This document provides annual reports from the chairman and chief executive of the Herefordshire Voluntary Organisations Support Service (hvoss). It summarizes hvoss's activities over the past year, which included providing support, advice, and training to over 450 local organizations, assisting 876 individuals in exploring volunteering opportunities, and helping organizations access around £1.8 million in funding. Key programs discussed include the volunteer center, development support, community engagement activities with the Police and Crime Commissioner, and transportation services like Community Wheels and the Minibus Link Scheme. The reports highlight hvoss's role in supporting the voluntary sector in Herefordshire.

1. “Building a vibrant and effective
Voluntary Sector in Herefordshire”

2. Chairman’s Report
On behalf of the board of trustees I have pleasure in introducing the (hvoss)
Herefordshire Voluntary Organisations Support Service Annual Report. Our charity
offers independent support services to volunteers, charities, voluntary and community
groups, social enterprises, not for profit organisations and local communities across
Herefordshire. Our vision is “A vibrant and effective Voluntary Sector in
Herefordshire”.
We are a membership organisation, actively collaborating with a wide range of partners,
pursuing our mission “To support, strengthen and unite voluntary community
organisations in achieving their aims”.
We value: -
 The vital and unique contribution made by thousands of volunteers in the county.
 The ability of our sector to tackle problems independent of the state.
 Involvement of members, frontline service organizations and networks in all we do.
 The promotion of needs affecting ‘quieter voices’, the underrepresented and
disadvantaged members of the community.
 Community and voluntary action as a solution to many challenges we face in our
communities.
 Collaboration and partnership working to meet identified needs and gaps in local
services.
This report highlights some significant considerable achievements and success stories in
our priority service areas; Representation, support and development, strategic
partnerships, and direct service delivery. A strong commitment to youth, health and
social care, community development and volunteering underpins all our activities.
In the rapidly changing environment, with increased demand and pressure on our
member organisations and new ways of working with statutory bodies on service
provision, hvoss will continue to provide strong representation, voice, leadership,
development support and partnership working to assist our members and local
communities.
Finally, I would like to congratulate all staff, trustees, funders,
members and volunteers for their significant contributions to our
achievements. Thank you all!
Lynda Wilcox
Chairman

3. Chief Executive’s Report
During the year hvoss continued to: -
 Provide advice, information and support to the local third sector.
 Promote, organise and facilitate co-operation and partnership work between the
third sector and statutory sector, private sector and other relevant bodies.
It was another busy year! We assisted over 450 local organisations with training needs,
information, networking opportunities, development and specialist advice.
We helped 876 individuals who were interested in volunteering explore how their skills
might support hundreds of organisations doing amazing charitable work across
Herefordshire. Working with Herefordshire Council, we dealt with over 350 funding
enquiries, helping local charitable activities access around £1.8m of funding.
We co-ordinated 22 different member Interests Groups around health and social care,
children and young people, also organising briefing sessions and workshops on key
topics affecting the sector including Implication of The Care Act and Social Inclusion.
In response to the ongoing needs around funding we held 7 funding breakfasts, a
Sustainable Funding Fair, and ran a series of 5 local rural funding roadshows.
We ran 20 community events in 7 localities and offered 170 youth sessions to ensure
vital services to rural areas and our market towns. We kept our membership of 112
organisations and a wider network of 1,000 contacts up to date with regular e-bulletins
and communications.
hvoss continued to play an active role in championing the role of members and the
needs of the sector with policy and decision makers locally, regionally and nationally,
investing in existing and new partnerships in order to grow services offered. We were
pleased to see new developments flourish in relation to Herefordshire Healthwatch,
Police and Crime Commissioner West Mercia and Marches Talent Match.
We are extremely grateful to all our 150+ volunteers who supported our activities
during the year. They contributed nearly 36,000 hours in total, and were of huge benefit
to the local community.
Will Lindesay
Chief Executive

4. Communications/Media and Membership
Website
Our hvoss website www.hvoss.org.uk received 11,324 visits (62.8% new visitors and
37.2% returning visitors) for the year.
Social Media
Social media continued to flourish over the past year with over 1000 tweets. During
the year we have gained 700 Twitter followers and 112 Facebook likes.
Membership
We are a Council for Voluntary Service, governed in the interest of members
through a Board of Trustees elected by the membership at the AGM. hvoss
provides a range of member only services including access to Interest Groups,
market place suppliers offering discounted professional services and other support.
Above: Representatives of the network discussing input into 2015 Understanding Herefordshire
Integrated Needs Assessment.

