




           Based on the experiences of the six countries,
           following are the lessons learned with respect to
           three issues:

           1. Education System Responsiveness
             A well-planned and responsive education
             system provides an appropriate enabling
             environment for the successful implementation
             of ICT in education policy and programme.
             To make ICT an integral part of the education
             master plan and ensure programme support,
             ICT in education policy should share the same
             vision as other educational policies or
             initiatives.

           2. ICT in Education Policy and ICT
              Infrastructure Support
             ICT in education policy that is driven by a vision
             which can be translated into action targeted at
             realistic and manageable goals contributes to
             successful programme implementation.
             A holistic approach to ICT in education policy
             goes beyond a technological dimension.
             Adequate physical and technological
             infrastructures are necessary conditions for
             effective ICT integration.

           3. Economic and Social/Cultural context
             A well-developed ICT infrastructure in the
             economic sector facilitates successful
             implementation of ICT in education policy.
             ICT in education policy is one of several key
             economic strategies to ensure sustained
             economic development of any country.
Component 1. Broader Environmental Context
Synthesis of Experiences

                                          Issue 1
                            Education System Responsiveness



                                                                    lessonlearned              1
    A well-planned and responsive education system provides an appropriate enabling
   environment for the successful implementation of ICT in education policy and programme




T     his means that various aspects in the
     education system, such as policy, budget,
curriculum, professional development, teaching
                                                        learning contexts and activities for students),
                                                        promote enhanced pedagogies (from teacher-
                                                        to student-centred approaches), facilitate more
and learning assessment practices and research          effective organizational structures in the
affect the integration of ICT. Ongoing changes          schools (more autonomy to heads of
in the system and policy may include use of ICT         departments and teachers, more sharing
in all aspects of education. The education system       among teachers, and less bureaucracy in the
must be responsive to technological changes,            organization), and establish stronger links
making it easy to integrate these changes in the        between schools and society (open
system.                                                 communication between schools and parents
                                                        and collaboration with industries and
a. Indonesia: Further to efforts to enhance the         institutes of higher learning).
   quality of education and to improve educational
   relevance and efficiency, the Ministry of          c. South Korea: In a knowledge-based society,
   Education (MOE) is determined to make use of          work and education are integrated. Thus,
   ICT in resolving educational problems. This           knowledge is produced not by a small elite
   policy is stated in the Appendix of Presidential      class but by a mass of active workers in the
   Instruction No. 6 in the year 2000. All               workplace. To make the education system
   departments have responded to the policy              more responsive to the needs of a knowledge-
   positively, although the pace and level of            based society, the Korea Education and
   implementation have varied. Coordinating              Research Information Service (KERIS, 2002,
   teams are being set up to ensure that the policy      pp.4-5) has recommended changes to the
   is implemented effectively and consistently.          education system. The first is a change of
                                                         direction based on learning, not on education.
b. Malaysia: The Ministry of Education (MOE)             Up to now, the main function of school
   considers ICT as a means, not an end in itself.       education has been to deliver knowledge
   All departments in the MOE are actively               accumulated throughout human history. But
   engaged in the implementation of the ICT in           in a knowledge-based society, knowledge is
   education policy. The departments work                delivered and developed by the people. For
   together to develop new media as tools for a          as long as schools maintain the cramming
   richer curricula (tools that provide authentic        system of education, it will be difficult to




                                                                                                      25
Integrating ICTs into Education




                                       cultivate new intelligence essential for a          However, integration requires effective
                                       successful knowledge-based society.                 coordination and communication among the
                                                                                           decentralized administrative structures, within
                                       The second change is to have the education          and outside the MOE. This has been rather
                                       system focus on students. In an industrial          difficult to handle at this stage because of
                                       society, standardized textbooks and identical       frequent staff transfers of personnel in the
                                       teaching methods are used in educating              responsible units. Current efforts focus on the
                                       students who have different aptitudes and           implementation of a school-based
                                       learning habits. In a knowledge-based society,      management approach in a number of pilot
                                       the main focus of education is the individual       schools to prepare them for responsibilities
                                       student.                                            in the areas of policy, budget, curriculum,
                                                                                           professional development, research, and
                                       The third change is the introduction of a           general affairs.
                                       creative and self-directed education method.
                                       The new knowledge for the knowledge-based         e. Singapore: Teaching and assessment
                                       society is living knowledge that takes into          methods are reviewed and modified
                                       account many factors, such as real life              continuously to nurture thinking skills and
                                       situations and problems.                             creativity and to encourage knowledge
                                                                                            generation and application. Various initiatives
                                       Recognising the social paradigm shift, top-          have been implemented over the years:
                                       level decision makers have supported the             Thinking Programme, Project Work,
                                       long-term plan for ICT in education, leading         Integrated Programmes (for secondary
                                       to the country’s ICT in education policies           schools and junior colleges) and Fostering a
                                       implemented in 1989 up to the present.               Spirit of Innovation and Enterprise in Schools.
                                                                                            The Project Work (PW), implemented in the
                                   d. Thailand : To make the education system               schools since 2000, provides students with an
                                      more responsive, the newly established school         integrated learning experience to explore
                                      curriculum standards in eight key learning            inter-relationships and inter-connectedness
                                      areas incorporate ICT as a tool to support the        among different disciplines. It encourages the
                                      shift to student-centred approaches. The              application of creative and critical thinking
                                      integration of ICT in the curriculum is               skills and provides opportunities to develop
                                      encouraged and driven by several projects and         communication, collaborative and lifelong
                                      initiatives in line with national and local ICT       learning skills. Another initiative is the
                                      policies, e.g. EdNet, SchoolNet, Teacher              Integrated Programmes (IP) where a broader
                                      Support System and ICT Training Centre                and more flexible Junior College (JC)
                                      Schools. At the same time, administrative             curriculum and a more diverse JC/Upper
                                      measures at the ministerial level are mandated        Secondary Programme are developed to better
                                      to facilitate the operation of responsible units      prepare students for varied challenges in the
                                      at departmental levels in the development of          future. The revised JC curriculum will be first
                                      ICT educational resources, e.g. e-Learning, e-        offered to JC 1 students in 2006, while the
                                      Book, on-line testing system and educational          first batch of approved IP schools will admit
                                      multimedia to support teaching and learning           students in 2004. In all these initiatives, ICT
                                      in all subject areas. Several special task force      is a mediating tool. The first Master Plan for
                                      committees have been established to move              ICT in Education (MP1) is well placed and
                                      these activities forward.                             supported within the education system.




                                  26                                                      ICT LESSONS LEARNED
Component 1. Broader Environmental Context
                                                                     lessonlearned              2
   To make ICT an integral part of the education master plan to and ensure programme
   support, ICT in education policy should share the same vision as other educational policies
   or initiatives




W     ith a clear and common vision, ICT
      becomes part and parcel of education
plans, ensuring its implementation. It also
                                                      c. Singapore: MP1 was implemented in 1997,
                                                         the same year as the launching of the vision,
                                                         “Thinking Schools, Learning Nation”. Under
enables education stakeholders to examine                this vision, the MOE has shifted from
opportunities for ICT in education.                      efficiency- to ability-driven education aimed
                                                         at developing and harnessing the abilities and
a. Malaysia: A mission statement formalized by           potential of every child. This vision is
   the MOE in 1995 reflects the Ministry’s               consistent with the objectives of MP1, that is,
   commitment to the goals of Vision 2020: “To           to create a student-centred learning
   develop a world class quality education               environment, inculcate good values and
   system which will realize the full potential of       nurture thinking skills and creativity through
   the individual and fulfil the aspirations of the      the formal and informal curricula.
   Malaysian nation.” This vision is consistent
   with the objectives of ICT in education            d. South Korea: The objectives of the ICT in
   policies.                                             education policies are consistent with changes
                                                         to the education system as proposed by KERIS
b. Philippines: The overall goal of education            in 2002, covering (i) a change of direction
   at all levels is the development of a higher          based on learning that is geared towards
   level of thinking skills (e.g., abstracting,          construction and generation of knowledge; (ii)
   planning, critical thinking and problem               a focus on students; and (iii) a creative and
   solving). In support of this, the ICT in              self-directed education approach where
   education policy envisions that ICT will be           educationstakeholders are given more
   used as a mediating tool in education to              autonomy.
   engage students in a higher level of thinking.




                                    SERIES 2004
                                                                                                       27
Integrating ICTs into Education




                                                                             Issue 2
                                                 ICT in Education Policy and ICT Infrastructure Support



                                                                                                       lessonlearned               1
                                        An ICT in education policy that is driven by a vision which can be translated into action
                                       targeted at realistic and manageable goals contributes to successful programme implementation




                                   R    ealistic goals are observable and
                                        measurable. For example, “by the end of
                                   2005, X number of teachers would have been
                                                                                              To facilitate the use of the Internet for more
                                                                                              effective teaching and learning.

