This document provides an overview of building a digital strategy for businesses in the travel industry. It discusses competing with other accommodations, keeping up with changes in digital technologies, focusing on the customer experience across awareness, consideration, purchase, and loyalty stages. Social media, search engine marketing, mobile, and video are highlighted as important channels to engage customers. The document also covers monitoring reviews, partnerships, and metrics to measure the success of a digital strategy.
Dutch and Benelux online dating market (iDate Cologne – September 2013)Eric K
Keynote presentation for the iDate internet dating conference in Cologne. An overview of the most important players in developments in the online dating industry in The Netherlands and Belgium.
Contents:
- Introduction to BeNeLux & The Netherlands
- Size of the online dating market
- Overview of players
- Largest dating sites: Lexa and Relatieplanet
- Case: Twoo – the fastest growing
- Case: Paiq – the most intelligent
- Case: The Inner Circle – the most trending
- Mobile trends
- Outlook: dating in 2015
- Recommendations for Dutch market
An introduction to digital sans much jargon. See if it helps you take the first step into digital marketing. Put together by many from the team at Interactive Avenues (Bangalore) with whom I had the pleasure of working. Please note, the data is from 2014 and is focused on our client, Tanishq.
Social Media Report and Analysis of Rent OnGo (Website, Competitor's Analysis, Social Media Presence, Customer Testimonials, Mobile Application, ORM Strategies, Brand Mood Board, Campaigns, Buyer Persona, SEO, SEM, Google Ads, Facebook Ads, Organic Posts, Landing Page, E-Mail Marketing, Quora, Influencer Marketing, Media & Offline Planning)
Dutch and Benelux online dating market (iDate Cologne – September 2013)Eric K
Keynote presentation for the iDate internet dating conference in Cologne. An overview of the most important players in developments in the online dating industry in The Netherlands and Belgium.
Contents:
- Introduction to BeNeLux & The Netherlands
- Size of the online dating market
- Overview of players
- Largest dating sites: Lexa and Relatieplanet
- Case: Twoo – the fastest growing
- Case: Paiq – the most intelligent
- Case: The Inner Circle – the most trending
- Mobile trends
- Outlook: dating in 2015
- Recommendations for Dutch market
An introduction to digital sans much jargon. See if it helps you take the first step into digital marketing. Put together by many from the team at Interactive Avenues (Bangalore) with whom I had the pleasure of working. Please note, the data is from 2014 and is focused on our client, Tanishq.
Social Media Report and Analysis of Rent OnGo (Website, Competitor's Analysis, Social Media Presence, Customer Testimonials, Mobile Application, ORM Strategies, Brand Mood Board, Campaigns, Buyer Persona, SEO, SEM, Google Ads, Facebook Ads, Organic Posts, Landing Page, E-Mail Marketing, Quora, Influencer Marketing, Media & Offline Planning)
If Content Marketing Is King, Mobile Marketing Is A Notch Above!Patricia Ogilvie
The number of people using smart phone and mobile devices of all sorts is staggering! As a business owner, you must be mobile friendly and ready to be found in the palm of your customers' hand! Here are the profound stats to prove your next move!
Today, there are 2.8 billion active social media users (+21% YoY), or 37% of the world’s population, compared to 3.8 billion people, or 50% of the world’s population, who are connected to the internet (source: according to GlobalWebIndex).
In 2016, social media continued to experience several changes that require marketers to take notice. The first transition concerns the multitude of social platforms and the rise of chatting apps. The second transition has been changes in mobile and video usage. The third transition involves the integration of social features into online commerce and content websites, or the development of “social core”.
The increasing penetration and use of mobile, has turned messaging apps into an important type of social networks. In 2016, 27% of the population accessed social media from mobile devices – 1.97 billion people. In 2017, 34% of the world’s population, or 2.55 billion people, use social media on their mobile phones (+30% YoY). Messaging apps are very popular among younger users, with Snapchat the most-used social media platform among 12 to 24-years-olds.
The Canadian Gaming Summit: My Presentation on Allan Petrilli
Last week, I had the opportunity to both attend and give a presentation at the Canadian Gaming Summit in Windsor, Ontario. Drawing delegates from the land-based casino and iGaming sectors across Canada, the conference was a great place to share and discuss industry trends with other gaming professionals.