5. Interest Groups – Older People’s Interest Group (OPIG), Children’s Interest Group
(CHIG) and Youth Interest Group (YIG) provided a forum for members to discuss
current issues, collaborate, network, share good practice, and develop relationships
with local commissioners.
Above: Neil Cleeveley, Chief Executive NAVCA (National Association for Voluntary and Community
Action) discusses service delivery in rural areas with AGM attendees.
“I enjoyed my day in Hereford, it’s really energising to get out of the office and
meet people who are working so tirelessly for their local communities. You, your
team and your colleagues in the voluntary sector are doing a terrific job for the
people of Herefordshire. It always amazes me, when I visit a NAVCA member,
how much they are doing on limited resources” Neil Cleeveley.
hvoss have been represented on the NAVCA board since October 2014. This
provides a significant opportunity to inform national strategy and policy
development on behalf of the local Third Sector.

6. Herefordshire Volunteer Centre
The volunteer centre fielded over 800 volunteering enquiries and provided advice
and support to a number of volunteer involving organisations. It also transferred
over 500 volunteering opportunities to the new Do-It website.
“I would like to commend hvoss for the highly professional and helpful service
provided. I would also like to say thanks for the support given to me over the last
month which has resulted in valuable local contacts being made and the
recruitment of volunteers (a further two excellent people have registered with us
today following your presence in the town centre)” Alzheimer’s Society.
Two new projects were initiated - one to support young people with some support
needs into volunteering and another supported by the Police and Crime
Commissioner West Mercia, to encourage offenders to volunteer.
Working with pupils from Herefordshire and Ludlow College, City and Guilds
Diploma course in Employability and Personal Development we found suitable
volunteering placements for 30 students. The majority of young people went onto
to do at least 6 weeks of volunteering for local charities.
“Jon really enjoyed his volunteering. He
feels that he learned many skills such as how
to deal with the public. He commented that
he know more about how charity work with
regards to preparing the goods for sale. They
have asked him if he would be interested to
carry on volunteering with them during the
summer holiday” Course Tutor.
Above: Students from Herefordshire and Ludlow College with their volunteering certificates.
In conjunction with probation and the Police and Crime Commissioner West Mercia
we are encouraging volunteering as a way of reducing the incidence of re-offending.
In 2014/15 we engaged 24 people in the programme, identifying 20 organisations
with potential suitable volunteering opportunities. Practical roles have proved very
popular. Those who participated commented:
“I can feel myself getting fitter and stronger every week that I go out there – it is
really benefiting my health”.

7. “I really enjoy supporting and mixing with other people it gives me a sense of
purpose and something to do”.
“Oh yes its better than good - I couldn’t criticise a thing about it. They were all so
lovely and I’m hoping it is a new start for me”.
Volunteering was promoted though volunteer fairs, charity markets and monthly
volunteering poster distribution to over 40 locations. We were grateful to The
Hereford Times for a monthly volunteering column and also many other partner
organisations.
“I would like to thank Vicky for all the support she has offered to my ESA
customers. I have broached the subject of volunteering with many customers who
have been quite negative. They have been in to see Vicky and she has always gone
“The Extra Mile” to help them find something suitable and I always receive very
positive feedback from my customers about her” Job Centre Plus Advisor.