                                   trained in the use of ICT in science, mathematics     b. Malaysia : The objectives of the ICT in
                                   and language” or “by the end of 2005, an                 education policy are in support of the goal to
                                   electronic library would have been set up to             achieve a world class education system by
                                   support teaching/learning and training                   2020. Thus, ICT is used as an enabler to
                                   activities”. During the different phases of ICT          reduce digital gaps among the schools, as a
                                   in education policies, these goals can be assessed       teaching and learning tool, and as a tool to
                                   to identify gaps and adopt strategies to address         increase the productivity, efficiency and
                                   them.                                                    effectiveness of the management system.
                                                                                            When fully developed, the Malaysian Smart
                                   a. Indonesia: Based on the vision of life-long           School is expected have the following
                                      learning, the working teams of MOE have               features:
                                      developed a five-year action plan (2001-2005)
                                      for integrating ICT in education. The Plan               A philosophy that affirms students’ ability
                                      covers the following:                                    to learn if taught, and responds to the high
                                                                                               expectations from students
                                         To prepare a masterplan for the
                                         development of human resources for ICT.               A broad curriculum that considers students’
                                                                                               different capabilities and needs
                                         To develop ICT networks for public and
                                         private universities, as well as research and         A school climate that is conducive to
                                         education networks in the country.                    learning

                                         To develop and implement ICT curricula                An on-going assessment that supports
                                         for all levels of education.                          good instruction

                                         To use ICT as an essential part of the                Strong and professional principals and
                                         curricula and learning tools in schools,              teachers
                                         universities and training centres.
                                                                                               A high level of parent and community
                                         To participate in global learning and other           involvement and support
                                         networks.




                                  28                                                      ICT LESSONS LEARNED
Component 1. Broader Environmental Context
c. Singapore: Based on the vision, “Thinking            learning      approaches      engenders
   Schools, Learning Nation”, the blueprint for         innovations and encourages new curricula
   MP1 consists of four main goals:                     and new assessment methods to meet the
                                                        objectives of education. In addition, MP1
     Enhance linkages between the school and            provides schools with autonomy to use
     the world around it, so as to expand and           ICT resources flexibly to meet the needs
     enrich the learning environment: Teachers          of students. ICT also enhances learning
     and students can access a wealth of                and school administration.
     educational resources outside the school
     and collaborate with other educational             Promote administrative and management
     institutions - local and foreign, and the          excellence in the education system: ICT
     community at large. With these new                 promotes efficient communication within
     learning connections, students develop             the school, among schools and between
     appropriate perspectives on working and            them and the MOE. It also enhances school
     living in an increasingly borderless and           administration and effective decision-
     complex world.                                     making at all levels.

     Encourage creative thinking, lifelong        d. Thailand: The e-Education component of the
     learning and social responsibility:             2001-2010 National ICT Master Plan in
     Students develop competencies in                education is fully supportive of the vision of
     accessing, analyzing and applying               lifelong learning. It aims to develop
     information, and cultivate independent          mechanisms for effective educational policy
     learning. ICT-based learning strategies         and management, improve and develop the
     help to develop the students’ ability to        ICT infrastructure to provide education for all,
     think creatively, to cooperate with one         promote and develop human resources at all
     another and to make sound value                 levels, accelerate the development of
     judgments.                                      knowledge and information, and provide more
                                                     access to knowledge and information.
     Generate innovations in education: The
     integration of ICT-based teaching and




                                 SERIES 2004
                                                                                                    29
Integrating ICTs into Education




                                                                                                         lessonlearned            2
                                       A holistic approach to ICT in education policy goes beyond a technological dimension




                                   A    lthough ICT infrastructure may be a
                                        necessary condition for successful ICT
                                   integration in education, it is not an end in itself.
                                                                                             particularly through non-traditional funding
                                                                                             schemes.

                                   The ICT in education policy should consider other       b. Singapore: Four key areas are covered in
                                   aspects, such as the curriculum, assessment, ICT           MP1: curriculum and assessment, learning
                                   resources, professional development of teachers,           resources, teacher development, and physical
                                   research and development and fund generation.              and technological infrastructure.

                                   a. Philippines: The ICT Plan for Basic Education        c. Thailand: MOE’s ICT Plan focuses on ICT
                                      focuses on seven key areas: infrastructure              use in four areas: improving the quality of
                                      development; technical support; teacher training        teaching and learning, developing the
                                      in the design, production and use of ICT-based          educational management and administration
                                      instructional materials; research and                   system, building the capacity of education
                                      development; technology integration in the              personnel, and developing educational ICT
                                      curriculum; use of innovative technologies in           infrastructure.
                                      education and training; and fund generation,




                                  30                                                        ICT LESSONS LEARNED
Component 1. Broader Environmental Context
                                                                     lessonlearned               3
   Adequate physical and technological infrastructures are necessary conditions for effective
   ICT integration




A    ccording to many researchers, the most
     frequently mentioned problem in
integrating ICT in education is the insufficient
                                                         of Vocational Secondary Education in
                                                         developing local area network for some
                                                         vocational secondary schools.
number of computers (Cheung, 1997; Williams,
Coles, Wilson, Richardson, & Tuson, 2000;                Another good example is WANKota (City Wide
Pelgrum, 2001). Countries with adequate                  Area Network of Schools) that is managed by
budgets for ICT in education tend to have good           Directorate of Vocational Secondary Education.
physical and technological infrastructures. Other        This programme was developed to connect
countries have successfully overcome budget              vocational schools in one district through the
constraints and are able to provide necessary            use of wireless technology. Each school is
infrastructure based on the needs of the school          connected to the centre (server school) utilising
or region. Some other countries that have large          radio frequency. In other words, WANKota
budgets for ICT in education lack the expertise          serves as:
to identify appropriate hardware and software
to purchase and, as a result, ICT integration is        1. a means for information and communication
not well-supported by adequate infrastructure.             among schools within a specific district,
                                                           including junior high school, vocational
a. Indonesia : Some programmes have been                   secondary school and senior secondary
   launched to provide ICT infrastructure in               school;
   schools. Among the programmes are OSOL
   (One School One Computer Laboratory) and             2. a server for learning materials (especially
   WAN Kota. OSOL is a programme of the                    modules) in all subjects required by students;
   Ministry of Communication and Information
   under Ministerial Decree 17/KEP/                     3. a centre for information technology training;
   M.KOMINFO/4/2003, through which the
   Government encourages all concerned parties          4. a centre for distance learning.
   to assist in providing good computers for schools
   at low prices. Many members of the private           5. a digital library centre that can be accessed
   sector are collaborating among themselves to            by all schools in a specific district.
   produce low-priced computers (US$170–180
   each) as well as software for teaching purposes.    b. Malaysia : Various types of schools are
   Through their efforts, it is hoped that every          equipped based on their needs, location and
   school will have its own computer laboratory           region. Three models of ICT infrastructure
   facility. In addition, other members of the            are found in pilot schools under the Smart
   private sector are helping to solve the country’s      Schools Project.
   ICT infrastructure problem. Microsoft
   Indonesia, for example, is cooperating with              Level B provides 37 computers. 21 are
   many concerned parties. For every used                   placed in a computer laboratory and the
   computer donated to a school, Microsoft                  rest are in the resource centre and
   Company has provided Microsoft Office for                administrative office. There are two
   free. Microsoft Windows and Microsoft Office             notebooks and three servers per school.
   to be used for education purposes are offered at         The computers are connected to the
   a reduced price of about 2.5 USD/license for             Internet by Fast Ethernet backbone with
   MS Windows 98 and MS Office. Another                     128/64 kbps leased line.
   example is Cisco’s assistance to the Directorate



                                     SERIES 2004
                                                                                                         31
Integrating ICTs into Education




