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I Am a Patient, Engage Me
Admit me to your hospital as a person, a fellow human being, not “the next patient”
ATraining Exercise for Hospital Units
Copyright Clinical Linkages, Inc.
Explore “Patient Engagement”
During Admission Process
 How DoWe Engage
Patients in Our Hospital?
Three experiences every patient
incurs:
 They receive an arm band.
 They (or a family member)
answers multiple questions.
 They remove their own clothes to
wear a hospital gown.
Copyright Clinical Linkages, Inc.
Myself onYour Armband
 Look at me, I would like to see your eyes meet mine.
 Speak with kindness not efficiency, my answers will be more
complete.
Copyright Clinical Linkages, Inc.
Jeopardy on
Admission
Hospital Jeopardy
 Introduce yourselves, there are so
many of you asking me questions!
 If I forget what I told the last
person who asked me the same
question, treat me with kindness. I
am anxious.
 Apologize when you recognize
someone else has asked the same
question.You all need to share
information!
What is your
Name?
$100
$200
$300
$400
$500
What is your
date of birth?
$100
$200
$300
$400
$500
Are you
allergic to any
medications?
$100
$200
$300
$400
$500
What are you
having done
today?
$100
$200
$300
$400
$500
Do you
smoke?
$100
$200
$300
$400
$500
When is the
last time you
ate or drank?
$100
$200
$300
$400
$500
Copyright Clinical Linkages, Inc.
WillYouWear
This Gown?
 Recognize removing my clothes
is an act of submission to your
system.
 Prisoners and captives give
up their clothes.
 Treat me as the person I am, not
as a captive.
 I am embarrassed and anxious,
even when I am here for an
outpatient procedure.
Copyright Clinical Linkages, Inc.
Partner with Me
I want to understand and be part of the team.
Copyright Clinical Linkages, Inc.

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I Am a Patient, Engage Me

  • 1. I Am a Patient, Engage Me Admit me to your hospital as a person, a fellow human being, not “the next patient” ATraining Exercise for Hospital Units Copyright Clinical Linkages, Inc.
  • 2. Explore “Patient Engagement” During Admission Process  How DoWe Engage Patients in Our Hospital? Three experiences every patient incurs:  They receive an arm band.  They (or a family member) answers multiple questions.  They remove their own clothes to wear a hospital gown. Copyright Clinical Linkages, Inc.
  • 3. Myself onYour Armband  Look at me, I would like to see your eyes meet mine.  Speak with kindness not efficiency, my answers will be more complete. Copyright Clinical Linkages, Inc.
  • 4. Jeopardy on Admission Hospital Jeopardy  Introduce yourselves, there are so many of you asking me questions!  If I forget what I told the last person who asked me the same question, treat me with kindness. I am anxious.  Apologize when you recognize someone else has asked the same question.You all need to share information! What is your Name? $100 $200 $300 $400 $500 What is your date of birth? $100 $200 $300 $400 $500 Are you allergic to any medications? $100 $200 $300 $400 $500 What are you having done today? $100 $200 $300 $400 $500 Do you smoke? $100 $200 $300 $400 $500 When is the last time you ate or drank? $100 $200 $300 $400 $500 Copyright Clinical Linkages, Inc.
  • 5. WillYouWear This Gown?  Recognize removing my clothes is an act of submission to your system.  Prisoners and captives give up their clothes.  Treat me as the person I am, not as a captive.  I am embarrassed and anxious, even when I am here for an outpatient procedure. Copyright Clinical Linkages, Inc.
  • 6. Partner with Me I want to understand and be part of the team. Copyright Clinical Linkages, Inc.