8. Development Support
The Development Team assisted 119 charitable groups with training opportunities,
signposting, funding information, assessing needs, developing new projects, and
governance. We were pleased to recruit a number of new members during the
year.
“Joining hvoss was one of the best moves we have made!” Herefordshire Growing
Point.
Support we were able to offer included advice on different legal structures;
insurance and accounts; policies, charity registration and guidance on where to
access professional support such as consultants and accountants. We have seen a
heightened acknowledgement of the need to be aware of the roles and
responsibilities of trustees in the voluntary sector and have delivered training and
one to one support in this area as well as trustee recruitment assistance.
“Thank you very much indeed for leading our volunteer training session”
Leominster Museum.
Sustainable Funding Fair
2014’s Funding Fair was attended by 61 representatives from
different organisations. Workshops included Bid Writing,
Fundraising, and Big Lottery Overview. Our Keynote speaker
offered an overview of successful relationships for third sector partnership working.
Delegates networked with stallholders representing local funders - an element of
the event which was highly praised and valued by those attending. Evaluation
responses were mostly ‘Excellent’ or ‘Good’. All highlighted the excellent
networking opportunity and there were useful suggestions for topics and content
for future fairs.
“Networking, discovery, meeting other charities, getting together with colleagues
was informative and fun, thank you”.
Did you know?
Our Team has access to an online tool that can help your management group
‘healthcheck’ the strengths, weaknesses and development needs of your
organisation.

9. Case study
Growing Local Going Local approached us for support as they wanted to employ a
paid worker to increase work with schools. We offered support in drafting a job
description and person specification, templates for TOIL/annual leave charts, a
job advert and local publicity. We also advertised the post through our website
and networks.
They had a good response with 6 candidates interviewed. Two candidates were
subsequently appointed and started the great work of reaching out to
Herefordshire’s primary schools. They are working with the children to grow their
own fruit and vegetables and design a recipe-book using local, seasonal fruit and
vegetables to promote healthy eating.
The group reported greater confidence in complying with all the legislation for
recruitment and management.
“Firstly thank you so much
for assisting us in so many
ways - the advice, the room
and the overall support. We
have really appreciated it.
You certainly made it much
easier for us, so thanks.”
“PS, we are also hoping to
make good use of a couple
of volunteers that hvoss has
sent our way again, what a
wonderful organisation you
are!”

10. Police and Crime
Commissioner West
Mercia
We were pleased to work in partnership with the
Police and Crime Commissioner West Mercia during the year on a number of
engagement activities and project work with priority groups aligned to the strategic
plans of The Commissioner across the West Mercia area.
“Our developing partnership with the Police and Crime Commissioner has
enabled our charity to deliver a range of vital community safety initiatives across
Herefordshire during the year”.
“Our partnership has also enabled hvoss to initiate a range of discussions with the
Commissioner’s Office in relation to the needs of the local community and third
sector. We look forward to developing this strategic relationship further over the
next year” Will Lindesay, hvoss Chief Executive.
PCC Community Engagement
Grant funding allowed us to implement a community development programme of
activities seeking to address anti-social behaviour in a number of localities. The
Development Team organised a series of community events in 5 targeted areas
across the county (Clehonger, Lea, Saxon Gate, Baron’s Cross and Bromyard).
These attracted 360 attendees, and activities included Summer BBQs, drumming
workshops, Christmas & New Year parties, puppet theatre shows, bulb planting,
and cooking, craft and wild play sessions.
Residents were encouraged to talk about issues in their communities and think
about how they might get involved with working together to improve their areas.
Children and young people were given opportunities to engage in new experiences
and take ownership of activities in their neighbourhoods.
“We’ve had fewer anti-social behaviour callouts since hvoss has been engaging
with the community here in Baron’s Cross” PCSO Gareth Maddox.

11. Pictures: Our community development approach proved a big hit with local residents and partner
organisations across Herefordshire.

