IBM Sterling Reverse Logistics automates returns and exchanges, reduces costs and enhances customer engagement.
Benefits:
• Improves the utilization of inventory
• Limits reverse logistics processing costs
• Improves return and repair cycle times
• Increases service network profitability
• Improves responsiveness to customers
• Supports efforts to comply with European Waste Electrical and Electronic Equipments (WEEE) initiatives
These slides discuss System support, aims of system support, Enterprise resource planning (ERP) and implementing technologies which are some of the topics that are elaborated in this presentation. System in Distribution Management is a presentation by Welingkar’s Distance Learning Division.
For more such innovative content on management studies, join WeSchool PGDM-DLP Program: http://bit.ly/DistMang
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Follow us on Twitter: https://twitter.com/WeLearnIndia
Read our latest blog at: http://welearnindia.wordpress.com
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High tech service support portfolio that effectively integrates front-end cus...Genpact Ltd
End to end 'customer service management' for high tech clients across channels can be enhanced through intelligent aftermarket services and product returns support operations.
Sub-optimal Order Management negatively impacts customer experienceGenpact Ltd
Improving customer experience, creating perfect order, maintaining costs and compliance are the key challenges in order management that call for standardized automation.
Boost DC Performance & Solve DIM Challenges: Use Cubing and Dimensioning Tech...Angela Carver
The implementation of cubing and dimensioning technology is increasing in popularity due to their unique ability to solve a variety of frequently encountered supply chain challenges with a reasonable investment. Cubing and weighing solutions are now available in varying sizes, prices and durability options to meet the needs of any distribution center. These tools are designed to eliminate manual data entry, reduce inventory data errors and increase profits. Focusing on these operational improvements are more important than ever due to the increasing shipping rates for major carriers such as FedEx and UPS. The dimensional weight pricing structure raised the average shipping cost 30%. This led to warehouse operators searching for savings in other areas so as to not pass these rate increases on to their customers.
Datex partner, Rice Lake Weighing Systems, is one of the top providers of cubing and dimensioning technologies for the supply chain industry. They have been in business for over 70 years and now offer over 40,000 different weighing products for a variety of different industries. Their expertise has allowed many SCM businesses to make significant improvements to their operations ranging from more optimized inventory putaway and storage, improved carton selection, and more stable load/pallet building. When paired with warehouse management technology, cubing systems allow warehouses of any size to have more data available at their fingertips. This helps decision makers and staff make critical decisions on the fly while saving time and money. To get more information about implementing cubing and dimensioning technologies into your supply chain operation contact Datex experts today at marketing@datexcorp.com or 800.933.2839 ext 243.
I recently completed a Lynda Certification on Logistics Foundations. I created this presentation to show the bottom line knowledge that I learned. Please feel free to share any feedback!
These slides discuss System support, aims of system support, Enterprise resource planning (ERP) and implementing technologies which are some of the topics that are elaborated in this presentation. System in Distribution Management is a presentation by Welingkar’s Distance Learning Division.
For more such innovative content on management studies, join WeSchool PGDM-DLP Program: http://bit.ly/DistMang
Join us on Facebook: http://www.facebook.com/welearnindia
Follow us on Twitter: https://twitter.com/WeLearnIndia
Read our latest blog at: http://welearnindia.wordpress.com
Subscribe to our Slideshare Channel: http://www.slideshare.net/welingkarDLP
High tech service support portfolio that effectively integrates front-end cus...Genpact Ltd
End to end 'customer service management' for high tech clients across channels can be enhanced through intelligent aftermarket services and product returns support operations.
Sub-optimal Order Management negatively impacts customer experienceGenpact Ltd
Improving customer experience, creating perfect order, maintaining costs and compliance are the key challenges in order management that call for standardized automation.
Boost DC Performance & Solve DIM Challenges: Use Cubing and Dimensioning Tech...Angela Carver
The implementation of cubing and dimensioning technology is increasing in popularity due to their unique ability to solve a variety of frequently encountered supply chain challenges with a reasonable investment. Cubing and weighing solutions are now available in varying sizes, prices and durability options to meet the needs of any distribution center. These tools are designed to eliminate manual data entry, reduce inventory data errors and increase profits. Focusing on these operational improvements are more important than ever due to the increasing shipping rates for major carriers such as FedEx and UPS. The dimensional weight pricing structure raised the average shipping cost 30%. This led to warehouse operators searching for savings in other areas so as to not pass these rate increases on to their customers.
