The document summarizes a mobile call recording solution that allows users to record calls from any mobile device without plugins. It records calls and SMS messages and stores them in a secure cloud archive or on-premise appliance. The solution is easy to deploy, provides clear call histories and search functions, and complies with financial industry regulations on recording mobile calls. It also allows dual-mode calling from a mobile or computer. Pricing starts at £199 per month for cloud storage or £399 for an on-site appliance.
UC is a utility. When the economics of a product determine that you cost of production and sale is at or near zero, relative to volume, then the cost argument should reflect this.
>> VoIP Phone - Add Value To Your Business
>> Why Consider VoIP Phone For Your Business
>> Hosted PBX – Effective Communication For Less
>> How Can Hosted PBX Help You Gain The Communication Balance
Find out more at http://www.dcstelecom.ca/
UC is a utility. When the economics of a product determine that you cost of production and sale is at or near zero, relative to volume, then the cost argument should reflect this.
>> VoIP Phone - Add Value To Your Business
>> Why Consider VoIP Phone For Your Business
>> Hosted PBX – Effective Communication For Less
>> How Can Hosted PBX Help You Gain The Communication Balance
Find out more at http://www.dcstelecom.ca/
TwilioCon 2013 - Communications Without BoundariesAndrew Jordan
Guidance for deploying Twilio applications outside of the US and Canada. This deck covers Global Low Latency, Unicode, E164 formatting, and reducing fraud risk.
TeleVerus combines proprietary technology with state of the art wireless and VoIP systems to create the ultimate communication solution. Think about it. Everyone you know and don’t know uses the phone. You can get paid every time they make a call! ACT NOW to Lock in Your Position and start growing your team!
What is video conferencing
A videoconference is a live connection between people in separate locations for the purpose of communication, usually involving audio and often text as well as video. At its simplest, videoconferencing provides transmission of static images and text between two locations. At its most sophisticated, it provides transmission of full-motion video images and high-quality audio between multiple locations.
http://phpexecutor.com
7 Critical Success Factors for Outbound IVRVoxeo Corp
Do you want to learn how you can use outbound communication to build stronger relationships with your customers? Would you like to hear actual customer use cases of outbound communication? As your customers move into multi-channel communication across voice, SMS, IM and more, would you like how to use all those channels for outbound interaction as well?
In this presentation for a Speech Technology Magazine webinar, Voxeo's Dan York goes into all of this and more. Learn more at http://pages.voxeo.com/outbound-success
TwilioCon 2013 - Communications Without BoundariesAndrew Jordan
Guidance for deploying Twilio applications outside of the US and Canada. This deck covers Global Low Latency, Unicode, E164 formatting, and reducing fraud risk.
TeleVerus combines proprietary technology with state of the art wireless and VoIP systems to create the ultimate communication solution. Think about it. Everyone you know and don’t know uses the phone. You can get paid every time they make a call! ACT NOW to Lock in Your Position and start growing your team!
What is video conferencing
A videoconference is a live connection between people in separate locations for the purpose of communication, usually involving audio and often text as well as video. At its simplest, videoconferencing provides transmission of static images and text between two locations. At its most sophisticated, it provides transmission of full-motion video images and high-quality audio between multiple locations.
http://phpexecutor.com
7 Critical Success Factors for Outbound IVRVoxeo Corp
Do you want to learn how you can use outbound communication to build stronger relationships with your customers? Would you like to hear actual customer use cases of outbound communication? As your customers move into multi-channel communication across voice, SMS, IM and more, would you like how to use all those channels for outbound interaction as well?
In this presentation for a Speech Technology Magazine webinar, Voxeo's Dan York goes into all of this and more. Learn more at http://pages.voxeo.com/outbound-success
Reusable bootstrap resources zend con 2010Hector Virgen
ZendCon 2010
This session demonstrates how to build configurable and reusable bootstrap resources powered entirely by application.ini. Covers basic and advanced bootstrapping techniques, sharing bootstrap resources between applications, and accessing resources from within your applications.
A flexible and reliable phone system is vital for your business. It should efficiently connect your offices
and employees and deliver exceptional collaboration experiences at a fair price. But most importantly,
it should guarantee your business a strong local presence and a seamless and easy way
to connect with your customers and grow your business. No matter your business or your business
communication needs, we have the right solution for you.
Smarter SIP Trunks: 6 Ways You Can Save Time and Get More FeaturesTwilio Inc
Traditional SIP Trunking offerings have not evolved to keep pace with the modern expectations and requirements for the buyer. From painfully slow procurement processes, capacity limits, limited global reach and features that haven’t been updated in years, existing offerings have not changed in a decade.