12. Community Wheels
Community Wheels provides community transport for around 700 customers. Our
staff team and dedicated team of 90 volunteer drivers provided 17,601 single
journeys to residents without access to independent transport.
Customers fares and grant support from Herefordshire Council allow us to operate
this vital service. Recent changes made in relation to the allocation of community
transport funding across the county meant that Community Wheels lost
approximately 50% of its funding with effect from April 2014. To maintain the
service a review of the fares structure was undertaken and new fares became
effective from October 2014. The review and fare increase was not a decision taken
lightly and consultations were carried out with our volunteer drivers to ensure we
made the right decision. We have avoided raising fares for as long as possible, in
fact there has been no fare increase over the last three years despite rising fuel
costs. 700 customers were written to and meetings and communication was made
with all our drivers. The whole process went extremely smoothly.
Above: Kwik-Fit and Community Wheels have joined forces to support our volunteer drivers.

13. Community Wheels is never shy about challenges. Not only did the late summer see
the introduction of a new fare structure but also the integration of new booking
software. Flexiroute was introduced in August 2014 to ensure Community Wheels
could continue to strengthen its operational ability. Flexiroute provides the team
with a much more stable operating platform, customer and route information and
greatly enhanced reporting.
Fundraising is now more important than ever for
Community Wheels and with this in mind we
hired the Oaks Charity shop in Leominster for a
week in March and December. With wonderful
support from drivers, friends, family we raised an
impressive £1,750 over the two weeks.
Our drivers are wonderful and we are extremely proud of the service provided.
During the year a few drivers ‘retired’ but we were pleased to welcome 12 new
drivers who made contact after hearing about Community Wheels from neighbours
or word of mouth. We thanked all our drivers at a get-together at Christmas.
We play an active part in the Community Transport Forum, helping to retain and
develop Community Transport needs and support throughout the County.
Community Wheels is a wonderful way to support people of all ages and needs
throughout the community and we would like to thank all the staff and volunteers
who make it such a success.

14. Minibus Link Scheme (MLS)
Organisations owning minibuses provide necessary and recreational services for
their members, however they face ever-increasing financial responsibilities for the
upkeep of vehicles. Other organisations would like access to transport but various
factors restrict this, MLS links and assists the needs of these organisations. Lenders
receive a financial contribution towards the running cost of their vehicles and
borrowers have access to a list of suitable vehicles – passenger capacity, location,
correct accessibility (lifts, ramps, and wheelchair spaces) – at achievable prices and,
if needed volunteer drivers. This allows organisations to plan trips for the first time
or increase their capacity for trips.
Aimed at all ‘not-for-profit’ organisations – community groups, charities, schools
and other educational groups, youth and sports groups – hvoss received funding
from Herefordshire Council to allow full operation until the end of 2014. Further
funding from The Eveson Charitable Trust and the Edward Cadbury Charitable Trust
has ensured MLS continues to operate throughout 2015.
MLS has received a steady increase in organisations joining the scheme, linking
minibuses provided by Hereford Cathedral School, Age UK and Marches Family
Network (the latter two equipped with lifts) for a variety of trips. Bookings can be
up to 3 per week and trips include: exhibitions, theatre, sports fixtures and tours,
scout camps, residential home social club outings, Primary education forest schools,
exchange student sightseeing and many more.
Above: Cathedral School headteacher Paul Smith, Rachel Manacchini-Godfrey-hvoss and Rob Pizii.

15. Case studies and quotes
“We do believe that the MLS enables us to develop links with more community
groups, social groups and clubs and other voluntary organisations, providing the
opportunity for us to raise awareness of our services and what we can do to help
people, as well as the potential for future collaborative working” Age UK Hereford
& Localities.
Above: Piloting a new scheme are from left, Rachael Manacchini-Godfrey-hvoss, Stuart Townsend and
John Eden.
“MLS provides a real benefit to the Forbury. After a recent trip to Willow Trust,
Gloucester we still fondly recall the day. One resident, (susceptible to anxiety)
explained how the Captain had joked that she could have a job steering the boat
any time! This boosted her confidence and faith in her abilities, despite limited
mobility. Ultimately, this residual feeling of happiness and memories of fun day
trips allows the residents to feel satisfied mentally, physically and emotionally
and without MLS this would be not be possible” The Forbury Residents Home.
“For many of our families our service is quite literally a lifeline and our outdoor
groups are far more popular than our indoor groups, which necessitates the loan
of an additional bus plus driver. Over our summer scheme, the facility to borrow a
driver through the MLS has made a significant difference to members of both our
Leominster and Hereford groups by enabling us to meet demand rather than cap
numbers based on capacity of our minibus which, allowing for staff, would
necessitate group sizes being cut to around 7 young people when demand for
places was approximately double that” Marches Family Network.