                                          Level B+ provides the computer laboratory         with respect to power, space and furniture
                                          with 81 computers, two notebooks and              required for an ICT-enriched school
                                          three servers. Six computers are placed in        environment, were incorporated into future
                                          each of the 15 classrooms and science             school building specifications.
                                          laboratories. Computers in the resource
                                          centre and the administrative office are        d. South Korea: Construction of an
                                          supported by 128/64 kbps leased line.              infrastructure to facilitate ICT use in
                                                                                             education was initiated under the Three-Year
                                          Level A provides computers in full                 Plan for the Construction of ICT Infrastructure
                                          classrooms. The schools are located in             (1997-99).This was revised under the
                                          urban areas and are equipped with 520              Comprehensive Plan for ICT Use in
                                          computers, five notebooks and six servers          Elementary and Secondary Schools (1998-
                                          with 512/256 kbps leased line. 35                  2002) and again modified in 1999. The current
                                          computers are placed in each of the four           policy is the Five-Year Plan for Education
                                          computer laboratories, seven computers in          Development (1999-2003). In January 2000,
                                          each of the 40 classrooms, seven                   President Kim Dae Jung, announced his goal
                                          computers in each science laboratory, and          to complete the Comprehensive Plan for ICT
                                          the rest are in the resource centre, the           Use in Education by the end of 2000 and
                                          teachers’ room, and the administrative             ordered the construction of infrastructure to
                                          office.                                            facilitate ICT use in education, in preparation
                                                                                             for the 21st century knowledge-based society
                                   Countries that face budget constraints could              and in accordance with the Seventh School
                                   adapt these models.                                       Curriculum. In April 2000, the Ministry of
                                                                                             Education and Human Resources
                                   c. Singapore: As a guideline for schools, MP1             Development passed a new budget for the
                                      set out national standards for ICT                     Comprehensive Plan for ICT Use in
                                      infrastructure by the year 2002, which                 Education.
                                      envisaged that students would spend up to
                                      30% of their study time using ICT. A student-         The Comprehensive Plan was completed with
                                      computer ratio of 2:1 was targeted for every          cooperation from the Ministry of Planning and
                                      school by 2002. All primary schools were              Budget and the Ministry of Information and
                                      initially provided with a student-computer            Communication and the infrastructure for ICT
                                      ratio of 6.6:1, while secondary schools and           use in education was constructed. As a result,
                                      junior colleges had an initial student-computer       every elementary and secondary school in the
                                      ratio of 5:1. Students were also provided             country has installed a LAN and is connected
                                      access to ICT facilities in all learning areas in     to the Internet, marking the first time that this
                                      the school, including classrooms, libraries and       has been achieved on a national scale
                                      special rooms, besides computer laboratories.         anywhere in the world. More than 13,000
                                      This encouraged effective integration of ICT          computer laboratories are now in use by
                                      in the curriculum.                                    teachers and students in these schools. Each
                                                                                            of the 222,000 classrooms has PCs and
                                       MP1 provided school-wide networking in               multimedia equipment. PCs have also been
                                       every school and allowed access to                   distributed to every member of the 340,000
                                       courseware, the Internet and digitized media         teaching staff. Thus, all elementary and
                                       resources in all classrooms and learning areas.      secondary schoolteachers are able to use the
                                       Networking also allowed sharing of teaching          Internet as a teaching-learning resource.
                                       resources within and between schools. All
                                       schools were linked through a Wide Area            e. Thailand: There are several projects in which
                                       Network (WAN), which was eventually                   educators and researchers employ innovative
                                       connected to the high-speed backbone of               strategies to combine old and new
                                       Singapore ONE. Teachers and students from             technologies, exploiting the potential of both,
                                       primary four and above were given email               and making decisions about the best medium
                                       accounts. Additional physical infrastructure,         to convey information and to improve


                                  32                                                       ICT LESSONS LEARNED
Component 1. Broader Environmental Context
learning. One notable example is Sukhothai        A more recent example is the development of
Thammathirat Open University’s School of          a Linux School Internet Server (Linux SIS)
Education (STOU) that offers in-service           by the National Electronics and Computer
programmes (two-year and four-year degree         Technology Centre (NECTEC), offering the
programmes and one-year teaching                  Government a cheaper alternative to move
certificates) for the professional upgrading of   schools beyond the first phase of Internet
teachers. A six-credit course in STOU may         implementation and eliminating the need to
consist of 15 units of printed text and           invest on expensive server software. It also
workbooks, 15 twenty-minute radio                 overcame the language barrier since
programmes, 3-5 half-hour TV programmes,          documentation is in the Thai language.
1-3 audio-cassettes and 10-25 hours of face-
to-face tutorials.




                                SERIES 2004
                                                                                             33
Integrating ICTs into Education




                                                                              Issue 3
                                                              Economic and Social/Cultural Context



                                                                                                         lessonlearned               1
                                       A well-developed ICT infrastructure in the economic sector facilitates successful
                                       implementation of ICT in education policy




                                   T   here should be a national ICT plan to
                                       develop basic ICT infrastructure in the country.
                                   This plan should provide a foundation for ICT in
                                                                                                switches to provide fibre to the buildings.
                                                                                                This network has a 5-gigabit international
                                                                                                gateway with direct links to the United
                                   education policy.                                            States, Europe, and Japan, as well as other
                                                                                                countries in Southeast Asia.
                                   a. Malaysia: The Multimedia Super Corridor
                                      (MSC), launched in August 1996, is a regional             The Multimedia Development Corporation
                                      launch site for companies developing or using             (MDC), a one-stop shop that manages and
                                      leading multimedia technology. It has facilitated         markets the MSC. The MDC’s mission is to
                                      successful implementation of ICT in education             create the best environment for private sector
                                      policy. It brings together four key elements:             companies to use multimedia and to promote
                                                                                                investments in the MSC.
                                         Best possible physical infrastructure,
                                         including Kuala Lumpur City Centre, the          b. Singapore: The Civil Service Computerization
                                         new Kuala Lumpur International Airport,             Programme launched in 1982 paved the way for
                                         rapid rail links to Kuala Lumpur, a smart           nationwide computerization and set the pace for
                                         highway, and two intelligent garden cities          ICT application in Singapore. This was followed
                                         (Cyberjaya and Putrajaya).                          by the National IT Plan (NITP) in which the
                                                                                             National Computer Board (NCB) made
                                         New laws, policies, and practices designed          improvements to the ICT infrastructure as part
                                         to enable and encourage electronic                  of a seven-pronged ICT strategy. The current
                                         commerce, facilitate the development of             phase of ICT initiatives began in 1991 with the
                                         multimedia applications, and position               launch of the IT 2000 Master Plan. Singapore
                                         Malaysia as a regional leader in intellectual       will be transformed into an intelligent island,
                                         property protection.                                where ICT permeates every aspect of life – at
                                                                                             home, work and play. These initiatives in
                                         High capacity global communications                 infrastructure development provide the basic
                                         infrastructure built on the MSC’s 2.5 – 10          foundation for the introduction of ICT in
                                         gigabit digital optical fibre backbone and          education.
                                         using Asynchronous Transfer Mode (ATM)




                                  34                                                       ICT LESSONS LEARNED
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Ict in~1