Did you attend my session, “The Balanced Marketing Ecosystem: Using Traditional & Digital Marketing Strategies to Maximize your Acquisition of New Customers”? If you couldn’t make it, here are the key points I made in Windsor:
• With a reported $14 billion in annual revenue, gambling in Canada is integral to the national economy and a major revenue stream for provincial governments. .
• Canada is online like never before: in 2015, 87% of Canadian households have an internet connection. It’s therefore vital for land-based casinos and iGaming brands to make digital marketing the core of their acquisition strategies.
• Beyond their websites, the digital marketing channels casinos and operators can focus on include: SEO, PPC, media buys, email marketing, affiliate/performance marketing and social media marketing. These are most valuable and impactful when leveraged as a group.
• When it comes to maximising the impact of their marketing campaigns and measuring their ROI, reliable tracking software is essential for both online and offline channels.
E-Commerce and Social Media Use for SMEsJanette Toral
An overview on how e-commerce and social media can be used as a tool by small and medium business. Presented by Janette Toral to participants from Ministry of Trade Bhutan at
Gamification of location based servicesAaron Strout
My presentation from the Social Strategies and Community 2.0 2011 Conference on the "gamifying" elements of location based services and how businesses can tap into these insights.
Aquent/AMA Webcast: How Hospitality Brands Can Drive Demand With Cross Channe...Aquent
During this webcast, Brock Marion, Client Services Director at iProspect, will discuss how a leading hospitality brand was able to reach travelers online and more efficiently turn searches into bookings.
Building a Digital Strategy within Travel April 2011David Atkins
Online Travel Marketing, Social, Mobile, Web, OTAs, Google, Google Hotel Ads, Facebook, FCommerce, MCommerce, Expedia, Orbitz, Travelocity, Priceline, NY Hotels- Presented April 12th 2011 NYC by David Atkins Digital DNA Infusion, LLC
www.digitaldnainfusion.com
If Content Marketing Is King, Mobile Marketing Is A Notch Above!Patricia Ogilvie
The number of people using smart phone and mobile devices of all sorts is staggering! As a business owner, you must be mobile friendly and ready to be found in the palm of your customers' hand! Here are the profound stats to prove your next move!
Today, there are 2.8 billion active social media users (+21% YoY), or 37% of the world’s population, compared to 3.8 billion people, or 50% of the world’s population, who are connected to the internet (source: according to GlobalWebIndex).
In 2016, social media continued to experience several changes that require marketers to take notice. The first transition concerns the multitude of social platforms and the rise of chatting apps. The second transition has been changes in mobile and video usage. The third transition involves the integration of social features into online commerce and content websites, or the development of “social core”.
The increasing penetration and use of mobile, has turned messaging apps into an important type of social networks. In 2016, 27% of the population accessed social media from mobile devices – 1.97 billion people. In 2017, 34% of the world’s population, or 2.55 billion people, use social media on their mobile phones (+30% YoY). Messaging apps are very popular among younger users, with Snapchat the most-used social media platform among 12 to 24-years-olds.
The Canadian Gaming Summit: My Presentation on Allan Petrilli
Last week, I had the opportunity to both attend and give a presentation at the Canadian Gaming Summit in Windsor, Ontario. Drawing delegates from the land-based casino and iGaming sectors across Canada, the conference was a great place to share and discuss industry trends with other gaming professionals.
Did you attend my session, “The Balanced Marketing Ecosystem: Using Traditional & Digital Marketing Strategies to Maximize your Acquisition of New Customers”? If you couldn’t make it, here are the key points I made in Windsor:
• With a reported $14 billion in annual revenue, gambling in Canada is integral to the national economy and a major revenue stream for provincial governments. .
• Canada is online like never before: in 2015, 87% of Canadian households have an internet connection. It’s therefore vital for land-based casinos and iGaming brands to make digital marketing the core of their acquisition strategies.
• Beyond their websites, the digital marketing channels casinos and operators can focus on include: SEO, PPC, media buys, email marketing, affiliate/performance marketing and social media marketing. These are most valuable and impactful when leveraged as a group.
• When it comes to maximising the impact of their marketing campaigns and measuring their ROI, reliable tracking software is essential for both online and offline channels.