16. Young People and Youth Development
Through our membership we have developed a new Youth Strategy. Our mission is
to create a quality sustainable network of youth and community support services,
building the confidence, character and life skills of young people - challenging them
to be the best they can. We will do this through collaborative planning, partnership
working and training. Our youth strategy is available on our website
www.hvoss.org.uk
As a consequence of public spending cutbacks there is now a greater need for the
voluntary sector to respond to the needs of vulnerable young people, many being
the most hard to reach. hvoss is responding by looking at new ways of
collaborative working and alternative ways of funding youth provision.
Our members participate in our interest groups focusing on young people:
 YIG (Youth Interest Group)
 CHIG ( Children Health & Wellbeing Interest Group)
 MYIG (Mayors Interest Group)
Our new youth strategy has identified 4 cornerstones for building a sustainable
youth provision and measuring its success:
1. Build capacity of the sector to
support the needs and aspiration of
young people within the county
2. Provide capable and quality youth
provision
3. Be young people focused, giving
young people a voice to participate
in decisions that impact on them
4. Be responsive to needs and issues
including offering information and
guidance.

17. The current size and scale of the voluntary sector working with children is vibrant
with over 100 community and voluntary youth organisations. Of these we currently
estimate there to be over 500 adult volunteers engaging with over 3,500 young
people developing life skills, leadership and delivering wonderful and positive
activities.
Thanks to funding support from the Police and Crime Commissioner West Mercia
our operational arm MYLO has continued to support member organisations and
work with the market towns to respond to the gaps in provision and establish new
youth groups.
hvoss has been able to offer mentoring and training to deliver targeted youth work
through informal education and positive activities to engage and challenge young
people. To respond to the ever increasing challenge of monitoring and providing
outcomes for youth work, hvoss has linked up with “Run a Club” to instigate a
quality assurance for our member groups and so far 7 groups have taken advantage
of this beneficial service.
Partnerships with other providers including Brightstripe, resulted in regular
sessions, covering film & animation, pottery, photography, Batik art and kick boxing
delivered to young people who would not normally be able to access these
opportunities. hvoss Youth Development continues to represent the voice of young
people and the sector.
“We need to feel like we
are included in this
community and that
people recognise that
just because we are
young doesn’t mean to
say we aren’t as
important as other
people” young person
aged 12, Leominster.

18. Talent Match (Herefordshire & Telford)
Marches Talent Match (MTM) is an exciting and innovative £1.8m 5 year Big Lottery
funded programme. Running in Telford and Herefordshire, it assists young people
aged 18 – 24 into employment who have not been in employment, education or
training for at least 12 months.
hvoss is the accountable body and Lottery grant holder. Overall development of the
project is led by a core partnership representing public, private and voluntary
sector interests. The programme delivers focused, bespoke and innovative
solutions to the significant employment barriers, life challenges and difficulties our
target beneficiaries face.
We are delivering the programme through two local staff teams supporting
participants personal development, facilitating their growth to work readiness,
building work experience and supporting their progression to sustained
employment. Josh is one of the 30 participants we have worked with over the past
year: -
“Before Talent Match I was struggling to find work, applying for 100’s of jobs, I
didn't know which way to turn as I have been out of work for a while, being
placed on work schemes and programmes through the job centre. Talent Match
has been helping me with advice in general, they listened to me and they are very
helpful, friendly and understanding. They also have the resources to find out any
information you would like or require in helping you to move forward in your
future career, training or work. They care about everyone who joins them and
their individual needs. Probably the best support network in helping others within
the local area” Josh Lester Rigg.