  • 1.
  • 2. ISBN 92-9223-015-8 © UNESCO 2004 Published by the UNESCO Asia and Pacific Regional Bureau for Education 920 Sukhumvit Rd., Prakanong Bangkok 10110, Thailand Printed in Thailand The designations employed and the presentation of material throughout the publication do not imply the expression of any opinion whatsoever on the part of UNESCO concerning the legal status of any country, territory, city or area or of its authorities, or concerning its frontiers or boundaries.
  • 3. Korea PhilippinesMalaysia and Indonesia Philippin Korea South KoreaPhili siaSingapore Malaysia Philippines aKoreaIndonesia Indon landPhilippinesSingapore Integrating ICT Ma ysiaSingapore Philippine Thailand S land South Korea Indonesia Singapo Thailand Indonesia T into Education sia Korea Malaysia Singapore Indo nd Philippines ngapore Philippines South Korea Malay South A Collective Case Study of Six reIndonesia iland Indonesia Malaysia Asian Countries Sing nes ThailandSouth Korea aysia Singap SingaporePhili Philippines South Ko Indonesia • Malaysia • Philippines • sia Indonesia Philippin Singapore • South Korea • Thailand Thailand apore Thailand South K es Malaysia gapore hailand Indonesia T outh KoreaSouth Malaysi a ThailandKorea Indone
  • 4. Contents Integrating ICT into Education 1 y Kh Preface 5 Mi Executive Summary 9 hp Abbreviations 20 ne S 1 Broader Environmental Context 21 a 2 Policy and Regulatory Environment 37 s 3 Management and Financing 57 ae 4 ICT in Schools – Policy, Vision and Strategy 73 S e 5 Technology Infrastructure and Connectivity 85 e u 6 Curriculum, Pedagogy and Content Development 101 P 117 S 7 8 Professional Development Monitoring and Evaluation 133 o SERIES 2004 3
  • 5. Preface Preface This package entitled "Integrating ICTs into Education: Lessons Learned" arose from the rapidly growing body of experiences, and innovative strategies and approaches from countries in Asia and the Pacific. Although the region has recently embarked on this new field of largely untested grounds, since many countries have leap frogged into the opportunities that ICTs can offer, showing exciting results, this wealth of experiences certainly deserves attention. Numerous case studies have already been written on the use of ICTs for education in Asia and the Pacific, but distilling these experiences, and culling out lessons learned, and innovative strategies and practices has not yet been conducted. This becomes all the more needed when one thinks of the potential waste of funds and investment (setting up ICT infrastructure and facilities), if we are to avoid re-making mistakes and losing good opportunities. Moreover, a synthesis becomes all the more important when one thinks of the little time that policy-makers and managers have to plough through all the available information, much of which could be repetitious or with inconsistent content, not to mention outdated data. This activity is part and parcel of the Strengthening ICT in Schools and SchoolNet Project in ASEAN Setting funded by the Japanese Funds-in-Trust and the ASEAN Foundation. The Project is an attempt to demonstrate that the use of ICT in education will make a difference in improving the teaching/learning process through the systematic integration of the use of ICT into existing educational curricula on science, mathematics and language. In order to attain this goal, the following supporting strategies are implemented: a) documenting of successful SERIES 2004 5
  • 6. Integrating ICTs into Education experiences and innovative strategies in the use of ICT in schools from the more advanced countries to serve as benchmarks and guidance for programme planning and implementation; b) policy and strategy development, specifically dealing with integration/mainstreaming of ICT into national education curriculum; c) development of integrated ICT-based curriculum, teaching and learning materials and applications for teaching science, mathematics and language; d) establishing connectivity and pilot testing the use of ICT in 24 schools in eight ASEAN countries based on the previous activities; e) training of teachers in computer literacy, the use of the ICT-based teaching/learning materials in science, mathematics and language, telecollaboration and use of SchoolNets; f) establishment and use of national SchoolNet to promote sharing of information and resources; g) the creation of national and ASEAN SchoolNets and telecollaboration among pilot schools in eight ASEAN countries; and finally, h) sharing of best practices. The first activity of the project was documenting the experiences of selected countries in the South East Asian countries on the use of technology in education in order to learn from their successes, as well as avoid the pitfalls and failures that have occurred in these initiatives. Such tested techniques and strategies could be adopted to promote the use of ICT in schools in a most integrated way, contributing towards improvements in educational quality and learning. The documentation of experiences was undertaken through country case studies written by ICT specialists who are directly involved in the implementation of the ICT for education programmes in their respective countries in order to: 1 Document, synthesize and extract lessons learned in the use of ICT in schools and the setting up / impact of SchoolNets in selected countries in order to help improve planning, management and implementation of ICT for education programmes; 6 ICT LESSONS LEARNED
  • 7. Preface 2 Provide tools for advocacy as well as guidelines for policy-makers and practitioners to support ICT in education initiatives; and 3 Serve as benchmarks for implementing the project activities of the JFIT-funded Strengthening ICT in Schools and SchoolNet Project in ASEAN Setting, specifically the integration of ICT into national curricula of ASEAN countries, the development of Startup toolkit and operation of SchoolNets These six case studies are from the following countries and experts: 1 Indonesia – Harina Yuhetty, Director, PUSTEKKOM, Jakarta, Indonesia 2 Malaysia – Chan Foong Mae, Principal Assistant Director, Communication and Training Sector, Educational Technology Division, Kuala Lumpur, Malaysia 3 Philippines – Victoria L.Tinio, Director of E-Learning, Foundation for Information Technology Education and Development Inc., Manila, Philippines 4 Singapore – Lim Cher Ping, Assistant Professor, National Institute of Education, Singapore 5 South Korea – Okhwa Lee, Chungbuk National University, Seoul, South Korea 6 Thailand – Pornpun Waitayangkoon, Assistant to the President, The Institute for the Promotion of Teaching Science and Technology, Bangkok, Thailand The case studies are very robust and provide a mine of information which can be overwhelming to the readers, especially the policy-makers who may not have the time to go over them. SERIES 2004 7
  • 8. Integrating ICTs into Education Thus a synthesis was necessary to highlight lessons learned for the benefit of the following audiences: 1 Policy-makers with responsibility for education and ICT issues, especially but not limited to those within the ministries of education 2 School-level practitioners especially at the secondary level, (administrators, teachers, technical support staff), and those involved in the pilot ASEAN SchoolNet project The synthesis of these case studies was prepared by Dr. Lim Cher Ping, an assistant professor at the National Institute of Education, Nanyang Technological University. He is the chief investigator of two funded research projects: (1) Effective Integration of ICT in Singapore Schools: Pedagogical and Policy Implications (MOE/Singapore), and (2) Supporting E-discussions with New Technologies in Learning Communities (M1/Singapore). He has published widely and internationally in different areas of education technologies, namely online learning and other ICT-based learning environments in schools and corporations. Carmelita Villanueva, Chief of Information Programmes and Services at UNESCO Bangkok and Tinsiri Siribodhi, ICT Specialist, have also extensively contributed to editing the manuscript. 8 ICT LESSONS LEARNED
  • 9. Executive Summary Executive Summary R apid global technological and economic developments have placed greater demands on education systems. The need to inculcate In these six countries, ICT use in education is at different stages of development. In its review of 90 ICT projects in Asia, the UNESCO (2003) among students the importance of lifelong comprehensive report groups the countries into learning, that is, to constantly seek new information, three categories: to think critically and to take initiative has become ever more pressing in our 1. Advanced countries with integrated ICT in the fast-changing world. Countries in Asia and the education system. These include Australia, Pacific have responded to these challenges in South Korea and Singapore. Some typical different forms and at varying levels so as to characteristics of these countries are as enable their people to adapt to change, inspire follows: almost all classrooms are equipped creativity and innovation, and enhance their with computers and other ICT tools; the ability to apply knowledge and solve emerging student/computer ratio is high; Internet access problems with confidence. is available in all schools; curriculum revision Policies and strategies have been developed ensures nationwide ICT integration; delivery to integrate ICTs into education. of education is increasingly online. 2. Countries where national ICT policies and While ICT use in education in Asia and the master plans have been formulated and various Pacific is relatively recent, it has nevertheless ICT integration strategies are being applied made an impact on education systems. A wealth and tested (although ICT is not fully integrated of experiences, good practices and lessons have been in the education system). These include China, generated for the benefit of countries where ICT Thailand, Japan, Malaysia, the Philippines and use in education has just begun as well as those India. While there is great variation in their countries where ICT application and integration characteristics, there are nevertheless some in education are well established. This collective common features as follows: national ICT case study aims to: policies in education have been developed, and the goals and objectives for introducing ICT i. describe lessons learned in integrating ICT in in various aspects of education have been education programmes, based on the established. experiences of six Asian countries namely, Indonesia, Malaysia, Philippines, Singapore, 3. Some countries where efforts towards ICT South Korea and Thailand; and integration efforts and formulation of national policies have just begun. There are also ii. synthesize and analyze ICT integration countries that have no relevant policies but are experiences in connection with specific lessons running pilot ICT projects. In both instances, learned and highlight best practices and the however, there is insufficient budget to need for further improvements. implement policies and work plans and ICT infrastructure and penetration are poor. This SERIES 2004 9
