This document discusses performance support and when it is relevant. Performance support aims to ensure fast learning when needed based on concrete performance problems. It is relevant when a performance problem cannot be postponed, daily scrums cannot solve it, or a customer requirement cannot be met. Performance support involves a series of small interventions targeted at solving the performance problem. It outlines the process, which includes defining the problem, aligning contributors and goals, designing and developing activities, and validating the solution. The purpose of performance support is to reduce time to solve performance challenges, ensure fast and lasting changes, and ensure activities are meaningful, problem-focused, and have the desired impact.

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Performance Support
Ensure fast learning when needed based in concrete performance problems
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2. Performance Support is relevant for you
When…
 …you realise a performance problem which
you can’t prospone
 … the problem can’t be solved through your
daily SCRUMS
 … you are faced with a customer requirement
the project team can’t meet
 … you can see something has to be done but
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done know what to do
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Start here
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4. What is the ”product”?
A series of small interventions targeted at solving the
performance problem
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5. The proces
Alignment
Contributors
Involved
Goals
Roles & responsibilities
Design
activities
validate
development
Define:
Lead
Involved
realism
Hours to invest?
Are we ready?
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Why?
Impact?
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Guiding models
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7. Why performance support?
 Reduce time from realized performance
challenges to the problem is solved
 Ensure fast and lasting changes
 Linking the performance challenge, the
activities to solve the challenge and the
customers impact
 Ensure match between effort and impact
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 Ensure meaning full and problem focused
activities
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