19. We have developed a physical presence in the heart of Telford shopping centre
through our office/ drop in base at Meeting Point House. This is mirrored by our
drop in space in Hereford City centre within the Go Fresh Box project in Union
Street.
One of the highlights of our first year was attending the Talent Match Rocks
National Event last spring. Youth Involvement Workers Kirsty and Lisa accompanied
by participants Rob and Luke journeyed to Amersham meeting people from the
other 20 programmes across the country.
Our participants were involved in
and inspired by a number of
workshops with one especially
pertinent about mental health.
Luke got involved in filming and
gave his points of view of Talent
Match and the barriers young
people face in finding
employment. They returned very
motivated to make change and
both are now involved in the
creative industries in their own
locality.

20. Healthwatch Herefordshire is your consumer champion for Health and
Social Care services in the County. We are here to make health and
social care better for everyone. We believe that the best way to do this
is by designing local services around your needs and experiences.
Healthwatch Herefordshire (HWH) responded to 243 enquiries from the public in
2014-15 via social media, the website, email, phone, referrals from third party
organisations, and drop in. HWH has provided information, advice and support to
individuals to understand and navigate systems in health & social care, including in
the following services; NHS England, Wye Valley NHS Trust, 2gether Mental Health
Trust, GPs & Dentists.
The HWH Board includes 7 board members, each with responsibility for a particular
Health & Social Care area. The HWH Board met 11 times during 2014/15,
influencing strategic service developments, and supporting community engagement
through local outreach activity.
hvoss is the accountable body for HWH. The service is a joint partnership between
Herefordshire Carers Support (HCS), HWH Board members and hvoss. Visit
www.healthwatchherefordshire.co.uk for further information.

21. Key successes 2014/15
In July 2014 HWH facilitated an Adult Social Care Summit inviting homecare
providers, Council Members, service users, their families and carers to discuss the
future of adult social care in Herefordshire (picture below). The aim was to produce
key statements to sum up what everyone wanted to see, and then work together to
make sure the statements happen for real. HWH is now making sure that the
people managing adult social care did not forget these principles even when they
were under financial pressures.
HWH hosted Question Time (picture below), inviting key health professionals to
answer questions raised by members of the public. The panel, chaired by Paul
Deneen, HWH Independent Chair, included Dr Andy Watts (Herefordshire Clinical
Commissioning Group), Richard Beeken (Wye Valley Trust), Dug Holloway (West
Midlands Ambulance Service), Dr Nigel Fraser (Taurus Healthcare) and Ruth FitzJohn
(2gether Mental Health Trust).

22. Headline Achievements 2014/15
450 local charities, social enterprises, voluntary and community
organisations offered assistance advice and support.
350 funding enquiries received. Through our partnership with Herefordshire
Council, hvoss helped lever in funding of c£1.8m for the local voluntary and
community sector.
Held 7 funding breakfasts, 5 local Funding Roadshows and a Funding Fair
benefiting over 300 attendees.
Volunteer Centre - 530 ‘live’ volunteering opportunities maintained during
the year. 146 new opportunities created. 876 volunteer enquiries dealt
with. 208 one-to-one interviews, 324 Do-It enquiries, 442 other volunteer
related enquiries processed.
9 e-bulletins were circulated to over 1,000 voluntary sector contacts.
300 young people, residents and delivery partners have been engaged in
170 youth work sessions and 20 community events held in 7 localities.
17,601 car journeys and 279 minibus trips were undertaken by 90
volunteers involved in the Community Wheels scheme.
3 key partnership developments in relation to Healthwatch Herefordshire,
Talent Match and Police and Crime Commissioner West Mercia helped to
champion the needs of priority groups in relation to carers, consumers of
health and social care services, young people, and ex-offenders.
Initiating plans and research to meet community needs and new ways of
working together - Mini-bus Link Scheme, Run-A-Club, out-migration of
young adults study, introduction of new trustee network, capacity building
and training programmes.