Datex partner, Rice Lake Weighing Systems, is one of the top providers of cubing and dimensioning technologies for the supply chain industry. They have been in business for over 70 years and now offer over 40,000 different weighing products for a variety of different industries. Their expertise has allowed many SCM businesses to make significant improvements to their operations ranging from more optimized inventory putaway and storage, improved carton selection, and more stable load/pallet building. When paired with warehouse management technology, cubing systems allow warehouses of any size to have more data available at their fingertips. This helps decision makers and staff make critical decisions on the fly while saving time and money. To get more information about implementing cubing and dimensioning technologies into your supply chain operation contact Datex experts today at marketing@datexcorp.com or 800.933.2839 ext 243.
I recently completed a Lynda Certification on Logistics Foundations. I created this presentation to show the bottom line knowledge that I learned. Please feel free to share any feedback!
How Last Mile Delivery Affects Supply Chain, E-tailing & Order FulfillmentAngela Carver
Perfecting last mile delivery has had a significant impact on the supply chain, how retailers develop their e-commerce sites and how order fulfillment is completed. Essentially, every part of the consumer experience has been adapted to meet changing expectations due to omni-channel retailing. Let’s explore how each aspect has been affected.
The manual processes of yesterday have been replaced with the automated data collection technology of tomorrow. Field service staff are now equipped with mobile ADC devices that allow them to view changes to deliveries and routes and update order status’. Replacing paper-based processes has improved visibility within the supply chain and improved the overall customer experience during the last mile. These ADC devices are also being used in fulfillment centers to increase the efficiency of order processing. Supply chain operators have realized that if orders are processed faster they can reach the end customer faster.
Retailers have also put a new focus on the user-friendliness of their e-commerce websites. Studies show that easy-to-navigate shopping carts lead to larger and more frequent online purchases. Optimizing these sites can lead to revenue growth. Online sale increases will force transportation providers to adapt to handle last mile delivery volume influx.
To handle these increases and make last mile delivery more effective, supply chain operators are expanding distribution networks by adding smaller scale e-fulfillment DCs on the edge of urban areas. This encourages swift delivery of online and in-store orders. Another way retailers are doing this is with the addition of new courier services. In some of these densely populated areas small parcel delivery is done by bicycle or personal vehicle delivery to avoid traffic congestion.
Increases in technology adoption can also be attributed to last mile logistics requirements. Retailers and their supply chain partners are implementing distributed order management solutions to streamline order fulfillment operations. This is done through custom workflow rules used to automate everyday processes. Supply chain service providers are also utilizing delivery window planning solutions to reduce costs associated to redelivery. And to make the most of their transportation dollars shippers are implementing route optimization and transportation scheduling solutions.
To learn more about how last mile logistics has affected supply chain operations speak to a Datex expert today at marketing@datexcorp.com or www.datexcorp.com .
Introduction to Vendor Management Inventory Abu Talha
What is Supply Chain Management ? Integrating Management and information technology to flourish performance.
What Is Vendor Managed Inventory ?
1. Vendor Managed Inventory or VMI is a process where the vendor creates orders for their customers based on demand information that they receive from the customer. 2. VMI involves collaboration between suppliers and their customers which changes the traditional ordering process.
Schematic Diagram of VMI
WHY USE VMI ?
VMI removes the need for the customers to have significant safety stock. Lower inventories for the customer can lead to significant cost savings.
The customer can make profit from reduced purchasing costs. As the vendor receives data so the customer don’t need to produce purchasing costs ever.
Moreover, the need for purchase order corrections and reconciliation is removed which further reduces purchasing costs.
DUAL BENEFITS (both Supplier and Customer) 1. Less data errors and the overall speed of processing is increased. 2. Having aim to provide better service to the end consumer. 3. Purchase orders are generated on predefined basis. 4. Relation between suppliers and customers are getting strong enough.
Customer Benefits
1. A decrease in stockouts and a decrease in inventory levels. 2. Planning and ordering cost will be decreased. 3. Overall service level is elevated. 4. The customer is more focused in providing great service.
Suppliers Benefits
1. A reduction in customer ordering errors. 2. Promotions can be easily promoted to inventory plans. 3. Customers' point of sell data makes forecasting easier. 4. Philosophy to customer’s stock levels helps to identify priorities.