  • 10. Integrating ICTs into Education third category includes Myanmar, Lao PDR, I. Broader Environmental Viet Nam, Cambodia, and Bangladesh, among Context others. 1. Education System Responsiveness Because of the different levels of ICT integration in the six countries, alongside many similarities A well-planned and responsive education in their experiences of ICT integration, there is system provides an appropriate enabling a variety of approaches that should be explored environment for the successful and examined. An analysis of experiences implementation of ICT in education policy and best practices and associated problems and programme has generated lessons learned in the following eight components of ICT integration in education: To make ICT an integral part of the (i) broader environmental context, (ii) policy and education master plan and ensure regulatory environment, (iii) management and programme support, the ICT in education financing, (iv) ICT in schools – policy, vision policy should share the same vision as and strategy, (v) technology infrastructure and other educational policies or initiatives connectivity, (vi) curriculum, pedagogy and content development, (vii) professional 2. ICT in Education Policy and ICT development, and (viii) monitoring and Infrastructure Support evaluation. An ICT in education policy that is driven These components provide the key foundation by a vision which can be translated into and framework in setting up ICT for education action targeted at realistic and manageable programmes. A synthesis of lessons learned from goals contributes to successful programme selected countries in the region provides the basis implementation for the development of tools and blueprints to guide policy formulation and programme A holistic approach to ICT in education improvements. It also serves as an advocacy policy goes beyond a technological instrument to gain the support of policy-makers dimension and other stakeholders for the appropriate use of resources to support the integration of ICT in Adequate physical and technological education. infrastructures are necessary conditions for effective ICT integration The following summary provides an overview of lessons learned. 3. Economic and Social/Cultural Context A well-developed ICT infrastructure in the economic sector facilitates successful implementation of ICT in education policy 10 ICT LESSONS LEARNED
  • 11. Executive Summary ICT in education policy is one of several process is manageable and the key economic strategies to ensure sustained development of best practices and lessons economic development of any country learned is gradual. It also provides opportunities for evaluations so that the policy can be revised and fine-tuned Central support from the MOE to pursue II. Policy and Regulatory a clear and measurable vision helps in Environment developing and implementing a comprehensive programme for the capacity 1. Policy Development building of schools in using ICT in education To ensure that ICT in education policy is integrated in the national ICT policy, 3. Legal and Regulatory Framework Ministries of Education (MOE) should work closely with other government Initial filtering of the Internet from organizations, especially those in charge undesirable websites is necessary in order of implementing national policies on ICT to prevent their harmful influence on and telecommunications younger students who may not be able to discern the veracity and reliability of Lessons learned from pilot projects and information studies in education that are carried out at different levels of the school system More than any software or hardware provide the basis for further policy device, better protection is ensured by expansion making education on safety issues pertaining to the Internet an integral part Harmonized implementation of ICT in of parenting as well as of teaching and education programmes can be achieved by learning activities at home and in the defining clearly the roles and school responsibilities of all departments (within the MOE and other relevant ministerial 4. Macro-Economic Impact departments) in the implementation of ICT master plans, showing clearly the different To narrow the digital divide, ICT in components of project activities, including education policy should complement other budget allocations, manpower government initiatives, such as public requirements and timetables. education on ICT, donation of computers and provision of free Internet access 2. Transforming Policy into Action Phased implementation of ICT in education policy ensures that the implementation SERIES 2004 11
  • 12. Integrating ICTs into Education 5. Inter-Ministerial Collaboration heads of departments, their sense of ownership and involvement is enhanced Sharing expertise, experiences and infrastructures among ministries and government agencies helps to coordinate and harmonise implementation of ICT in education programmes III. Management and Financing Creating a national policymaking, regulatory and implementing agency for 1.Leadership and Management ICT development systematizes inter- ministerial cooperation on ICT in general, Having a champion at all levels in the including education education system promotes ICT acceptance Beyond ministries and government Including ‘ICT in Education’ as an agencies, inter-ministerial collaborations important component in the development could involve private sector participation programme for administrators supports the introduction of innovative use of ICT in 6. Advocacy and Support from schools Policymakers and Other Stakeholders 2. Harmonizing ICT in Education Programmes with Other ICT and/ By linking the objectives of ICT in or Education Initiatives/Projects education policy with national education objectives, support from policymakers and To avoid duplication of work and dilution other MOE stakeholders, including human of funds, there should be coordination of capacity building, could be more ICT in education projects and sharing of forthcoming information on ICT By making policymakers and stakeholders 3. Dichotomy between Educators regularly aware of and updated on the and Technologists benefits of ICT to education, based on research results and documentation of To ensure that ICT in education projects experiences, advocacy for the acceptance are not just technology-driven, they should of ICT use in education is further be managed by a team composed of strengthened educators and technologists By making all decisions taken or amended by the MOE’s highest steering committee known to all members of the committee and 12 ICT LESSONS LEARNED
  • 13. Executive Summary 4. Resources at Ministerial and IV. ICT in Schools – Policy, School Levels Vision and Strategy To ensure the site readiness of all schools, 1. ICT in Schools: Vision and Plan there must be adequate, initial financial investment by the government at the A clear vision of ICT integration in schools national level, especially on basic ICT that is shared by all members of the school infrastructure and resources community promotes effective use of ICT in the classroom Every school is different and each one should be given some autonomy to select An ICT master plan that is formulated ICT resources that are most suitable to the according to a school’s vision and its socio- needs of teachers and students cultural setting assures effective integration of ICT Investments in ICT infrastructure and resources in schools create an environment 2. Supporting Policies to Facilitate that is conducive to learning Uptake of ICT The MOE should be encouraged to To promote ICT uptake in schools, school establish a standard budget based on leaders should initially adopt strategies school size and existing resources rather that make ICT part of the daily routine or than to apply one formula for all schools tasks of the teachers 5. Resources from Donors and the To promote use of ICT in schools, the MOE Private Sector should set guidelines for schools on the integration of ICT in the curriculum, Financial and resource support for the without necessarily imposing these as rules implementation of ICT in education policy or regulations to be strictly adhered to is mobilized if school-industry partnership is an integral part of such policy. In ICT use in schools is more likely to be addition, schools are able to explore and facilitated if school leaders employ experience emerging technologies and strategies that provide teachers with a pedagogies. platform and support for the integration of ICT in the school curriculum 6. Strategies to Ensure Sustainability Appointing an ICT coordinator or head of ICT department in each school helps to Preparing and disseminating guidelines on ensure administrative and pedagogical how to source funds empower schools to support for the teachers look for their own funds and to identify expertise to promote sustainability SERIES 2004 13
  • 14. Integrating ICTs into Education 3. Management of ICT Resources V. Technology Infrastructure and Connectivity Carrying out a SWOT analysis and applying its findings help to optimise use 1. Mobilizing Support from of ICT resources Telecommunications and ICT Organisations and Industries 4. Translation of Laws into Acceptable School-Level Tapping local telephone companies and Regulations ICT industries for support promotes affordable Internet connectivity and Translating ICT in education policy and computer hardware and software laws into a set of school-level regulations and procedures provides a clearer 2. Choice and Mode of Deployment blueprint for schools on the use of ICT of Technologies 5. Parents and Community When deploying technologies to schools Involvement throughout the country, establishing a balance between equity and effectiveness ICT bridges and strengthens the home- is necessary school connection and, if properly harnessed, promotes parents’ activities and Deploying ICT in different types of pilot involvement in the school schools or demonstration schools will generate lessons on how to increase ICT When parents are encouraged to use at different school levels and cull best participate in and contribute to change practices management activities within a school’s ICT master plan, change occurs more 3. Connectivity Options/Alternatives quickly Use of satellite and Internet schemes has As ICT opens opportunities to collaborate enabled some countries to reach with different organizations and people in marginalised areas or economically local and international communities, disadvantaged groups schools should establish linkages with different communities to help in developing Working closely with Internet Service the overall character of students Providers (ISPs) helps in determining appropriate bandwidth connection in schools and homes 14 ICT LESSONS LEARNED
  • 15. Executive Summary 4. Infrastructure to Support and in other schools or some government and Deliver Teaching and Learning charity organizations. There is no perfect combination of online 7. Open Source Software and offline resources to promote effective teaching and learning Although open source software (Linux-SIS, locally-developed word processor and Digital libraries for schools may be digital toolkit for developing web content) introduced as infrastructure to support and is encouraged in the schools, there are deliver teaching and learning limitations that must be taken into account before schools decide to use open source 5. Emerging Technologies: Dealing software with Rapid Development of Technologies 8. Guidelines on Information Security ICT pilot projects should not take more than three years to complete since the Preparing and disseminating guidelines on obsolescence rate of present-day ICT security help in dealing with technologies is increasing information security problems in schools Mobile computing offers schools many 9. Integrating School Management opportunities that include overcoming Software with Learning constraints of space and giving flexibility Management System (LMS) in anytime-anywhere utilization of ICT in schools Maintaining the inter-operability of a common school management system while Leasing equipment from private companies ensuring that decoupling is built into the can be one solution to the problem of system is a need expressed by most rapidly increasing obsolescence rate of countries present-day technologies There should be adequate in-house training 6. Donation of Computers to help school staff and students in using LMS and in coping with the transition from Vocational colleges can be tapped to manual to automated processes provide maintenance service for computers donated to schools Donated computers that have exceeded their lifespan may be redeployed for other uses or may be offered to needy students SERIES 2004 15