23. Feedback from our Members
Membership
“We have found hvoss to be an extremely valuable organisation who do a
great job in helping us, especially with the support around funding. We
look forward to continuing to work with you”.
Media Advice Service
“Thank you very much for the service you provided - it certainly took a load
off my back!”
“You will be pleased to hear that your service has already produced
results”.
Ebulletin
“Just wanted to let you know how impressed I am with your ebulletin and
it most certainly does keep me up to date!”
“Thanks for a most informative newsletter, it really helps to have an
overview of all that's going on”.
We value feedback on all services and activities. If
would like to discuss any aspect of our work please do
not hesitate to contact us and we will be pleased to
discuss your ideas, comments and needs with you.

24. Board Members
Lynda Wilcox (Chairman) Richard Kelly Anne Robinson
Janet Fellows Paul Hayden Benjamin Lea
Jacqui Bremner Jon Argent John Toolan
Judith Faux Ruth Nice Suzanne Penny
Staff
Will Lindesay (Chief Executive)
Sarah Bateman (Development Manager)
Volunteering Services
Vicky Hamilton (Volunteering Services Officer)
Abbie Mason (Volunteering Services Assistant, job share)
Stella Beecroft (Volunteering Services Assistant, job share)
Business Services
Cathy Matthews (Business Services Manager)
Dawn Haston (Accounts Assistant)
Community Development & Voluntary Sector Support
Amelia Quinlan (Development Worker)
Abbie Mason (Development Worker)
Angela Higgleton (Membership & Communications Officer)
Rachael Manacchini-Godfrey (Minibus Link Scheme Development Worker)
Trading & Training Development
Melanie Morgan (Project Developer) joined February 2015
Alex Hempton-Smith (Project Developer) joined February 2015

25. Health & Social Care
Clair McNally (Healthwatch Strategy & Policy Coordinator) left January 2015
Youth Support Services:-
 Marches Talent Match
Richard Betterton (Programme Manager)
Veronica Emlyn (Coordinator Telford) joined May 2014
Richard Wall (Youth Involvement Worker Telford) joined May 2014
Kate Bower (Coordinator Herefordshire) joined June 2014
Lisa Buckingham (Youth Involvement Worker Herefordshire) joined July 2014
Kirsty Major (Youth Involvement Worker Telford) joined Feb 2015
Alan Lewis (Project Administrator) joined June 2014
Danielle Morgan (Project Support Worker) joined May 2014
 Specialist Youth Development
Will Edwards (Youth Development Officer) from August 2014
Will Edwards (MYLO Coordinator) to July 2014
Tobin Godfrey (Youth Worker, PCC Project) joined August 2014
Jenny Lewis (Youth Activity Coordinator PCC Project) joined August 2014
Community Wheels
Sarah Bateman (Manager)
Wendy Schuster (Supervisor) left August 2014
Mike Doolan (Administrator)
Iola Wilkes (Booking Line Assistant)
Linda Jones (Administrator)
Tracie Arrowsmith (Booking Line Assistant)