Comparison between VMI & RMI
Vendor Managed Inventory(VMI)
1. Vendor stocks the resources in suppliers premises. 2. Vendor is solely responsible for the stock availability. 3. VMI focuses on collaboration and share information between trading partners. 4. It is termed as a model of family business.
Retail Managed Inventory (RMI)
1. Supplier stocks the resources in buyer’s premises.2. Retailer is solely responsible for the stock availability. 3. RMI always focused on improving forecasting. 4. It is termed as business model of business.
Supply Chain Network Design: Key Questions for a Successful Distribution NetworkHannah Flynn
As we plan for the world of eCommerce and the customer expectation of quick, free shipping, our ability to forecast is turned on its head. How many distribution centers do we even need, and is that number feasible? Can we use historical data to plan for demand and design our networks, or is there a better way?
If we're going to offer the speed of shipping and variety of inventory that today's customers have come to expect, there are a lot of different questions that need to be asked. Join Irina Rosca, Director of Supply Chain Operations at Helix and an experienced global supply chain strategist, as she walks through the key questions to a successful and efficient distribution network. You'll leave knowing what data you can start collecting today to answer these questions.
Rapidly evolving customer needs in high tech continues to hinder customer del...Genpact Ltd
Customer delight is critical to profitable revenues in high tech, where rapidly evolving customer needs continue to impact the ability to deliver customer delight.
E-Tourism
Topic: Restaurant Management Systems
Overview
Restaurant management systems
The kitchen management system
The delivery restaurant management system (DRMS)
Self-ordering kiosks
Security and compliance in Hospitality Industry
Achieve 100 percent integration with your dynamic business network with IBM Sterling B2B Integration.
Benefits:
• Offers faster and easier partner on boarding
• Offers more effective communication with trading communities
• Offers visibility into business activity for predictable performance
• Offers faster ROI on B2B projects
Manual data processing made Bonnie vulnerable to human errors and long delays. To improve customer service, they needed a solution for increasing operational ef ciency and providing better visibility into internal business processes and external trading partners. IBM® Sterling B2B Integration Services enables Bonnie Plants to grow and operate more efficiently.
Providing the foundation for an omnichannel customer experience with IBM Store Enablement.
Throughout the retail community, the store has now become a critical component of maintaining customer satisfaction. Satisfying the customer’s needs for finding inventory in the store or elsewhere in the enterprise, and monitoring the fulfillment of those items to keep the promise, whether through pickup or delivery, that the store has made to the customer.
Revisiting The Double Bind: Ensuring the Development and Advancement of Women...Brittany J. Harris
Women of color represent a valuable source of domestic science, technology, engineering, and mathematics (STEM) talent. Nonetheless, they remain underrepresented in STEM disciplines and professions. This study builds upon the body of research that seeks to address the underrepresentation and unique experiences of women of color in STEM. This study uses intersectionality theory to support what researchers have previously referred to as the double bind. The double bind is used to describe the double form of oppression upon women of color pursuing STEM at the intersection of race and gender identity. This research asserts the critical need for colleges and universities to understand the unique experiences of women of color before these institutions can begin to create environments conducive to their advancement and development. This study fills a research gap by bringing additional awareness to the unique experiences of women of color pursuing STEM and by providing practical and actionable recommendations for ensuring their development and advancement in the academic setting.
How Last Mile Delivery Affects Supply Chain, E-tailing & Order FulfillmentAngela Carver
Perfecting last mile delivery has had a significant impact on the supply chain, how retailers develop their e-commerce sites and how order fulfillment is completed. Essentially, every part of the consumer experience has been adapted to meet changing expectations due to omni-channel retailing. Let’s explore how each aspect has been affected.
The manual processes of yesterday have been replaced with the automated data collection technology of tomorrow. Field service staff are now equipped with mobile ADC devices that allow them to view changes to deliveries and routes and update order status’. Replacing paper-based processes has improved visibility within the supply chain and improved the overall customer experience during the last mile. These ADC devices are also being used in fulfillment centers to increase the efficiency of order processing. Supply chain operators have realized that if orders are processed faster they can reach the end customer faster.
Retailers have also put a new focus on the user-friendliness of their e-commerce websites. Studies show that easy-to-navigate shopping carts lead to larger and more frequent online purchases. Optimizing these sites can lead to revenue growth. Online sale increases will force transportation providers to adapt to handle last mile delivery volume influx.