  • 16. Integrating ICTs into Education VI. Curriculum, Pedagogy 3. Contents and Services that and Content Development Support Continuous Improvement of Curriculum Practices 1. Integrating Technology in the Curriculum and Assessment Attracting well-established foreign education software developers to work with When teachers perceive ICT as a tool to local companies helps to develop high meet curricular goals, they are more likely quality ICT-based resources to integrate ICT in their lessons Establishing a clearing house or digital Equipping students with ICT skills libraries of ready-to-use and customizable facilitates the effective integration of ICT ICT-based resources promotes better use in schools of ICT in teaching and facilitates quick and easy access to resources for making lesson Teachers play a pivotal role in the plans and for teaching integration of ICT in the school curriculum and assessment 4. Development and Selection of Culturally Sensitive Content When ICT is introduced into the assessment process, there is a need to reconsider the Having a mechanism in place for assessment approaches evaluating content developed for schools ensures political and cultural validity, 2. Shift in Pedagogy as a Result of reliability and correctness Integrating ICT in the Curriculum 5. Ethical and Political Implications Shifting pedagogical approaches to the use of English as Lingua Franca of ICT in education is time-consuming While local content in the local language Shifting pedagogies, redesigning the promotes better use of ICT-based resources curriculum and assessment, and providing and materials, the use of English in schools more autonomy to the schools help to optimizes the potential of ICT (especially optimize the use of ICT the Internet) for teaching and learning Shifting pedagogical approaches is 6. Intellectual Property Rights facilitated through appropriate Related to Educational Software professional development of teachers A cost-benefit analysis conducted before deciding on whether to acquire the intellectual property rights to educational materials, or to acquire a perpetual license 16 ICT LESSONS LEARNED
  • 17. Executive Summary to use the materials, prevents waste of teachers’ experience and makes them resources comfortable with online learning Needs-based just-in-time learning and peer coaching ensure further development of teachers’ ICT and pedagogical skills VII. Professional Development 3. Teachers’ Competencies and Standards 1. Policy and Management of Teacher Training on ICT ICT competency standards serve as a benchmark for formulating and evaluating To ensure continuous training of teachers teacher training programmes and use of from pre-service teacher education to ICT in teaching induction to in-service professional development, training agencies should be Customizing national-level ICT mobilized and labour divided among them, competency standards for each school, with the MOE providing central depending on its socio-cultural context, coordination ensure ICT integration and acceptance Professional development is more likely to 4. How to Change Mindset of succeed if continuous training of teachers Teachers is a built-in process and is offered as a benefit to them A buddy system approach where novice teachers work together with expert A centralized training administration teachers in a classroom using ICT system for all teaching and non-teaching contributes towards changing prevailing staff is crucial to document and monitor mindsets professional development 5. Content Focus of Capacity 2. Teacher Training Modalities Building for Teachers Peer and school-based training of teachers Training teachers on ICT-related skills by their more experienced peers from other within the context of classroom objectives schools or senior instructors from the MOE and activities ensures development of skills ensures that teachers are trained in the in the integrated use of ICT in teaching context of their workplace ICT professional development programme Incorporating online learning into for teachers should be planned, taking into professional development on ICT enriches account the vision of ICT in education policy SERIES 2004 17
  • 18. Integrating ICTs into Education 6. Capacity Building for Education Research has helped policymakers to Personnel at All Levels formulate ICT targets and goals Training education personnel at all levels Evaluation can demonstrate the reasons for ensures that all aspects of ICT use in the under-utilization of ICT resources and schools are implemented in an efficient, identify major obstacles to their full coherent and complementary way utilization in schools 7. Incentive System and Motivational 2. Evaluation Methodologies Strategies for Teachers Action research is one of the best Formal certification of in-service professional methodologies for documenting the process development that leads to diplomas or degrees of effective ICT integration could provide an incentive for teachers to upgrade and update their skills in and Assessing the learning impact from ICT knowledge of ICT integration use is better measured through other means besides the paper-pencil test method Teachers’ interest in using ICT after their training is more likely to grow if they are To gather the most meaningful data on the provided with computers, training integrated use of ICT in schools, both materials and software for classroom use quantitative and qualitative methodologies should be used, employing various data- gathering instruments, such as case studies, questionnaires, face-to-face interviews and focus groups VIII. Monitoring and Evaluation 3. Programme Evaluation 1. Documentation of Benefits of ICT Evaluation of ICT in education programme Use in Education should be a continuous process, covering planning, implementation, reflection, Proper use of ICT tools offers students and refinement, effectiveness and user teachers learning and teaching opportunities acceptance and improves teaching and learning processes Due to limited experience in ICT use in the Investment in research and development region, better quality directions for the projects and centres has contributed programme can be obtained by towards examining existing pedagogical benchmarking the quality of ICT projects practices, revising and refining practices, against international studies, standards and exploring new pedagogical and best practices approaches to ICT in education 18 ICT LESSONS LEARNED
  • 19. Abbreviations Abbreviations AICTP • Accelerating the Use of ICT in Primary Schools, Singapore CAT • Communications Authority of Thailand DepEd • Department of Education, Philippines DTI • Department of Trade and Industry, Philippines DOST • Department of Science and Technology, Philippines ETD • Educational Technology Division IDA • Infocom Development Authority of Singapore IPR • Intellectua Property Right IPST • Institute for the Promotion of Science and Technology. Thailand KERIS • Korea Education and Research Information Service, South Korea NIE • National Institute of Education, Singapore MDA • Media Development Authority, Singapore MDC • Multimedia Development Corporation, Malaysia MICT • Ministry of Information and Communications Technology, Thailand MNC • Multinational Company MOE • Ministry of Education MP1 • First Master Plan for ICT in Education, Singapore MSC • Multimedia Super Corridor, Malaysia NCB • National Computer Board, Singapore NECTEC • National Electronics and Computer Technology Centre, Thailand RBEC • Revitalized Basic Education Curriculum, Philippines SEI • Science Education Institute, Philippines SITES • Second Information Technology in Education Study SSMS • Smart School Management System, Malaysia TOT • Telephone Organization of Thailand WAN • Wide Area Network SERIES 2004 19
  • 20. Korea PhilippinesMalaysia and Indonesia Philippine Korea South Korea Component Phili Malaysia 1 siaSingapore Philippines aKoreaIndonesia Indon landPhilippinesSingapore Ma ysiaSingapore Philippine Thailand Si Broader land South Korea Indonesia Singapo Thailand Indonesia Th Environmental sia Korea Malaysia Singapore Indo nd Philippines ngapore Philippines South Korea Malay South iland Indonesia reIndonesia Malaysia Context Sing nes Singapo ThailandSouth Korea aysia SingaporePhilip Philippines South Ko sia Indonesia Philippin Thailand apore Thailand South K es Malaysia gapore hailand Indonesia T outh KoreaSouth Malaysi a ThailandKorea Indone
  • 21. Component 1. Broader Environmental Context Overview n n r n o I CT in education policy falls within a broader environmental context of the education system, ot a covering economic and social infrastructure and policies and global market conditions. Elements n in the education system, including the national curriculum; examination boards; leagues; teacher i u recruitment, training and retention; and the roles of major stakeholders in the education system, may affect the formulation and implementation of ICT in education policy. So Te Discussions in this component focus on three issues: (i) responsiveness of the education system, eT (ii) ICT in education policy and ICT infrastructure a support, and, (iii) the economic and social/cultural a context. aS h The education system and policy support in the areas of budget, curriculum, professional development and research may facilitate or hinder the launching of a country’s ICT in education policy, as well as its expansion and sustainability in the future. The national ICT infrastructure (connectivity and accessibility) may also affect the implementation of ICT in education policy. All these elements are within a larger environmental context that may include the need to develop a competitive workforce – regionally and globally, the economic cycle that a country or the world is undergoing, economic policies (budget cut or expansionary fiscal policy), political and social stability, the bureaucracy of the system, and so on. SERIES 2004 23
  • 22. Lessons learned Based on the experiences of the six countries, following are the lessons learned with respect to three issues: 1. Education System Responsiveness A well-planned and responsive education system provides an appropriate enabling environment for the successful implementation of ICT in education policy and programme. To make ICT an integral part of the education master plan and ensure programme support, ICT in education policy should share the same vision as other educational policies or initiatives. 2. ICT in Education Policy and ICT Infrastructure Support ICT in education policy that is driven by a vision which can be translated into action targeted at realistic and manageable goals contributes to successful programme implementation. A holistic approach to ICT in education policy goes beyond a technological dimension. Adequate physical and technological infrastructures are necessary conditions for effective ICT integration. 3. Economic and Social/Cultural context A well-developed ICT infrastructure in the economic sector facilitates successful implementation of ICT in education policy. ICT in education policy is one of several key economic strategies to ensure sustained economic development of any country.