This webinar will explore alternative approaches that can overcome these challenges while saving you time and money.
We have been working on an exciting presentation that explains the benefits of our unique Corporate VoIP and MogulSIM™ services. We invite everyone to take a look, read through it and come forward with your comments, questions and suggestions.
Elision TechnoLab LLP is the leading supplier and pioneer of VoIP solutions all over the world. We provide career-class solutions with powerful communication technology. Our company consists of a team of very skilled individuals who offer and implement solutions in network, data, video and voice infrastructure – hence, we are a one-stop provider for other companies’ technology needs.
Here at Elision, we have the expertise, experience and the latest technologies to make your business communication simple, better, and faster.
Online VoIP Solutions (OVS) is part of the Elision TechnoLab LLP, which was founded in December 2007. This means to say that the world’s pioneer and supplier of VoIP solutions is a division of ETL.
Working with a lot of innovative and leading service providers in the core domain VoIP, our company pampers the telecommunication market, which range from start-up companies to established and well-known industry leaders.
With a lot of areas of expertise such as Interactive Voice Response (IVR), VoIP Billing, Least Cost Routing, CallCenter Predictive Dialer, IP/PBX, Voice Broadcasting and different telecommunication solutions are all innovative products that we take pride against our competitors.
In addition, the product portfolio of our company includes Video Telephony, Voice Logger and Click2Call Web and Calling Card solutions for worldwide calling that will lessen the cost to almost 80 percent.
Predictive Dialer –has the ability to increase sales by as much as double per hour for each agent. It eliminate much of the wasted time an agent would normally spend waiting for a call to be answered, ensuring that the agent is spending his or her time actually selling.
Click2Call Web – an innovative technology in order to engage your online visitors over a telephone.
IVR System – a technology that automates communications and contacts with telephone callers.
IP/PBX – helps in minimizing the monthly telephone bills of corporate homes while offering a more effective way of communication.
Voice Broadcasting – a mass communication method that sends pre-recorded message to different call recipients at once.
Video Telephony – you can receive and make unlimited quality video phone calls worldwide.
Voice Logger – provides full-featured sophisticated voice recording together with everyday report of entire call logs.
Our partners and clients are our most important asset as Elision TechnoLab LLP takes pride in developing long-term and strategic commitment with them. The diverse solutions and focuses approach of Elision TechnoLab LLP, along with experience, addresses the needs of service providers on a regular basis. We offer 24/7 support to our clients and make sure that their services are available at all times.
Skivoipllc is a global broadband telecommunications provider. We are serving corporates customers, small business and residential users throughout the US.
elephone conversation - a conversation over the telephone. conversation - the use of speech for informal exchange of views or ideas or information etc. Based on WordNet 3.0, Farlex clipart collection.
We supplying, servicing and installing telephone systems, computer and voice cabling all over Sydney and the Gold Coast. Also providing internet, ADSL, BDSL, EFM and VoIP products, SIP trunking and NBN connections. Offering custom solutions, tailored for individual businesses.
3. Any handset, no plug-ins!
Team Friendly...
• No Software
• Instant and Invisible
• Easy Deployment!
• No voice compression
• Inexpensive Calls
• Own private archive
4. Direct Carrier (HQ Audio)
Highly Reliable
Always ON
Direct
Bank Carrier Other party
employee Source Any phone
Mobile Call RECORDING
Cloud Archive / On-Premise Appliance Archive
5. It actually frees me from
my desk!
Plus it helps me day-to-day, I’m using it to double-check orders,
forward discussions and good for note taking too.
Voicemails find me via email on my smartphone, I can forward
to colleagues by email, neat!
6. Dual mode, same number...
Automatically Switches between home-office & mobile!
RECORDING...
always on
ANYWHERE
SIM mobile calls
Mobile Phone
+
RECORDING...
From HOME-OFFICE always on
VoIP Phone-Line
Don’t let staff spend long hours on mobiles
when they need to work from home!
Click-to-Call included
Softphone
or Handset
7. SMS messages are automatically
captured too!
The bank made it really easy for me
to comply – it’s invisible to me!
8. Call Recording Archive
Compliance with... Financial Services Authority (FSA) policy
Policy Statements PS 10/17 Taping of Mobile Phones
Policy Statements PS 08/01 Telephone Recording
1. Record and store all ‘relevant conversations’ made with / received from firm-issued
mobile phones.
2. And take reasonable steps to prevent ‘relevant conversations’ taking place on private
communication equipment.