To handle these increases and make last mile delivery more effective, supply chain operators are expanding distribution networks by adding smaller scale e-fulfillment DCs on the edge of urban areas. This encourages swift delivery of online and in-store orders. Another way retailers are doing this is with the addition of new courier services. In some of these densely populated areas small parcel delivery is done by bicycle or personal vehicle delivery to avoid traffic congestion.
Increases in technology adoption can also be attributed to last mile logistics requirements. Retailers and their supply chain partners are implementing distributed order management solutions to streamline order fulfillment operations. This is done through custom workflow rules used to automate everyday processes. Supply chain service providers are also utilizing delivery window planning solutions to reduce costs associated to redelivery. And to make the most of their transportation dollars shippers are implementing route optimization and transportation scheduling solutions.
To learn more about how last mile logistics has affected supply chain operations speak to a Datex expert today at marketing@datexcorp.com or www.datexcorp.com .
Introduction to Vendor Management Inventory Abu Talha
What is Supply Chain Management ? Integrating Management and information technology to flourish performance.
What Is Vendor Managed Inventory ?
1. Vendor Managed Inventory or VMI is a process where the vendor creates orders for their customers based on demand information that they receive from the customer. 2. VMI involves collaboration between suppliers and their customers which changes the traditional ordering process.
Schematic Diagram of VMI
WHY USE VMI ?
VMI removes the need for the customers to have significant safety stock. Lower inventories for the customer can lead to significant cost savings.
The customer can make profit from reduced purchasing costs. As the vendor receives data so the customer don’t need to produce purchasing costs ever.
Moreover, the need for purchase order corrections and reconciliation is removed which further reduces purchasing costs.
DUAL BENEFITS (both Supplier and Customer) 1. Less data errors and the overall speed of processing is increased. 2. Having aim to provide better service to the end consumer. 3. Purchase orders are generated on predefined basis. 4. Relation between suppliers and customers are getting strong enough.
Customer Benefits
1. A decrease in stockouts and a decrease in inventory levels. 2. Planning and ordering cost will be decreased. 3. Overall service level is elevated. 4. The customer is more focused in providing great service.
Suppliers Benefits
1. A reduction in customer ordering errors. 2. Promotions can be easily promoted to inventory plans. 3. Customers' point of sell data makes forecasting easier. 4. Philosophy to customer’s stock levels helps to identify priorities.
Comparison between VMI & RMI
Vendor Managed Inventory(VMI)
1. Vendor stocks the resources in suppliers premises. 2. Vendor is solely responsible for the stock availability. 3. VMI focuses on collaboration and share information between trading partners. 4. It is termed as a model of family business.
Retail Managed Inventory (RMI)
1. Supplier stocks the resources in buyer’s premises.2. Retailer is solely responsible for the stock availability. 3. RMI always focused on improving forecasting. 4. It is termed as business model of business.
Supply Chain Network Design: Key Questions for a Successful Distribution NetworkHannah Flynn
As we plan for the world of eCommerce and the customer expectation of quick, free shipping, our ability to forecast is turned on its head. How many distribution centers do we even need, and is that number feasible? Can we use historical data to plan for demand and design our networks, or is there a better way?
If we're going to offer the speed of shipping and variety of inventory that today's customers have come to expect, there are a lot of different questions that need to be asked. Join Irina Rosca, Director of Supply Chain Operations at Helix and an experienced global supply chain strategist, as she walks through the key questions to a successful and efficient distribution network. You'll leave knowing what data you can start collecting today to answer these questions.
Rapidly evolving customer needs in high tech continues to hinder customer del...Genpact Ltd
Customer delight is critical to profitable revenues in high tech, where rapidly evolving customer needs continue to impact the ability to deliver customer delight.
E-Tourism
Topic: Restaurant Management Systems
Overview
Restaurant management systems
The kitchen management system
The delivery restaurant management system (DRMS)
Self-ordering kiosks
Security and compliance in Hospitality Industry
Achieve 100 percent integration with your dynamic business network with IBM Sterling B2B Integration.
Benefits:
• Offers faster and easier partner on boarding
• Offers more effective communication with trading communities
• Offers visibility into business activity for predictable performance
• Offers faster ROI on B2B projects
Manual data processing made Bonnie vulnerable to human errors and long delays. To improve customer service, they needed a solution for increasing operational ef ciency and providing better visibility into internal business processes and external trading partners. IBM® Sterling B2B Integration Services enables Bonnie Plants to grow and operate more efficiently.