E-Commerce and Social Media Use for SMEsJanette Toral
An overview on how e-commerce and social media can be used as a tool by small and medium business. Presented by Janette Toral to participants from Ministry of Trade Bhutan at
Gamification of location based servicesAaron Strout
My presentation from the Social Strategies and Community 2.0 2011 Conference on the "gamifying" elements of location based services and how businesses can tap into these insights.
Aquent/AMA Webcast: How Hospitality Brands Can Drive Demand With Cross Channe...Aquent
During this webcast, Brock Marion, Client Services Director at iProspect, will discuss how a leading hospitality brand was able to reach travelers online and more efficiently turn searches into bookings.
Building a Digital Strategy within Travel April 2011David Atkins
Online Travel Marketing, Social, Mobile, Web, OTAs, Google, Google Hotel Ads, Facebook, FCommerce, MCommerce, Expedia, Orbitz, Travelocity, Priceline, NY Hotels- Presented April 12th 2011 NYC by David Atkins Digital DNA Infusion, LLC
www.digitaldnainfusion.com
Omni channel basics for retailers and CPG ManufacturersJanet Dorenkott
Omni-channel for retailing and Omni-channel for CPG manufacturers. Understand what is meant by omnichannel and what companies are doing to leverage the data, understand their business, attract new customers & increase ROI.
Top 10 'MUST DO' Hotel Strategies to Boost Direct BookingsTA Fastrack
Listen to Adrian Caruso, Australia's leading hotel business improvement and marketing expert share with you the top 10 'MUST DO' strategies to drive more direct bookings and instantly boost revenue.
Monetizing Mobile: How A Rich and Engaging Mobile Website Drives BookingsLeonardo
The slides from our July webinar, featuring insights from Robert Cole, founder of RockCheetah, and Assistant General Manager of the JHouse Greenwich, Bernard Augustin.
Check out these slides to learn more about how your property can monetize mobile and engage travelers across all devices!
Learn how to improve your property's website presence and increase conversions with the President of Scott Yankton Consulting, Scott Yankton, and E-Commerce Executive at the Doha Marriott Hotel, Cristobal Galit.
Local Business Marketing Using Social Media Seminar
Smartphone usages
Number of Smartphones in the U.S.
• Smartphones overtook regular phones in 2011
Smartphones Rule!
The Smartphones Stats
• 81% browse the Internet, 77% search, 68% use an app, and 48% watch videos on their smartphone
Mobile & Search Spend to Reach $30 Billion
Action Oriented Searchers
Local Information Seekers
• Check In Sites
• Why People Check In?
• Who’s Checking In?
Foursquare, Facebook Places, Google Places, Twitter?
Location-Based Check In
• Why Use LBS
• How to Use LBS
Foursquare
• Foursquare APP
• Fastest Growing Geolocation Service
Facebook Places (Check In)
• Facebook Places
Other Check In Sites
• Yelp
• WHERE
Mobile Site Optimization
• Make Sure that Your Site is Optimized for Mobile
• WordPress is SEO & Mobile Friendly
• View Your Site on Different Smartphones & Pads
• Google Sites Mobile Landing Pages
QR Code Me!
• QR Codes Usage
• Call Me, PDFs, Promotions, Coupons, Web Site
• Free QR Code Generators
• QR Code Reader for Smartphones
Reviews & Ratings Sites
• Claim Your Listing on All Sites
• Monitor Your Listings
• What to Do About Bad Reviews?
• What to Do About Good Reviews?
Reviews & Ratings Sites
• Yelp
• Urbanspoon
• CitySearch
• Google+ Places
• Restaurantica.com
• Zagat.com
• Gayot.com
Local Directories
• Great for SEO
• Get on all directories
• Don’t pay for enhance
Customer Loyalty Programs
• Customer Loyalty Programs
• The Goldfish in the Bowl
Get Listed on 50+ Search Engines
Daily Deals for Profit
New Marketing
• “Permission Marketing”
The “Tribe”
• Being Remarkable
• Conventional Media
• New Media (Social Media Marketing)
• Web Interaction: C.C.E.
Social Media and LBS Strategies
• Social Media Domination
• Build Large Number of Profiles
• Build Relationships
• Create T.O.M.A.
