This document provides an overview of process mining applications and case studies. It aims to create a comprehensive database of organizations that have implemented process mining techniques. So far, cases have been identified across six industries in various countries. The number of process mining projects is growing each year, with most cases in the services industry. The document was created by HSPI, an Italian management consulting firm focused on digital transformation strategies.

1. HSPI SpA
CONSULENTI DI DIREZIONE: BOLOGNA | MILANO | ROMA
Process Mining Applications:
Database overview
HSPI SpA – Management Consulting
Viale Aldo Moro 16 – 40127 Bologna (Italy)
Tel. +39 051509861 | Fax. +39 051 509737
BOLOGNA | ROME | MILAN
www.hspi.it | e-mail: info@hspi.it

2. - 2 -
Index
 Goal
 Scope
 Infographic
 About HSPI Management Consulting

3. - 3 -
Goal
 The reason for carrying out this research is to create the most complete list of
all the adoptions of process mining techniques and to collect, directly from who
has been involved, basic information about the utilization of this new
methodology.
 The purpose of the study is to create a list of practical cases, no matter the
specific industries and the final results, with the only aim of completeness and
validity.
 The intended audience includes all those researchers, business analysts,
managers and companies that want to implement process mining or simply
explore business potentials of process mining whether to improve internal
processes rather than to develop performance management practices.
 The final goal of this knowledge endevour is to build awareness and confidence
about Process Mining techniques.

4. - 4 -
Scope
 So far, the cases recorded come from companies which operate in very different
industries and markets. Specifically, six industries have been identified:
 The firms analyzed do their businesses in many countries, characterized by
significant differences in terms of competitive scenarios, political, legal and tax
context. So far, the countries are:
 The projects can be executed under the supervision or technical support of
some partners which can be universities, vendor firms, consulting firms, etc.
Services
Manufacturing
Healthcare
Chemical
Utility
Construction
Australia
Austria
Belgium
Colombia
Denmark
Finland
France
Germany
Indonesia
Italy
Netherlands
Portugal
Spain
South Africa
South Corea
Switzerland
UK
US

5. - 5 -
Infographic
 The results indicates that the number of projects based on process mining
techniques are getting higher every year.
0
20
40
60
Ante 2010 2011-2013 2014-2016
Cases Date
 In accordance to the data,
the most frequent
utilization are related to
the companies operating
in services, followed by the
ones working in healthcare
and manufacturing.
13%
32%51%
2%
1% 1%
Industries
Manufacturing
Healthcare
Service
Utility
Construction
Chemical

6. - 6 -
About HSPI Management Consulting
 HSPI SpA is a management consulting company born in 2003, based in Italy,
focused on IT Governance & Management services.
 About 100 professionals, with processes, technology and change enablement
skills, who support its customers defining their digital transformation
strategy, designing their enterprise architecture, and executing
organizational changes generated by ICT.