Providing the foundation for an omnichannel customer experience with IBM Store Enablement.
Throughout the retail community, the store has now become a critical component of maintaining customer satisfaction. Satisfying the customer’s needs for finding inventory in the store or elsewhere in the enterprise, and monitoring the fulfillment of those items to keep the promise, whether through pickup or delivery, that the store has made to the customer.
Revisiting The Double Bind: Ensuring the Development and Advancement of Women...Brittany J. Harris
Women of color represent a valuable source of domestic science, technology, engineering, and mathematics (STEM) talent. Nonetheless, they remain underrepresented in STEM disciplines and professions. This study builds upon the body of research that seeks to address the underrepresentation and unique experiences of women of color in STEM. This study uses intersectionality theory to support what researchers have previously referred to as the double bind. The double bind is used to describe the double form of oppression upon women of color pursuing STEM at the intersection of race and gender identity. This research asserts the critical need for colleges and universities to understand the unique experiences of women of color before these institutions can begin to create environments conducive to their advancement and development. This study fills a research gap by bringing additional awareness to the unique experiences of women of color pursuing STEM and by providing practical and actionable recommendations for ensuring their development and advancement in the academic setting.
Coca Cola Bottling: IBM Sterling B2B Integrator Case StudyLightwell
Manual searches and information delays were creating operational bottlenecks and business inefficiencies for Coca Cola. CCBCC’s business was running on a multitude of different technologies. Manual searches and information delays were creating operational bottlenecks and business inefficiencies. CCBCC would manually enter the equipment services work order into their legacy system when work orders arrived via phone or fax from their customers. This process was time consuming and open to error, and so CCBCC began to question the potential cost of these errors. CCBCC needed to quickly accept and return information electronically without error and focus on software replacement as a means to improve cross-application and system integration. They needed a flexible and robust system to integrate internally with SAP as well as other existing systems.
Revisiting the Double Bind: Ensuring the Development and Advancement of Women...Brittany J. Harris
Presentation for 10th Annual Sources of Urban Educational Excellence Conference at Georgia State University.
Title: Revisiting the Double Bind: Ensuring the Development and Advancement of Women of Color in STEM
How one professional firm went from start up to $65 million in 10 years. Organizational design matters when it comes to growing and developing professional staff.
Apply the science of decision making to improve the effectiveness of your communications. This is helpful for web sites, brochures, political campaigns, and all forms of advertising and communication. Get a competitive advantage in your communications.
Better writing with the Ben Franklin MethodJeff Gilman
Ben Franklin grew to fame and fortune based originally on his ability to write for newspapers, almanacs, and politics. This is how he learned to 'scribble a little'.
IBM Sterling Distributed Order ManagementLightwell
Deliver a superior customer experience through efficient order orchestration with IBM Sterling Distributed Order Management.
Benefits:
• Deliver the perfect order
• Provide highly personalized service
• Support expanded product and service offerings
• Provide more accurate promise dates
• Leverage new fulfillment strategies
• Improve order ll rates and cycle times
• Reduce order management costs
• Reduce buffer stock inventory
• Maximize customer satisfaction and revenue
• Minimize shipping and expediting costs
• Easily on-board new clients or acquired divisions
IBM Sterling Delivery and Service SchedulingLightwell
Significantly improve customer expectations by providing superior product delivery and services with IBM Sterling Delivery and Service Scheduling.
Benefits of order transaction:
• Increases revenue through additional service offerings
• Improves customer satisfaction by scheduling product deliveries and associated services at time of sale
• Improves the fulfillment of both products and services based on the order conditions and resource availability
• Decreases the cost of providing services by outsourcing to a third party
Leverage the call center in your omni-channel strategy with IBM Call Center for Commerce.
Below are some benefits of IBM Call Center for Commerce:
• Helps ensure high quality customer service by better enabling your customer service representatives to see exactly what the customer sees
• Increases customer satisfaction by providing consistent service across virtually all channels
• Dramatically decreases average call handling time through increased productivity
• Reduced IT costs to deploy, manage, and grow call center operations
Web based Enterprise Asset Management Software System covering Computerized Maintenance Management Software System features including Preventive Maintenance, Work Order Generation, Asset Tracking, Stores and Inventory modules
Complete ERP Solution for Service Industry with CRM, Project Management, Inventory, Warehouse, Accounts, etc. Manage your after sales service very efficiently.