• Positioning
• “Expert” Perception
Social Media and LBS Strategies
• Social Networking
• Social Bookmarking
• Social Media Press Releases
• Blogging
• Articles
• Local Directories
SMM & LBS Video Strategies
• YouTube and Video
• Dozens of other Video Sites
A Note About Facebook
• Put Facebook Business Pages in an iFrame
Social SEO / SMM
• Social Media Marketing is Really about SEO
The New SEO
• Search Engine Optimization (SEO)
• DIY-SEO (Do-It-Yourself)
SEO New Media Trend
Optimized Microsites
Three Active Points of a Website
1. Call to Action
2. Capture
3. Engagement
Set Up Your Facebook Place
• Select “Local Business”
• Optimize the Page – SEO / Keywords
Why You Need LBS and Social Media?
• The New Marketing Strategies
• The Differentiator
• Without LBS and SMM You Are the Gazelle
Why You Need LBS and Social Media?
What Happens if You Don’t Implement Location-
The travel, tourism and hospitality industry is one of the most dynamic industries in today’s global economy. Tourism is typically one of the top three sources of revenues for cities, states and countries worldwide
Learn how direct response marketers are adapting their strategies, growing revenue and beating their competition as their audience moves to mobile. Attendees will hear case studies highlighting best practices for lead generation, click-to-call and mobile commerce, and will learn successful strategies on how to apply direct response techniques in the mobile world.
This presentation was given by Ted McNulty, Millennial Media's Senior Director of Performance Sales, at NEDMA's 2014 Marketing Technology Summit.
20130630 #smdaymia dick raman Social+Mobile+Local are the Key Ingredients of ...Dick Raman
Social Media Day 2013 in Miami #SMdayMIA
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When Google gave every business it’s own website, it revolutionized local marketing. Now that Smart Phones are in everyone’s pocket, local marketing gets a new twist. Add to this Social Media with Geo Info and Cloud Computing and you have a completely new playing field for marketing to local customers.
Local companies and Professionals get most of their customers from a 3-mile radius from their place of business. They used to be able to market their business in Yellow Pages and local newspapers, but today that is no longer effective. Today they need to be found on Google especially on a mobile device.
In this session we will discuss how high-speed internet, cloud-computing and mobile devices will revolutionize business. We will look at which tools and methods will have the most impact and how businesses can maximize their visibility in the local search and the local-social web.
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HSMAI South Florida November Presentation
1. Building a Digital Strategy
Don’t be left out in the cold
Presented by: David Atkins, Principal Digital DNA Infusion, LLC
david@digitaldnainfusion.com
Twitter: @atkinsdavid
www.digitaldnainfusion.com
Copyright 2010 Digital DNA Infusion, LLC
2. Stating the obvious
• You compete with
– Hotels
– Resorts
– Timeshare
– VRM
– Rental by Owner
www.digitaldnainfusion.com
Copyright 2010 Digital DNA Infusion
Question is what does the consumer know ?
6. Moves Digital to Physical World
• No more platforms
• No more technical requirements
• Just be “human” & transparent
Copyright 2010 Digital DNA Infusion
7. Digital, Social, Mobile?
• 39% of consumers have no destination in mind when starting their travel
research online
• Consumers are searching less-
– Searches down to 6 (circa 12 in 2009)
– Sites visited at 20 before a booking
• “Only” 50% of shoppers use search in the research process
• 92% of online bookings are “latent”
• Mobile anyone- 18% of biz and 15% of leisure travelers checked hotels in
2009
Copyright 2010 Digital DNA Infusion
Source: Forrester, Compete & Google Dec 2009- Sept 2010
The Planning and Review category (i.e.
TripAdvisor) grew its share of all site visits by
over 50% since 2008
Private Sales?
8. Does it all work?
• Orlando CVB “67 Days of Smiles”
• Santa Monica CVB
• Best Western “Travel Tuesday”
• Marriott- “Tweet yourself to Hawaii”
• Motel 6
• And many more
www.digitaldnainfusion.com
Copyright 2010 Digital DNA Infusion
ROI, Traffic, Bookings, Revenue and Mentions
22. Review Sites
Photo Sharing
Video Sharing
Blogs
Types of Social Media that matter most for travel
For North America and EMEA
The priority will
change based on
your business &
customer
objectives
www.digitaldnainfusion.com
Copyright 2010 Digital DNA Infusion, LLC
23. Who Matters?
Source: Quantcast Dec 2009
www.digitaldnainfusion.com
Copyright 2010 Digital DNA Infusion, LLC
Trip Advisor
Who is your customer?
