Most referrals happen through word of mouth marketing.
Word of mouth marketing is when a customer not working in your business recommends your products or services.
These tactics will help you get more referrals than ever.
3. @bluetickmarketing2
What you sell and how you sell
should exceed what your
customers expect based on your
marketing or industry standards.
@bluetickmarketing bluetickmarketing.co.ke@bluetick.marketing
1.Provide GREAT Products &
Services
Unhappy customers tell 9 - 15
people!
4. @bluetickmarketing2
Rule: Treat your customers as you
would like to be treated yourself.
@bluetickmarketing bluetickmarketing.co.ke@bluetick.marketing
2. Give EXCELLENT Customer
Service.
5. @bluetickmarketing2
Take a moment to say hello to
your customers and ask them how
they are doing when they visit
your store before you start doing
business.
@bluetickmarketing bluetickmarketing.co.ke@bluetick.marketing
3. Be Friendly.
6. @bluetickmarketing2
Explain to your customers as if
they were 5 year olds till they
understand what they wanted.
@bluetickmarketing bluetickmarketing.co.ke@bluetick.marketing
4. Answer Their Questions in a
Simple Way.
Don't get annoyed if they take a
bit of time to understand.
7. @bluetickmarketing2
Thank the customers in person for
doing business with you.
@bluetickmarketing bluetickmarketing.co.ke@bluetick.marketing
5. Thank your customers for
doing business.
Everybody likes to be appreciated!
8. @bluetickmarketing2
Just as you promptly answered
their calls before the sale, do the
same after they have already
bought.
@bluetickmarketing bluetickmarketing.co.ke@bluetick.marketing
6. Respond to customers promptly
after sale.
Explain in advance if there will be
delays.
9. @bluetickmarketing2
When a customer calls with a
complaint, apologize (even if they
are wrong) and solve the problem
or offer a refund.
@bluetickmarketing bluetickmarketing.co.ke@bluetick.marketing
7. Don't Argue.