Add Ons Based On Navision For Distribution IndustryYogesh Manikpure
Presentation includes list of Winspire add-ons based NAVISION for Distribution industry.
We have implemented NAV including these add-ons for more than 35 companies who is into IT product distribution, Telecom Project management & Distribution, IT infrastructure project management and sub distribution companies in India, Singapore and UAE.
Bringing efficiency to store operationsTero Angeria
Provide superior customer service with mobile tools
for store associates.
Benefits
• Increased revenue by saving the sale
• Improved store associate productivity and responsiveness
• Improved brand image by providing more personalized customer service
Personalize products, offers, pricing and loyalty programs; prevent revenue leakage and ensure regulatory compliance with an enterprise billing solution.
At Lightwell we develop, implement and optimize technology solutions that address today’s critical business challenges. Our technology services and solutions—including B2B integration and file transfer, supply chain, order management, ecommerce and IT staffing—enable cost reduction, increase customer satisfaction, and accelerate growth. We are headquartered in the United States and have multiple offices in the United Kingdom.
Reducing Risk, Cost and Complexity Across Healthcare Processes With the Lightwell Healthcare B2B Gateway. The Lightwell Healthcare B2B Gateway solution helps healthcare organizations address HIPAA requirements (levels 1-7) while reducing risk, cost and complexity across their B2B processes.
Solutions to Accelerate Compliance with Affordable Care Act (ACA) Mandates an...Lightwell
The healthcare payer ecosystem in the United States has changed dramatically over the last decade and is expected to evolve at an even faster pace over the next few years. Many world-class companies involved in healthcare payment processing are finding themselves constrained by their existing information technology infrastructure. The silos that they built around Business to Business (B2B) processing are constraining them, making it difficult to achieve governmental mandates and (more importantly) increase processing efficiency and competitive advantage.
The payers’ world today requires adherence to multiple industry standards, government regulations, and industry expectations. It is becoming more technical and payers need to become more agile (Figure 1). The IBM Standards Processing Engine Solution for Healthcare Payers is your answer to B2B enablement in today’s complex HIPAA/ACA (Affordable Care Act) world.
Hirschvogel Inc: IBM Sterling B2B Integration Services Case StudyLightwell
In 2007, Hirschvogel Inc. manually processed data to and from their ERP system, which was quite labor intensive. Therefore, when their parent company asked them to migrate to SAP as part of a global strategy, they were glad to participate. As part of that initiative, Hirschvogel Inc. needed translation services between EDI X.12 documents and SAP IDocs to enable automatic processing of e-commerce with their U.S. customers.
Hirschvogel Inc. had two options: the parent company could invest in additional in-house resources to manage and support B2B integration of multiple automotive standards and protocols or outsource the process to a trusted partner. Indeed, Hirschvogel Inc. wanted to implement the most cost-effective option to reduce total cost of ownership of B2B collaboration.
CEVA Logistics: IBM Sterling B2B IntegrationLightwell
For consumers, retail events such as Black Friday and Cyber Monday are exciting opportunities to pick up a bargain—but for the logistics companies working behind the scenes, these massive spikes in demand can be a tough challenge.
To keep the supply chain moving smoothly, logistics companies rely on electronic data interchange (EDI) messages—containing information on purchase orders, invoices, acknowledgements and more— owing between hundreds of clients, suppliers and logistics partners. In the run-up to major retail events, the volume of EDI messages sent to logistics companies can skyrocket, and any processing delays increases the risk of lost revenues and damaged reputations. How can logistics businesses gain high-performance, dependable and scalable EDI services without breaking the bank?
B2B Integration for Healthcare - InfographicLightwell
B2B integration is a tough challenge, and technology upheavals and healthcare transformation are only going to make it tougher. You’re right to be concerned. Fortunately, IBM’s right here to help.
Protecting Margins and Creating Value in TelecomLightwell
In 2010, Communications, Media, and Entertainment (CME) businesses are becoming more confident in their revenue potential with most companies feeling the recession is behind them or nearly halfway over. To prepare for spending growth, many CME businesses plan to increase their focus on sales strategies with a keen focus on improving customer collaboration as a top priority.
