ICP Tech. Solutions, with an area of 1,500 sqm within ICP, was created in 2002 as a repair and maintenance laboratory for mobile phones and electronic devices with the most cutting-edge technology available, in view of the growing need of the telecoms industry.

1. ICP TECH. SOLUTIONS

2. 1. Introduction
Clients & Manufacturers
Service
Company
Facilities
2.
3. Laboratory
4. Systems
5. Quality & Security
6. After Sales Service
Customer Service
Call Center

3. ago.-15 Corporative Presentation 3
Service
ICP Tech. Solutions is a certified center for repairs and maintenance of mobile and
electronic devices.
We develop and operate repair systems and repair processes to optimize our activity and to
offer the best service.
1. Introduction
Landline Mobile phone Tablet Smartwatch Router

4. ago.-15 Presentación corporativa 4
Company
1. Introduction
Social Capital
2013 Turnover
Employees
IT Employees
Warehouse
€42,000
€6,900,000
200
5
1,500 m2

5. ago.-15 Corporative Presentation 5
Company
1. Introduction
3,500,000 repairs since 2002
70,000 replacements handled each month
80,000 repairs a month
3,200 referrals managed

6. ago.-15 Presentación corporativa 6
Facilities
1. Introduction
Laboratory Welding area
Reception/Expedition Administration
Replacement storage
Warehouse
Las Palmas
Madrid
With a Laboratory of more than 1,500sqm and a
team of 200 professionals, our facilities are
equipped with the latest technology on the
market.

7. 1
3
6
5
2
Introduction
Clients and manufacturers
Laboratory
Systems
Quality and security
After sale service
4

8. ago.-15 Corporative Presentation 8
2. Customers
Our Clients
Certified Repairers for

9. 3
1
6
5
2
Introduction
Customers and manufacturers
Laboratory
Systems
Quality and security
After sale service
4

10. ago.-15 Presentación corporativa 10
3. Laboratory
DELIVERY TO
CLIENT
What happens in our laboratory?
DEVICE COLLECTION COMPONENT ANALYSIS
AND CLIENT
ICP RECEIPT SELF-DIAGNOSTIC
APPLICATION
WARRANTY STATUS
REVISION
LABORATORY REPAIR QUALITY CONTROL OF THE
COMPLETED REPAIR

11. ago.-15 Presentación corporativa 11
3. Laboratory
Services
REPLACEMENT CONTROL
MATERIAL MANAGEMENT
QUALITY CONTROL
DOA MANAGMENTREFURBISHMENT
DEVICE VERIFICATION AND TESTING
BGA WELDING
REPAIRS OF WATERPROOF
DEVICES

12. 3
1
6
5
2
Introduction
Customers and manufacturers
Laboratory
Systems
Quality and security
After sale service
4

13. ago.-15 Corporative Presentation 13
4. Systems
Our in-house developed SCLNet system has the advantage of being, modular, scalable, flexible and
constantly evolving. These characteristics allow us to adapt to the customers needs and the requirements of
the market, always maintaining the optimal processes.

14. ago.-15 Corporative Presentation 14
4. Systems
We develop custom solutions B2B & B2C:
Desarrollo de aplicaciones
móviles.Systems integration
Desarrollo de aplicaciones
móviles.Mobil applications development
Desarrollo de aplicaciones
móviles.
Online tracking of the repair
status

15. 5
3
1
6
2
Introduction
Customers and manufacturers
Laboratory
Systems
Quality and security
After sales service
4

16. We have achieved all the ESD regulatory requirements for the control of the static discharges, both in
the restricted access EPA zone, clothing and tools.
In collaboration with the manufacturers we have established a waste management protocol,
encouraging the reuse and recycle of all components where possible.
ago.-15 Corporative Presentation 16
5. Quality and security

17. 6
5
3
1
2
Presentation
Customers and manufacturers
Laboratory
Systems
Quality and security
After-sales service
4

18. ago.-15 Corporative Presentation 18
Customer service
6. After-sales service
Technical Call Center
Remote access and support of repairs
Repair status notifications sent by email and SMS
Administrative Call Center
Customer online access.
News bulletins
We have a multichanel Customer Relationships Management system.

19. ago.-15 Corporative Presentation 19
Call Center
6. After-sales service
Technical Call Center.
Specialized technical agents
that advise the user about the correct
maintenance of the device and
eliminates all possible discrepancies
before the repair diagnosis is made.
Administrative Call Center.
Customer service advice on repair
status, shipping management and
delivery. Our advisers provide constant
support during every step of the
process to ensure full traceability.

20. C/ Zeus, 16-18 28880 Meco(Madrid) - Spain
atencioncliente@icp.es
www.techsolutions.icp.es