  • 23. Component 1. Broader Environmental Context Synthesis of Experiences Issue 1 Education System Responsiveness lessonlearned 1 A well-planned and responsive education system provides an appropriate enabling environment for the successful implementation of ICT in education policy and programme T his means that various aspects in the education system, such as policy, budget, curriculum, professional development, teaching learning contexts and activities for students), promote enhanced pedagogies (from teacher- to student-centred approaches), facilitate more and learning assessment practices and research effective organizational structures in the affect the integration of ICT. Ongoing changes schools (more autonomy to heads of in the system and policy may include use of ICT departments and teachers, more sharing in all aspects of education. The education system among teachers, and less bureaucracy in the must be responsive to technological changes, organization), and establish stronger links making it easy to integrate these changes in the between schools and society (open system. communication between schools and parents and collaboration with industries and a. Indonesia: Further to efforts to enhance the institutes of higher learning). quality of education and to improve educational relevance and efficiency, the Ministry of c. South Korea: In a knowledge-based society, Education (MOE) is determined to make use of work and education are integrated. Thus, ICT in resolving educational problems. This knowledge is produced not by a small elite policy is stated in the Appendix of Presidential class but by a mass of active workers in the Instruction No. 6 in the year 2000. All workplace. To make the education system departments have responded to the policy more responsive to the needs of a knowledge- positively, although the pace and level of based society, the Korea Education and implementation have varied. Coordinating Research Information Service (KERIS, 2002, teams are being set up to ensure that the policy pp.4-5) has recommended changes to the is implemented effectively and consistently. education system. The first is a change of direction based on learning, not on education. b. Malaysia: The Ministry of Education (MOE) Up to now, the main function of school considers ICT as a means, not an end in itself. education has been to deliver knowledge All departments in the MOE are actively accumulated throughout human history. But engaged in the implementation of the ICT in in a knowledge-based society, knowledge is education policy. The departments work delivered and developed by the people. For together to develop new media as tools for a as long as schools maintain the cramming richer curricula (tools that provide authentic system of education, it will be difficult to 25
  • 24. Integrating ICTs into Education cultivate new intelligence essential for a However, integration requires effective successful knowledge-based society. coordination and communication among the decentralized administrative structures, within The second change is to have the education and outside the MOE. This has been rather system focus on students. In an industrial difficult to handle at this stage because of society, standardized textbooks and identical frequent staff transfers of personnel in the teaching methods are used in educating responsible units. Current efforts focus on the students who have different aptitudes and implementation of a school-based learning habits. In a knowledge-based society, management approach in a number of pilot the main focus of education is the individual schools to prepare them for responsibilities student. in the areas of policy, budget, curriculum, professional development, research, and The third change is the introduction of a general affairs. creative and self-directed education method. The new knowledge for the knowledge-based e. Singapore: Teaching and assessment society is living knowledge that takes into methods are reviewed and modified account many factors, such as real life continuously to nurture thinking skills and situations and problems. creativity and to encourage knowledge generation and application. Various initiatives Recognising the social paradigm shift, top- have been implemented over the years: level decision makers have supported the Thinking Programme, Project Work, long-term plan for ICT in education, leading Integrated Programmes (for secondary to the country’s ICT in education policies schools and junior colleges) and Fostering a implemented in 1989 up to the present. Spirit of Innovation and Enterprise in Schools. The Project Work (PW), implemented in the d. Thailand : To make the education system schools since 2000, provides students with an more responsive, the newly established school integrated learning experience to explore curriculum standards in eight key learning inter-relationships and inter-connectedness areas incorporate ICT as a tool to support the among different disciplines. It encourages the shift to student-centred approaches. The application of creative and critical thinking integration of ICT in the curriculum is skills and provides opportunities to develop encouraged and driven by several projects and communication, collaborative and lifelong initiatives in line with national and local ICT learning skills. Another initiative is the policies, e.g. EdNet, SchoolNet, Teacher Integrated Programmes (IP) where a broader Support System and ICT Training Centre and more flexible Junior College (JC) Schools. At the same time, administrative curriculum and a more diverse JC/Upper measures at the ministerial level are mandated Secondary Programme are developed to better to facilitate the operation of responsible units prepare students for varied challenges in the at departmental levels in the development of future. The revised JC curriculum will be first ICT educational resources, e.g. e-Learning, e- offered to JC 1 students in 2006, while the Book, on-line testing system and educational first batch of approved IP schools will admit multimedia to support teaching and learning students in 2004. In all these initiatives, ICT in all subject areas. Several special task force is a mediating tool. The first Master Plan for committees have been established to move ICT in Education (MP1) is well placed and these activities forward. supported within the education system. 26 ICT LESSONS LEARNED
  • 25. Component 1. Broader Environmental Context lessonlearned 2 To make ICT an integral part of the education master plan to and ensure programme support, ICT in education policy should share the same vision as other educational policies or initiatives W ith a clear and common vision, ICT becomes part and parcel of education plans, ensuring its implementation. It also c. Singapore: MP1 was implemented in 1997, the same year as the launching of the vision, “Thinking Schools, Learning Nation”. Under enables education stakeholders to examine this vision, the MOE has shifted from opportunities for ICT in education. efficiency- to ability-driven education aimed at developing and harnessing the abilities and a. Malaysia: A mission statement formalized by potential of every child. This vision is the MOE in 1995 reflects the Ministry’s consistent with the objectives of MP1, that is, commitment to the goals of Vision 2020: “To to create a student-centred learning develop a world class quality education environment, inculcate good values and system which will realize the full potential of nurture thinking skills and creativity through the individual and fulfil the aspirations of the the formal and informal curricula. Malaysian nation.” This vision is consistent with the objectives of ICT in education d. South Korea: The objectives of the ICT in policies. education policies are consistent with changes to the education system as proposed by KERIS b. Philippines: The overall goal of education in 2002, covering (i) a change of direction at all levels is the development of a higher based on learning that is geared towards level of thinking skills (e.g., abstracting, construction and generation of knowledge; (ii) planning, critical thinking and problem a focus on students; and (iii) a creative and solving). In support of this, the ICT in self-directed education approach where education policy envisions that ICT will be educationstakeholders are given more used as a mediating tool in education to autonomy. engage students in a higher level of thinking. SERIES 2004 27
  • 26. Integrating ICTs into Education Issue 2 ICT in Education Policy and ICT Infrastructure Support lessonlearned 1 An ICT in education policy that is driven by a vision which can be translated into action targeted at realistic and manageable goals contributes to successful programme implementation R ealistic goals are observable and measurable. For example, “by the end of 2005, X number of teachers would have been To facilitate the use of the Internet for more effective teaching and learning. trained in the use of ICT in science, mathematics b. Malaysia : The objectives of the ICT in and language” or “by the end of 2005, an education policy are in support of the goal to electronic library would have been set up to achieve a world class education system by support teaching/learning and training 2020. Thus, ICT is used as an enabler to activities”. During the different phases of ICT reduce digital gaps among the schools, as a in education policies, these goals can be assessed teaching and learning tool, and as a tool to to identify gaps and adopt strategies to address increase the productivity, efficiency and them. effectiveness of the management system. When fully developed, the Malaysian Smart a. Indonesia: Based on the vision of life-long School is expected have the following learning, the working teams of MOE have features: developed a five-year action plan (2001-2005) for integrating ICT in education. The Plan A philosophy that affirms students’ ability covers the following: to learn if taught, and responds to the high expectations from students To prepare a masterplan for the development of human resources for ICT. A broad curriculum that considers students’ different capabilities and needs To develop ICT networks for public and private universities, as well as research and A school climate that is conducive to education networks in the country. learning To develop and implement ICT curricula An on-going assessment that supports for all levels of education. good instruction To use ICT as an essential part of the Strong and professional principals and curricula and learning tools in schools, teachers universities and training centres. A high level of parent and community To participate in global learning and other involvement and support networks. 28 ICT LESSONS LEARNED
  • 27. Component 1. Broader Environmental Context c. Singapore: Based on the vision, “Thinking learning approaches engenders Schools, Learning Nation”, the blueprint for innovations and encourages new curricula MP1 consists of four main goals: and new assessment methods to meet the objectives of education. In addition, MP1 Enhance linkages between the school and provides schools with autonomy to use the world around it, so as to expand and ICT resources flexibly to meet the needs enrich the learning environment: Teachers of students. ICT also enhances learning and students can access a wealth of and school administration. educational resources outside the school and collaborate with other educational Promote administrative and management institutions - local and foreign, and the excellence in the education system: ICT community at large. With these new promotes efficient communication within learning connections, students develop the school, among schools and between appropriate perspectives on working and them and the MOE. It also enhances school living in an increasingly borderless and administration and effective decision- complex world. making at all levels. Encourage creative thinking, lifelong d. Thailand: The e-Education component of the learning and social responsibility: 2001-2010 National ICT Master Plan in Students develop competencies in education is fully supportive of the vision of accessing, analyzing and applying lifelong learning. It aims to develop information, and cultivate independent mechanisms for effective educational policy learning. ICT-based learning strategies and management, improve and develop the help to develop the students’ ability to ICT infrastructure to provide education for all, think creatively, to cooperate with one promote and develop human resources at all another and to make sound value levels, accelerate the development of judgments. knowledge and information, and provide more access to knowledge and information. Generate innovations in education: The integration of ICT-based teaching and SERIES 2004 29