However, improving customer collaboration, especially in business-to- business (B2B) selling and order scenarios, is difficult to achieve due to product portfolio and selling/ordering process complexity. Within the CME marketplace, companies are offering customers a rich array of options including products and services via multiple channels. This is good news for customers, who demand freedom of choice and ease of use. But it makes selling and order management a complex task for CME companies, which are looking to optimise these processes to increase sales performance.
Learn about the transformation of managed file transfer: the drivers and challenges behind the transformation; what differentiates future-ready managed file transfer solutions from traditional managed file transfer; the business impact of modernizing your managed file transfer capabilities; and five questions to ask about your managed file transfer solution.
IBM Managed File Transfer Solutions OverviewLightwell
Learn about the products that make up the IBM Managed File Transfer Suite: the key capabilities they provide, what they allow our customers to do, how to know when you need a specific solution, and more. This guide provides an overview of IBM Sterling Control Center, File Gateway, Secure Proxy, Connect:Direct Advanced, and the Aspera File Sharing Suite.
IBM Omnichannel Commerce Solutions OverviewLightwell
Learn about changing consumer expectations and market demands, how the IBM Commerce solutions help, and they key advantages and capabilities of the IBM platform for ecommerce and order management.
Learn about flexible cloud technologies and expert services to optimize your dynamic business network. This guide provides an overview of the IBM B2B integration cloud portfolio, including: IBM Sterling B2B Collaboration Network; IBM Sterling File Transfer Service; and capabilities including mapping, transformation, community enablement, fax conversion, e-invoicing, and more.
IBM B2B Integration Gateway and Transformation Engines OverviewLightwell
Learn about common B2B integration challenges, the key advantages of modernizing your B2B capabilities, and how the IBM B2B integration solutions (including IBM Sterling B2B Integrator, IBM Transformation Extender, IBM Transformation Extender Advanced, IBM Sterling File Gateway, IBM Sterling Control Center, and IBM Sterling Secure Proxy) can help. You'll learn how these solutions work together to address a wide range of business, industry and technology needs today.
Learn about Lightwell's B2B Framework that includes:
- Over 300 pre-built components and assets
- Pre-defined, configurable rules-based processes for most common communication, translation, and routing needs
- Centralized visibility and control of documents and processes
- End-to-end visibility and 360° life-cycle tracking
- Simplified trading partner onboarding and management
- Secure, role-based access for business users and partners
- Individualized dashboards and reporting for business and technical users
- And more
At Lightwell, we develop and implement technology solutions that answer critical business challenges.
Since 1998, our experienced team has helped hundreds of companies across North America and Western Europe achieve their business and technology visions.
Our services and solutions provide organizations increased clarity and actionable insights that enable cost reductions, increase customer satisfaction, and accelerate growth. And we do this with unrivaled service expertise and innovative applications, tailored to our clients’ needs.
IBM Infographic - Enterprise File GatewayLightwell
Do you have more than two existing file gateways?
Have you missed SLAs due to file transfer failure?
Add more than 10 new external connections a month?
Are your file gateways your Achilles’ heel of security and compliance?
Anticipating an internal or external security audit that
includes file transfer?
Learn how to solve these file transfer problems in this infographic from IBM.
At Lightwell, we develop and implement technology solutions that answer critical business challenges.
Since 1998, our experienced team has helped hundreds of companies across North America and Western Europe achieve their business and technology visions.
Our services and solutions provide organizations increased clarity and actionable insights that enable cost reductions, increase customer satisfaction, and accelerate growth. And we do this with unrivaled service expertise and innovative applications, tailored to our clients’ needs.
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
Securing your Kubernetes cluster_ a step-by-step guide to success !KatiaHIMEUR1
Today, after several years of existence, an extremely active community and an ultra-dynamic ecosystem, Kubernetes has established itself as the de facto standard in container orchestration. Thanks to a wide range of managed services, it has never been so easy to set up a ready-to-use Kubernetes cluster.
However, this ease of use means that the subject of security in Kubernetes is often left for later, or even neglected. This exposes companies to significant risks.
In this talk, I'll show you step-by-step how to secure your Kubernetes cluster for greater peace of mind and reliability.
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Albert Hoitingh
In this session I delve into the encryption technology used in Microsoft 365 and Microsoft Purview. Including the concepts of Customer Key and Double Key Encryption.
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
How world-class product teams are winning in the AI era by CEO and Founder, P...
