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Hvað gerir gott innranet?
16. maí 2013
Soffía Kristín Þórðardóttir - soffia@tmsoftware.is
#socialbizrvk @soffiath
Innrinet hjá íslenskum fyrirtækjum
Hagstofa Íslands - 2012-09-26
Þróun innrineta 1990-2013
2000 20111990
Fyrstu innrinetin
fæðast.
Upplýsingasíður
og tenglar á skjöl.
Starfsmannaleit
til að finna fólk.
Vefumsjónarkerfi,
strúktúrað efni og
takmörkuð
skjalakerfi.
Aðgangsstýringar.
Samfélagsvirkni s.s.
blogg, spjallborð og
wiki.
Örblogg,
virknistraumar og
rauntímaspjall.
Intranet 1.0 Enterprise 2.0Portals Social Intranets
Sjálfsafgreiðsla
starfsmanna.
Eyðublöð.
1995: Intranet
fyrst nefnt í grein
í Business Week.
71% 64%
10%
Innrineta bjóða upp
einhverja samfélagsvirkni
Innrineta hafa stefnu
varðandi efni frá
starfsfólki
Innrineta eru raunverulega
Social Intranet.
http://www.prescientdigital.com/downloads/download-the-social-intranet-infographic
starfsfólks er ánægt
eða mjög ánægt með
samfélagsvirkni
innranetsins
19%
22%
starfsfólks finnst auðvelt
að nota samfélagsvirkni
á innrinetum
http://www.prescientdigital.com/downloads/social-intranet-study-2012-summary-report
nota innranetið daglega71%
1-2
Fjöldi verkefna sem
daglegir notendur leysa
á innrinetum
NielsenNorman Group, December 2012 http://www.nngroup.com/articles/intranet-users-
stuck-low-productivity/
2012
Innrinet eru ekki að uppfylla
þarfir starfsfólks
Algeng vandamál innrineta
● Of mikið efni og erfitt að finna
● Úrelt efni oft gríðarlegt vandamál
● Drifið áfram af tækni eða upplýsingum oft
í tengslum við deildaskiptingu fyrirtækisins
● Fyrirtækjamiðað en ekki
starfsmannamiðað
● Óaðgengilegt utan skrifstofunnar
● Hjálpar ekki starfsfólki að leysa verkefni
sín
Survival Guide to a Shitty Week
Gerry McGovern -
2009
Hvað vill starfsfólkið?
● Betra skipulag og flokkun efnis
● Auðveldara að finna upplýsingar
● Skýra innranetsstefnu
● Fjarlægja úrelt efni
● Deila þekkingu
● Leysa verkefni hraðar/auðveldar
“Employee collaboration and open
communication are now business
drivers in many companies, but social
enterprise features are often poorly
integrated with the rest of the intranet.
Jakob Nielsen’s Alertbox: March 2, 2013
Hvað getum við lært af
samfélagsmiðlunum?
● Innleiðing á samfélagsmiðlavirkni er bara
partur af lausninni.
● Samfélagsinnranet snýst um fólk ekki
tækni.
● Þátttaka er almennt lítil og við getum lært
hvernig við virkjum notendur t.d. í gegnum
leikjafræðin (gamification).
● Við getum lært að einfalda verkefnin á
innranetinu - kerfin læra á okkur.
● Það tekur tíma að þróa samfélagsmiðil.
@tmsoftware fyrir spurningar

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Hvað gerir gott innranet?

  • 1. Hvað gerir gott innranet? 16. maí 2013 Soffía Kristín Þórðardóttir - soffia@tmsoftware.is #socialbizrvk @soffiath
  • 2. Innrinet hjá íslenskum fyrirtækjum Hagstofa Íslands - 2012-09-26
  • 3. Þróun innrineta 1990-2013 2000 20111990 Fyrstu innrinetin fæðast. Upplýsingasíður og tenglar á skjöl. Starfsmannaleit til að finna fólk. Vefumsjónarkerfi, strúktúrað efni og takmörkuð skjalakerfi. Aðgangsstýringar. Samfélagsvirkni s.s. blogg, spjallborð og wiki. Örblogg, virknistraumar og rauntímaspjall. Intranet 1.0 Enterprise 2.0Portals Social Intranets Sjálfsafgreiðsla starfsmanna. Eyðublöð. 1995: Intranet fyrst nefnt í grein í Business Week.
  • 4. 71% 64% 10% Innrineta bjóða upp einhverja samfélagsvirkni Innrineta hafa stefnu varðandi efni frá starfsfólki Innrineta eru raunverulega Social Intranet. http://www.prescientdigital.com/downloads/download-the-social-intranet-infographic
  • 5. starfsfólks er ánægt eða mjög ánægt með samfélagsvirkni innranetsins 19% 22% starfsfólks finnst auðvelt að nota samfélagsvirkni á innrinetum http://www.prescientdigital.com/downloads/social-intranet-study-2012-summary-report
  • 6. nota innranetið daglega71% 1-2 Fjöldi verkefna sem daglegir notendur leysa á innrinetum NielsenNorman Group, December 2012 http://www.nngroup.com/articles/intranet-users- stuck-low-productivity/ 2012
  • 7. Innrinet eru ekki að uppfylla þarfir starfsfólks
  • 8. Algeng vandamál innrineta ● Of mikið efni og erfitt að finna ● Úrelt efni oft gríðarlegt vandamál ● Drifið áfram af tækni eða upplýsingum oft í tengslum við deildaskiptingu fyrirtækisins ● Fyrirtækjamiðað en ekki starfsmannamiðað ● Óaðgengilegt utan skrifstofunnar ● Hjálpar ekki starfsfólki að leysa verkefni sín
  • 9. Survival Guide to a Shitty Week Gerry McGovern - 2009
  • 10. Hvað vill starfsfólkið? ● Betra skipulag og flokkun efnis ● Auðveldara að finna upplýsingar ● Skýra innranetsstefnu ● Fjarlægja úrelt efni ● Deila þekkingu ● Leysa verkefni hraðar/auðveldar
  • 11. “Employee collaboration and open communication are now business drivers in many companies, but social enterprise features are often poorly integrated with the rest of the intranet. Jakob Nielsen’s Alertbox: March 2, 2013
  • 12. Hvað getum við lært af samfélagsmiðlunum? ● Innleiðing á samfélagsmiðlavirkni er bara partur af lausninni. ● Samfélagsinnranet snýst um fólk ekki tækni. ● Þátttaka er almennt lítil og við getum lært hvernig við virkjum notendur t.d. í gegnum leikjafræðin (gamification). ● Við getum lært að einfalda verkefnin á innranetinu - kerfin læra á okkur. ● Það tekur tíma að þróa samfélagsmiðil.