Extensive Search & Retrieval
• Web-browser access, with encryption
• See call history by Client or Employee
• Fast and a pleasure to use!
• Live Listen (training) option
• On-site (appliance) hardware option
• Mobile Calls, VoIP Calls, Voicemails
• SMS messages (Sent & Received)
10. Security & Encryption
We use the Advanced Encryption Standard (AES) a symmetric-key encryption
standard adopted by the U.S. Government, suitable for Secret and Top Secret
classifications.
We use the stronger AES-256 bit
encryption level.
All web traffic between your browser and
the archive uses this level of encryption.
Rock-solid carrier-grade reliability
• Secure, kept for 1-6 years
• Disaster Recovery included
• No delete / disable ability for Users
• Immediate mirror to on-site
• Highly Scalable
Data 100% stays in the United Kingdom
11. Mirror of Cloud
Archive data
Auxiliary Backup on
your premises
Call Recording Appliance
Fully Managed
On-Premise Server
provided by and managed
by icomplete.com
Great Value
£399 per month
£799 Installation
On a 12 month rolling contract
12. Call Recording Prices Per month Setup
Call Recording Archive (Cloud Based) £199 pm £99 one-off
OR OR
Call Recording Archive (On-Site Appliance) £399 pm £499 one-off
*Includes Cloud Based access + Server installed onsite
Mobile SIMs (per 10x) £150 pm £150 one-off
*Includes £75 team monthly call credit
Geographic Numbers / Dual VoIP mode included All prices + VAT and based on 12x Contract
Start with a Pilot (30 days) Service is built on the
largest 3G network in
the UK.
3x SIMs for £149 + call charges.
Includes a months SIM rental for 3x SIMs.
13. Your Questions Answered
What do I need to get set up?
Quick and easy to set up, no expensive equipment required. icomplete Mobile SIM cards can be used on any unlocked or
pay as you go mobile device. Simply plug into your mobile and you are ready to go. All call will be recorded, no further
employee action required.
How does it work?
Icomplete has live, real-time connections with it’s Carrier Partner Three. This enables you to see calls (Call presence) as they
are made.
When a call is completed, we create the archive entry immediately, normally within 30 seconds of a call.
Your admin staff have access information on call archive i.e. call history, logs, cost and duration of calls. Employees have
access to their own calls.
How long can I store call recordings?
1-6 years, at your preference.
Where do these call recordings get stored?
On a cluster of servers in a secure (ex nuclear bunker) facility based in UK
Can I keep my number?
No, we provide you with a SIM card which has a brand new number.
Can I use the number via my Computer (Mac or PC)?
Yes, using a softphone you can run your icomplete number in dual-mode, use a headset or a VoIP handset.
Network coverage?
icomplete is an MVNO, using Three UK's 3G network. Three UK is the UK's biggest 3G network with more than 12,400 sites
and close to 97% coverage - by the end of 2010 they expect to reach almost complete 3G UK population coverage.
14. Your Questions Answered
How much are the call costs
Calls to and from your mobile cost 2.5 pence per minute, plus any outgoing call rates as per our standard tariff.
Example inclusive rates (pence per minute), from:
UK landline (01 / 02 /03) 3.5p UK mobiles 12.4p USA from 3.5p France 3.5p
Australia 4.5p Germany 4.5p Turkey 3.8p
Calls are charged by the second rounded up to the nearest penny. Mobile data is charged at 4p per MB and SMS's are 10p
each message.
The call credit (£75 per month) will be aggregated over all SIM's, so if one SIM card user doesn't use as much it will offset a
SIM user who does.
Do I have to let people know that I intend to record their telephone conversations with me?
No, provided you are not intending to make the contents of the communication available to a third party. If you are you will
need the consent of the person you are recording.
Can a business or other organisation record or monitor my phone calls or e-mail correspondence with them?
Yes they can, but only in a limited set of circumstances relevant for that business which have been defined by the LBP
Regulations. The main ones are:
• to provide evidence of a business transaction
• to ensure that a business complies with regulatory procedures
• to see that quality standards or targets are being met in the interests of national security
• to prevent or detect crime to investigate the unauthorised use of a telecom system
• to secure the effective operation of the telecom system
15. Call icomplete today to
start your pilot...
How to contact us
Myles Hantler 0800 112 0224
info@icomplete.com
myles@icomplete.com www.icomplete.com
0207-183-9090 PS 10/17 Taping of Mobile Phones
PS 08/01 Telephone Recording
Registered office: 10 Bath Road, Swindon, SN1
4BA, United Kingdom