IBM Sterling Reverse Logistics
1. IBM Software
IBM Sterling
Reverse Logistics
Automate returns and exchanges, reduce costs
and enhance customer engagement
IBM®
Sterling Reverse Logistics automates returns processing and
guides the user through pre-defined steps to help ensure the same level
of customer service is achieved virtually every time. Individual customer
returns, complex bulk returns and return dispositions, as well as a
repair-and-return process can be pre-defined and efficiently managed;
reducing costs with a simultaneous increase in inventory visibility that
can add to sales volume as well as profit totals. Timely management of
customer returns delivers an improvement in inventory availability, as
well as an opportunity to realize the potential benefits of increased
customer satisfaction.
If your enterprise often experiences any of the following situations, you
need the Sterling Reverse Logistics solution.
• High levels of returns
• Managing different types of return processes (consumer returns, bulk
returns, repair/salvage services, and more)
• Higher costs in returned inventory (either high cost goods, or high
volumes of returns)
• Supporting separate processes for handling of recyclable materials,
hazardous materials, and more
• Poor customer satisfaction levels with existing returns processes
• Inability to accept returns from different sales channels
• Problems achieving customer satisfaction service level agreements
• Implementing processes to separate items for the European
WEEE initiatives.
Leverage returns as a source of supply
You may be unaware of the amount of inventory tied up in your current
return-and-repair process. High-value products and parts may sit for
weeks before they are sent for repair or returned to stock. Such parts
often require no repair at all, and could immediately be resold to
another customer.
Benefits
• Improves the utilization of inventory
• Limits reverse logistics processing costs
• Improves return and repair cycle times
• Increases service network profitability
• Improves responsiveness to customers
• Supports efforts to comply with European
Waste Electrical and Electronic
Equipments (WEEE) initiatives
2. IBM Software
2
Sterling Reverse Logistics enables you to effectively track
items throughout the return-and-repair process, and
automates the procedure that returns items to stock,
and can automatically reclassify the item as refurbished.
Moreover, real-time status updates from service-and-repair
personnel allow you to use the reverse logistics cycle to its
best advantage as an ongoing supply source.
Setup processes automate separate recyclable or hazardous
materials. Companies are increasingly looking at separating
certain materials like hazardous materials to comply with
regulations, or recyclable materials for recovering costs or
complying with regulations. Combining the features of the
IBM®
Sterling Warehouse Management System with our
reverse logistics solution, you can set up tasks to automatically
separate the processing of hazardous or recyclable materials.
Easily configurable workflows enables the handling of returns
according to virtually any order or product-related attribute.
Improve the customer experience
Sterling Reverse Logistics enables the creation of return
orders directly from the original order, providing a
comprehensive history of the order life-cycle, which allows
the CSR to provide knowledgeable assistance to virtually all
customers no matter what channel was used in the original
purchase of the item. Various appeasements can also be
defined to allow users to offer alternatives to returning the
item, therefore reducing the cost of returns while still helping
to ensure the satisfaction of the customer. Automated
processes and global visibility of orders improves the quality
of customer service, while eliminating inventory buffer stocks
and costly manual processes.
Capability Description
Configurable returns processing • More easily configure returns processing based on virtually any product-related attribute
• Effectively manage multiple channels of product disposition (repair, dispose, destroy, re-sell, and more)
• Use rules to set up different return locations for different types of items
• Guide the user through the entire returns process, helping to ensure consistent customer support
• Provide customer-specific appeasements to reduce the cost of returns
Control virtually all orders related
to return
• Link returns with virtually all other related orders (original sales orders, replacement order, repair order,
and more)
• Automatically create advanced exchanges from the original return
• Coordinate dependencies among multiple order types
Real-time visibility and exception
handling
• Track return order execution in real time
• Provide customers and partners with role-based status updates of return-and-repair orders
• Proactively resolve exceptions throughout the reverse logistics process
Repair cycle control • Automatically generate repair orders
• Expedite repairs as needed to meet mission-critical customer requirements
• Effectively interact with third-party repair vendors
Closed-loop processing • Automate the process for returning items to stock
• Include appropriate returned or repaired items in ATP calculations
• Sell one-off items not usually stocked in stores, from any channel, to avoid the cost of shipping
back to original location
Execution in return center/
warehouse
• Support multi-step receiving process
• Inspect incoming returns and manage or direct the return by disposition
• Generate different tasks based on different types of items (recyclable, hazardous materials, and more)
• Return items to 3rd party vendors