  • 28. Integrating ICTs into Education lessonlearned 2 A holistic approach to ICT in education policy goes beyond a technological dimension A lthough ICT infrastructure may be a necessary condition for successful ICT integration in education, it is not an end in itself. particularly through non-traditional funding schemes. The ICT in education policy should consider other b. Singapore: Four key areas are covered in aspects, such as the curriculum, assessment, ICT MP1: curriculum and assessment, learning resources, professional development of teachers, resources, teacher development, and physical research and development and fund generation. and technological infrastructure. a. Philippines: The ICT Plan for Basic Education c. Thailand: MOE’s ICT Plan focuses on ICT focuses on seven key areas: infrastructure use in four areas: improving the quality of development; technical support; teacher training teaching and learning, developing the in the design, production and use of ICT-based educational management and administration instructional materials; research and system, building the capacity of education development; technology integration in the personnel, and developing educational ICT curriculum; use of innovative technologies in infrastructure. education and training; and fund generation, 30 ICT LESSONS LEARNED
  • 29. Component 1. Broader Environmental Context lessonlearned 3 Adequate physical and technological infrastructures are necessary conditions for effective ICT integration A ccording to many researchers, the most frequently mentioned problem in integrating ICT in education is the insufficient of Vocational Secondary Education in developing local area network for some vocational secondary schools. number of computers (Cheung, 1997; Williams, Coles, Wilson, Richardson, & Tuson, 2000; Another good example is WANKota (City Wide Pelgrum, 2001). Countries with adequate Area Network of Schools) that is managed by budgets for ICT in education tend to have good Directorate of Vocational Secondary Education. physical and technological infrastructures. Other This programme was developed to connect countries have successfully overcome budget vocational schools in one district through the constraints and are able to provide necessary use of wireless technology. Each school is infrastructure based on the needs of the school connected to the centre (server school) utilising or region. Some other countries that have large radio frequency. In other words, WANKota budgets for ICT in education lack the expertise serves as: to identify appropriate hardware and software to purchase and, as a result, ICT integration is 1. a means for information and communication not well-supported by adequate infrastructure. among schools within a specific district, including junior high school, vocational a. Indonesia : Some programmes have been secondary school and senior secondary launched to provide ICT infrastructure in school; schools. Among the programmes are OSOL (One School One Computer Laboratory) and 2. a server for learning materials (especially WAN Kota. OSOL is a programme of the modules) in all subjects required by students; Ministry of Communication and Information under Ministerial Decree 17/KEP/ 3. a centre for information technology training; M.KOMINFO/4/2003, through which the Government encourages all concerned parties 4. a centre for distance learning. to assist in providing good computers for schools at low prices. Many members of the private 5. a digital library centre that can be accessed sector are collaborating among themselves to by all schools in a specific district. produce low-priced computers (US$170–180 each) as well as software for teaching purposes. b. Malaysia : Various types of schools are Through their efforts, it is hoped that every equipped based on their needs, location and school will have its own computer laboratory region. Three models of ICT infrastructure facility. In addition, other members of the are found in pilot schools under the Smart private sector are helping to solve the country’s Schools Project. ICT infrastructure problem. Microsoft Indonesia, for example, is cooperating with Level B provides 37 computers. 21 are many concerned parties. For every used placed in a computer laboratory and the computer donated to a school, Microsoft rest are in the resource centre and Company has provided Microsoft Office for administrative office. There are two free. Microsoft Windows and Microsoft Office notebooks and three servers per school. to be used for education purposes are offered at The computers are connected to the a reduced price of about 2.5 USD/license for Internet by Fast Ethernet backbone with MS Windows 98 and MS Office. Another 128/64 kbps leased line. example is Cisco’s assistance to the Directorate SERIES 2004 31
  • 30. Integrating ICTs into Education Level B+ provides the computer laboratory with respect to power, space and furniture with 81 computers, two notebooks and required for an ICT-enriched school three servers. Six computers are placed in environment, were incorporated into future each of the 15 classrooms and science school building specifications. laboratories. Computers in the resource centre and the administrative office are d. South Korea: Construction of an supported by 128/64 kbps leased line. infrastructure to facilitate ICT use in education was initiated under the Three-Year Level A provides computers in full Plan for the Construction of ICT Infrastructure classrooms. The schools are located in (1997-99).This was revised under the urban areas and are equipped with 520 Comprehensive Plan for ICT Use in computers, five notebooks and six servers Elementary and Secondary Schools (1998- with 512/256 kbps leased line. 35 2002) and again modified in 1999. The current computers are placed in each of the four policy is the Five-Year Plan for Education computer laboratories, seven computers in Development (1999-2003). In January 2000, each of the 40 classrooms, seven President Kim Dae Jung, announced his goal computers in each science laboratory, and to complete the Comprehensive Plan for ICT the rest are in the resource centre, the Use in Education by the end of 2000 and teachers’ room, and the administrative ordered the construction of infrastructure to office. facilitate ICT use in education, in preparation for the 21st century knowledge-based society Countries that face budget constraints could and in accordance with the Seventh School adapt these models. Curriculum. In April 2000, the Ministry of Education and Human Resources c. Singapore: As a guideline for schools, MP1 Development passed a new budget for the set out national standards for ICT Comprehensive Plan for ICT Use in infrastructure by the year 2002, which Education. envisaged that students would spend up to 30% of their study time using ICT. A student- The Comprehensive Plan was completed with computer ratio of 2:1 was targeted for every cooperation from the Ministry of Planning and school by 2002. All primary schools were Budget and the Ministry of Information and initially provided with a student-computer Communication and the infrastructure for ICT ratio of 6.6:1, while secondary schools and use in education was constructed. As a result, junior colleges had an initial student-computer every elementary and secondary school in the ratio of 5:1. Students were also provided country has installed a LAN and is connected access to ICT facilities in all learning areas in to the Internet, marking the first time that this the school, including classrooms, libraries and has been achieved on a national scale special rooms, besides computer laboratories. anywhere in the world. More than 13,000 This encouraged effective integration of ICT computer laboratories are now in use by in the curriculum. teachers and students in these schools. Each of the 222,000 classrooms has PCs and MP1 provided school-wide networking in multimedia equipment. PCs have also been every school and allowed access to distributed to every member of the 340,000 courseware, the Internet and digitized media teaching staff. Thus, all elementary and resources in all classrooms and learning areas. secondary schoolteachers are able to use the Networking also allowed sharing of teaching Internet as a teaching-learning resource. resources within and between schools. All schools were linked through a Wide Area e. Thailand: There are several projects in which Network (WAN), which was eventually educators and researchers employ innovative connected to the high-speed backbone of strategies to combine old and new Singapore ONE. Teachers and students from technologies, exploiting the potential of both, primary four and above were given email and making decisions about the best medium accounts. Additional physical infrastructure, to convey information and to improve 32 ICT LESSONS LEARNED
  • 31. Component 1. Broader Environmental Context learning. One notable example is Sukhothai A more recent example is the development of Thammathirat Open University’s School of a Linux School Internet Server (Linux SIS) Education (STOU) that offers in-service by the National Electronics and Computer programmes (two-year and four-year degree Technology Centre (NECTEC), offering the programmes and one-year teaching Government a cheaper alternative to move certificates) for the professional upgrading of schools beyond the first phase of Internet teachers. A six-credit course in STOU may implementation and eliminating the need to consist of 15 units of printed text and invest on expensive server software. It also workbooks, 15 twenty-minute radio overcame the language barrier since programmes, 3-5 half-hour TV programmes, documentation is in the Thai language. 1-3 audio-cassettes and 10-25 hours of face- to-face tutorials. SERIES 2004 33
  • 32. Integrating ICTs into Education Issue 3 Economic and Social/Cultural Context lessonlearned 1 A well-developed ICT infrastructure in the economic sector facilitates successful implementation of ICT in education policy T here should be a national ICT plan to develop basic ICT infrastructure in the country. This plan should provide a foundation for ICT in switches to provide fibre to the buildings. This network has a 5-gigabit international gateway with direct links to the United education policy. States, Europe, and Japan, as well as other countries in Southeast Asia. a. Malaysia: The Multimedia Super Corridor (MSC), launched in August 1996, is a regional The Multimedia Development Corporation launch site for companies developing or using (MDC), a one-stop shop that manages and leading multimedia technology. It has facilitated markets the MSC. The MDC’s mission is to successful implementation of ICT in education create the best environment for private sector policy. It brings together four key elements: companies to use multimedia and to promote investments in the MSC. Best possible physical infrastructure, including Kuala Lumpur City Centre, the b. Singapore: The Civil Service Computerization new Kuala Lumpur International Airport, Programme launched in 1982 paved the way for rapid rail links to Kuala Lumpur, a smart nationwide computerization and set the pace for highway, and two intelligent garden cities ICT application in Singapore. This was followed (Cyberjaya and Putrajaya). by the National IT Plan (NITP) in which the National Computer Board (NCB) made New laws, policies, and practices designed improvements to the ICT infrastructure as part to enable and encourage electronic of a seven-pronged ICT strategy. The current commerce, facilitate the development of phase of ICT initiatives began in 1991 with the multimedia applications, and position launch of the IT 2000 Master Plan. Singapore Malaysia as a regional leader in intellectual will be transformed into an intelligent island, property protection. where ICT permeates every aspect of life – at home, work and play. These initiatives in High capacity global communications infrastructure development provide the basic infrastructure built on the MSC’s 2.5 – 10 foundation for the introduction of ICT in gigabit digital optical fibre backbone and education. using Asynchronous Transfer Mode (ATM) 34 ICT LESSONS LEARNED