24. Does Social Media impact pricing?
“ Done correctly, ratings and reviews deliver a
significant increase in sales. One third of
retailers reported an 11-20% or more overall
increase in conversions as a result of adding
reviews to their sites, while consumers are
willing to pay up to 22-49% more for a 5-star
rated product than for a 4-star rated product
in the hospitality and travel industries”
www.digitaldnainfusion.com
Copyright 2010 Digital DNA Infusion, LLC Source: Mashable Feb 2010
25. Does Social Media impact pricing?
• PhoCusWright answers this with:
– Social Travel Advocacy Index mapped to ADR
• Shows a distinct correlation that is quantifiable
• Beyond the ADR/RevPar impact of your social
media profile
– What does this due to transparency of pricing?
– What will the consumer accept?
– How well does your organization understand SM?
www.digitaldnainfusion.com
Copyright 2010 Digital DNA Infusion, LLC
26. Does Social Media sell travel??
• PhoCusWright answers this with:
www.digitaldnainfusion.com
Copyright 2010 Digital DNA Infusion, LLC
27. Digital consumer behavioral data
• 65 % of consumers have had a digital experience change their
perception of the brand/product
• 97% of consumers report that their digital experiences influence whether or not to purchases
goods, services or products from the brand/product
• 97% of consumers have searched out a brand online
• 69% have read a corporate blog
• 73% have posted a review of a product or service
• 44% of consumers who follow a brand on twitter do it for DEALS
Copyright 2010 Digital DNA Infusion
Source: Razorfish Q4 2009
28. Beresford Data on Social Networks
www.digitaldnainfusion.com
Copyright 2010 Digital DNA Infusion
Beresford Research June 2009
29. How are customers sharing data?
Copyright 2010 Digital DNA Infusion
Frommers Unlimited April 2010
30. Build a framework
• The key: alignment and education
Copyright 2010 Digital DNA Infusion
35. Review sites in North America
• TripAdvisor – www.tripadvisor.com
• TravelPost – www.travelpost.com
• Yelp – www.yelp.com
• IgoUgo
• OTCs with reviews
– Hotels.com – www.hotels.com
– Expedia – www.expedia.com
– Travelocity – www.travelocity.com
– Priceline – www.priceline.com
– Orbitz – www.orbitz.com
• Others to watch
– Yahoo Travel
www.digitaldnainfusion.com
Copyright 2010 Digital DNA Infusion, LLC
Not a full list
36. Trip Advisor & FB Social Graph
www.digitaldnainfusion.com
Copyright 2010 Digital DNA Infusion, LLC
37. Trip Advisor Best Practices
www.digitaldnainfusion.com
Copyright 2010 Digital DNA Infusion, LLC
38. Trip Advisor Owners Central
www.digitaldnainfusion.com
Copyright 2010 Digital DNA Infusion, LLC
39. Trip Advisor Best Practices
www.digitaldnainfusion.com
Copyright 2010 Digital DNA Infusion, LLC
40. Digital Best Practices- Simply
Enable
Inspire
Engage
Involve
Outreach
Metrics
Results
Copyright 2010 Digital DNA Infusion
Pick your partners wisely
41. Key questions to ask partners
1. What do I get?
– Distribution
– Marketing
– Sales
– SEO
– SEM
– Mobile
– Website
2. Are you Independent?
3. Who else do you do business with?
4. What reporting do you provide?
5. What does it cost all in?
6. What is the commitment term?
www.digitaldnainfusion.com
Copyright 2010 Digital DNA Infusion
42. How to reach me?
• David@digitaldnainfusion.com
• Twitter @atkinsdavid
• Old School:
Digital DNA Infusion
6619 South Dixie Hwy
Ste 306
Miami FL 33143
David- 305-458-2311
Maria- 954-609-9110
Copyright 2010 Digital DNA Infusion