26. INDEPENDENT AUDITOR'S STATEMENT TO THE TRUSTEES OF
HEREFORDSHIRE VOLUNTARY ORGANISATIONS SUPPORT SERVICE
(A COMPANY LIMITED BY GUARANTEE)
STATEMENT OF FINANCIAL ACTIVITIES
INCLUDING INCOME AND EXPENDITURE ACCOUNT
FOR THE YEAR ENDED 31 MARCH 2015
We have examined the Statement of Financial Activities for the year ended 31 March 2015 which is
extracted from the audited financial statements of Herefordshire Voluntary Organisations Support
Services. We expressed an unmodified audit opinion on those financial statements in our report dated
28 August 2015.
The Statement of Financial Activities does not contain all the disclosures required by applicable
accounting standards, the Financial Reporting Standards for Smaller Entities (effective April 2008), the
Statement of Recommended Practice, "Accounting and Reporting by Charities", issued in March 2005
and the Companies Act 2006. Reading the Statement of Financial Activities, therefore, is not a
substitute for reading the audited financial statements of Herefordshire Voluntary Organisations Support
Service
Trustees Responsibilities
The trustees are responsible for preparing the Statement of Financial Activities in accordance with
applicable United Kingdom law and the recommendations of the charities SORP.
Auditors Responsibility
Our responsibility is to express an opinion on the Statement of Financial Activities based on our
procedures, which were conducted in accordance with International Standard on Auditing (ISA) 810,
Engagements to Report on Summary Financial Statements.
Opinion
In our opinion the Statement of Financial Activities is consistent with the Statement of Financial Activities
contained in the full annual financial statements and the Trustees' Annual Report of Herefordshire
Voluntary Organisations Support Services for the year ended 31 March 2015.
Jonathan Marston BA FCA (Senior Statutory Auditor)
For and on behalf of Kendall Wadley LLP
Chartered Accountants
Statutory Auditor
21 St Owen Street
Hereford
HR1 2JB
28 August 2015

27. HEREFORDSHIRE VOLUNTARY ORGANISATIONS SUPPORT SERVICE
(A COMPANY LIMITED BY GUARANTEE)
STATEMENT OF FINANCIAL ACTIVITIES
INCLUDING INCOME AND EXPENDITURE ACCOUNT
FOR THE YEAR ENDED 31 MARCH 2015
Unrestricted Designated Restricted Total Total
funds funds funds 2015 2014
£ £ £ £ £
Incoming resources from generated funds
Donations and legacies - - 294 294 148
Investment income 1,233 - - 1,233 1,761
1,233 - 294 1,527 1,909
Incoming resources from
charitable activities - - 833,702 833,702 753,930
Other incoming resources 1,348 - 1,100 2,448 490
Total incoming resources 2,581 - 835,096 837,677 756,329
Resources expended
Costs of generating funds
Costs of generating donations
and legacies 21,670 - - 21,670 7,079
Net incoming resources available (19,089) - 835,096 816,007 749,250
Charitable activities
Core 67,221 4,100 3,497 74,818 80,693
Community Development / Youth Projects - - 270,666 270,666 504,654
Transport Projects - - 177,635 177,635 176,753
Volunteering Services - - 31,532 31,532 21,028
Health & Social Care - - 167,437 167,437 108,423
Total charitable expenditure 67,221 4,100 650,767 722,088 891,551
Governance costs 19,947 - - 19,947 15,479
Total resources expended 108,838 4,100 650,767 763,705 914,109
Net (outgoing)/incoming
resources before transfers (106,257) (4,100) 184,329 73,972 (157,780)
Gross transfers between funds 109,723 1,362 (111,085) - -
Net income/(expenditure) for the year/
Net movement in funds 3,466 (2,738) 73,244 73,972 (157,780)
Fund balances at 1 April 2014 61,911 145,055 280,251 487,217 644,997
Fund balances at 31 March
2015 65,377 142,317 353,495 561,189 487,217
The statement of financial activities also complies with the requirements for an income and expenditure account
under the Companies Act 2006, and represents continuing activities.
For further information regarding the Statement of Financial Activities, or to request a copy of the Trustees Annual
Report and Financial Statements 2014/2015 please contact us on 01432 343932. Alternatively, the Report is also
available on our website www.hvoss.org.uk.

28. hvoss (Herefordshire Voluntary Organisations Support Service) wishes to
acknowledge the contribution and support received during the year from many
members, volunteers, organisations, agencies and funding bodies, without their
continued support we would be unable to provide the services outlined in this
report.
hvoss (Herefordshire Voluntary Organisations Support Service)
Berrows Business Centre, Bath Street, Hereford, HR1 2HE
Registered in England & Wales. Company number: 4625595. Charity number: 1096451
E.F Bulmer
Benevolent
Fund
Leominster Parish Council
EDWARD CADBURY CHARITABLE TRUST
Pippin Trust